Skyline Metrics, LLC d/b/a Oncedriven.com

The last title transfer information for the VIN provided by Mrs*** is dated 3/7/(see below). If the ***'s have any other form of proof of sale for their motorcycle, Once Driven will be happy to review for validity.Sincerely,*** ***Quality Assurance Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution was only done because I contacted youWhich is why I feel they should have given a full refund including the fee they took outI contacted this company numerous of times with nothing but excuses, and time was passing without any response from themI want to thank Revdex.com for your platform because without you holding people accountable, companies would take advantage of them much more than they already do.
Regards,
*** ***

Prior to today, Ms*** title transfer information was showing as invalid, with a title transfer showing from 7/28/2017. When I verified the title transfer information for Ms*** vehicle this morning, the title transfer date showed as 8/30/2017. This then made Ms***
refund request valid. Per her request, Ms*** refund of $has been processed today. Ms*** will need to allow 3-business days for the refund to appear back to her original method of payment.Sincerely,*** ***Quality Assurance Manager

If Mr*** can send Once Driven proof of the sale of his vehicle listed with us, we will be happy to review Mr***'s refund request. Once Driven will need the Vehicle Identification Number (VIN) to research the title transfer information for Mr***'s Buick Lacrosse listed with
www.oncedriven.com. Sincerely,*** ***Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***My credit card number is a *** *** *** *** *** Valid thru *** and the number on the back is ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The business removed MY number from their list, but I feel it is not enoughIn the response, the representative said that they don't even know where they get the phone numbers fromThis is contrary to what I was told when I called initially: that they have a person who sources and calls potential targets.This is still unacceptableTo find private numbers, call then repeatedly, and make it horribly inconvenient to get off the list is FOUL business practice, and Once Driven must STOP at onceNot just me, they must stop this practice COMPLETELYI still believe that the calls are in fact robocalls, since the voice mails never mentioned any details, do not mention the name of the company, and when I did call back I was not allowed to speak to the "person" who had placed the callThis, if true, is in clear violation of FCC no-call rules
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes this is what I want to doHow do I send them the card number and where?
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The phone number listed in Ms*** complaint was added to the Once Driven Do-Not-Call database today and will not be contacted again. On behalf of Once Driven we apologize for any inconvenience.Sincerely,*** ***Quality Assurance Manager

I have reviewed the
response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company needs to cease and desist from their practices of running robots through Craigslist and screen scraping phone numbers and then cold-calling individuals for the purpose of selling services even though they have never had any prior businessThis is a violation of everyone's rights who is contacted and will not be tolerated.Nowhere in their suggested resolution did they address this issueI am on the donotcall registry and I, like everyone else on the registry, shouldn't have to explain this to this shameful excuse of a scam to bilk people of their money
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Attached are documents of the transfer.Regards,
*** ***

In a good faith effort, Once Driven has refunded Mr*** for $($minus the $processing fee) due to his dissatisfaction with the service. Mr*** will need to allw 3-business days for the refund to appear back to his original method of payment.Sincerely,*** ***Quality
Assurance Manager

The phone number listed with Mr*** complaint has been added to the Once Driven Do-Not-Call database and will not be contacted again. On behalf of Once Driven we apologize for any inconvenience to Mr***Sincerely,*** ***Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The method that Once Driven is using is defective and needs to be rectifiedHere is sufficient proof from the owner of the vehicle that it is registered in his nameClearly they are defrauding hard working American Citizens out of there moneyI want the company reviewed for faulty business practices and my refund.
Regards,
*** ***

To whom it may concern:I am writing in response to Mr*** ***’ complaint regarding contacting *** *** It appears our records had not populated prior to our previous response Mr***’ number has since been added to our do-not-contact list With respect to the content of his ad requesting not to be contacted, please let Mr*** know that it is unclear where his information was obtained and that many times the information in his ad will be reposted somewhere else without all the original text Thank you for contacting us and giving us an opportunity to respond Sincerely, *** *** Quality Assurance Manager

Mr*** refund has been approved. If Mr*** has an account that is no longer active to receive credits, we will need to see proof of that as merchant regulations require us to process any refunds back to the bank card used to process the initial sale on 7/6/2017. If Mr
*** can provide the needed information, Once Driven will gladly process his refund for him ASAP.Sincerely*** ***Quality Assurance Manager

The last title transfer for Mr***'s vehicle is shown as 10/15/2015. None of the information provided by Mr*** today has any proof of ownership transfer to make his refund request valid. If Mr*** can provide a copy of the title transfer document for the sale of his Nissan, Once Driven will gladly refund his fee minus the $processing fee.Sincerely,*** ***Quality Assurance Manager

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had filed a complaint with this company about a month ago stating that they advertise and do nothing to help you sell your vehicle or motorcycleMy husband and I sold our motorcycle and made several attempts to get ahold of them so we could be refunded the money that was promised if we sold it ourselvesThey never returned our calls and it wasn't till I filed the first complaint that we heard from themAfter going in circles on the Revdex.com I finally get a number to send them a copy of the new title in the new owners nameThey said they would review it and get back to meI have never heard back from them nor did we get our money back!*** ***

The phone number listed with Ms*** complaint was added to the Once Driven Do-Not-Call database on 8/22/at 6:P.MEST, and will not be contacted again. On behalf of Once Driven we apologize for any inconvenience to Ms***.Sincerely,*** ***Quality Assurance Manager

The *** refund of $($minus the $processing fee) was processed on 2/19/2018. We ask that the *** allow 3-business days for the refund to appear to their original method of payment.Sincerely,*** ***Quality Assurance Manager