Skyline Metrics, LLC d/b/a Oncedriven.com

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]
I have tried calling Once driven and left messages to receive a call back to give them this information and I can not get a live person!! I do not have an account to do it online we did everything over the phone and I sent the pictures by text.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I spoke with the [redacted] county Tile today 7/21/17...They stated that the tile was filled the very same day and it is in the system, which I stated in my last email. I pulled up the information myself from [redacted] click on online services and then Vehicle/watercraft Tile Search put the VIN number that I gave you in and the title comes right up!!!

To whom it may concern:   I am writing in response to Mr. [redacted]’ complaint regarding contacting [redacted].  We have no records indicating that we reached out to said number provided in his complaint.  If Mr. [redacted]’ has an additional number he would like to...

provide, we would be happy to investigate the matter further and respond accordingly.       Thank you for contacting us and giving us an opportunity to respond. Sincerely,  [redacted] Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

On 8/11/2017 when Mr. [redacted] claimed that his motorcycle had been sold, a title history report was submitted, and the title transfer date had not been updated to reflect Mr. [redacted]'s stated sale date.  Again, on 8/29/2017 another title history report was processed.  Again, no change in the...

title history report showing that the  bike had been sold as asserted by Mr. [redacted].  In fact, the title transfer dates for the motorcycle showed as 4/7/2017 each time.  Yesterday, 10/30/2017 a 3rd title history check was performed, producing a title transfer report of 8/7/2017, thus, making Mr. [redacted]'s refund request valid.  Today, 10/31/2017, the refund of $160 was processed by Once Driven back to Mr. [redacted]'s original method of payment.  Mr. [redacted] will need to allow 3-5 business days for the refund to appear back to his card account.Sincerely,[redacted]Quality Assurance Manager

The phone number associated with Mr. [redacted] complaint has been added to the Do-Not-Call database for Once Driven and will not be contacted again.  On behalf of Once Driven we apologize for any inconvenience to Mr. [redacted].Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] PS: I have received the refund.

The request for sales information was based on Mr. [redacted]'s assertion that his vehicle had been sold prior to Once Driven. What Mr. [redacted] has presented is trade-in paperwork (which is fine).  A trade-in sometimes will not produce a title transfer until after the new owner has registered the vehicle.  This explains why Once Driven was unable to see a title transfer within the National database.  Since the trade-in took place within 45 days of listing with Once Driven, and was sold by other means (other than Once Driven), Once Driven will validate Mr. [redacted]'s request for a refund minus the $29 processing fee for $160.  Mr. [redacted] will see his refund back to his original method of payment within 3-5 business days.Sincerely,[redacted]Quality Assurance Manager

The phone number provided in Mr. [redacted] complaint was added to the Once Driven Do-Not-Call database today and will not be contacted again.Sincerely,[redacted]Quality Assurance Manager

The refund of $160 ($189 minus the $29 processing fee) was processed to Ms. [redacted] Visa card account today.  Ms. [redacted] will need to allow 3-5 business days for the refund to appear back to her account.  On behalf of Once Driven we apologize for the delay of her refund. ...

Sincerely,[redacted]Quality Assurance Manager

On behalf of Once Driven, we would like to apologize for the delay of Mr. [redacted] refund.  The refund of $160 ($189 minus the $29 processing fee) was processed today.  Mr. [redacted] will need to allow 3-5 business days for th erefund to appear back to his card account ending with...

[redacted].Sincerely,[redacted]Quality Assurance Manager

The phone number associated with Mr. [redacted] complaint was added to the Once Driven Do-Not-Call database today and will not be contacted again.  On behalf of Once Driven we apologize for any inconvenience to Mr. Stanghill.Sincerely,[redacted]Quality Assurance Manager

Here is the latest title transfer information as of today 7/19/2017 (see below).  If the customer has a copy of the transferred title that they referred to in their latest response, we will be happy to review that information.Sincerely,[redacted]Quality Assurance Manager Below are the historical events for this vehicle listed in chronological order. Any discrepancies will be in bold text. Report Run Date:July 19, 2017 13:44:20

The phone number provided with Mr. [redacted] complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience to Mr. [redacted].Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The phone number attached to Mr. [redacted] complaint message was added to the Once Driven Do-Not-Call database this morning at 10:32 A.M. EST and will not be contacted again.  On behalf of Once Driven, we apologize for any inconvenience to Mr. [redacted].Sincerely,[redacted]Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]  [redacted]

To whom it may concern:   I am writing in response to Mr. [redacted]'s complaint regarding contacting [redacted].  Mr. [redacted]'s number was added to the do-not-contact list on January 24, 2018.  Also, Mr. [redacted] inquires why it is OK to contact him if...

he stated in his ad that he did want not want to be contacted.  Please let Mr. [redacted] know that it is unclear where his information was obtained and that many times the information in his ad will be reposted somewhere else without all the original text.     Thank you for contacting us and giving us an opportunity to respond.  Sincerely, [redacted] Quality Assurance Manager

On 12/7/2016 Mr. [redacted] placed his listing with Once Driven.  In addition, Mr. [redacted] agreed to the Once Driven 45-Day Guarantee (Terms of Service) before his payment of $189 was processed.  Since Mr. [redacted] has not sold his vehicle, or sold his vehicle without the...

assistance of Once Driven within the first 45 days after listing his vehicle with Once Driven,  He is not eligible for a refund.    In accordance with the Once Driven 45-Day Guarantee, Once Driven will continue to list Mr. [redacted]’s vehicle until it is sold at no additional fee.   Sincerely,   [redacted]   Quality Assurance Manager

Although the phone number listed on Mr./Ms. [redacted] complaint does not show as ever being called by Once Driven, we have added the phone number to our Do-Not-Call database.  If Mr./Ms. [redacted] has another phone number where they may have been contacted, we will be happy to research the phone number...

as well.  We appreciate the opportunity to respond.Sincerely,[redacted]Quality Assurance Manager