Select Home Warranty

We did speak to the customer and have given her a full refundwe apologize for the bad experience

Select HOme Warranty has been in contact with the customer to discuss the matter, and had las advised us that the was going to contact his wife and discuss the matter with a lawyer

Complaint: ***
I am rejecting this response because: it has been more than days since check was mailed according to
Select Home WarrantWhen I spoke with their rep yesterday 8/she told me that the check was not mailed on 8/that that was just the processing dateIt should not take days from the date check was mailed to be received
Regards,
*** ***

the customers electrical claim was approved on 9/18/The contractor has already received the approval for this claimPlease contact them to schedule an appointment to complete the repairs

We did speak to the customer and set up a reimbursement for the claim

Select Home Warranty did authorize the job for the refrigerator, on 10/22/2015.The customer stated that the dryer is still working and that it is making a noise, unfortunately noise issues are not something we send our technicians out for.See Below:This Agreement does not cover any systems or
appliances that have had previous repair or that require repair ment as a result of improper installation, previous repair, damage caused by any construction activity, improper wiring, inadequate or lack of capacity, power failures, power surges, overloads, missing parts, failure to properly maintain, failure to properly clean, neglect, misuse, corrosion, rust, sediment and any modification to the system or applianceYou are responsible for providing maintenance and cleaning by a licensed technician on covered items to ensure continued coverage on such itemsSelect reserves the right to request prior years (3) maintenance records and/or pictures, without proper maintenance records and pictures the maximum payout on any system/appliance is up to $For example: heating and a/c systems require periodic cleaning of filters and cleaning of evaporator and condenser coilsWater heaters require periodic flushingThis policy covers mechanical breakdowns, it does not cover shelves, door handles, doors, hinges, knobs and buttons, door seals, displays, latches, timers, leveling equipment, clogged drains or lines, cosmetic issues, gaskets, leak searches, lights, noise, refrigerants, valves, dispensers, installation, electrical failures. We would like to know if the customer did have a technician go out and take a look at the dryer

The customer was given a pro rated refund according to the policy termsWe did explain this to the customerPlease see the breakdown.UsedMonth@ $per Month = $41.67; Add Cancellation Fee of $= $; Subtracted from original payment of $499.95; Totals a Refund of $Please
see cancellation policy Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home Warranty The customer is not owed any more funds

The customer is getting a full refund

Contractor *** * *** has accepted the work order for the a/c claimThey should be contacting the customer shortlyBelow if their contact information for the customer to reach out to them directly for status of their appointment ###-###-#### or ###-###-####The claim number to reference is
***

The customer originally purchased the policy on 7/25/2014under the agreement of four payments of 93.75.The customers’ card initially declined on 09/05/2014, wecontacted the customer and they called us on 10/02/to update paymentinformation and payment was process for third payment.On 11/03/
we tried to bill the customer for the fourthand final payment and the he card was declined againWe contacted the customeron 11/05/to advise that the payment was not processedThe customer calledSelect Home Warranty on 11/17/and requested that we debit the card on11/28/2014, that payment declined, again.Select Home Warranty followed all procedures that we have inthe past and contacted the customer, but, the customer was fully aware that thepayment needed to be made as they set up the date for the payment to bedebited. It is the customers’responsibility to make sure that the payments are made, in this case thecustomer was aware of the issue.The customer called Select Home Warranty on 12/26/toplace a claim and was informed we had contacted them as we did on two prioroccasions regarding payment issues and at this time we are unable to accept theclaim because the policy had not been paid in full TermThe term of Yourwarranty coverage, as set forth in this Agreement, shall begin thirty (30) daysfollowing Select’s receipt of all outstanding payments and premiums due toSelect are received by Select (“Effective Date”) please add an additional 5days for credit/debit card paymentsIn the event Select does not receive alloutstanding payments and/or premiums outstanding and/or signed contract, forany reason, Your warranty coverage term will not begin. Select Home Warranty would not be able to honor the customersrequest for refund at this time

Select Home Warranty issued the customer their refund as well as a refund breakdown, we did advise the customer before and after the refund was completed.The customer also requested that we send the check to her property address so they would receive it faster

Complaint: ***
I am rejecting this response because: when I bought this policy, they never asked for if you have previous repair or
not, how old you system is, never warn for anything like this what they are saying nowThey always said, we will either repair or replaceEven they say on their website that either we will repair or replace your appliances once you have our warrantyThey are saying all good stuff when we buy their warranty, but when their turn comes to repair or replace, they denied all claims
Regards,
*** ***

A technician is being dispatched to the customers home for their claim

We are currently working on hiring a technician for this customerSomeone from our office will be in touch with the customer and will provide them with contractor information as soon as the technician is dispatched

The customer placed a claim for a light in a ceiling fanThis is not a covered issueThey did not purchase lighting fixture coveragePLease see the list of optional coverage on the website. Please take advantage of the Optional Coverage Below:PoolCentral VacuumSecond RefrigeratorSump
PumpWell PumpRoof LeakStand Alone FreezerLawn Sprinkler SystemSeptic SystemIce Maker (In Refrigerator)Lighting Fixtures/Plumbing FixturesAdditional AC Unit(each)Additional Heat/Furnace(each)Additional Water Heater(each)SpaThe customer is not due a full refund, they had coverage for almost months alreadyIf the customer wishes to cancel we will waive the $cancellation feeWe are going above and beyond the policy terms for the customer

Select Home Warranty would like to apologize to the customer for the experience they have had with our customer service, we will make sure the customer is refunded

The customers warranty has been cancelled in accordance with section of their warrantyThe customers refund check has already been mailed out to themCheck #***No additional funds due at this time

A technician was out to the customers home and per the diagnosis received from the technician their claim was approved for repairsThe contractor has already been provided with the authorization numberThis customer has been serviced accordinglyNo additional funds due at this time

A check for $is going out .Please allow 70-day to arrive

We will proceed with cancelling the customers contract per section of their signed warranty agreementAs soon as their refund check is issued it will be mailed outNo additional funds due at this time