Sharp Electronics Corp

The customer has been left a message on 5/24,5/30, and on 6/1, with no response. Customer was also emailed a call back letter on 5/24,5/30,6/1, and 6/6. We can offer the customer an exchange.

Sharp has contacted the customer as the firmware is available. Customer advised that he performed the update and the unit is working.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:I believe that Sharp Corporation should have channeled my request to the appropriate area for speedy remedy. Although my issue could be graded as "insignificant" the breakage of three rubber wristwatch bands make three nice time pieces useless. By the way, two of the wristwatches are of limited value/cost, a third one nears $300.-Finally, there is no remedy to the issue since the rubbery bands have "dedicated shapes" and replacements are NOT available.I have reviewed the response made by Sharp to complaint ID [redacted], and find that their resolution is NOT satisfactory to me. 
Sincerely yours,  
[redacted]

Complaint: [redacted]
I am rejecting this response because:
This response did not address the issue of the television having the same exact defect as the original. This is grounds for a bigger complaint towards this Sharp product and it is a slap in the face of the customer that I had 2 different televisions with the the same defect. There is no way that I should pay 100 dollars to receive another television that I know will have a defect in a few months.
Regards,
[redacted]

Customer was contacted to have service set-up, customer advised that the television was already repaired. Customer will contact Sharp if additional service is needed.

Customer was offered a repair at no cost due to escalation. Customer advised that they had already replaced the television.

Sharp offered the customer an exchange. Customer accepted. Exchange was processed and the tracking is [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response...

because this is unacceptable. Back-light failure is a very common problem in these models and has yet to be properly addressed by the company. ANY other LCD can have these lights replaced if/when they fail, but not SHARP? Completely ludicrous! Expecting the customer to then out-of-pocket even MORE money for a refurbished TV of the exact same model which will undoubtedly suffer the same fate as the previous one is horrible customer service and should not be rewarded.
Regards,
[redacted]

Customer purchased the TV on 7/20/2013. The TV came with a 1year parts and labor warranty. Customer called on 9/20/15 to state the TV has lines on the screen. After reviewing the photos the unit was deemed to have a panel issue and is not repairable. Customer was offered a prorated exchange due to...

the TV being over a year out of warranty. Customer declined the offer.

As a courtesy the prorate was waived. Customer received an exchange at no cost.

Repair was completed 7/31 and was deemed successful.

Complaint: [redacted]
I am rejecting this response because:    Sharp sold a bad batch of defective TVs.  We spent almost 700 dollars on one of them.   We did some research and found out that the recertified tv that they are trying to replace it with have been failing too.   If this is such a good product, why won't Sharp go ahead and back it up??  90 days is not backing up your product.  We want our money back because now we are scared we will be out of money and a tv.  What happened to putting the consumer first?  
Regards,
[redacted]

Customer repair was completed on 1/17/17.

Sharp offered to exchange the unit for the customer. Sharp does not cover installation as the trim kit is bought separate as an accessory. Sharp can provide shipping label to have the unit picked up by FedEx at no cost.

Customer was approved for a reimbursement. Sharp has left a message on 2/1/17, 2/2/17, and 2/6/17. Once the customer contacts Sharp we will begin the reimbursement process.

Sharp has placed an order for a replacement remote control as an out of warranty courtesy. Customer should receive the remote control via FEDEX in 3-5 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID , and find that this resolution is satisfactory to me.
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution is satisfactory to me.