Select Home Warranty

A refund check number [redacted] was already mailed to the customer on 3/10. Please allow 5-7 business day to receive it.

The customers refund check was originally mailed out in June. When the customer contracted our office they informed us that they did not receive it. A new check was issued and mailed out on 7/19/17 check #[redacted]. The customer should be receiving their refund within the next couple of business days.

Complaint: [redacted]
I am rejecting this response because:
I don't agree with it. I do not wish to continue this conversation. I am of the belief that Select Home Warranty is not going to move to do anything more to try to make this situation right; I simply can't say I agree with their response because that would be dishonest. Select has not addressed the majority of my concerns and won't do so.
Regards,
[redacted]

Select Home Warranty has not heard from the customer since May 27 2015 when we initially sent the reimbursement for the Hot Water Heater, where they stated that they were not going to sign the agreement.The customer placed their first claim on 01/06/2015 for leaking shower handle we stated to the...

customer that they do not have optional coverage for plumbing fixtures.  We then received an invoice for a garage door repair, but, there was no claim placed for it, we were unable to cover a claim that repairs were already done.On 03/29/2015 we sent the customer an email stating that their policy had  expired and informed them that we are no longer covering that area.The customer stated we gave them two free months and we did but we are no longer working in that are due to lack of technicians.The customer stated that they have an issue with a hot water heater we advised to send in the invoice we would see if there is anything that we can do, we offered the customer a 100.00 reimbursement.We were told that the customer wanted their lawyer to review the Terms of Agreement, we sent the form and have not heard from the customer since then.The customer did not return the reimbursement form and their policy has expired and the two free months have expires as well.

Customer purchased policy on 04/17/2014, the policy iseffective 30 days after the initial purchase date.Select Home Warranty set the customer up with paymentinstallments, it was agreed that the amount of 550.00 would be paid in fourpayments of 137.50, starting 4/17/2014.We charged the customer on...

04/17/2014, 05/17/2014, and06/17/2014, when we tried to charge the last installment on 7/17/2014 thecredit card came up declined, we emailed the customer to inform of the matter.The customer called in on 7/31/201 and update the creditcard information, we tried to charge the card again for the last installmentand it came back declined.  The customerwas sent a courtesy email, to discuss the matter with the credit card.On 10/29/2014 the customer emailed a request for a claim onthe Garage Door Opener, we sent an email to the customer stating that we neededto speak with her.On 10/30/2014 the customer called in and we explained thatif the policy is not paid by the agreed upon installment plan the policy willlapse.  The customer requested to cancelcontract at that time, the customer was refunded per the contract Terms &Conditions. See Below:13.2. Cancellation by You.You may cancel this Agreement within thirty (30) days from the Order Date ofthis Agreement, as set forth on the schedule page accompanying this Agreement.In the event you cancel within the thirty (30) day period, the You shall be entitledto a full refund if and only if, no service has been provided under thecontract. After the thirtieth day, you may receive a refund pro-rated at thenon-discounted annual plan cost. A $75 cancellation fee will be charged and anyservice costs incurred by Select Home Warranty. The customer was refunded for 7 months and we charged for 5months starting from the date  ofpurchase.The customer was charged 5 months at the non-discounted rateof 42.00/month(210.00) + Cancellation Fee(75.00) – 412.50(amount customer paid)leaving a balance of 127.00 to be refunded to the customer. Select HomeWarranty did inform the customer of this amount and the cancellation policy& procedures, the customer was credited in the amount of 127.00 directly totheir credit card on 11/3/2014.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

yes we have processed a refund check for 299.

I have explained that we have no way of knowing what has been done to the appliance, it has been working fine since we bought the house back in Feb 2013. Home inspection was done and everything was in working condition. What would be the point of getting the warranty - and basic common sense is that you get warranty on the items that are in working condition and how does Select Home Warranty expect people to check if any earlier repairs were done before getting warranty!!!I would appreciate Revdex.com's help in either getting my money back as I don't trust Select any more.

Complaint: [redacted]
I am rejecting this response because:
I followed instructions to call and...

the company was negligent in answering the call and never called me back. Also, a representative stated to me that it was not reimbursed because Freon isn't covered. I informed him that it wasn't Freon. He 1st said that's how the invoice was written and once I corrected him he then said well you didn't wait for our callback....which never happened.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
It is not accurate.I have provided SHW with more than 3 years of records.Apparently their software only allowed them to view the first page of the PDF attachment that I sent them...the attachment showing multiple years of service.I have now sent them four separate invoices to document the service records for my HVAC unit in my home.
Regards,
[redacted]

I am writing to tell you that select home Warrenty is not complying with the agreement that was made back in March. After they refunded the $200.00 in question they have blocked my credit card company from...

refunding the original $200.00 that my credit card company was going to get for me. Please help me with this situation thank you

The customer has been approved the $125 towards the replacement of their dryer. However, in order to proceed the customer needs to provide us with an invoice as soon as the replacement is completed so that we can reimburse them. We cannot issue reimbursement checks without proof of replacement which...

is standard warranty procedures. If the customer has already had the replacement done please forward over the invoice right away so that we may proceed with sending the customer the necessary reimbursement documents. Without that we cannot proceed with the claim. With respects to cancellation request this customer is not eligible for a full refund as full refunds are given within 30 days of purchasing your warranty. Since the customers warranty renewed in July and we are in September they are not eligible for a full refund. If they wish to proceed with cancelling their contract we can do so per section 13.2 of their warranty. Please confirm how you wish to proceed so that we may process your request accordingly.

Select Home Warranty has refunded the customer as of 12/31/2014 for the second year of policy SHW[redacted], please allow 3 -5 business days for that refund to reflect with their credit card company.The amount of 44.00 was refunded on Policy SHW[redacted] for the remainder of the policy, the customer was refunded on 12/09/2014

Complaint: [redacted]
I am rejecting this response because: I did not receive a full refund. 
Regards,
[redacted]

We did reach out to the customer . The technician has taken care of the claim.

Select Home Warranty has mailed both checks to the customer, please allow 3 -5 business days to receive

We spoke with the customer and helped resolver her issue.

We did speak to the customer. He has been approved for $250 towards his claim. A check should arrive in 7-10 days.

We already spoke to the policy holder and agreed to cover the issue

As the policy states we require both pictures and maintenance records by a licensed technician. Please sees section 9.1.2 "You
are responsible for providing maintenance and cleaning by a licensed
technician on covered items to ensure continued coverage on such items.
Select reserves the right to request prior years (3) maintenance records
and/or pictures, without proper maintenance records and pictures the
maximum payout on any system/appliance is up to $150.00. We have already approved the policy max for this claim.