Select Home Warranty

Select Home Warranty has been in contact with the customer and they have requested to cancel their policies as of 2/16/2015, we are currently processing that request.

We spoke to the customer and processed a full refund back to the credit card. The customer was satisfied with this result

Complaint: 12318626
I am rejecting this response because:
I had filed the complaint on 8/9/17 and the...

case number is [redacted].  I had communicated with you by responding to the Revdex.com e-mail complaint. The day after I submitted the complaint I was assigned a technician which came out the same day I was contacted. The technician looked at the dryer for approximately five minutes, collected the service fee, and then stated that a part needed to ordered for the dryer and permission was needed from Select Home Warranty company.  The technician said that I would be contacted in a few days, which was not. I spent a lot of money on that home warranty which is coming up on expiration and that was the first time it was being used. I also lost my money to the technician. [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Mr. G[redacted] called me for the first time yesterday. I have left Mr. G[redacted] a couple of...

messages responding to his calls. He has called during my work day and I have responded as soon as I have been able to. The messages that he has left me, say that he is in the office till 7:00 p.m. I called multiple times today, only get a voicemail that states that I can not leave a message because his mailbox is full. I will continue to try and call him again tomorrow. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: After sitting 10 days on the issue, they are telling me that they cannot fix the issue because repair cost is high and I have to get the issue fixed on my own and once I get the issue fixed then they can reimburse me only 125/- remaining I have to bear. I have bough home warranty 7 months back and they charged all the amount in advance, in addition to that they charged me $120/- for technician visit for two complaints. We buy home warranty in case if there is issue they can fix it on priority and we don't have to look for local technicians. If I have to get it repaired on my own then why should I buy home warranty, for what they are charging monthly amount + visit charges from customer. This is malpractice and cheating with customer. I reserve my right to follow legal course against the Select Home Warranty because it really caused me stress.   
Regards,
[redacted]

We have already replaced the customers thermostat according to the policy terms. We are not responsible  for matching specific  features.

Select Hoem Warranty has not heard from the customer since we replied to their lawyer letter in 07/2015, our last correspondence was that we are approving the customer for the maximum amount allowed for their claim of 250.00. The customer or their lawyer has not replied to the last letter we...

sent replying to their letter, we are still offering 250.00.

Select Home Warranty has issued a refund in the form of a check on 09/02/2015 tot he customer.

I finally received the check today, however, they said they mailed it on the 14Sep the post mark from their location was dated 16Sep.  So again, this company are full of lies.

Complaint: [redacted]
I am rejecting this response because: company is Doble charging their clients, it's a shame that for a $175.00 repairs they denial a claim and they can't even reimbursed what they stated in their contract. I...

paid 439.00 dollars and they are refunding 19.00 plus the 50 cancellation fee. Until this day I didn't receive either, policy was cancelled 3/30 how long can a check or refund to a cc can take?. When they charge my credit card they process the payment the same day. Shame on you, this company it's a scam.
Regards,
[redacted]

Select Home Warranty did send a technician out to the customers’home and they did assess that the unit has a Freon Leak and also needed a newcondenser coil.We did advise the customer that in cases of major repairs orreplacements, we do reserve the right to request pictures and...

maintenancerecords.  The customer only sent inpictures of the unit, we request maintenance records to make sure the unit hasbeen taken care as per manufacturers standards.See Below:9.1.2. This Agreement doesnot cover any systems or appliances that have had previous repair or thatrequire repair or replacement as a result of improper installation, previousrepair, damage caused by any construction activity, improper wiring, inadequateor lack of capacity, power failures, power surges, overloads, missing parts,failure to properly maintain, failure to properly clean, neglect, misuse,corrosion, rust, sediment and any modification to the system or appliance. Youare responsible for providing maintenance and cleaning by a licensed technicianon covered items to ensure continued coverage on such items. Select reservesthe right to request prior years (3) maintenance records and/or pictures,without proper maintenance records and pictures the maximum payout on anysystem/appliance is up to $150.00. For example: heating and a/c systems requireperiodic cleaning and/or replacement of filters and cleaning of evaporator andcondenser coils. The customer was unable to provide maintenance for the unit,we did advise that we are unable to move forward with the claim.  The customer has read and signed the Terms ofAgreement, which clearly state that our warranty does not provide Freon relatedcoverage. See Below:6.3.6. Air Conditioning (Central). ThisAgreement covers the primary floor air conditioning unit of the covered homeonly, provided that the air conditioning unit does not exceed a five (5) toncapacity. This Agreement covers the following air conditioning components: (i)motors; (ii) compressors; (iii) condensers; and (iv) thermostats.This Agreement does NOT cover window, wall or zonesystems or portable air conditioning units. This Agreement does NOT cover(i) air filters; (ii) Freon; (iii) Freon recapture; (iv) geothermal systems;(v) gas or propane air condition systems; (vi) air filtration systems; (vii)humidifiers; (viii) registers; (ix) grills; (x) stands; (xi) jacks; (xii)condenser casings; (xiii) pads; (xiv) vents; (xv) flues; (xvi) clogged lines;(xvii) condensation leaks; (xviii) mismatched systems; (xix) damaged ducts;(xx) improper wiring; and (xxi) improper piping;(xxii)freon leaks;(xxiii)damagecaused by freon leak.Select Home Warranty understands that the customer isstating that issue is normal wear and tear, but, we specifically do not coverFreon or Freon Related repairs, in this case damage caused by a Freon Leak. Wealso express to customers that preventative maintenance is very important as ithelps prolong the life of the unit and helps determine if there is a problem withthe evaporator coil, condenser, compressor, and Freon.We would be more than happy to assist the customer once wereceive proper maintenance records in any way we can, but, ask to keep in mindthat Freon Leaks and Freon related damage is not covered under the warranty.

Complaint: [redacted]
I am rejecting this response because:  I had a premium policy that was full coverage for repair or replacement for everything in the house except the washer and dryer.  They did neither repair nor replace the air conditioner but instead offered me $150 and then uped it to $200 to get me to stop calling.  They are a warranty company as such they repair or replace the insured items.   This is not my first warranty and other companies have replaced or repaired items that have stopped working in previous homes I have owned.  This company is not reliable nor honest.  Their sales person assured me that my policy covered everything in the house and it would be replaced or repaired.  We talked a long time regarding just what was covered.  After extensive conversation I agreed in good faith to purchase this warranty.  But once I had a claim, they no longer seemed to want to repair or replace anything. 
Regards,
[redacted]

The customer spoke with [redacted] and their approval was increased to $200 on their claim. The customer was informed to provide us with an invoice so that we may submit the necessary reimbursement forms. This is the maximum allowance that the customer will be receiving in this claim.

The customer initially placed a claim for their washer on 6/24/2015, we took care of that issue and the cusotmer used their 90 day cap at that time, claim resolved.The cusotmer now has an issue with the dryer and we have dispatched an appliance repair company.If the customer cancels their policy...

they will not be due a full refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We did speak with the customer and helped them with a reimbursement for the claim.

This matter has been cleared up , as the check was going to the new home owner until the customer called in to give their new address.Theck check will be mailed on Thursday, February 4.

I am rejecting this response because:the co was only willing to send me $170.00 but I ended up paying ge...

tech 471 and 2nd refrigerator I had to buy was $583.87 because I had to wait for part for 1 week and food spoilage for $200.00 because I am cancer patient I have to have fresh juice daily and frozen went completely bad . They say will not cover me than $170.00 . I feel very cheated and stressed .
Regards,

The customer has a broken valve . The policy does not cover valves.  Please see section 9.1.2 "This policy covers mechanical breakdowns, it does not cover shelves, door handles, doors, hinges, knobs and buttons, door seals, displays, latches, timers, leveling equipment, clogged drains or lines,...

cosmetic issues, gaskets, leak searches, lights, noise, refrigerants, valves, dispensers, installation, electrical failures."We did speak to the customer and the customer  not care what the policy agreement says.  The customer is not due any money for this claim.

Complaint: [redacted]
I am rejecting this response because:  Once again, I have not received the refund as promised.  At first I heard 2-7 days to credit my account.  Select's response to you was 7-10 days for a check by mail.  Now today SHW has again "promised" the refund to my card in 1-3 days.  I will not report this as a satisfactory resolution unless and until I receive a FULL refund of my contract purchase price with said refund showing clearly in my bank account. 
Regards,
[redacted]