Sharp Electronics Corp

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
THANK YOU VERY VERY MUCH FOR YOUR HELP IN GETTING THIS RESOLVED AND FOR GETTING US A NEW REMOTE AS A COURTESY.  YOU ARE THE BEST!!!
Regards,
[redacted]

Customer has been provided two exchange offers. Customer was offered a NEW unit once the stock comes in. Customer was also offered a refurbished model with a 1 year warranty that can ship today. Customer has declined the refurbished model. Customer has a choice to wait for the new stock or can have...

the refurbished unit shipped this week. Sharp Warranty is listed in the owners manual as such: CONSUMERLIMITED WARRANTYSHARPELECTRONICS CORPORATION warrants to the first consumer purchaser that thisSharp brand Liquid CrystalDisplayproduct (the “Product”), when shipped in its original container, will be freefrom defective workmanship and materials, and agrees that it will, at its option, either repair the defect or replace thedefective Product or part thereof with a new or remanufactured equivalent at no charge to thepurchaser for parts or labor for the period(s) set forth below

I am rejecting this response because:Brand new Sharp microwave I...

purchased along with an additional installation charge of $150.00 to have it fit in my kitchen island was defective and would not work at all. Since this new Sharp microwave had to be removed, the installation cost of $150 was for nothing. If the new Sharp microwave had worked as a new product should, the installation cost would have been justified.I am requesting reimbursement of the $150 I paid to have the new Sharp microwave installed, since it had to be removed because it would function. This has nothing to do with a trim kit, this involves a Sharp defective product - microwave that was sold as new and purchased by a consumer assuming that it would work, which it did not.

Sharp cannot match up any records of the customer information. Does the customer have a case number? The notice states that the customer purchased the television on 2/2012. The television comes with a 1 year parts and labor warranty. This would put the customer unit over 2 years out of warranty.

Customer was approved for a reimbursement. Customer accepted the reimbursement.

Sharp has set the customer up for an evaluation of the television in question. The apt is set for 10/10/15.

Complaint: [redacted]
I am rejecting this response because: After reading the complaints from the all the consumers it seems that Sharp sells flat panel tvs that are defective. I will be pursuing a lawyer for further action.
Regards,
[redacted]

Sharp offers a 1year warranty on the customer model. We show a purchase date of 5/4/13. The customer is over 1 year out of warranty. Sharp had the customer perform a factory reset, this did not fix the issue. Sharp advised customer to have unit evaluated and advised servicers to contact.

I am...

rejecting this response because:  The willingness of Sharp Electronics to work with their customers and resolve issues with their product is deplorable.  For a $2700 television to no longer work after just over a year is not acceptable.  Sharp Electronics should be trying to determine the root cause for the failure in their technology.  The company touts being on the leading edge with their technology yet it prematurely falls, rips off customers and discourages repeat business.  I will never buy a Sharp product again and take every opportunity to share my horrible experience on social media so that others don't fall into the same trap with a Company not focused on their customer base.In addition, the purchase date was October and not March as indicated in the Company's response.

Customer has been approved for reimbursement of the purchase price.

Exchange was processed on 10/14/15. Sharp provided the customer tracking. NVC TRACKING: [redacted]. Exchange is currently in transit to the customer.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  I did decline the offer...

to exchange my less than 2 month old TV for a re-certified one.Best Buy resolved the issue, not Sharp.  Even though the TV was more than 30 days old, Best Buy valued us as a customer and said with Sharp wanting to give us a re-certified TV and the misleading of how the Geek Squad worked, they would do an in-store credit.  We purchased another 55" TV, Samsung, for the same price.Regards,

Mr. [redacted] was contacted and offered an exchange. Customer accepted and the exchange has been processed.

Sharp offered the customer a NEW LC70UH30U or a refurb LC70UD27U with a 1 year warranty. Sharp cannot offer the customer a NEW LC80UH30U.

Customer received an exchange on 5/19/15. This exchange was a NEW Television not a refurbished model. Sharp has requested a copy of the servicer evaluation for review. Once received Sharp will review for out of warranty options.

Sharp processed an exchange for the cus[redacted]er on 6/22/16.

I am rejecting this response because:They have fix this problem before related to sound and the picture had me reset my tv when I...

did that it did something to sound the more they do fixing and taking apart gonna make worst I spent to much money for this tv is someone coming out to correct problem.

The model [redacted] comes with a 1 year manufacture warranty. The customer TV was purchased on 11/23/13. Customer called on 12/21/16, stating a blotch in the picture. The customer was referred to a servicer as the TV was out of warranty. The TV was deemed non-repairable. The customer was...

offered a prorated exchange due to the TV was out of warranty over two years. Sharp cannot provide a replacement for free of charge.

Sharp advised the customer that the unit will be exchanged due to the customer unit due to parts. Sharp reviewed the calls and the customer was advised that the defective unit was to be returned in exchange for the replacement unit. Sharp advised customer that if they can provide a valid recycle receipt, Sharp review to deliver the replacement unit without the original being returned.

Per Sharp contract with Sprint, Sprint assists their customers for warranty services. Sharp can only refer the customer to a Sprint authorized store for assistance. Sharp escalates the customer information to a Sprint representative to reach out to the customer. Customer information was escalated to...

the Sprint support person for assistance.