Select Home Warranty

This customer purchased a one year warranty contract in September of 2015. Their contract expired in 2016. The customer has not had an active warranty with Select in a year. The last claim filed was in September 2016 at which point the customer was informed that they can secure their own technician...

to proceed with their claim. We have not heard back from the customer since then. This customer is not owed any funds as their policy lapsed in 2016. No additional funds due at this time.

The customer was offered a reimbursement of $153 towards this claim. The customer accepted and was sent the necessary documents to complete the reimbursement processed. Once we receive the signed document we will proceed with issuing a check to this customer to close out this claim.

Complaint: [redacted]
I am rejecting this response because:They have not mentioned when they mailed and through which carrier and neither they provided any tracking number to track...

it. I have not received any check till this date fri 10/11/2017. The check is already 60 days late why was it not send by fedex 2 day shipping or usps priority mail if the select home warranty was so considerate. If I do not receive it by monday 13/11/2017 I would like Revdex.com to take some action on there part.
Regards,
[redacted]

The customer did not provide is with proper documentation with respects to their A/C claim therefore they were only approved for the $150 allowance. The customer has already requested in their original complaint that they would like to have their policy cancelled and remaining funds due refunded. We have complied with this request, processed their cancellation and issued a refund check. The check number is [redacted]. No additional funds are due at this time.

The customer was sent a refund check on 12/10/2015, the customer cancelled the policy, stating that it was brought to their attention we did not have technicians in their area, the customer did not allow Select Home Warranty to address this matter, they just cancelled.

Select Home Warranty mailed out the customers' check on 01/06/2016 ---it should have been received by now, please verify if the check has been received.

We did go over the customers repair receipt and the repair is not a covered item. we have approved $300 as a good will. If the customer does not want this we can withdraw the reimbursement. We have already spoke to the customer and explained why his issue is not covered.

Complaint: [redacted]
I am rejecting this response because: I have NOT received a check in the mail for $535, NOR has my credit card received $75 (which I was never told a cancellation fee would apply either).  Select Home Warranty NEVER has assisted with the repairs to the water heater EITHER.  I would like for them to call me at [redacted] to discuss.  My last phone conversation with them I had to call and I asked if it was in reference to Revdex.com and they said NO was due to "We call all retention customers".  
Regards,
[redacted]

The customer has requested to cancel and Select Home Warranty will issue a check for the refund on Thursday, February 18 2016.

We will up the reimbursement amount by $50 to help the customer.

Select Home Warranty has already been in contact with the customer and has resolved the matter.

Complaint: [redacted]
I am rejecting this response because:  THE DIAGNOSIS WAS A BAD CAPACITOR, FREON WAS ADDED ONLY FOR BETTER COOLING ACCORDING TO THE TECHNICIAN.  THIS IS JUST ANOTHER EXAMPLE OF POOR CUSTOMER SERVICE FROM SELECT HOME WARRANTY!!!!!!!!!!!!!!!!!!!!!!  ON THE ORIGINAL INVOICE FROM ARLINGTON FUEL COMPANY IT DOES NOT STATE THAT THE A/C UNIT HAVE A LEAK.  IT STATES BAD CAPACITOR.
Regards,
[redacted]

Select Home Warranty has tried to contact the customer to further discuss the matter with the claim and they have not called or emailed us back

We will refund the customer in full, but, it will be refunded to the original card.The customer was originally offered the option to send a check for the whole amount, we do not accept checks for payment agreements.

We did reach out to the company on the invoices. They have no record of this customer in their system. As previously stated the records are not legit and the policy  is canceled.

Select Home Warranty did advise the customer that contract would have to be paid in full in order to bring it up to date, once the payment is not received the contract lapses. We are unable to process a claim if we have not received the payments agreed upon.  The customer was contacted by our billing department regarding the payment, again, it is the customers responsibility to make all payments on time and/or update their billing information.4. Term. The term of Your warranty coverage, as set forth in this Agreement, shall begin thirty (30) days following Select’s receipt of all outstanding payments and premiums due to Select are received by Select (“Effective Date”) please add an additional 5 days for credit/debit card payments. In the event Select does not receive all outstanding payments and/or premiums outstanding and/or signed contract, for any reason, Your warranty coverage term will not begin.

I am confused, this complaint has been processed by you and after nearly 2 months of communication with Select Home Warranty, I have not received any proper response from this company and all they do is keeping assigning this claim to same contractor who clearly does not want to work with SHW as he never calls or respond to calls. That is why I requested the Bureau to close this complaint as unresolved because evidently the business has no intention of resolving issue during those 2 months. Thanks

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer has already been issued a full refund on 7/14/17. The refund was issued directly to their original form of payment. No additional funds are due at this time.

Complaint: [redacted]
I am rejecting this response because: I do not appreciate the way their company refused to find a contractor to fix my electrical issue! Their company is unreliable and has poor customer service. I would have never have wasted my money on them if I had know they treated customers unfairly!!!
Regards,
[redacted]