Select Home Warranty

Select Home Warranty would like to apologize to Mr. Janssen, we are currently processing his request and he will receive his refund within 30 days of his request, October 1.

We have refunded the customer back to the card on file.

Select Home Warranty has issued a full refund to the customer, we would like to apologize for any misunderstanding in this matter.

The customer accepted to be reimbursed $119 and signed the reimbursement form yesterday. A check is scheduled to be issued for this claim already.

Select Home Warranty does not cover sensors, we advised the customer that if the unit has to to be upgraded to meet state standards, again that is not the responsibility of the warranty.The customer would be responsible for any upgrades for state requirements, let alone a safety sensor, we cover...

mechanical components such as the motor not sensors.

Select home warranty knows full well they have a policy with me and has spoken to me over email and phone more than 25 times.  I can provide the policy number as well. 
Complaint: [redacted]
I am rejecting this response because:
Regards,
Sarah [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update...

it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Select Home Warranty was contact by The [redacted] on the customers behalf and have agreed to refund the customer infull.

Complaint: [redacted]
I am rejecting this response because: I was told by a manager, Mr. [redacted] that that they would mail me a check immediately for $600.00 as soon as they received a signed release by email, which I sent on 12/4/15. As expected from the company, I have not received any payment.  Am I surprised? NO
Regards,
[redacted]

The customer was sent check #[redacted] - 818.34 on 09/30/2015 and cashed the check on 10/13/2015.The customer then placed Dispute Case [redacted] for 525.00,The customer has received all refunds due from Select Home Warranty.

Select HOme Warranty will be in contact to further explain why we are unable to provide a full refund for the policy

Complaint: [redacted]
I am rejecting this response because we have not received a...

reimbursement form in the full amount of the garage door opener. We have only received a form for the amount of $150.00. Therefore, the complaint is not resolved. The garage door opener is covered under 6.3.7. Select Home Warranty is continuing to honor their own contract. 
Regards,
[redacted]

The technician [redacted] & Sons has been in business foryears and is a locally know company in the customers’ area.  If [redacted] & Sons felt as if they werenot going to be paid they would have never agreed to still work with us and goout to the customers home, and has serviced additional customers since thecustomers’ issue.The customer should have received a copy of the invoice from[redacted] & Sons that stated that the customer was complaining of smoke, thetech stated that the high limit switch and wires were melted, the heatexchanger is rusted and cracked, as well that the customer has a leak in theevaporator coil.All of these issues are not covered under the Terms ofAgreement, the customer should have no issue with finding out what may be wrongwith the unit if regular maintenance was performed and they have been incontact with [redacted] & Sons.The customer was emailed on 05/06/2015 from one of ourmanager to contact us and there was no response to [redacted]s’ email whichrequested the customer to contact him to try and resolve the matter.

Complaint: [redacted]
I am rejecting this response because: I have sent them an e-mail back stating that after reading their contract that I feel that they have made a breach in contract due to...

their failure to address the situation in a timely manner. In there contract it states that they will assign a service technician within two days if the claim is made during the week and four days during weekends and holidays. First of all, I had to make two claims on the same issue because they apparently lost or could not find the first one. Then, it took them over two weeks to tell me that they could not find a technician to fix it. They suggested that I find a technician that would take the home warranty and they would authorize them to do a service call. They did offer for me to have the service done and they would reimburse me and I told them that I did not have the money to do that. That was the whole purpose of buying a home warranty. I feel that I should get my money back that I paid for the contract minus any service fees for the technician that did eventually come out and look at my issue.
Regards,
[redacted]

We have gone above the policy terms and approved a $200 good will reimbursement for the customer.

Please refer to Section 4 of the warranty: 4. Term. The term of Your service contract, as set forth in this Agreement, shall begin thirty (30) days following Select's receipt of all outstanding payments and premiums due to Select are received by Select ("Effective Date") please add an...

additional 5 days for credit/debit card payments. In the event Select does not receive all outstanding payments and/or premiums outstanding, for any reason, Your service contract coverage term will not begin. Your service contract coverage will begin on the Effective Date and remain in effect for one (1) calendar year following the Billing Date ("Termination Date"). Coverage waiting period may be expedited with proof of prior coverage's expiration date provided there was no lapse in coverage.  The customer filed their initial claim during the waiting period. Although, their warranty was not effective to files claims they still needed to have an active policy in place so that when the waiting period was over they would be able to begin processing claims. The customer was already informed that they will be cancelled per section 13.2 of their contract.

Complaint: [redacted]
I am rejecting this response because: Totally bogus advertisement and Completely UNFAIR!!! Good Luck with your company Sir/Ma'am!!!
Regards,
[redacted]

The customer has been previously informed that maintenance records are required in order to review their claim for an additional allowance. As of right now they are only approved for the $150 allowance. The customer informed one of our representatives on 6/28/17 that they will attempt to locate...

those records. If you were able to obtain those records please submit them for review. If there are no available maintenance records the maximum approved allowance on this claim is $150.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]