Select Home Warranty

Someone from our office spoke with the customer yesterday. The customer informed us that they will be calling us back with their decision as to cancel their contracts. As soon as the customer calls us back with their decision we process their request accordingly.

We spoke with the customer. We do apologize for the experience. We have set up a tech to go out.

Complaint: [redacted]
I am rejecting this response because:
They aren’t being fair.  They forced me to accept the $150 reimbursement.  It was either take it or leave it.  Please see my complaint.  
Regards,
[redacted]

Select Home Warranty has mailed the customer a refund check. Our number is [redacted] , and we are in business to date.

The customer has already been refunded yesterday. They should be able to confirm their refund with their credit card company within the next 2-3 business days.

Select Home Warranty only received the customers request to cancel on 1/14/2016, we have been calling them everyday since then, as they paid by check not a credit card.

The customer has been refund for the two payments that were charged and the policy stands as cancelled.

The customer spoke with one of our Managers on 09/16/2015 at 5:57 pm and the customer stated that they did not want to cancel their policy, we agreed.

We have tried to reach out to the customer to help with her situation. We are prepared to offer a good will reimbursement for some of her claim. The customer may call [redacted]

I received my refund please close the case

As a courtesy to the customer we went ahead and waived their cancellation fee. As soon as the customers check is issued it will be mailed out.

Select Home Warranty did advise the customer that we are unable to cover leaks from the water heater as per the Terms of Agreement in the policy.  We will, however send a technician to the customers' property to assess the issue with the Hot Water Heater, and be able to provide a...

diagnosis.

The customer has been issued a refund directly back to their card as of 7/9/2015.

We do apologize for this negative experience. The customer placed a claim for an ac unit . The ac unit was damaged due to a short to ground issue. This is an electrical failure. The policy does not cover these types of issues. Please see section 9.1.2 on electrical failures.

The customer will received their reimbursement and we will be in contact with the customer to address any issues to come to a resolve.

The customers reimbursement check will be going out Monday morning.

Correct it has two zones but one primary heating system, even if we go with what you have specified in earlier response to this complain which I have cut and past below, it mentions primary heating system, it does not specify first zone on the primary heating system or first zone or first floor. As I mentioned, this is home warranty which means it covers entities in the whole house, such heating system in the house or cooling system in the house, separating first floor from second floor when they are all in one colonial home and they have nothing to separate them makes no sense. Down stairs is living room, kitchen and dinning room and upstairs is bed roomsHow can you separate them?Below statement was part of your response to in earlier response:This Agreement covers the primary heating system of the covered home only, provided that the heating system does not exceed a five (5) ton capacity.

We reached out to the customer to explain that according to the policy leaking water heaters are not a covered item. The customer got upset and hung up on the representative. According to the policy agreement leaking water heaters are not covered.

The check was mailed on the 8th. However a check to the new address has been processed.

We have credited the customer back in full to the credit card on file.