Sharp Electronics Corp

Sharp will need a copy of the purchase receipt and evaluation to review. Also, the serial number is needed. Customer was advised that if the unit was under warranty then the repair would be covered.

Complaint: [redacted]
I am rejecting this response because:I WAS TOLD BY A SHARP CUSTOMER SERVICE REP THAT I WOULD GET A FREE...

REPLACMENNT TV BECAUSE THIS WAS A KNOWN ISSUE. HE DIAGNOSED IT CORRECTYL OVER THE PHONE. A BRAND NEW SHARP 60 TV COST 999.00 AT [redacted] AND I WAS OFFERED A REFURBISHED TV THAT I STILL HAVE TO PAY 852.00 WITH A 90 WARRANTY THAT I DO NOT GET TO SEE FISRT AND I AM EXPECTED TO PAY FOR IT SITE UNSEEN. THAT IS COMPLETELY UNACEPPATABLE. I WAS ALREADY TOLD THAT I WOULD GET A FREE I SAY AGAIN FREE TV REPLACEMENT. SO I AM EXPECTING A FREE TV REPLACEMENT STORE CREDIT TO BUT ANOTHER TV AT [redacted] AND A FULL REFUND INCLUDING THE MONEY THEY MADE ME WAS TO GET THE TV DIAGNOSED. I THINK I AM NOT BEING UNREASONABLE AT ALL. I WAS ALREADY PROMISED A FREE TV. THEY SHOULD DO THE RIGHT THING AND STAN BEHIND THERE PRODUCT I PAID 2100.00 DOLLARS FOR. I WENT TO [redacted] AND TALKED TO THE MANAGER AND TOLD HIM ABOUT THIS AND HE SAID THAT MY TV SHOULD HAVE LASTED AT LEAST TEN YEARS. A NEW VERSION OF MY TV IS HALF THE COST OF WHAT I PAID AND I AM SURE SHARP EVEN WITH SENDING ME A NEW REPLACEMENT WILL STILL HAVE MADE MONEY. THEY CAN GIVE ME A FULL REFUND AS A STORE CREDIT OR SEND ME A CHECK OR A BRAND NEW TV WITH A FULL WARRANTY.
Regards,
[redacted]

Customer was offered an exchange and they declined the offer. Sharp cannot reimburse for an unit that is out of warranty.

Customer purchased the television on 3/1/15. The unit has a 1 year parts and labor warranty. Customer called in on 5/30/16. The TV was deemed un-repairable. Customer was offered a prorated exchange due to being out of warranty. The customer declined the offer.

The RA was created and sent to HH GREGG on 7/15. HH GREGG called on 7/22 requesting another copy of the RA which was sent.

Sharp requested a proof of purchase from the customer to proceed in the review of exchange. Customer has yet to provide the proof of purchase. Per Sharp warranty, we have the right to offer a refurbished replacement as stated in our warranty statement.

Per a conversation with the customer on 9/5, they declined the exchange offer. The customer advised that they returned the unit to Best Buy for a refund.

This was the second of several offers that Sharp has offered me.  Back in mid August, this was the offer provided by Sharp.  I accepted the offer only to...

be told that they no longer had the TV, which has been the outcome of each offer I have accepted.  Sharp not only has a dubious record when it comes to their 4K television line with what is obviously a manufacturing defect, but their utter disregard for customer service should warn folks not to bother purchasing these poorly made TV sets.  I have asked for the 80" as compensation for the more than 6 weeks of getting the run around.  In lieu of that, as I have written to them and sent via FAX, I will accept the NEW LC-70UC30 if it comes with the full one year warranty.  Over the phone, I have been told it would be less than one year from the date they exchange out the new TV.  If they believe in the product they are selling, than I do not see how it costs them anything to offer a full one year warranty from the date I receive this replacement TV.

Customer phone was delivered on 12/3. Sharp will extend the customer warranty three months for the delay.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Customer was offered a [redacted] Streaming Stick to resolve the connection issue they were having. Customer accepted and the [redacted] was ordered for the customer.

Sharp has approved the customer for an exchange at no cost. Customer accepted offer.

Complaint: [redacted]
I am rejecting this response because: I have communicated with this company on...

several occasions in the past. I have sent them pictures of the unit and offered to return it to them for inspection, they have refused. I do not want another one of these units, they are very dangerous and have resulted in property damage.
Regards,
[redacted]

Sharp will contact customer to offer a new exchange to resolve the complaint.

Sharp will offer the customer an exchange. Customer will be contacted shortly with the offer.

Tell us why here...               A repair was issued to the customer for her replacement TV; the repair wasdeemed successful. We performed a courtesy call with the customer and shestated everything is working perfectly fine....

We informed the customer shouldshe have any concerns to give us a call back. This case has been classifiedclosed.

Complaint: [redacted]
I am rejecting this response because: model being offered has a much lower Msrp than my current set from sharp.  Current set has a Msrp...

of $3,199. Model being offered can be purchased from [redacted] for $1,297.  In reviewing sharptvusa.com Model N9000u has the same Msrp of $3,199 as current set.
Regards,
[redacted]

Sharp agreed to cover the repair of the Television. Service was completed on 7/26/16. A follow up call was made to the customer on 7/27/16. Customer stated he was out of the country and would call back if needed.

Customer was contact AIG which is an extended warranty company. An exchange was processed for the customer per AIG on 2/1/16. Tracking information [redacted]

Customer was approved for a reimbursement. The process has been started to reimburse the customer.