Sharp Electronics Corp

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It did take the inquiry with the Revdex.com and Consumer Affairs to get them to honor the warranty Thank you!

Customer exchange was processed on 3/16/NVC TRACKING: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever I have still not received the check

Sharp offered to exchange the unit for the customerSharp does not cover installation as the trim kit is bought separate as an accessorySharp can provide shipping label to have the unit picked up by FedEx at no cost

Sharp Electronics spoke with the customer and offered an exchangeThe exchange has been processedThe tracking information is [redacted]

Customer has been provided two exchange offersCustomer was offered a NEW unit once the stock comes inCustomer was also offered a refurbished model with a year warranty that can ship todayCustomer has declined the refurbished modelCustomer has a choice to wait for the new stock or can have the refurbished unit shipped this weekSharp Warranty is listed in the owners manual as such: CONSUMERLIMITED WARRANTYSHARPELECTRONICS CORPORATION warrants to the first consumer purchaser that thisSharp brand Liquid CrystalDisplayproduct (the “Product”), when shipped in its original container, will be freefrom defective workmanship and materials, and agrees that it will, at its option, either repair the defect or replace thedefective Product or part thereof with a new or remanufactured equivalent at no charge to thepurchaser for parts or labor for the period(s) set forth below

The customer has been called and left numerous messages and sent a call back letter with no responseSharp is trying to offer the customer a new LC70UC30UCustomer has not contacted Sharp back to go over the option

Sharp has contacted the customer as the firmware is availableCustomer advised that he performed the update and the unit is working

Sharp will contact the customer and offer a courtesy repair

Sharp electronics agreed to fix (free of charge) the defective television they had sent meI spoke to sharp representatives and the tech, they both said I would not be chargedThen The technician inspected the television and said the panel was defective which means the television can't be fixedSharp contacted me today and said they were only willing to send me another refurbished television, but at a price close to $This behavior clearly shows sharp is backing out of their agreement.I was never supposed to be sent a refurbished television in the first place, they are at higher risk for defects, then the tv I got in exchange is not new and the panel is defective (panels cost @the same amount as a new television @ $Now sharp has the audacity to ask me to pay for another used television.Since my television is not repairable I want Sharp to pick up the television and refund the purchase price of the television

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like Sharp to diagnose the issue, tell me
the diagnosis and warranty their work for year.
Regards,

Sharp processed an exchange for the customerThe unit was delivered on 7/30/

Sharp provided the customer a return authorization to exchange the unit at the retailer.

Sharp Electronics is no longer selling televisions. We only have refurbished stock to offer. We can only offer a 90 day warranty. You are able to purchase an extended warranty by calling ###-###-#### within 30 days of receiving the exchange.

Complaint: [redacted]
I am rejecting this response because:#1 according to sales personal I have talked with, LED televisions have a life span of 5...

to 7 years.  Mine lasted 20 months proving that Sharp manufactures it products to fail long before an acceptable life span. Their response to me and my argument is as follows:Sharp offered me a refurbished set, the same model as they sent me for my first replacement for my original set that went bad. They wanted $500 for the set and they would deliver, setup and haul away the other. I had to decline their offer based on my reasoning stated below.As I explained to the gentleman that called, I had no assurance that the replacement would not fail as did the previous two televisions. Sharp called a day later and lowered their final offer to $400 which I again had to decline. I explained to the representative that I could not justify "throwing good money after bad". I also told her I could buy a brand new Samsung 60" 4K flat panel for about $1200 from [redacted] I have no doubt that there is a huge warehouse full of Sharp "refurbished" televisions that Sharp would like to have customers that have had experiences similar to my own, be content to pay four or five hundred dollars to get as a refurbished replacement. It may at first glance appear to be a decent offer. Sharp makes these offers in order for them to recoup some of their losses from televisions they were legally obligated to replace that could not be repaired. There is nothing to indicate that a refurbished set would last longer than a few months since it has already failed in a previous situation. I’ve read many reviews from unhappy people online and people has stated the exact scenario I have stated here.Does refurbished mean "up to Sharp standards"? From my experience with Sharp products, their standards for quality aren’t very high. In conclusion as with most consumers I don’t have the money to buy a replacement tv every few months. Like most consumers, when I spend a large sum of good hard earned money for something I expect it to last more that 24 months. I have no doubts that had I accepted Sharps offer that they would have "refurbished" my un-repairable televison and send it to some other unfortunate customer for $500 and so the cycle goes on and on. It is just a racket. Sharp makes money hand over fist producing equipment scheduled to fail and resell it many times over.I have a washer and dryer that has lasted 26 years. I am currently using my [redacted] 60" rear projection television that I bought in 2009 and it still is going strong. I had thought Sharp had a good reputation for producing a quality product, but I was mistaken and it cost me a lot of money to learn that they do not. I will never purchase another Sharp product and will warn everyone to stay away from buying anything manufactured by Sharp. A little heads up for companies today - you don’t achieve customer loyalty by selling them a crappy product.
Regards,
[redacted]

Thank you for all your help, the TV was delivered finally yesterday.Thank you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update...

it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer unit was purchased in 2013. The warranty ended in 2014. The prorate exchange was offered as an out of warranty concession.

The customer has been called and left numerous messages and sent a call back letter with no response. Sharp is trying to offer the customer a new LC70UC30U. Customer has not contacted Sharp back to go over the option.