Sharp Electronics Corp

Without a valid proof of purchase, Sharp cannot refund the customer. Sharp can offer an exchange as a resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,

Complaint: [redacted]
I am rejecting this response because: The TV that had been shipped has been lost in shipment by the freight company. They told us we needed to talk...

to Sharp Electronics about what to do next. We did that this morning and got the same run around we had been getting before so we feel we are back to square one. We are asking for a full refund but the "Customer Service Rep" tells us they cannot do that but will not give us the name or put us through to the party that can authorize the refund. The phone number we were given by the freight company to contact at Sharp always rings busy, so we are unable to connect with that person. Hopefully you can help us get this issue resolved and get our money back. Thank you.  
Regards,
[redacted]

An exchange was processed to replace the lost exchange. The customer was offered an upgraded new TV. The FEDEX tracking is [redacted].