Select Home Warranty

Complaint: ***
I am rejecting this response because: This is not how the problem was explained to us by
the technician that was sent out This company is rude and in our opinion not trustworthy The technician that was sent out even said that he had recently been called to the house directly across the street from us and that they found a way to reject their claim as well We want a second opinion - or whatever that would be called in this profession Is there another route that can be taken to dispute this claim or are we destined to go round and round in this endless circle of no results? Meanwhile my family still has no air conditioning.
Regards,
*** ***

The customer has been previously informed that all our technicians are not available for another 2-weeksThe customer has been offered to secure their own technician and submit a diagnosis but they are refusing to do soWe are still working on finding the customer a technician but it will take
time as previously informedThey can still hire their own technician and submit a diagnosisPlease let us know so how you wish to proceed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am going to accept the $and walk away....I am tired of fighting a big business You have not adequately dealt with my problem and all the grief, wasted time, missed work etc have not been compensated but I am tired of trying to get blood from a turnip For what it's worth, I will steer as many people as I can away from this business because I feel like I have been treated without respect or regard and your customer service is crap
Regards,
*** ***

The maximum approved allowance on the customers claim is $maintenance records were submitted by the customer but after further review two of those years submitted were not counted as maintenance records as physical work was performed on the unit so they were not validThe final determination
is a maximum allowance of $towards the customers claimNo additional funds due

We spoke with the customerWe are sending him a check for $to help with his claimA check will be going out in days

This customers claim has been denied as there was freon leakingIn addition, per the diagnosis received the issue was due to lack of maintenance which is not covered under our contractThe customers claim has been deniedNo additional funds due at this time

Complaint: ***
I am rejecting this response because:
First, my issue remains that when I updated my personal residence home warranty plan back in August of after the servicing of one of my two ac units, the SelectHomeWarranty representative added the extension, and an additional ac coverage, to the wrong property (my rental unit) It should be noted that the day I had the downstairs ac unit serviced, I called to add the second unit and told them that the house was for sale and I wanted the other unit covered just in case In addition, my rental property only has one ac unit! Because they added the extension to my rental property, the home warranty plan on my personal residence expired (without notice, contact or warning) in mid-December I was not made aware of this until February 5, 2016...where I was strong-armed into buying another extension on my personal residence since the house was under contract for sale.Second, after reporting the matter to the Revdex.com, the supervisor, Mr*** agreed to fix the ac unit and waive the service charge of $ At that time, I accepted their response as a reasonable settlement and expected Select to honor their commitment (see previous proposed resolution filed in February) The repair of my ac unit was scheduled for March 12, 2016...well after the one month waiting period even if SelectHomeWarranty had not made the original mishap on policies Again, my original contention is that there never should have been a lapse in coverage and that if someone listens to the tape recorded conversations, they will see the obvious error on the part of SelectHomeWarranty However, by March 12, well after the one month waiting period, Select denied authorization to service my ac unit, or even cover the replacement of the regulators ($cost) Then, after taking more than two weeks to even decide on my other two claims, they now state that neither the microwave or sink drain issues are covered under their plans, which is nonsense I've had this home warranty coverage in place for more than two years, having paid more than $in premiums to SelectHomeWarranty for my two plans.In addition, the technician who serviced my ac unit, to the cost of $480, said that this is the typical MO for SelectHomeWarranty and that this was his last job for them.Because these three items were identified in the home sale inspection, time was of the essence Also, because Select took so long to make a decision and ultimately decided not to provide the standard coverage, I was forced to pay other vendors a premium fee to complete such last-minute repairs in order to close on the property (scheduled for March 28, 2016) I have never had such poor service, support and response from a company in my life and believe that the public should be made aware of these unscrupulous practices Even after Select agreed to perform such services in order to remedy my previous disagreement, they failed to even do that
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have attached the contract I received on Aug 10, My contract clearly states payment of $ I was told yesterday I was originally charged $then the transaction was voided & then charged $2-hours later after my initial warranty purchase I was never notified of the voided transaction or the price increase.
Regards,
*** ***

I have notified our IT department and they will be removing the customers information from our systemThey should no longer be receiving calls from us

The technician that was assigned to the customers claim advised Select Home Warranty that the customer had a fire in his furnace, the unit is full of debris and the board is melted and the wires were charred.Select Home Warranty does not cover issues with fires and we did request
maintenance records as per the Terms of Agreement.The customer was advised that we do need to see prior maintenance records to make sure the unit was being maintained per manufacturers specification

We will pull the recording and speak to the sales rep

We have received the reimbursement formA check will be going out in the next week

The customer is not due any moneyWe offered to cover her claim in full and she cancelled her policy, Her renewal was already refunded in full

Complaint: ***
I am rejecting this response because: the company refuses to address my complaint & they have definitely not gone above & beyond anything I have a great credit rating because I always hold up my end of any bargain/contract I enter in to I do not want to continue to go back & forth with these emails to no resolution Select Home Warranty is not going to honor their side & I want it on the Revdex.com record that the company has not honored their contract
Regards,
*** ***

We have already refunded the customer according to the cancellation policyWe have explained this to the customer

Select Home Warranty requested maintenance records for the HVAC System, the customer has had the policy since 06/2015, there should have been maintenance performed on the unit since the house was purchased.The cusotmer has already requested to cancel the policy

Select Home Warranty has been in contact with the customer and have refunded them in full as of 06/01/

Complaint: ***
I am rejecting this response because: As earlier indicated, the company took an unacceptable months to resolve this situation I also had other claim that was problematicPrior to filing a complaint with Revdex.com, I spoke with Mr*** several times who was unable to resolve these issues due to the actions of the claims departmentAs a result of their on-going negligence, I incurred additional costs due to loss of food, time off from work, etc Essentially to date, I have been in limbo without use of my kitchen refrigerator, and still must deal with the inconvenience of having to hire my own contractor to fix it The company offered $toward the replacement of a $2,refrigerator Since the only alternative was to continue working with them by having another contractor deployed, I accepted the capped monetary amount I have yet to receive this check I strongly recommend that consumers beware of SHW's business practices, particularly the claims department
Regards,
*** ***

Please refer to section of your contract:Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel within the thirty (30) day period, the You
shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home service contract Your cancellation request has been submittedAs soon as the refund check is processed it will be mailed out to you

We did speak with the customer and upped the reimbursement for the claim