Select Home Warranty

Complaint: [redacted]
I am rejecting this response because:
The company did contact me to indicate they had not canceled...

my policy.  The person who called indicated he was with billing only and could not address the complaint about the claim.No one has contacted me with regard to the claim.
Regards,

We spoke to the customer. He is not eligible for $500. His issue has a $150 cap, we have already went over the cap and approved $250. That is the most we can do.

The diagnosis was received on 9/13/17 and the customer was informed on 9/15/17 that slab leaks are not covered under their contract. The customer was informed since August (a few days after they had filed their claim in August) that they can secure their own technician to provide a diagnosis which is what they did. The diagnosis was received from their technician on 9/13/17. The customers claim has been denied and their refund check is currently being processed No additional funds due at this time.

We did speak with the customer and have informed her that her reimbursement check was already sent out.

Complaint: [redacted]
I am rejecting this response because:
I did get phone call to repeat their refund on my purchased 5-year service for $1500. It is only two and a half year. I will get refund...

for $25. The manager have offered another $75 for feeling shamed on this. I hope Revdex.com to diminish this kind of business' existence. I do require this whole case published for avoiding others to be cheated. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting...

this response because:
The company sent a refund for only $125 out of the $700 that I paid. They claimed that this was a pro-rated refund for using 11 months out of the 24 months of the contract. Leaving aside the issue of questionable math of that proposition, I argue that I am entitled to a full refund of $700. Select Home Warranty did not live up to the contract. I had a covered plumbing problem and Select Home Warranty refused to send a repairman to fix the problem. Theyin effect provided no coverage in return for my original $700 payment.
Regards,
[redacted]

The customer was not approved for any additional funds. The customers contract has been cancelled accordingly. No additional funds due at this time.

The customer has already been refunded for their October charge on 11/6/17. Attached is a copy of the receipt showing that the refund has indeed been issued. No additional funds due at this time.

At this time the maximum approved allowance is $150 towards the customers claim. No additional funds due at this time.

We have no issues paying the customer the $100 reimbursement however, we require proof that payment was indeed made to the technician. Please forward over a paid receipt for that particular claim (regardless of the full payment made to them) so that we can process that reimbursement. We cannot issue a check to the customer for $100 without proof that they paid that to the technician already.

The customer was informed that maintenance records are required in order to continue with the claim. Please refer to section 9.1.2 where Select can request copies of 3 years maintenance records. Once the maintenance records are received we can review and proceed with the claim accordingly.

The Customer has been in contact with Select Home Warranty and has agreed to an amount of 250.00 and we have mailed a check to the customer as of 09/08/2015

Per the customers contract they are responsible to pay the technician the $60 service fee that is owed to them. Those fees are owed to the technician as they were hired to obtain diagnosis. The customers plumbing claim was denied after the diagnosis was received due to proper installation/repair for...

previous work done prior to the purchase of the warranty. We will proceed to cancel the customers contract as requested. Their contract will be cancelled per section 13.2 of their warranty.

As a courtesy we will  go ahead and waive the $75 cancellation fee for you.

The customer was refunded a full months payment on 09/07/2015, as per the Terms of Agreement of cancellation by the customer.

With respects to the customers refrigerator claim a clogged line is not covered.  A/C Claim: When the customer had this claim called in this is what they provided to the representative: During a semi-annual A/C checkup, was told by the technician that our supply plenum has come detached...

from the unit, our blower fan is clogged with dust, evaporator coil requires cleaning. Also told that master bedroom requires second vent, and was also told that the units are incorrect size for the house (ton size).Based on the information provided to us by the customer all their concerns are maintenance related issues which is not covered under their agreement. The customers claim was denied. No additional funds due at this time.

Select Home Warranty completely understands the customers position, we know there are different types of issues when it comes to clogs in drains or cleanouts.  The plumber we sent out stated that he thinks it may be roots, he said that there were roots clogging the line. He stated that the clog was hard to get through, we have already authorized 130.00 and the customer is aware there is a 150.00 cap.We Did ask for time to review the claim and see how we could resolve the issue but the customer had already filled the complaint.  We have a 150.00 cap that 130.00 of that has been paid to the technician, the outcome was excessive sludge, hair and grease buildup.  Even if this matter was covered the customer has reached the cap limit and has only 20.00 left towards this plumbing claim.The customer is still more than welcome to discuss this with any of our customer service representatives or a Manager as this matter would be resolved a lot quicker, the customer can ,contact us to discuss any options that we are able to offer per the Terms & Conditions of their policy

Complaint: [redacted]
I am rejecting this response because:
there are no two complaints only one and very simple.my stove like all stoves has four burners one of them was not working I claimed the contractor came and besides not fixing the broken one broke two other burners too then he said now I think the electric board is bad and need to be replaced. I don't know where is the second complain that they talking about policy caps or whatever ,I paid them money to fix the problem not to make it worse and leave it for me. and about canceling the policy of course I did on10/15/17 because after all these happened to me I didn't want to give them  money to break something else in my house in case I wanted to claim in the future but I didn't ask any refund if they did I don't know about it. and also I want to mention that I just cancel they policy but the I claimed about the problem when the policy was in full effect .
Regards,
[redacted]

Select Home Warranty has not had any issues with their phone system, our number as well as thousands of customers will say is available is [redacted].The customer has optional freon cover which is very limited.SEE Below:10. Select’s Liability.10.1 Dimensions, Brand and Color, Limits. Select will...

not be responsible for matching a system or appliance’s color, brand, or dimensions and only is responsible for repairing and/or replacing systems or appliances of similar capacity and efficiency. The following guidelines will be implemented to provide a repair/replacement allowance. For heating or cooling equipment(hvac), in the first three months of coverage a $500 repair/replacement allowance will be paid to the customer. This repair/replacement allowance will increase to $2000 after the first three months of coverage. For appliances, plumbing and electrical (non-heating or cooling) in the first three months a $150 repair/replacement allowance will be paid to the customer. This repair/replacement allowance will increase to $500 after the first three months of coverage. For additional coverage options in the first three months a $150 repair/replacement allowance will be paid to the customer. This repair/replacement allowance will increase to $400 after the first three months of coverage. In the event a part is not available, Select's responsibility is to reimburse for the value of the part up to the policy limits.If Freon coverage is selected as an option the limit is $150 for the first 3 months of coverage and $250 for the remainder of the contract.

The customer was given a pro rated refund according to the policy terms. Here is the breakdown.  Used 10 Months @ $42.5 per Month = $424.98; Add Cancellation Fee of $75 = $499.98 ; Subtracted from original payment of $509.97; Totals a Refund of $10. Here is the cancellation policy 13.2. Cancellation by You. You may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this Agreement. In the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will be charged and any service costs incurred by Select Home Warranty.