Skyline Metrics, LLC d/b/a Oncedriven.com

Mr [redacted] 's refund request was validated on 11/16/ The refund of $($minus the $processing fee) was processed on 2/27/ Mr [redacted] will need to allow 3-business days for the refund to appear back to his original method of payment.On behalf of Once Driven, we apologize for the delay of Mr [redacted] 's refund.Sincerely, [redacted] Quality Assurance Manager

Due to Ms [redacted] displeasure with the results produced with its efforts to find a buyer for her vehicle, Once Driven has processed a full refund of $back to Ms [redacted] original method of payment Ms [redacted] will need to allow 3-business days for the refund to appear back to her credit card account.Sincerely, [redacted] Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Mr***'s valid refund request was authorized on 1/12/ His refund was processed today The refund amount of $($minus the $processing fee) will be placed back to Mr***'s card account We ask that Mr [redacted] please allow 3-business days for his refund to appear back to his original method of payment.Sincerely, [redacted] Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I do not have a copy and I went on the BMV and the tile is on there and it has an issue date of 7/18/so maybe you should look againSurely if I can find it with this date by the VIN number I would think you could

After my husband and I put our Harley Davidson up for sale we were contacted by this company, I should have researched them betterThey stated for they would sell our bike, they claimed they already had interested buyersWe paid the money and after I looked them up and read all the reviews
( days later) I realized it was nothing but a scamMy husband called them and told them that we wanted a refund and she gave him the run around still saying she had buyersNever once did we receive any calls from this company and we had them for a monthWe sold the bike ourselves!!!! If Mrs*** can provide proof of sale for their motorcycle within the first days of listing with Once Driven, we will gladly process their refund for the $($minus the $processing fee) that was agreed upon before listing their motorcycle with us. Once Driven has been aggressively trying to find a buyer for the ***'s since their listing was purchased on 5/24/2017. Sincerely,*** ***Quality Assurance Manager

A text has been sent to the phone number listed on Mrs***'s complaint with the Revdex.com. We look forward to reviewing the information when it arrives.Sincerely,*** ***Quality Assurance Manager

The refund of $($minus the $processing fee) was processed on 8/1/back to the ***'s *** account ending with ***. Thank you for allowing us with an opportunity to respond.Sincerely,*** ***Quality Assurance Manager

Mr*** valid refund request was received on 11/27/2017. On behalf of Once Driven, we apologize for the delay if Mr*** refund. The refund of $was processed back to Mr*** original method of payment and will be back to Mr*** within a few
days.Sincerely,*** ***Quality Assurance Manager

Below is the most recent title history information for the motorcycle listed with Once Driven. According to this information, there still has yet to be a transfer of title for the ***'s Harley Davidson. (see Below).Sincerely,*** ***Quality Assurance Manager Below are the historical events for this vehicle listed in chronological orderAny discrepancies will be in bold text. Report Run Date:July 21, 9:47:EDT

The phone number associated with Mr*** complaint was added to the Once Driven Do-Not-Call database on 9/8/and will not be contacted again.Sincerely,*** ***Quality Assurance Manager

The information provided by Ms*** is acceptable. Once Driven has approved and processed a refund of $back to Ms***'s original method of payment today. Ms*** will need to allow 3-business days for the refund to appear back to her card account.Sincerely,*** ***Quality Assurance Manager

A title history report was performed again in 4/2/to check for transfer information on Mr***' vehicle sale. The report indicated that a title transfer was performed on 3/15/2018, thus making Mr***' refund request valid. On 3/22/2018, when the initial title check was
performedthere was no indicator of the title transfer happening. This is when Mr***' initial refund request was denied.Since the title transfer occurred within the first days of Mr*** listing his vehicle with Once Driven, his refund request was approved on 4/3/2018. Mr***' refund of $($minus the $processing fee) was processed today. Mr*** will need to allow 3-business days for the refund to appear back to his original method of payment.Sincerely,*** ***Quality Assurance Manager

The information provided by Mr*** does show sufficient proof that his vehicle had been sold within days of listing his vehicle with Once DrivenA refund of $was processed today back to the original card account used to purchase the service with Once Driven. Mr*** will need to allow 3-business days for the refund to appear back to his card account.Sincerely,*** ***Quality Assurance Manager

This document included by Mr*** is exactly what we needed to see. the NMVTIS information still is inaccurate at this time, showing a title transfer date of 9/23/2014. (See Below)Below are the historical events for this vehicle listed in chronological orderAny discrepancies will be
in bold text. Report Run Date:January 23, 17:41:ESTVehicle:2007 Triumph Bonneville T 09/18/2012SPRINGFIELD, TNMotor Vehicle Dept The refund of $was processed back to Mr***'s original method of payment today. Mr*** will need to allow 3-days for the refund to appear back to his card account ending with ***.Sincerely,*** ***Quality Assurance Manager

The $refund was successfully processed back to the credit card account provided by Ms*** today. Ms*** will need to allow 3-business days for the refund to appear back to her *** account provided to Once Driven.On behalf of Once Driven, we appreciate the opportunity to respond.Sincerely,*** ***Quality Assurance Manager

Once Driven apologizes for the delay of the initial refund request by Mr***. Since Mr***'s vehicle was a 1973, the title history information could not be verified. Unfortunately, Mr***'s assigned Account Manger did not verify this information in October, when Mr***
initially requested his refund.Mr*** provided Once Driven with proof of sale for his vehicle sale on 11/21/2017. After reviewing the information provided by Mr***, it was discovered that his vehicle sale did fall within the days after listing his Camaro with Once Driven. Once Driven has validated and refunded the $($minus the $processing fee) back to Mr***'s credit card account. Mr*** will need to allow 3-business days for the refund to appear back to his original method of payment.Sincerely,*** ***Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was unable to call the company on 45-th day of posting for sale of my car because I was sick and needed medical assistance.I contacted the company on next Monday and the manager told me that days are pass already on last Friday when I was sick.This company is scamming and robing the naive old people, like me
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I did receive the refund. I shouldn't have to pay the $since no one did anything to help sell the car. Regards,
*** ***

The phone number associated with Mr*** complaint was added to the Once Driven Do-Not-Call database and will not be contacted again.Sincerely,*** ***Quality Assurance Manager