Select Home Warranty

We did speak with the customer and helped with the reimbursement.

We have already approved this amount . The customer was already sent a reimbursement agreement.

Select Home Warranty is currently reviewing the customers claim and will contact the customer to further discuss the payment that was offered

The customer had disputed the charges with their credit card company. At this time there is nothing that we can do until the customers credit card company makes a final determination. No additional funds due at this time.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, Altho I agree with their response, I do not trust their handling of this situation. I do not consider this matter resolved until payment is received by me, They told me that checks are mailed everyday now they are saying 30 days, the way that they have been conducting themselves with these two claims has me doubting their ability to honor what I have been told by their agents and what is stated in my contract. The handling of this claim by their management and the time frame is not acceptable!
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 
The company is not and will not send a Technician to determine what action needs to be taken, this is a direct violation to my contract. There has never been a determination as to what is malfunctioning and causing the loss of Freon. There are several components that are covered under the contract, ie. Compressor, condenser etc.  But until a Tech determines what course to take, it can not be known how to proceed.  Again, A Tech has to be dispatched to determine the problem and the company refuses to send one. I know that there is a $45 service call fee.Which part of this complaint do you not understand? The service call part or the refusal to honor the contract in general?
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The contractor they assigned, [redacted], has been trying to follow up with them but Select Home continues to put them on hold. The contractor needs to discuss the...

repair/replacement situation as soon as possible before additional property damage occurs. Please follow up as soon as possible. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the cancelation was after they scammed me out of the repair I was due. it was in my contract, my built in micro was under warrantee. they told me...

first they don't cover microwaves. then said my micro was not built in. I sent them pictures, and still they refused!!!
Regards,  [redacted]

I got the full refund on my credit card from Select home. I sincerely thank you and Revdex.com for helping me in this regard

Our techs in the area are over booked we are working on getting someone out.

The customers reimbursement check has been mailed out. Check #[redacted]. They should be receiving it shortly.

The customer has already been informed that they were approved for the maximum allowance of $150 towards their claim as they cannot provide us with three years requested maintenance records. If the customer can provide us with the requested documents we can review their claim for an additional...

allowance. No additional funds due at this time.

The customer  was given a discounted rate to pay up front. When canceling they are charged the regular monthly rate. This is clear in the terms.

The customer requested a refund, in the Terms of Agreement it does state that the customer will receive a pro-rated refund, the customer signed this agreement, and initialed that they agree to the terms.The customer also should know that the technicians have our contact information and if they were not being paid by Select Home Warranty they would not still be accepting work orders, as well as some issues occur when the technician fails to send in their invoice for payment because they are busy servicing customers. Select Home Warranty has a great relationship with their technicians, in more than 35 states.The customer has received a pro-rated refund as per the Terms of Agreement and is not entitled to a full refund at this time.  If the customer did not agree to such terms they could have cancelled with in the first 30 days with no penalties, but, the customer signed and returned the agreement on 01/30/2015 after purchasing the policy on 01/28/2015.The customer may feel free to contact us with any additional questions or concerns regarding their policy.

The customer was mailed a check for 96.41, which was to cover the amount of a reimbursement, since the customer cancelled, the customer is now being refunded.THe 96.41 is now counted as a partial refund and a check for the additional amount will be mailed as well.

We are not able to reach the customer by phone. We have waived the cancellation fee and will be sending the customer a second refund check for that. We have emailed the customer this information.

Complaint: [redacted]
I am rejecting this response because: the supervisor from select company contacted me and told me that the company they send out sublet from them,  took advantage of me, and lied, and it was not my concern of...

what they would be doing the resolve my concern. I was lied to and I did not hire these people they did. the gentleman who called me with foreign accent was very rude, I just had to finally hang up on him....
Regards,
[redacted]

After 11 days, I have not Not received  check from Select Home warranty.

Complaint: [redacted]
I am rejecting this response because:I have attempt to send an email to the company several times since the May 4th conversation:Good Afternoon, [redacted] As we discussed on the phone last week, I will accept the $195.95 as full 100% payment for the repair I paid for.  We will also like to cancel our services due to lack of fulfillment from the April 17, 2017 claim and acceptance of the wrong charge to our credit card of $43.00 for May 2017 by SHW.  I am also looking to dispute the April 2017 monthly payment due to non fulfillment of services, credit of another $43.00.  My card company were been contacted and the disputed amount for both months are already in progress.  Please provide me a terminate # as suggested in previous weeks.  I expect to receive my $195.95 from your company and the 2 payments (April and May) for $86.00.  A total of $281.95.Regards[redacted]
Regards,
[redacted]