Select Home Warranty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID , and find that this resolution is satisfactory to me, provided that the refund is
for the full amount paid for the policy: $If the refund is not for the full amount, I will seek further restitution through other channels

Select Home Warranty did request proof of payment for the maintenance records, we require payment information from the customer, we do reserve the right to request this information.We did reach out to the customer on 1/26/to discuss the matter further, but, they never contacted us back

The customers contract has been cancelled per section The customer purchased their warranty in May and requested to cancel in JulyThe customer was charged for months of serviceAs soon as the customers refund check is issued it will be mailed out

We spoke to the customer and apologized for the bad experienceWe have covered her for $

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I feel that the company ONLY TOOK THIS ACTION BECAUSE OF THIS COMPLAINT I consider the behavior by Select Home Warranty to be well below satisfactory Having to wait days without a working shower was RIDICULOUS Again, nothing was done until I complained to the Revdex.com I will never do business with this organization in the future, and would like a way out of my contract, because I do not believe they are acting in harmony with their agreement
Regards,
*** ***

The customer has already been refunded according to the policy termsPlease see section Cancellation by YouYou may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this AgreementIn the event you cancel
within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contractAfter the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan costA $cancellation fee will be charged and any service costs incurred by Select Home Warranty.The breakdown is as follows. Charged Months @ $per Month = $41.67; Add Cancellation Fee of $= $; Also Less Claims Paid/Owed of $; Subtracted from original payment of $399.99; Totals a Refund of $ No additional funds are due

While I do accept the business's response, I do not agree with it. I am only being reimbursed $(prorate)
because I purchased the warranty in December and it was March when I cancelled. During those few months I submitted a claim and the business never followed through with the claim. It wasn't until I contacted the Revdex.com and notified them that I would be cancelling did they email me an agreement to sign absolving them of all liability. According to their reps, after I signed this agreement then they would finally reimburse me for the claim. If wanted to cancel and be imburse me for the claim, they would "take the balance of the claim and the time and subtract that from the amount I would receive". I decided that it would be best to take the loss and just cut ties this business since we do not agree. This is my statement and why I am accepting this business's offer. To be clear I am essentially pay for three months of warranty and receiving nothing in return

The customers credit card was refunded on 6/for the full amount charged

I have not received a check for $which was the settlement amountIt says it was sent out almost a month ago

Select Home does apologize for the inconvenience that hasbeen caused in regards to the repair for the garbage disposal.On 10/13/2014, we did advise the customer that we could shipthem the unit and they can have a technician install the unit and submit thebill and once we receive the invoice we would
email them to confirm that it isbeing processed.The customers’ claim has been a priority for us, we havegiven authorization to our technician and they will call the customer to go tothe residence and replace the Garbage Disposal.Select Home Warranty is more than happy to cover the repair andto provide better service to our customer in the future

Select Home Warranty has been looking into the customers' complaint, we have one of our Managers trying to get in touch with her, as her complaint has him very concerned wiht how he claim was handled and the customer service experience.We would like the cusotmer to contact our Manager back who has
been assigned to their account

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Can you please confirm the address you are sending the check to and please advise if I still need to call in to cancel? I just spoke with male rep, Mr***, regarding canceling, who was EXTREMELY RUDE to me on the phone and I told him I would be handling this through the Revdex.comWill you please confirm if my services are cancelled and the address this is being sent to?
Regards,
*** ***

The customer placed the claim for the plumbing issue on 10/10/- our policy states to allow -hours to assign a technician.The customer called in to cancel the policy on 10/13/2015, we assigned a technician the customer never called to state they were too far nor that they could not get to the customer

Hello if they say they can provide me a warranty servive I'm going to try again if they say that they made me offer to cancel with the contract rules of cancelation because I will lose over dollars So I will try to get them to Horner there contract by providing me service as there contracts state Which they will fix my problems under the contact and they need to provide the person to fix the problem I Justin have to pay to get the problem fixed and get them to reimburse me , that not what a warranty for if they what to follow there contract then they need to do what it says find someone that will Horner their contract to do the work, they shouldn't sell contracts to people if they can't Horner what it says about being a warranty ,they need to send someone to fix my problems, don't you think B it is it legal for them to keep my money and they don't honor there contract they sold which was to send someone to my home and fix the problem that is covered under my warranty, So again I will contact them again to send someone to fix my electric that I have been trying to get done This just one thing I have more things that need look at so, I will contact them , please contact them again I'm going to try again So please contact them that I will contact them again thank you *** ***

The customer was sent a reimbursement for for the service call fee --in order to come to a resolve for the price we will offer the customer, again for the claim we would have to speak with them.A Manager will be in contact with the customer to further discuss the matter, as we did origianlly

We have sent a tech for the claim

We did speak with the customer and explain as part of the policy terms , leaking waters heaters are not coveredWe are dispatching for the other claim

The customer has been emailed a copy of the policy as soon as they signed up with us and had ample time to reviewIn addition, all our warranty terms and conditions are stated directly on our website for customers to review at all timesWe have disclosed all of our terms and conditions at all times to all customersCustomers have the ability to even review these terms before signing up with us as its stated in plain view via our website

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me, assuming I actually do receive paymentOnce I receive the check I will consider the matter closed
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will expect waiver of cancellation fee to be reflected in my refund per conversation with your representative
Regards,
*** ***