Sharp Electronics Corp

I am rejecting this response because:  The TV was a refurbished unit that lasted for 4 days.  I have now been waiting a week for a response for Sharp's next attempt at correcting their...

continued problem.  Giving me a refurbished unit that has a warranty of less time than it took the new TV to fail shows the complete lack of faith that Sharp has in its own refurbished product.

Customer was left messages in December of 2016 about exchange offer. Customer did not return call until June of 2017. The television is currently out of warranty. Sharp will contact customer to go over options.

Sharp Electronics does not cover installation on a trim kit. The trim kits are sold separately as an optional accessory. The unit is sold a counter top model. Sharp cannot reimburse for optional installation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please keep this complaint open until I am contacted by Sharp and this matter is resolved.
Regards,

Customer was offered a refurbished exchange. The customer declined the offer. Customer stated that she will only accept NEW. Sharp advised that we can only approve for a refurbished model. Due to customer being out of warranty they have the option to contact the extended warranty.

Customer agreed on Friday, July 15th to a replacement of upgraded recertified model [redacted]. Replacement was shipped yesterday via [redacted] - [redacted].

An Exchange was processed for the customer via [redacted]. The exchange delivered on May 20, 2016.

Customer was offered a reimbursement. Sharp is scheduling to have the TV picked up by [redacted]. Once picked up Sharp will process the customer check.

Check [redacted] was issued to the customer and cashed on 4/27/16.

We have a burned, Sharp microwave sitting on our garage floor. We are getting jerked around by Sharp management and do not have a replacement installed.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Customer was offered a refund of $652.99. Customer accepted the offer and the check information was sent to corporate for processing. Customer should receive check in about 7 days.

Sharp offered the customer a refurbished model at no cost with a 1 year warranty. Customer declined the offer. Customer original purchase date 11/30/2013. Sharp exchanged the unit under warranty on 9/15/14 (remaining warranty transfers to the exchange model). Customer called in on 5/9/15( out of warranty). Sharp attempted to repair the unit for the customer. The unit was not repairable so Sharp offered the exchange in which the customer declined.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,

Customer TV was exchanged on 2/17/16. Delivered on 2/26/16.

I am rejecting this response because:
we did have the servicer check the television. As I stated in my original complaint the issue is that the company  ceased the production of the part required to fix the tv forcing customers to have to buy a new television. This is unethical.

Sharp does have the part in stock for repair. The evaluation sent in to Sharp stated that the customer only brought in the part not the whole TV to them. Sharp does not recommend non certified technicians to repair the televisions. An authorized servicer can complete the repair at the customers...

expense.

Customer could not provide a proof of purchase. When a proof of purchase is not available the date of manufacture is used. The date of manufacture is April 2012. This model comes with a 1year parts and labor warranty. Sharp cannot assist as the unit is too far out of warranty per the date of...

manufacture. If the customer can provide a proof of purchase the case will be reviewed for assistance.

Sharp offered the customer a Roku stick as a temporary resolution until the part comes in. Customer has agreed to this.

Customer has been advised that the exchange will come with a 1 year warranty. Exchange has been processed.

Customer agreed to a NEW upgraded exchange. Exchange has been processed. NVC Tracking: [redacted]