Select Home Warranty

Please refer to sectionof the warranty contract: TermThe term of Your service contract, as set forth in this Agreement, shall begin thirty (30) days following Select's receipt of all outstanding payments and premiums due to Select are received by Select ("Effective Date") please add an additional days for credit/debit card paymentsIn the event Select does not receive all outstanding payments and/or premiums outstanding, for any reason, Your service contract coverage term will not beginYour service contract coverage will begin on the Effective Date and remain in effect for one (1) calendar year following the Billing Date ("Termination Date")Coverage waiting period may be expedited with proof of prior coverage's expiration date provided there was no lapse in coverage. It clearly stated that there is a + day waiting period on all credit/debit card transactions. When the customer submitted their claim they were specifically asked when did the issue begin and they stated 9/24/Since that falls under the waiting period timeframe the customers customer was deniedNo additional funds due at this time

The customer will be refunded in full via check that will be mailed on Thursday, August

The customer has already been informed that their A/C claim has been denied as they completed the repairs on their unit without our approvalNo approval was authorized for this customer to complete any repairs on this unitThey just submitted invoice for reimbursement without authorization approval/reviewThey did not follow the procedure for this claimTheir claim has been denied no additional funds due at this time

Mr*** will be contacting this customer shortly

We have already approved the customer for the policy max for this type of repairPlease see section of the policy agreement "For appliances, plumbing and electrical (non-heating or cooling) in the first three months a $repair/replacement allowance will be paid to the
customer." The customers policy falls within this cap

Select Home Warranty was contacted by the customer on05/18/for a HVAC not cooling issue, we did assign a few technicians to thecustomer in the area, and most of them stated that they either did not workwith warranty companies anymore or they did not have availability. We advised the
customer that they can securea local technician to expedite the process and we would be more than happy towork with the customer and walk them through the process, the customer refused. During this time the customer stated that they would becontacting their lawyer and also stating that we are a fraudulent company,again we offered the same alternative that we offer all of our customers, whichis to secure your own in the meantime, the customer stated that they will wait.We were able to secure a technician with availability, hewent out to the customers; home and diagnosed the unit as follows: system needsa capacitor, we gave authorization to have it replaced on 06/10/2015.The customer contacted Select Home Warranty to state thatthe unit seized up, we sent the technician back out and they stated that theunit is about years old. On 6/11/2015we contacted the customer to ask for maintenance records and pictures for theunit, the customer stated they did not have any records, we did explain whenthere are any major repairs or replacements, we do require maintenance recordsper the Terms of Agreement. See Below:This Agreement doesnot cover any systems or appliances that have had previous repair or thatrequire repair or replacement as a result of improper installation, previousrepair, damage caused by any construction activity, improper wiring, inadequateor lack of capacity, power failures, power surges, overloads, missing parts,failure to properly maintain, failure to properly clean, neglect, misuse,corrosion, rust, sediment and any modification to the system or applianceYouare responsible for providing maintenance and cleaning by a licensed technicianon covered items to ensure continued coverage on such itemsSelect reservesthe right to request prior years (3) maintenance records and/or pictures,without proper maintenance records and pictures the maximum payout on anysystem/appliance is up to $For example: heating and a/c systems requireperiodic cleaning and/or replacement of filters and cleaning of evaporator andcondenser coilsWater heaters require periodic flushingThis policy coversmechanical breakdowns, it does not cover shelves, door handles, doors, hinges,knobs and buttons, door seals, displays, latches, timers, leveling equipment,clogged drains or lines, cosmetic issues, gaskets, leak searches, lights,noise, refrigerants, valves, dispensers, installation, electrical failuresThe terms listed that states we reserve the right to ask formaintenance is in the warranty that was sent to the customer, which we ask toreview sign, initial and return if you agree with the Terms of Agreement, thecustomer complied. The customer wasoffered an amount of as a courtesy reimbursement for not having sufficientrecords

Customer purchased a warranty with our company on 4/5/The customer requested to file a claim for their A/C on 5/9/when their warranty was not yet activeThere is a day waiting period to file a claimThe customers claim was denied as they proceeded to file a claim within said waiting
periodUnfortunately they customer will not be eligible for a reimbursement on their claim however, we will need a copy of the receipt as proof that repairs were completed otherwise the customer is subject to future denials on all A/C claims. Please refer to Section of the contract: TermThe term of Your service contract, as set forth in this Agreement, shall begin thirty (30) days following Select's receipt of all outstanding payments and premiums due to Select are received by Select ("Effective Date") please add an additional days for credit/debit card paymentsIn the event Select does not receive all outstanding payments and/or premiums outstanding, for any reason, Your service contract coverage term will not beginYour service contract coverage will begin on the Effective Date and remain in effect for one (1) calendar year following the Billing Date ("Termination Date")Coverage waiting period may be expedited with proof of prior coverage's expiration date provided there was no lapse in coverage

The customer was refunded the amount of on 11/12/and on 11/15/2015, if the customer does not see the refund on their credit card, they should call their financial institution, or they could have called us directly and we would have provided the refund information

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will accept the full refund from the companyPlease let me know when the refund has been made
Regards,
*** ***

The customer has already been informed that they were approved for the maximum allowance on their claim which is $If the customer can supply us with three years maintenance records we can review their claim for an additional allowance

We have reviewed this claim and will cover the full amountWe will send a reimbursement agreement shortly

On 8/28/customer did place a claim for his stove to berepaired, we secured *** *** ***The diagnostic on the stove wasthat the stove needed a control board and the issue that caused the failure wasa power outageSelect Home Warranty advised customer that we are unable tomove
forward with the repairs, due to the cause being a power outageSeeBelow:6.3.4. ElectricalThis Agreement covers thefollowing electrical system components: (i) wiring; (ii) service panels; (iii)sub-panels (iv) switches; (iv) breakers; (v) outlets; (vi) junction boxes;(vii) ground fault interrupters;This Agreement does NOT cover damage to the electrical systemcaused by flood, fire, water, rust, corrosion and lightningThis Agreementdoes NOT cover the following list of modules, components and parts relating tothe electrical system: (i) fixtures; (ii) alarm equipment; (iii) doorbells;(iv) intercom equipment; (v) inadequate wiring capacity; (vi) damage caused bydouble or triple tapping; (vii) inadequate wiring capacity; (viii) attic fans;(ix) damage caused by a power surge; (x) damage caused by a powerfailure(xi)wire tracing; We did advise customer that we would be more than happy to assistin any future repairs that result from mechanical failure

We did speak with the customer and the customer wished to cancel the policy we will be sending a check please allow 7-days to arrive

Customer needs to accept the response from the Revdex.com complaint to close out so that I can add the $back into their refund to process the check

We spoke with the customer and explained why her ac problem falls outside of coverageWe have waived the cancellation fee for the customerThey will let us know

On 9/2/2014, we received an email that the water heater is leaking, and that aclaim needed to be submittedOn 9/3/14, we explained as per the Terms &Conditions that we would not be able to send a technician as we do not coverleaking water heaters. Select Home Warranty did
explain this to Mr*** at the time and advised if he had anyadditional issues we would be more than happy to assist him. See Below:6.2.7. Water HeaterThis Agreement coversall modules, components and parts of the water heater necessary to thefunctionality of the water heater.This Agreement does NOT cover solar or tankless water heatingsystems or the components thereofThis Agreement does NOT cover the followinglist of modules, components and parts relating to the water heating system:(i)flues; (ii) drain piping; (iii) pressure reducing valve; (iv) leaks(v)pumps

Can you please provide us with the property address or claim/policy number? The address and email address provided in the complaint does not match any customers in our systemPlease send over that information at your earliest so that I may review your account and advise accordingly

The customer had initially filed their claim with our office on 2/25/The customer contacted our office and spoke with a representative on 2/26/and requested to have their warranty cancelledThe customers contract was cancelled as they requestedAs soon as their refund check is issued it
will be mailed outNo additional funds due at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, I have not yet received the check. As I mentioned I had never signed the contract. When I filed the claim they asked me to sign the contracts because without the signed contract they could not provide service. I had purchased contracts on both of my houses. After I signed the contract they then refused to reimburse me for the work done, which had been approved by them. I signed both contracts and faxed to them. I asked them to cancel both contracts the next day. The contract states that I have the right to cancel within days f signing and receive a full refund at a non-discounted rate. I paid for both contractsOf course they now have offered to give me back on the one contract, which I believe I paid about for and will not refund me the full rate on the other contract. They indicated that since I paid for the contracts it didn't matter that it wasn't signed. Not sure if they can legally do this but I am exhausted from fighting with this company. Is this legal??

I have contacted the company and they
agreed to send me a check to cover my repair and continue my warranty as they initiated the cancellation for no reasonI didn't cancel but was informed the policy was cancelledI'll see if they keep their promise this time and will let you know.Thanks for taking my complaint