Select Home Warranty

A stop payment was issued on the customers refund check on 10/19/17. A new refund check was mailed out to the customer on 10/30/17 check #[redacted] which was cashed by the customer on 11/7/17. No additional funds due at this time.

Complaint: [redacted]
I am rejecting this response because: my heater still hasn't been repaired, nor has the mounting bracket the contractor has been returned either.
Regards,
[redacted]

The customers' claim is currently under review and they will be contacted by a Manager on 05/26/2015, to further discuss and hopefully come to a resolve that will satisfy the customer.

The customer is not due the amount they are requesting. The customer requested to cancel the policy on 10/5/2016. the policy has already been canceled, a refund check has already been mailed to the customer. The customer does not have an active policy with us.

We have reached out to the customer numerous times with no response.  For help with this issue the customer may call Mr [redacted] at ###-###-#### Mon-Fri 9-6 est.

We have been informed by [redacted] that they have been trying to reach the customer to schedule an appointment. We have provided them with all numbers on file including a cell phone number. If there is an alternative way they can reach you sooner please let us know so that they can schedule your...

appointment.

The customer was approved for the parts portion of the repair, as stated in the terms we do not cover installation. The customer was not happy with this and disputed the payment for the policy. The cutomer now does not have a policy with us and is no longer covered.

The check for 45.00 has been mailed to the customer as of 8/26/2015

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Want to use this medium to appreciate Revdex.com for your help in resolving this complaint . My payment was given back to me.
Regards,
[redacted]

The customer has been informed that a circulation pump is not covered under the agreement. The customers claim has been denied. No additional funds due at this time.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We did speak to the customer and approved a reimbursement

Complaint: [redacted]
I am rejecting this response because:
They have sent me an e mail saying they are going to refund money I have paid for this policy however they are still keeping $182.75 of it. The policy did not go...

in effect until June 1st so they are charging me $182.75 for 20 days! I received nothing from them except wasted time and aggravation, the two repair companies they gave me to call couldn't even come to do it. They should reimburse the $600 minus my $45 "service charge" I had to pay out of pocket to have my AC fixed myself since they obviously are charging me for having their so called service during this time. 
Regards,
[redacted]

The customer policy was not active. Just because we took the information on a claim does not mean we dispatch for that claim . Every claim get reviews to see if it is eligible for a dispatch. The claims were placed on 11/9 and the policy went into effect 11/10.

Technicians have been assigned to both of the customers claims. They will be contacting them shortly to schedule an appointment.

We spoke with the customer. We have issued a full refund to the customer as we were not able to provide proper service. A check will be mailed in the next 2-3 business days for the full policy amount.

Complaint: [redacted]
I am...

rejecting this response because: I checked my credit card.  [redacted] ending in [redacted] which still hasn't been credited back 108 as of today and this is the card that was charged on Aug 10th .  I checked yesterday and again at 11:58 central time march 3rd.  This was the card that was charged 899.99 on Aug 10th and 69.99 on Aug 10th as well. I am fine with the compensation when or if it comes through because that was the agreed amount.  I would appreciate a letter or statement from Select Home Warranty stating why this had to be done.  It wasn't very professional and I have a good feeling this is how they do business vs a one time mistake.  The reason I get this impression is because countless people who I have mentioned told me it would be mailed.  They told me they had mailed me a check on Jan 26th.  I still haven't received that check.  I am curious how a check was mailed really wasn't mailed when your records state it was.  Very unprofessional as a business.  I also am very hesitant to depend on Select Home Warranty as a Company if this is how they treat their customers.  I depend on a warranty company which is why I purchased the contract and did it for 2 years.  and once again, they stated they credited back my card and I don't see it.  I waited a day to see it clear.  It's not pending. 
Regards,
[redacted]

We went ahead and issued a full refund for this customer. They should be able to view their refund on their credit card statement within the next 2-3 business days.

Select Home Warranty did request for the customer to send in maintenance records for the prior years the customer has been in the home.The records the customer did provide were not sufficient, we did request 5 years of records and received only 2 years only, and 2 service records, which state that the unit required freon and had a restricted line.Select Home Warranty did receive the two records and advised the customer as per the Terms of Agreement they are eligible for the maximum payout of 250.00, once they submit the sufficient amount of records we would be more than happy to move forward with the claim.The customer requested to cancel the warranty right after we advised that they were approved for the 250.00 and did not want to move forward or see if they could locate the additional records.Select Home Warranty did advise the customer of the approval for 250.00 over the phone, we have mailed a check for the refund as requested from the customer and the USPS states that mail from New Jersey to [redacted] can take up to 3 -5 business days depending on your local post office.

I ACCEPTED THE REFUND AMOUNT ONLY BECAUSE THEY HAD MY MONEY AND I WANTED TO JUST PUT THIS ISSUE BEHIND ME, BUT OUT OF $1650.00 FOR A 5 YEAR PLAN THEY SENT ME A CHECK FOR $805.00 WHICH WAS 9 MONTHS OF COVERAGE WHICH THEY CHARGE A CANCELLATION OF $75.00 PLUS $45.00 FOR 9 MONTHS OF COVERAGE PLUS ANY CLAIMS THAT I HAD, SO REALLY I DIDN'T NEED THEM I PAID MYSELF TO REPAIR THINGS IN MY HOUSE PLUS PAID THEM FOR HAVING COVERGE, THAT CRAZY, BUYERS BEWARE OF THIS COMPANY