Select Home Warranty

We did speak with the customer and went thru the policy. We gave them a few options and are waiting to hear back.

Labor and installation is not covered under the customers contract with respects to all repairs being made. No additional funds due for the A/C claim.

Complaint: [redacted]
I am rejecting this response because:Select Home Warranty was not up front in this process....

They were dishonest and did not satisfy their end of our contract. I cancelled my policy because I don't want to do business with a company I can't trust or who has as poor of a level of customer service as they do. In a country where we have as many options as we do for doing business, there is no reason to continue to do business with a company that does not pay its contractors and is dishonest with its customers. Having spoken several times with the technician who they sent to service my a/c, I now understand that select home warranty is a grand money making scheme - taking peoples' money with no intention of finding a viable solution when the things they supposedly cover need coverage. Their "max coverage allowance" involved giving me $250 less than I paid them in the first place for my home warranty. I should have just kept my money to begin with. Select Home Warranty still owes me over $2500.
Regards,
[redacted]

The customers check was already mailed out on 7/18/17 check #[redacted]. This check was mailed out to the property address.

Complaint: [redacted]
I am rejecting this response because: This company does not take good care of customers. They charge you money but only do a little job.
Regards,
[redacted]

The customers claim was denied based on the policy agreement. We did reach out to the customer  .

Per the diagnosis received the customers claim has been denied. Please refer to section 9.1.2 valves are not covered under their agreement which is what needs replacing. No additional funds due at this time.

We did speak to the customer to help with the issue.

Complaint: [redacted]
I am rejecting this response because:Email was never received, phone call has yet to be received from supervisor.
Regards,
[redacted]

We will proceed with the customers cancellation request. As soon as their refund check is issued it will be mailed out to them.

In order to be reimbursed for the approved claim you will need to submit the invoice and paid receipt so that the reimbursement form can be sent to you. Please email that information to [email protected]. Once sent over please respond so that I may follow up with claims and expedite the...

reimbursement form to you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]I accept the response, even though, the business mailed out the reimbursement check 44 days late. If  I had not contacted the Revdex.com, I would still be getting the run around. The person who is responding to this complaint is unaware of the verbal communication that was made on the phone to me and the technician. I have a witness to the conversation. Maybe the business needs to  properly train their employees on how to take claims and not lie to customers. I don't recommend anyone to do business with Select Home Warranty.

Complaint: [redacted]
I am rejecting this response because: that is not the invoice, that is the estimate only. Because per their instruction before doing any work we have to submit to them first for approval otherwise there will be a delay on the reimbursement.  What we told them after that estimate was submitted is that my hsuband crawled to the small attic which none of the 3 contractors we hired did, and he found the real issue where the was a nail that came off sticking out, and that is where the water is leaking from. So in other words, the diagnosis of that contractor was wrong, it is not due to the shingles. But the customer service said that since the diagnosis has already been provided, they cannot change it anymore. So we asked them to provide their own contractor so we can show to them that the real issue is not the shingles. But they kept on saying we have to fix the shingles first before they can do anything further. Which I refused, why would we need to fix the shingles that is not the cause of the issue and why do they need to make that a condition if they dont cover the shingles anyway. There is nothing in their policy that is has to be conditional. They just dont want to provide the service that they said their compnay provide, this is false advertisment! They always have an alibi and they are giving you false information, that document we sent is not an invoice, it is only a estimate. 
Regards,
[redacted]

Select Home Warranty is aware that the customer would not know the status of repairs that may have done previously on the unit, that is why a licensed technician is sent to the home to evaluate the issue.The technician examined the unit and determined that the repairs that were done before contributed to the current failure, therefore, we are unable to move forward with the claim

I am rejecting this response because:
That is not what occurred they didn't tell me that at all. I have all of their responses in emails. They told me that I would have to pay for the repairs and that the parts were no longer available. They didn't agree to any repairs until I contacted your office and I have received no refund even pro-rated. All of a sudden after your office contacted them they called and stated that the part was in and they would cover the cost of everything. I kept all of the email responses. If you need them I will forward them.

We did speak with the customer. They have requested to cancel. We have waived the cancellation fees.

Complaint: [redacted]
I am rejecting this response because:
My reply didn't allow me to type anything. I wanted to let you know in reply to the company's reply about the complaint they didn't tell you everything. They told me to get my own tech to repair the washer but I explained to them several times I have names and time's I spoke to them I have called 18 different places but no one will diagnose the washer and call Select home warranty company to ok any repairs everyone tells me they will fix it and I have to pay them and I can try to get reimbursed for the repairs but even the home warranty company told me they don't pay 100% for repairs they only pay a percentage of what the repair company wants and it is what the company thinks is "reasonable".  They are not mentioning I was told to get my family to come take my clothes to the laundry mat but I don't have any family in TN They all live in WI and I hurt my back which I had surgery on years ago lifting a clothes basket trying to get stuff to the laundry mat and back and had to see a dr. which cost me out of pocket money as well as they are charging my insurance. They told me on the phone it could take a month or long to get someone out here to diagnose it "or longer but" they said they "hope not longer". My clothes will get moldy with the triple digit heat we have been dealing with if they sit in the laundry basket. The company said I can pay for repairs but I will have to cover whatever they don't but that is the reason I paid for the home warranty to have this stuff covered. Also if a person comes to diagnose the washer they said they need to be paid for that on the spot they won't call any company to get "authorization". I wanted you to get the whole story they are only telling you part of it the part they want you to hear. Thanks any questions just ask me.
Regards,
[redacted]

We did speak with the customer and we have waived the cancellation fee for this refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] (I'll be in contact with our contacts in Hawaii as to whether the check has been sent and received!)

The customer had 2 claim issue. I was for a refrigerator pan that is not a covered item. The other was for a oven issue and the part and unit is discontinued. As part of the policy agreement if the part is discontinued  we reimburse the customer for the value of the part. We have already...

approved the customer for a $250 reimbursement for this claim.