Select Home Warranty

We spoke with the customer and the tech and assisted with the claim

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I wanted to let you know that as far as I am concerned, I have resolved my complaint with Select Home Warranty. I have cancelled my policy with them and they are sending me a prorated refund. At this point I just want my relationship with this company to be over. My main goal was
to have this documented to prevent others from falling for this scam. This company told me that they were not covering the entire cost of the repair due to lack of maintenance and maintenance records. Essentially calling me stupid for not asking for these records on the furnace when I purchased the house. The problem with the furnace is a control board that needs to be replaced. No level of maintenance would prevent this from failing. Its just something that happens. They make the process of submitting a claim so difficult and and time consuming in order to prevent paying out what they promise to pay. I have opted to pay for the repairs myself and get a refund from Select. I have already purchased a new home warranty with a company that I know is trustworthy thank you for your time

Select Home Warranty will issue a refund to the customer per the Terms of Agreement

We are working with the customer to assist on this claimWe are waiting for the customer to call us back with the new diagnosis so that we may further assist in this claim

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if the refund amount should be $after the complaint was file they kept taken payments of $for more month. Please make sure they refund $Thank you in advance
Regards, The
*** ***

The customer received a pro-rated refund on 10/14/directly back to their credit card

We ahev tried to reach out to the customer numerous times with no responseThe customer may call Mr *** at ###-###-#### Mon - Fri 9-est for help with this issue

We did speak with the customer and assisted with the claim

I am rejecting this response because: they accept to have the thermostat replaced and give me the ok to have the contractor proforme the job, why they did not say that it won't cover any AC work related? Plus I did call more than once to asked if the policy will cover the replace and they say YES not fair they come back after months saying that won't covered

The customer has been informed on numerous occasions that their water heater claim was deniedRegardless of how the damages happened the customer still had a leaking water heater and that is not covered under the customers contractThe customer did insert section which states in that
paragraph that leaks are NOT coveredNo additional funds due at this time

We did speak to the customer and informed them that they are covered for the parts and the install they have to pay for themselvesThis is in line with the policy termsPlease see section of the terms."This policy covers mechanical breakdowns, it does not cover shelves, door handles, doors,
hinges, knobs and buttons, door seals, displays, latches, timers, leveling equipment, clogged drains or lines, cosmetic issues, gaskets, leak searches, lights, noise, refrigerants, valves, dispensers, installation, electrical failures."

The customer was advised that we do not cover cracked heat exchangers, it is listed in the Terms of Agreement., we do apologize if there was any misunderstanding.See Below:6.3.3. Heating System (Primary Only)This Agreement covers all module, components and parts of the heating system
necessary to the functionality of the heating systemThis Agreement covers the primary heating system of the covered home only, provided that the heating system does not exceed a five (5) ton capacity. This Agreement does NOT cover solar heating systems or the components thereofThis Agreement does NOT cover any portable heating units or zone systems or wall units or components thereofThis Agreement does NOT cover fireplaces or heat lamps or the components thereofThis Agreement does NOT cover radiant heating systems built into walls, ceilings or floorsThis Agreement does NOT cover the following list of modules, components and parts relating to the heating system: (i) air cleaners; (ii) humidifiers; ; (iii) clocks and timers; (iv) flues; (v) flue baffles; (vi) damper motors; (vii) wiring; (viii) fire box; (ix) coils; ; (x) heat exchanger; (xi) piping; (xii) geothermal heating/cooling units; (xiii) water piping; (xiv) valves; and (xv) clogged lines. THe customer has been issued a refund of directly back to their credit card per the cancellation terms

We have tried to reach the customer numerous times with no responseFor help with this issue the customer make reach out to our supervisor Mr *** this Wed-Fri 9-est

Select Home Warranty has been in touch with the customer in regards to the invoice that was submitted We have offered to cover the door boot seal(part only), as the part is outside of the scope of what is normally cover we will reimburse the customer for the part int he amount of 64.25.In this case Select Home Warranty would only offer a courtesy, as we would be more than happy to work with the customer, however, we are unable to cover labor costs only the part.The customer is in contact with Select Home Warranty and we have sent a reimbursement agreement, we are waiting for the signed agreement and will expedite the check

Per the diagnosis of the technician the control board shorted outThe customer disputed our technicians diagnosis was requested a second opinionThe customer is more than happy to hire their own technician to obtain a second opinion and submit invoicing with the diagnosis for reviewThe customer is refusing to do soTherefore the maximum allowance on this claim as previously approved will remain at $

There was a day grace period to review the policy for a full refundThere is nothing more we can do at this point

The customer has been informed that their claim has been denied as freon leaks and damage caused by freon leaks is not covered under their contract

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** although the resolution is not optimal, I want to put all this behind me and move on. This business conducts their business in an unethical manner and I hope that this is evident on your website through my complaint

Complaint:***
I am rejecting this response because:Their claim that this was a manufacturers defect or "leak" is incorrect, which I told them. A part failed in the refrigerator It was not a seal or connection "leak".As for the dishwasher repair, I did not argue about the $maximum which they paid I was arguing about them initially rejecting the repair (without notifying me), then telling me to pay for the repair and submitting the receipt for possible reimbursement - which is exactly the same thing they told me to do about the refrigerator.
Regards,
*** ***