Select Home Warranty

A reimbursement form will be sent to the customer for $89 (diagnosis fee) - $60 (deductible, which the customer is responsible to pay regardless of which technician is used) = $29 which is what is going to be reimbursed to the customer. As soon as the reimbursement form is signed I will be able to submit you check for processing. No additional funds due at this time.

The customer has disputed with their credit card company, they are already aware they are receiving a full refund, since 10/23/2015

Complaint: [redacted]
I am rejecting this response because: I am willing to take pictures. I have changed out the air filter every month. I have had 2 different a/c companies tell me that the a/c unit was self oiliing and no.further maintenance needed to be done. The air company that Select sent out even told them that. I have maintained the air filter as required. I have kept it clean of dust and dirt. I just talked to the air company and they found a part cheaper than first states. It is now 550.00. 
Regards,
[redacted]

Tell us why here...The customer has an open dispute case that we are currently in the middle of at this time, this information was update on 02/02/2015

The Terms of Agreement state clearly that we require maintenance records, the customer signed, initialed and sent back this agreement to Select Home Warranty.  The customer also asked for maintenance records for the time they have been in the home.The customer has a HVAC unit that does require maintenance to be done regularly, as per the manufacturers specifications, which the information is available on the Manufacturers website.Select Home Warranty hopes this information will assist the customer in the future for optimum care for their unit, we are currently processing the customers request for a refund, and a check will be issued within 7 -10 days.

Complaint: [redacted]
I am rejecting this response because:
the tolits and facutts were not the complaint sent.  complaint was on ac/heating unit which  is covered undetr the home warranty plan. they just did not want to send out a technician to do the routine mantaince as stated in the warranty.  this has happen on two request from them in the spring and this winter 2016.  but that is alright I have not deecided to rewew my contract with them as requestred from them providing that this would be the terms before they would send out a person to service the unit.  and they do make up rules to suitrte their rejections.  no where in the contract did I see these terms if simeine nstall a part  The entire unit was install by someone else.  home warranty did not install this unit nor did Carrier,  this unit was given to me through a citizen sitizen program and they install it,  but home warranty still allowed me to take out a warranty with them.  it was not an issue then???  let the public know of this matter and caution them about ther terms  they also flaged my computer with their ad which I deleted and blocked them from using  me as their genniepig  thanks $399.00 lost  
Regards,
[redacted]

We spoke to the customer and waived her cancelation fee. We also reimbursed her for her pool and garbage disposal.We credited her credit card $244 for all of this.

We have already approved the claim.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We did speak to the customer and will be sending him a check for $117. This will be a full refund for his policy.

We spoke with the customer and gave him a credit of $399.99 back to his credit card. Please allow 1-3 business day to post to the account.

The customer has been issued a full refund to their original form of payment. They should be able to see the refund on their credit card statement within the next few days.

We did reach a tech to go out to the customer. we are reaching out to the customer in regard to this.

Select Home Warranty is reviewing the customers account and will be in contact with them on Friday October 09, 2015

Complaint: [redacted]
I am rejecting this response because: It is essentially impossible for any homeowner who hasn't owned their home for 3 years to ever receive full reimbursement. I would like full reimbursement and to have this company bold statement s related to the requirements around service records. This beyond restrictive contract seems unjust!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They have completly failed to do as they were hired to do. not only did they not provide the service they were paid for the "repair Technician", I use the term loosely becasue they refuse to provide proof that the person was licensed or bonded, they sent made the applience completly non fuctional. 
Regards,
[redacted]

Select Home Warranty agreed to give the customer 200.00 refund, we are not able to block a credit card company from a dispute which the customer originally placed in March, we mailed the check for the 200.00 as promised in the original complaint

Complaint: [redacted]
I am rejecting this response because:  Select Home Warranty says in their FAQMy home...

systems and appliances are old. Does that matter to Select?No, the age of a home or its systems and appliances does not matter to Select. We cover items that are in good working condition at the time you purchase the plan and properly maintained. Plus, Select covers all makes and models of appliances and systems.In paragraph 2 of the contract, Select Home Warranty says:2. Obligations. In consideration for your payment to Select, and subject to all of the terms of this Agreement, Select will arrange for a qualified service contractor and/or technician ("Independent Service Technician") to repair or replace the systems and appliances covered under this Agreement, when they become inoperable due to normal wear and tear. You have to go all the way down to paragraph 8 before they mention the "depreciated value" disclaimer.  This is buried on Page 4 of the 5 page contract.  When I called them and directly asked if they replace appliances they cannot repair, they answered "Yes.  If we cannot repair it, we will replace it with a model of the same size and features".  Just to be sure, I called back another time to get a different agent.  I was told a second time exactly the same thing.  Depreciation was never mentioned until I put in the claim.These practices are both deliberately misleading and unethical.  I would like no more than the same size stove/oven with the same features - nothing more - nothing less.  Their misleading unethical practices are simply unacceptable.Thank you for your attention so that hopefully other people will not be sucked in with their underhanded business practices.  If Paragraph 2 of the contract was completed with the language in Paragraph 8, and if they answered direct questions honestly, that would be a whole other story.I look forward to your response and truly appreciate anything you can do to help stop these shady practices.Best regards,[redacted]
Regards,
[redacted]

I am rejecting this response because: I still have not received the email after checking every inch of my email including junk mail. The email address they have is correct. I do not know if they are not sending it for some reason or why it is being lost during transmission. Is it possible to use the Revdex.com as an intermediary for the document? I just want to get this resolved.

We did speak with the customer and helped him make an appointment with the tech.