Santander Consumer USA Reviews (%countItem)
Santander Consumer USA Rating
Address: 1601 Elm St. STE 800, Dallas, Texas, United States, 75201-4701
Phone: |
Show more...
|
Fax: |
+1 (214) 237-2421 |
Web: |
www.roadloans.com
|
Add contact information for Santander Consumer USA
Add new contacts
ADVERTISEMENT
This company accepts, cashes, and keeps money that was sent to them without an account to attach it to. Then refuses to attach said payment to the proper account when proven to them with a copy of a cashed check that this payment belongs on your account. They then proceed to hound you about past due account balances even though you've sent them a payment and they refuse to correctly apply the payment you sent.
Product_Or_Service: Auto Finance
Account_Number: XXXXXXXXXX
Other (requires explanation) Apply the payment to the correct account and reflect the account as paid on time every time.
May 27, 2020
*** L. ***
*** N. *** Street
Akron, IN XXXXX
RE: Revdex.com Case Number: XXXXXXXX
Santander Account Number: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
We regret to learn about your experience, that you occurred. Our customers concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.
On March 25, 2020, contact was made with our Customer Service Department, it was mentioned the total amount of $686.86, was made through bill payment, and applied towards another account. Our Customer Service Department explained, we would need the electric funds transfer receipt to confirm the automatic payment, and if your financial institution sent a check a front and back copy would be required to investigate the misapplied payment.
Upon receipt of the required documents, an investigation was conducted with our Accounting Department. Our records show a check copy for payment in the amount of $687.86 was reviewed. Unfortunately, the check payment did not have an account number, nor your name listed on the check. Subsequently, the payment was posted to the account of an individual by the name of *** who was listed on the check, which had an account with Chrysler Capital and also listed you as an authorized party. We apologize for any inconvenience this may have caused.
The payment in the amount of $686.86 was applied to ***'s account ending in ***5816, since the account was closed, a refund check in the amount of $686.86 was refunded to ***'s address listed in the complaint. The refund was processed and completed on April 07, 2020.
Please note, if the check has been cashed, you will need to resend the payment with your account number listed in the reference line in order to have the funds applied to your account. If the check has not been cashed, please contact us at the telephone number listed below and a stop payment can be placed on the check and a request can be submitted to our Accounting Department for review of the funds to be applied to your account, however there is no guarantee this may be an option.
On May 15, 2020, our Web Submission Chat Customer Service Department, provided a response to you regarding our findings of the missing payment.
As of the date of this correspondence, the account is 18 days past due for the May 9, 2020 payment in the amount of $343.61.
We respectfully decline the request to apply the payment to the correct account as the account status is correct.
Enclosed is a copy of the Payment History.
We apologize for any inconvenience and hope the account explanation provided above has addressed all of your concerns. If further assistance is needed, please contact us directly at (XXX) XXX-XXXX.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
There disputing 1532.00 dollars that is owed to me from a lease buy out for wear and tear damage and an late fee charge that's not legitimate.
I leased my Jeep Grand Cherokee from armory garage on feb 13, 2019 acct number 0022232636 vin #1C4RJFBG3KCXXXXXX. Had filed to deferred 2 months payments due to covid on March 21, 2020 they stop the direct withdrawal for apr payment and assured me no late fee would be charged , got a bill in the mail on apr 20for 1067.72 When next payment of 533 wasn't due til may 13, and was supposed to be on a 2 month deferred agreement which wouldn't have been due til June 13,called them they told me that was there mistake, so I decided I would refinance and buy out on the truck ,due to the lack of the whole situation , now on may 8th car was paid in full thru SEFCU called to be refunded my late fee and my wear an tear warranty refund ,spoke with 4 or 5 people, finally may 12 th I get a call back from executive office Alexis Williams state's call mopor they owe the funds , mopor says no Chrysler owes the refund , call back spoke with Robin then Gerald Rohm all passing the buck , didn't want to give me direct numbers to re contact them big issues with getting a copy of my lease agreement, then finally faxed it so small you can't even read it . I don't seem to be getting anywhere , so I need your help with getting my refund back from Chrysler, mopor or armory garage in Albany ny. This is the run around I'm getting please help , I don't have the time for this my husband has been diagnosed with cancer at the end of April 2020 , and we're going thru surgery's radiation and chemotherapy, I really need your help to resolve this , please!
I asking to get my refund , for the wear and tear warranty I purchased on my Jeep Cherokee and the late fee they charged me for no reason.
26, 2020
***
1507 Massachusetts Ave.
Troy, NY XXXXX
RE: Revdex.com Case No.: ***
Chrysler Capital Account No.: ***2636
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.
We apologize for any delay you have experienced in trying to resolve issues with your account. Our customers concerns are important to us and we appreciate your feedback.
Our records shows that on *** 20, 2020 Chrysler Capital initiated a reallocation request of payment posted to the account in an amount of $5,687.37 in order to waive the late fee of $32.41. Please allow 7-10 business days for the processing to be completed.
Please note that any refunds issued on your account will be sent under separate cover to the address noted in your complaint. We apologize for the delay in processing the refund. Please note that payoffs are subject to final reconciliation.
Please note that our records do not indicate that wear and tear fees were assessed to the account.
We hope this information has addressed all of your concerns. If further assistance is needed or additional information can be provided regarding this matter, you may contact us at 1-855-563-5635.
Sincerely,
CHRYSLER CAPITAL
After 2 years, I have still not received my release of lien paperwork.
After 2 years, I have still not received my release of lien paperwork. I have an e title which still has them listed as lien-holder. The state said that they normally receive a release from the lender, when a loan has been satisfied, and the clear the lien holder off the e-title. That has not happened, and I have never received a release in the mail. My loan was paid off in March of 2018. It originated in 2012. They want me to use an outside company to obtain the release, and pay a fee. I should not have to pay a fee, for something they should have sent me upon satisfaction of the loan.
Send me a release of lien or the title. Immediately.
25, 2020
***
*** St.
Milton, FL XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Mr.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
We regret any inconvenience that you may have experienced in attempting to resolve this issue. Our records indicate that on April 28, 2006, you and *** (Buyer), entered into a Retail Installment Contract and Security Agreement (Contract), in connection with the purchase of a 2006 Cougar 294 RLS (Vehicle). The payment schedule called for 144 monthly payments in the amount of $329.59 beginning June 12, 2006. The Contract was assigned to GE and was assigned later to Santander.
The enclosed payment history reflects that the account was paid in full with a zero balance effective June 14, 2018. Regarding title release concerns, we have confirmed that on June 29, 2018 a lien release was sent via first class mail to you at the same address listed in the complaint.
A review of the account shows that you spoke to a Santander representative, seeking a title or release of lien on May 12, 2020. Our records indicate that on that same day, the representative that you spoke to submitted a request for the lien release to be submitted to the mailing and email addresses that you provided. Unfortunately, we are unable to substantiate your statement that you would have to pay an outside company to obtain the lien release. We apologize for any inconvenience or misinformation regarding this matter.
Please note that our Titles Department has received the release of lien request for the above referenced account. Due to current events, we request that you allow up to 15 business days for processing before the lien release is mailed. The lien release is set to be mailed to you at *** St., *** FL XXXXX and via encrypted email at ***@2***.net.
Once you receive the release of lien, we respectfully suggest that you reach out to your local DMV office to obtain a lien free title.
We apologize for any inconvenience this may have caused. If further assistance is needed, you may contact us directly at (888) 222.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Contract
Payment History
Paid in Full Correspondence
(The consumer indicated he/she ACCEPTED the response from the business.)
Correct, I had to track down a number that someone would answer, and request that my release of lien be sent to me. My next step was to call my attorney. By law you should have mailed it to me within 10 days of being paid off, not direct me to website to pay to get a release. Lessen learned,
Same issue as you charging people to pay their bills online. Crookedness..
I shouldn't have to track you down 2 years after the fact for you to hold up your end of the bargain, you should just do it.
Santander is one of the worst rated lenders in the business, and will never see me darken their doorstep again.
Issue resolved, with the caveat "Borrower Beware" of predatory lenders like Santander.
The company has been overcharging me for this car loan. I cannot get any assistance resolved from their customer service.
I have been having trouble out of this company since the life of the car loans. It has really gotten excessive here this last six months since it's almost time for me to pay off my loans. I have inquired all types of fees and interest. I have paid almost double for this car loans. They guarantee customer service and help with the accounts but is not true. I cannot refinance my loan. I have been charges as of today a past due amount for the month of April. The representative has told me I requested a extension for my account in April for the cov19 because I had contracted the virus and gotten sick. I was told to pay a certain amount. I paid the amount the representative told me to pay. She advised me I would receive email documents to sign. I signed and return those around April the 6 I believe. That was the first extension supported til ***. I called today and that was not the case. I recieved an additional request for an extension on my account online with Santander. I explained this to the representative and she could not tell me why I was having this issue. I am still on hold as of right now still waiting on a supervisor only because I told her I was reaching out to Revdex.com
I would like for my account to be properly updated. I have an excessive amount of late past due recent on my account. I am trying to be my account to a good standing. I have been getting the run around from the company the entire time. I am on hold with the company , I have been on the phone over 30 minutes with customer service.
22, 2020
***
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear ***:
We have received your complaint submitted through Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
We are aware of the current events that *** be affecting our customers and regret any inconvenience you may be experiencing during these times in attempting to resolve your issues. Our customers concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records indicate that you entered into a Retail Installment Sale Contract (Contract) on January 2, 2014 in connection with the purchase of a 2010 Dodge Charger (Vehicle). The amount financed was $17, 030.00 at an annual percentage rate (APR) of 16.72%. The payment schedule called for 72 monthly payments of $378.78 each month, with the first payment due on February 16, 2014.
In regard to the total amount paid on the account, we refer you to the Federal Truth-in-Lending Disclosures on Page 1 of the Contract. Under the section titled "Finance Charge", the dollar amount that the credit will cost you, is $10, 242.16, plus the "Amount Financed" of $17, 030.00, equals the amount paid under "Total of Payments", which reflects the amount of $27, 272.16. This is the amount you would have paid if all payments had been made according to the 72 month payment schedule set forth in the Contract.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date. The amount of interest accrued daily can vary based on the amount of the principal balance and the number of days between payments.
Over the life of the account, you requested and were granted 7 monthly payment extensions (3 prior to the most recent extensions), a modification which lowered your payments for a 6 month term and a due date change. In addition, 11 late payment fees have also been assessed to the account due to late payments in accordance with the account Contract. In some months partial payments were received (other than the 6 month term).
Please note that interest does not stop accruing when payments assistance is granted, payments are late or not received. There is no grace period for the accrual of interest.
Due to the payment assistance and payment pattern, more interest accrued between payments, causing the principal balance to reduce more slowly. If payments had been submitted in a timely manner, according to the 72 month contracted payment schedule, the principal balance would have been less. There are no lates fees owed on the account. The principal account balance has been reduced from $17,030.00 to $4,047.44.
In regard to previous communications with Santander on May 12, 2020 you spoke with a representative regarding your extension and credit reporting concerns. The representative opened a claim with your escalated concerns with our Executive Office. Although we empathize your situation we are unable to substantiate you were on hold for over 30 minutes, we are experiencing a very high call volume at this time.
In addition, on May 14, 2020 you spoke with a representative in our Executive Office whom validated the debt and thoroughly reviewed your payment history with you. The representative sent your account for review with our Credit Reporting Department.
On May 15, 2020 our Credit Reporting Department confirmed your account is reporting accurately and all late marks being reported are valid with the extensions reflecting on the account. Our Executive Office has attempted to contact you directly to relay the above information however they have been unsuccessful. Please note that payment assistance in the form of an extension does not retroactively reverse an existing delinquency on the account.
Additionally your maturity date has changed due to the extensions you have been granted throughout the account. Please note your new maturity date is October 31, 2020.
On April 7, 2020 you were approved for an extension for the months of February and March 2020. In addition on May 12, 2020 you were approved for additional extension for the months of April and *** 2020 due to COVID-19. As of today's date your account reflects current with the next due date of July 31, 2020.
Santander does not currently offer its customers the opportunity to refinance their existing account, however you may obtain refinancing with another lending institution of your choice.
Enclosed are copies of your Contract and Payment History.
Thank you again for the opportunity to address your concerns.. If further assistance is needed, please contact us at 888 222.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
After 2 years, I have still not received my release of lien paperwork.
After 2 years, I have still not received my release of lien paperwork. I have an e title which still has them listed as lien-holder. The state said that they normally receive a release from the lender, when a loan has been satisfied, and the clear the lien holder off the e-title. That has not happened, and I have never received a release in the mail. My loan was paid off in March of 2018. It originated in 2012. They want me to use an outside company to obtain the release, and pay a fee. I should not have to pay a fee, for something they should have sent me upon satisfaction of the loan.
Send me a release of lien or the title. Immediately.
25, 2020
***
*** St.
Milton, FL XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Mr.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
We regret any inconvenience that you may have experienced in attempting to resolve this issue. Our records indicate that on April 28, 2006, you and *** (Buyer), entered into a Retail Installment Contract and Security Agreement (Contract), in connection with the purchase of a 2006 Cougar 294 RLS (Vehicle). The payment schedule called for 144 monthly payments in the amount of $329.59 beginning June 12, 2006. The Contract was assigned to GE and was assigned later to Santander.
The enclosed payment history reflects that the account was paid in full with a zero balance effective June 14, 2018. Regarding title release concerns, we have confirmed that on June 29, 2018 a lien release was sent via first class mail to you at the same address listed in the complaint.
A review of the account shows that you spoke to a Santander representative, seeking a title or release of lien on May 12, 2020. Our records indicate that on that same day, the representative that you spoke to submitted a request for the lien release to be submitted to the mailing and email addresses that you provided. Unfortunately, we are unable to substantiate your statement that you would have to pay an outside company to obtain the lien release. We apologize for any inconvenience or misinformation regarding this matter.
Please note that our Titles Department has received the release of lien request for the above referenced account. Due to current events, we request that you allow up to 15 business days for processing before the lien release is mailed. The lien release is set to be mailed to you at *** St., *** FL XXXXX and via encrypted email at ***@2***.net.
Once you receive the release of lien, we respectfully suggest that you reach out to your local DMV office to obtain a lien free title.
We apologize for any inconvenience this may have caused. If further assistance is needed, you may contact us directly at (888) 222.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Contract
Payment History
Paid in Full Correspondence
(The consumer indicated he/she ACCEPTED the response from the business.)
Correct, I had to track down a number that someone would answer, and request that my release of lien be sent to me. My next step was to call my attorney. By law you should have mailed it to me within 10 days of being paid off, not direct me to website to pay to get a release. Lessen learned,
Same issue as you charging people to pay their bills online. Crookedness..
I shouldn't have to track you down 2 years after the fact for you to hold up your end of the bargain, you should just do it.
Santander is one of the worst rated lenders in the business, and will never see me darken their doorstep again.
Issue resolved, with the caveat "Borrower Beware" of predatory lenders like Santander.
Horrible car financing company! Don't do it! We had a car through them. We paid monthly payments for almost 4 years on it. My husband's work slowed and mine closed completely. They refused to help us at all saying our option was to pay in full or have it repoed. They insisted we still owed 15k on the car. How?? That was the purchase price. You'd think after 4 years it would of been almost paid off. Given the options we couldn't pay in full and they did repo it. While he was at work an hour from home in a flood in freezing conditions. He thought his car had been stolen. No clue on how they found him since he doesn't work near our home and doesn't work in the same place every day. That makes me feel like they have trackers on the cars without our knowledge. Which makes us feel that our privacy was violated. No communication at all except for a letter 2 weeks later by mail. They are horrible to talk to concerning answers for billing. 4 years of 600 bucks a month gone down the drain. If you are given them as a finance option DON'T DO IT! THEY ARE SHADY!
Horrible car financing company! Don't do it! We had a car through them. We paid monthly payments for almost 4 years on it. My husband's work slowed and mine closed completely. They refused to help us at all saying our option was to pay in full or have it repoed. They insisted we still owed 15k on the car. How?? That was the purchase price. You'd think after 4 years it would of been almost paid off. Given the options we couldn't pay in full and they did repo it. While he was at work an hour from home in a flood in freezing conditions. He thought his car had been stolen. No clue on how they found him since he doesn't work near our home and doesn't work in the same place every day. That makes me feel like they have trackers on the cars without our knowledge. Which makes us feel that our privacy was violated. No communication at all except for a letter 2 weeks later by mail. They are horrible to talk to concerning answers for billing. 4 years of 600 bucks a month gone down the drain. If you are given them as a finance option DON'T DO IT! THEY ARE SHADY!
I have leased two jeeps with this company and not missed a payment one time or made a late payment. They applied my March 9th payment to my old lease that has already been closed out. I spoke with them in April, and they said that it was taken care of. Today *** 11th, I receive a call from the collections team stating that I am past due for payment, and I need to make a payment and that the credit bureau was going to be running my credit today and that it would show up as no payment made. I highly recommend against leasing a vehicle from this company, and working with them is putting your credit on the line with employees who do not care about their customers in the least bit.
Product_Or_Service: Jeep
Account_Number: XXXXXXXXXX
Correction to a credit report I would like the matter resolved and my credit to not be affected.
22, 2020
***
XXXX Xth Street Apt 212
Santa Monica, CA XXXXX
Re: Revdex.com Case No. XXXXXXXX
Chrysler Capital Account No.: ***1015
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com). Thank you for this opportunity to address your concerns regarding your Chrysler Capital account.
Our records indicate that your payment in an amount of $506.07 which posted to account ***7861 on March 9, 2020 (old account) was reversed and posted to account ***1015 on *** 13, 2020 (current account).
The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies - Experian, Equifax, Transunion, and Innovis. It *** be necessary to contact the agencies directly regarding any disparity between reports.
A review of the information provided to the credit reporting agencies shows that on *** 13, 2020 we advised the agencies that the account as 'Current' with no reported delinquencies throughout the life of the lease. As of the date of this response, we now consider this matter resolved.
We apologize if you feel that you have been treated in an unprofessional manner and hope that this explanation of your account is satisfactory to you. If further assistance is needed, please contact us directly at X-XXX-XXX-XXXX.
Sincerely,
CHRYSLER CAPITAL
The more I pay the more they take
I purchased a car in January 2020 I knew the interest rate was high so I figured I would double up on payments however the bigger payment I make the more interest they take I made a 500 payment.They took $250.00 interest.How is that legal I just got the car in January I paid already $1,400 in payments and only $600 came off of the principle.I made a payment today of $700 before I realized what was happening I wonder did they take 350$ for interest?is this legal? I read complaints all over the internet regarding this.
I wish for any extra amount that I paid to be applied to the principle of my loan not the interest
May 22, 2020
***
*** Box
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear ***:
We have received your complaint submitted through Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate that you entered into a Retail Installment Sale Contract (Contract) on January 17, 2020 in connection with the purchase of a 2017 Hyundai Sonata (Vehicle). The amount financed was $17,076.66 at an annual percentage rate (APR) of 16.33%. The payment schedule called for 72 monthly payments of $373.53 each month, with the first payment due on February 16, 2020.
In regard to the total amount paid on the account, we refer you to the Federal Truth-in-Lending Disclosures on Page 1 of the Contract. Under the section titled "Finance Charge", the dollar amount that the credit will cost you, is $9,817.50, plus the "Amount Financed" of $17,076.66, equals the amount paid under the section titled "Total of Payments", which reflects the amount of $26,894.16. This is the amount you would have paid if all payments had been made according to the payment schedule set forth in the Contract.
Please note that Santander sets the interest rates based on many factors including but not limited to the down payment on the vehicle, the current value of the vehicle and the applicants' credit worthiness and credit rating. Santander proposes funding for the applicants which they can either accept or reject at the time of their application. We have confirmed that the APR of 16.33% on your Contract is within the allowable state limits.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date. The amount of interest accrued daily can vary based on the amount of the principal balance and the number of days between payments.
Additionally the most recent payment we received on May 10, 2020 in the amount of $700.00, $461.60 went towards the principle balance and $238.40 went towards interest as shown in the enclosed Payment History.
Please note any overage will be apply to the principle balance, however interest will have to be paid first.
Enclosed are copies of Contract and Payment History.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at X(XXX) XXX-XXXX
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
I leased a 2017 Chrysler 300s with 36miles @36month lease term. The lease expired, I had to trade or buy the vehicle. Dealership would not give more than $16k as a trade and my residual balance was $23k, I was way to upside down to trade. The payment on the new car was way too high (over $650 a month on a lease) had no money to put down. So I called Chrysler Capital to purchase the vehicle. As an employee of a credit union I was approved along with 2017 chrysler 300s for only $18k. The Credit union would not give any more money to a vehicle that appraised for $17k. I complained to chrysler capital that the residual value I was given when I first signed the contract was over priced. Those numbers were based on possible market value after 36month. Since the market is unpredictable, I should not be penalized to pay a high residual value based on a prediction. I was mislead to believe that the vehicle would holds its value. I also made an offer to an executive of chrysler capital to purchase the vehicle for $18k since no dealer nor auction would purchase the vehicle at $23k and she decline offer. Today, I was informed by one of their agents that the car sold for $17k. I am now complaining for discrimination. I turned the car over to chrysler capital 3/5/2020 since they would not budge on their deceiving contract. Now I am getting charged for a distribution fee of $395 and over mileage; of a total of $2444.50. I was deceived and discriminated. If we don't resolve this issue I will contact my lawyer and sue the company.
Product_Or_Service: Lease Contract, Residual Value
Account_Number: Acct# XXXXXXXXXX
Other (requires explanation) To resolve this matter erase balance $2444.50 and I will walk away or get a lawyer and sue for millions of dollars.
21, 2020
***
***
*** XXXXX
Re: Revdex.com Complaint Number: XXXXXXXX
Chrysler Capital Account Number: ***
Dear ***:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.
After investigating the information provided in your complaint, we are unable to substantiate your statement that you were treated unfairly based on any unfair market value practices and we found no evidence that Chrysler Capital violated fair lending laws in the origination or servicing of your account. Chrysler Capital is committed to fair lending and treating consumers, customers and vendors with the utmost respect and fairness.
Our records indicate that on January 20, 2017 you entered into Motor Vehicle Lease Agreement (Lease) with Gator Chrysler, Inc. (Dealership), in connection with the leasing of a 2017 Chrysler 300 (Vehicle). The payment schedule called for your first monthly payment in the amount of $388.76 each, beginning January 20, 2017 followed by 35 payments of $388.76 due on the 19th of each month. The total of your monthly payments would total to $13,995.36. Chrysler Capital was the assignee of the Lease.
Regarding discrepancies in the residual value, the terms of the Lease were negotiated with the Dealership at the time of leasing. Please note that the approval of an assignment of any lease is based on the information provided to us by the customer and the dealership. The signed Lease agreement indicates a residual amount of $23,176.80. In addition, your signature appears in 2 separate fields of the Lease, indicating your approval of the terms listed.
Our records indicate that you filed a complaint with our Executive Office and on January 28, 2020 you spoke with them in regard to Dealer payoff amount concerns. You were advised that we do not negotiate the end of lease amount nor can you pay the same amount that the Dealer would to buy out the Vehicle. We apologize for any inconvenience this *** have caused.
A review of the account indicates that on March 5, 2020, the Vehicle was grounded with an odometer reading of 44,687 miles. As no purchase was made, the Vehicle subsequently sold in auction on March 10, 2020.
Please note that the residual value does not cause or impact the amount charged for excess wear and tear and disposition (turn in) fees. The enclosed Final Bill shows $2,049.50 of excess mileage fees and a $395.00 disposition fee were assessed to the account.
We respectfully decline your request to waive the balance owed on the account.
Enclosed please find a copy of account documents for your review.
We apologize if you feel that you have been treated in an unprofessional manner and hope this information has addressed all of your concerns. If further assistance is needed we *** be contacted directly at 1 (855) 563.5635.
Sincerely,
CHRYSLER CAPITAL
Enclosures:
Lease
Payment History
Final Bill
In January 2020 I traded in my 2014 Dodge Journey for a 2019 Ford Fusion. Heiser Ford sent in the incorrect payoff but had fixed it with a second check or the rest of the amount. A week afterwards I was told I need to pay the rest of my balance for my Journey. I informed them that a second check was sent and I was told they never received it. I told Heiser Ford and so they sent a 3rd check with the final payment and over nighted it and put a tracking number on it. For the last month I have been told that I need to pay my final payment on the Journey. I told them that I haven't had the Journey for 4 months! They told me to call Heiser Ford and talk to them. I called Heiser Ford and they told me that they received the lien lease and sold the Journey to another customer. So I called Chrysler Capital back and they said that wasn't true and that they needed me to prove that it was sold! I have been in the middle of this for 4 months and I refuse to pay for a vehicle I no longer own. They keep telling me I have to pay it. Multiple checks have issued to pay off this vehicle and Chrysler Capital either have lost them or refuse to recognize the issue. This has also taken several hits on my credit score.
Finish the job Chrysler Capital recognize that I no longer own the Journey and stop charging me for the vehicle. Also fix my credit for the hits I took!
21, 2020
***
*** Drive - ***
South *** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Chrysler Capital Account No.: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.
Please accept our apologies for any inconvenience you may have experienced while attempting to pay the remaining balance owed on the account. The concerns of our customers are of the utmost importance to us and we appreciate your feedback.
Our records indicate that on February 17, 2020 a check payment in the amount of $99.29 posted to the account, bringing it to a zero ($0.00) balance, and on February 24, 2020 the vehicle title was released to Heiser Automotive.
However, on February 25, 2020 the previously mentioned payment was reversed because of a stop payment notification we received, and a balance remained on the account.
You were informed of the same in multiple phone calls you had with our representatives and you stated that the dealership sent us additional payments to cover the remaining balance, but we have no record of ever receiving the additional payments.
Although we have been unsuccessful in locating the additional checks you state were sent by the dealership, we have elected to waive the remaining account balance in full ($105.93) in an effort to assist you, and you owe nothing further. We have also confirmed that we no longer have a lien interest in the vehicle. We apologize if you were advised of the contrary.
The Fair Credit Reporting Act states that we are required to accurately report all account information to the Credit Bureaus. Please note that we provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis. It may be necessary to contact the agencies directly regarding any disparity between reports.
We are unable to determine the credit reporting information you are being provided regarding your account. A review of the information provided to the credit reporting agencies shows that on April 30, 2020 we advised the agencies that the account was open/current with a balance of $104.00, and no delinquencies were reported for the life of the account.
As such were respectfully decline your request to update your credit reports at this time, as we have confirmed that the reported information matches our records.
Chrysler Capital reports to the agencies at the end of each calendar month, and you should she the changes in the account status and balance reflected on your reports sometime after May 31, 2020.
A copy of your payment history reflecting a zero ($0.00) balance is enclosed for your records.
Thank you again for allowing us the opportunity to address your concerns. If you need additional assistance please contact us directly at (XXX) XXX-XXXX.
Sincerely,
CHRYSLER CAPITAL
Enclosures
In January 2020 I traded in my 2014 Dodge Journey for a 2019 Ford Fusion. Heiser Ford sent in the incorrect payoff but had fixed it with a second check or the rest of the amount. A week afterwards I was told I need to pay the rest of my balance for my Journey. I informed them that a second check was sent and I was told they never received it. I told Heiser Ford and so they sent a 3rd check with the final payment and over nighted it and put a tracking number on it. For the last month I have been told that I need to pay my final payment on the Journey. I told them that I haven't had the Journey for 4 months! They told me to call Heiser Ford and talk to them. I called Heiser Ford and they told me that they received the lien lease and sold the Journey to another customer. So I called Chrysler Capital back and they said that wasn't true and that they needed me to prove that it was sold! I have been in the middle of this for 4 months and I refuse to pay for a vehicle I no longer own. They keep telling me I have to pay it. Multiple checks have issued to pay off this vehicle and Chrysler Capital either have lost them or refuse to recognize the issue. This has also taken several hits on my credit score.
Finish the job Chrysler Capital recognize that I no longer own the Journey and stop charging me for the vehicle. Also fix my credit for the hits I took!
21, 2020
***
*** Drive - ***
South *** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Chrysler Capital Account No.: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.
Please accept our apologies for any inconvenience you may have experienced while attempting to pay the remaining balance owed on the account. The concerns of our customers are of the utmost importance to us and we appreciate your feedback.
Our records indicate that on February 17, 2020 a check payment in the amount of $99.29 posted to the account, bringing it to a zero ($0.00) balance, and on February 24, 2020 the vehicle title was released to Heiser Automotive.
However, on February 25, 2020 the previously mentioned payment was reversed because of a stop payment notification we received, and a balance remained on the account.
You were informed of the same in multiple phone calls you had with our representatives and you stated that the dealership sent us additional payments to cover the remaining balance, but we have no record of ever receiving the additional payments.
Although we have been unsuccessful in locating the additional checks you state were sent by the dealership, we have elected to waive the remaining account balance in full ($105.93) in an effort to assist you, and you owe nothing further. We have also confirmed that we no longer have a lien interest in the vehicle. We apologize if you were advised of the contrary.
The Fair Credit Reporting Act states that we are required to accurately report all account information to the Credit Bureaus. Please note that we provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis. It may be necessary to contact the agencies directly regarding any disparity between reports.
We are unable to determine the credit reporting information you are being provided regarding your account. A review of the information provided to the credit reporting agencies shows that on April 30, 2020 we advised the agencies that the account was open/current with a balance of $104.00, and no delinquencies were reported for the life of the account.
As such were respectfully decline your request to update your credit reports at this time, as we have confirmed that the reported information matches our records.
Chrysler Capital reports to the agencies at the end of each calendar month, and you should she the changes in the account status and balance reflected on your reports sometime after May 31, 2020.
A copy of your payment history reflecting a zero ($0.00) balance is enclosed for your records.
Thank you again for allowing us the opportunity to address your concerns. If you need additional assistance please contact us directly at (XXX) XXX-XXXX.
Sincerely,
CHRYSLER CAPITAL
Enclosures
I leased a 2017 Chrysler 300s with 36miles @36month lease term. The lease expired, I had to trade or buy the vehicle. Dealership would not give more than $16k as a trade and my residual balance was $23k, I was way to upside down to trade. The payment on the new car was way too high (over $650 a month on a lease) had no money to put down. So I called Chrysler Capital to purchase the vehicle. As an employee of a credit union I was approved along with 2017 chrysler 300s for only $18k. The Credit union would not give any more money to a vehicle that appraised for $17k. I complained to chrysler capital that the residual value I was given when I first signed the contract was over priced. Those numbers were based on possible market value after 36month. Since the market is unpredictable, I should not be penalized to pay a high residual value based on a prediction. I was mislead to believe that the vehicle would holds its value. I also made an offer to an executive of chrysler capital to purchase the vehicle for $18k since no dealer nor auction would purchase the vehicle at $23k and she decline offer. Today, I was informed by one of their agents that the car sold for $17k. I am now complaining for discrimination. I turned the car over to chrysler capital 3/5/2020 since they would not budge on their deceiving contract. Now I am getting charged for a distribution fee of $395 and over mileage; of a total of $2444.50. I was deceived and discriminated. If we don't resolve this issue I will contact my lawyer and sue the company.
Product_Or_Service: Lease Contract, Residual Value
Account_Number: Acct# XXXXXXXXXX
Other (requires explanation) To resolve this matter erase balance $2444.50 and I will walk away or get a lawyer and sue for millions of dollars.
21, 2020
***
***
*** XXXXX
Re: Revdex.com Complaint Number: XXXXXXXX
Chrysler Capital Account Number: ***
Dear ***:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.
After investigating the information provided in your complaint, we are unable to substantiate your statement that you were treated unfairly based on any unfair market value practices and we found no evidence that Chrysler Capital violated fair lending laws in the origination or servicing of your account. Chrysler Capital is committed to fair lending and treating consumers, customers and vendors with the utmost respect and fairness.
Our records indicate that on January 20, 2017 you entered into Motor Vehicle Lease Agreement (Lease) with Gator Chrysler, Inc. (Dealership), in connection with the leasing of a 2017 Chrysler 300 (Vehicle). The payment schedule called for your first monthly payment in the amount of $388.76 each, beginning January 20, 2017 followed by 35 payments of $388.76 due on the 19th of each month. The total of your monthly payments would total to $13,995.36. Chrysler Capital was the assignee of the Lease.
Regarding discrepancies in the residual value, the terms of the Lease were negotiated with the Dealership at the time of leasing. Please note that the approval of an assignment of any lease is based on the information provided to us by the customer and the dealership. The signed Lease agreement indicates a residual amount of $23,176.80. In addition, your signature appears in 2 separate fields of the Lease, indicating your approval of the terms listed.
Our records indicate that you filed a complaint with our Executive Office and on January 28, 2020 you spoke with them in regard to Dealer payoff amount concerns. You were advised that we do not negotiate the end of lease amount nor can you pay the same amount that the Dealer would to buy out the Vehicle. We apologize for any inconvenience this *** have caused.
A review of the account indicates that on March 5, 2020, the Vehicle was grounded with an odometer reading of 44,687 miles. As no purchase was made, the Vehicle subsequently sold in auction on March 10, 2020.
Please note that the residual value does not cause or impact the amount charged for excess wear and tear and disposition (turn in) fees. The enclosed Final Bill shows $2,049.50 of excess mileage fees and a $395.00 disposition fee were assessed to the account.
We respectfully decline your request to waive the balance owed on the account.
Enclosed please find a copy of account documents for your review.
We apologize if you feel that you have been treated in an unprofessional manner and hope this information has addressed all of your concerns. If further assistance is needed we *** be contacted directly at 1 (855) 563.5635.
Sincerely,
CHRYSLER CAPITAL
Enclosures:
Lease
Payment History
Final Bill
I have leased two jeeps with this company and not missed a payment one time or made a late payment. They applied my March 9th payment to my old lease that has already been closed out. I spoke with them in April, and they said that it was taken care of. Today *** 11th, I receive a call from the collections team stating that I am past due for payment, and I need to make a payment and that the credit bureau was going to be running my credit today and that it would show up as no payment made. I highly recommend against leasing a vehicle from this company, and working with them is putting your credit on the line with employees who do not care about their customers in the least bit.
Product_Or_Service: Jeep
Account_Number: XXXXXXXXXX
Correction to a credit report I would like the matter resolved and my credit to not be affected.
22, 2020
***
XXXX Xth Street Apt 212
Santa Monica, CA XXXXX
Re: Revdex.com Case No. XXXXXXXX
Chrysler Capital Account No.: ***1015
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com). Thank you for this opportunity to address your concerns regarding your Chrysler Capital account.
Our records indicate that your payment in an amount of $506.07 which posted to account ***7861 on March 9, 2020 (old account) was reversed and posted to account ***1015 on *** 13, 2020 (current account).
The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies - Experian, Equifax, Transunion, and Innovis. It *** be necessary to contact the agencies directly regarding any disparity between reports.
A review of the information provided to the credit reporting agencies shows that on *** 13, 2020 we advised the agencies that the account as 'Current' with no reported delinquencies throughout the life of the lease. As of the date of this response, we now consider this matter resolved.
We apologize if you feel that you have been treated in an unprofessional manner and hope that this explanation of your account is satisfactory to you. If further assistance is needed, please contact us directly at X-XXX-XXX-XXXX.
Sincerely,
CHRYSLER CAPITAL
They have applied payments to wrong account. I have given them the info and still not rectified.
They have applied $800 (3 separate payments and not the first time) to the wrong account. I faxed the information to them twice in February 2020 asking them to apply $600 to my remaining balance and refund me $200. Somehow the accounting department screwed up the request which never happened with the other 4 payments that had also been misapplied, but they got my balance owed to $0 and sent me the title. I received a letter dated 3/9/20 saying the account still needed to be reconciled and the process would take up to 30 days, so I waited patiently. Sometime in early April I saw one of my credit scores dropped and it was because my Santander account went from a $0 balance to a $548 balance (the amount accounting previously applied to my account due to my February requests. They then added another $52 to the balance (the write off they did for my trouble to make my account $0), so now they say I owe $600 again. I have called them every Friday for the last 3 weeks demanding they rectify their poor accounting and all they tell me is it is an open case and they are trying to figure out how to properly apply the money and give me my $200. I can't keep doing this with them. I have done everything they have asked and they can't get their accounting right and their higher ups can't figure it out.
I want them to properly apply the $200 that posted to my bank account on 8/19/19, the $200 that posted to my bank account on 11/20/19 and the $400 that posted to my bank account on 1/21/20. I sent them a total of 14 payments between January 2019 and February 2020. Half of them went directly to my account (XXXXXXX) and half went to an account that is not mine (XXXXXXX). Four of the seven payments were eventually moved to my account when I followed their procedures to do so. I followed the same procedures for the other 3 payments and they all of a sudden can't get it right. I want the $600 of the $800 to close out my account and I want the $200 they owe me, plus I want my credit report corrected immediately.
June 11, 2020
***
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account Number: ***
Dear Mr.:
We have received your request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Santander Consumer USA Inc. has initiated a review of this matter. We have determined that additional research is needed to resolve your concerns. Our Accounting Department is conducting an audit of the account(s) to assure the investigation is successful, in addition to providing you the correct and proper resolution. We do apologize for any inconvenience the matter has caused.
We again ask for allow additional time to complete the investigation.
Thank you for your courtesy in this matter.
Sincerely,
SANTANDER CONSUMER USA
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because accounting has been aware of this since February, and customer service has been aware of this since April. I have also been making weekly calls to customer service since April. They don't need more time. They have had plenty of time to fix this and they need to get it done immediately. This has gone on long enough.
June 26, 2020
***
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account Number: ***
Dear Mr.:
We have received your request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our records show on February 20, 2020 contact was made with our office regarding 3 missing payments in the amounts of $200.00, $200.00 and $400.00. On February 24, 2020 we received supporting documents to locate the missing payments. On February 26, 2020 it was determined the payments were applied to the incorrect account. In an effort to complete the payment correction to reverse the payments and reapply them to the correct account, a request was submitted to our Accounting Department to audit the account.
Unfortunately, our Accounting Department was unable to complete the correction on March 30, 2020, as the account which the payments were applied to in error was already closed and the funds could not be reversed.
Additionally, our records further show as of April 15, 2020 the issue was escalated to our Executive Office Department and they are currently reviewing this matter. At that time, the issue was escalated to our Accounting Department's management team and Payment Services management team for further review.
As of June 25, 2020, 1 of the 3 payments in the amount of $200.00 has been applied to the account. Our Accounting Department is in the process of applying the remaining 2 additional payments to resolve the account balance concerns. Once the reversal and payment reallocation has been completed correctly, any overpayment refund will be issued accordingly.
We kindly ask to allow additional time for the remaining payments to be applied to the account accordingly. Once the payments have been applied accordingly, our Executive Office Department will advise you of their findings.
We do apologize for the delay and any inconvenience the matter has caused. Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC
(The consumer indicated he/she ACCEPTED the response from the business.)
While I am not happy that they need more time, this is the most progress that has been made over this 4 month period. This has been a major inconvenience and extremely poor customer service. That being said, I will reluctantly accept the response with the hope that they will follow through and get this done faster than they anticipate.
My car was a total loss. Gap has been trying to pay off my loan. Chrysler capital has "lost" 2 payment checks from gap. They refuse to apply payment.
My car was totaled on Feb 13. My insurance sent a payment less than 2 weeks later. We filed our claim with gap. Chrysler Capital "lost" two checks from gap. We have tracking numbers that show the check was delivered and signed for by Chrysler Capital. And now 2 1/2 months later, they still have not applied payment to my account.
I just want the payment applied to my account. I want to be free from this horrible business and a car that I no longer have possession of.
May 19, 2020
***
***
West *** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Chrysler Capital Account No.: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.
We regret any inconvenience that you have experienced in attempting to resolve this issue. Our customers concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records indicate that on May 13, 2020 a Guaranteed Asset Protection Insurance (GAP) payment posted to the account, in the amount of $8,715.30, with an effective date of May 8, 2020. After the posting of the GAP payment a principal balance remained on the account in the amount of $47.02.
As a courtesy, on May 18, 2020 the remaining balance on the account was waived and the account now reflects a zero balance. Enclosed is a copy of the payment history, which reflects the zero balance.
Thank you again for the allowing us opportunity to address your concerns. If further assistance is needed, please contact us directly at 1 (855) 563-5635.
Sincerely,
CHRYSLER CAPITAL
Enclosure
I want the item to be removed
1) I recently sent out a certified letter for VALIDATION of the inquiry back on 04/13/20 that SANTANDER CONSUMER USA reported on my credit profile. There was never a replied back to me either by phone or email.
2) I'm requesting that SANTANDER CONSUMER USA provide me with proof that there was indeed a contractual or signed agreement between myself and SANTANDER CONSUMER USA signed and dated with both my signature and also SANTANDER CONSUMER USA signature on it, stating that I agreed for SANTANDER CONSUMER USA to run my credit. As well as purchase of a vehicle.
3) If this said to be true that SANTANDER CONSUMER USA claims, I am also requesting that SANTANDER CONSUMER USA provide me with a copy of my signature and again SANTANDER CONSUMER USA/Agent signature on the documentation.
4) Under the 609 law I'm requesting that Validated information be verified under the law of the Fair Credit Reporting Act.
REMOVEABLE OF INQUIRY FORM ALL REPORTING AGENCY
19, 2020
***
*** S. *** Apartment 5
*** XXXXX
RE: Revdex.com Complaint Number: XXXXXXXX
Dear Mr.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding
an unauthorized credit inquiry. Thank you for allowing us the opportunity to address your
concerns.
A review our records do not indicate that we received any previous correspondence from you.
Your correspondence may have not been sent to the proper department for handling and we
apologize for not providing you with a response.
We found that one (1) application for credit in your name was submitted to Santander Consumer
USA Inc. (Santander). The details and results of the application is as follows:
Application ID No.: ***8765
Date of Inquiry: February 14, 2020
Submitted By: Stew Hansen Hyundai
Application Status: Approved
By receiving the application for credit, Santander had permissible purpose to review the credit
history through a credit bureau inquiry to determine whether to approve or decline the request for
auto financing. Although the application submitted was approved, no account was created or
opened in your name.
Any time a credit history is reviewed by a finance company, the inquiry will be indicated on the
applicant's credit report. Santander is obligated to report any and all applications for credit to the
credit reporting agencies.
We respectfully decline your request to remove the information reported to the credit reporting
agencies as we have confirmed that the information reported accurately matches our records.
You may contact the dealership named above to provide you with a copy of the signed credit
application submitted on your behalf. If you feel this information is in error we respectfully
recommend that you contact the credit reporting agencies directly.
We hope that this explanation has addressed all of your concerns.
Sincerely,
SANTANDER CONSUMER USA INC.
Santandar won't refund my $2000.00 pmt on 1stcontract that was voided due to error with enterprise.Have letter promising refund.2ndcontract was done.
I purchased a 2019impala-LT on or about 25 Nov 2019 from Enterprise Car Sales,fayetteville,NC finance by Santandar. I made the first payment of $2000.00 on 7Jan2020. On or about Feb 2020, I received a call from the enterprise manager, Mr. Hunter, that they had bought the contract back from Santandar due to error of not including the service contract amount in the computation on Santandar's end. We redid the contract which included the service contract amount on 7Mar2020 with the 1st pmt due on 18 Apr 2020still financed by Santandar. Afterwards, I received a letter from Santandar dated 7 Feb 2020 stating this transaction and that any payments made on the voided contract up to the date of the notice had been sent to Enterprise who will return my funds. Mr. Hunter, of enterprise, had their account dept. research the issue and confirmed that they had not received the funds. I sent emails back to Santandar through their online site to relay the findings. I have records. They never replied to any of my emails. I spoke to their representative of the dealership dept. on 17 Mar 2020 over the phone. He researched the issue with his managers and informed me that they had not release the funds to me because enterprise still owed $355.29 on the voided contract when enterprise bought the contract back. Mr. Hunter of enterprise informed me that the contract was purchased completely and that he would contact Santandar to settled the matter but later He stated that they have not replied to it either. Now, when I check my online acct. with Santandar, it shows both, the old contract with a $355.29 balance outstanding and the new contract with is correct and I am making pmts on it. This should not be. They both, have the same vin number, also. There is no reason to hold my funds due to a discrepancy between those two businesses. I am sure this is a breach of contract but I just want my due funds reimbursed. Thank you
I just want my due reimbursement of funds from the old contract and for my online account corrected to show only new contract and not old contract(it was null and voided). Thank You
26, 2020
***
1958 Glenwick Drive
Fayetteville, NC XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Santander Account Number: ***
Dear Mr.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
We are currently experiencing a high volume of inbound emails and apologize a representative was not available to assist with your concerns. Our customer's concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records indicate you have 2 accounts with Santander. The Account Number: *** is in the process of a dealership unwind and Account Number: ***7731 is the newer account created.
Our records further indicate that the above the Account Number: *** was repurchased by the dealership in April 2020. The account is in the process of being closed and will show a zero balance on the account.
In reference to your refund, we have submitted a request to issue a refund for $2,000.00 in the form of a check, which will be sent to you at the address above via FedEx in the next 5-7 days. We sincerely apologize for any inconvenience caused regarding this matter.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed regarding your account and an extension, please contact us directly at (XXX) XXX.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
(The consumer indicated he/she ACCEPTED the response from the business.)
They were very respectful and resolved the matter with expediency. Thank you very much for your great and expedient response.I am so happy that your establishment continues to support those who have little resources to challenge negative business practice. Thank you.
My car was a total loss. Gap has been trying to pay off my loan. Chrysler capital has "lost" 2 payment checks from gap. They refuse to apply payment.
My car was totaled on Feb 13. My insurance sent a payment less than 2 weeks later. We filed our claim with gap. Chrysler Capital "lost" two checks from gap. We have tracking numbers that show the check was delivered and signed for by Chrysler Capital. And now 2 1/2 months later, they still have not applied payment to my account.
I just want the payment applied to my account. I want to be free from this horrible business and a car that I no longer have possession of.
May 19, 2020
***
***
West *** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Chrysler Capital Account No.: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Chrysler Capital account. Thank you for allowing us the opportunity to address your concerns.
We regret any inconvenience that you have experienced in attempting to resolve this issue. Our customers concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records indicate that on May 13, 2020 a Guaranteed Asset Protection Insurance (GAP) payment posted to the account, in the amount of $8,715.30, with an effective date of May 8, 2020. After the posting of the GAP payment a principal balance remained on the account in the amount of $47.02.
As a courtesy, on May 18, 2020 the remaining balance on the account was waived and the account now reflects a zero balance. Enclosed is a copy of the payment history, which reflects the zero balance.
Thank you again for the allowing us opportunity to address your concerns. If further assistance is needed, please contact us directly at 1 (855) 563-5635.
Sincerely,
CHRYSLER CAPITAL
Enclosure
Santander has taken 4 of last 5 payments to finance charges, none to principal. Payoff has changed 3 times and is more than amt financed
2013 Camaro purchased from West Chevrolet, financed $18,596.00 and only one payment of first 5 payments has gone to principal. $334.48 goes to principal and rest of $450.75 payment goes to interest. Nov,, Dec and Jan payment went completely to interest charges. Feb payment $334.48 went to principal and $165.52 to finance charges. Then Mar payment of $450.75 went completely to finance charges, none to principal. The first payment statement dated 10/9/19 had payoff as $18,667.86 which is more than amount financed. Next statement dated 10/29/19 had payoff as $18,852.65 then statement for 11/26/19 still payoff was still $19,160.63 After payment was made Nov 29 2019 the December statement dated 12/27/19 principal was still $18,,596.00 and payoff was $19,050.65 Statement dated 1/27/19 after 2 payments principal was still same and payoff was $18,939.95 On 2/27/19, I paid $500.00 because there were late fees but $334.48 to principal and $165.52 to finance charges none to late fees. Payoff has always been more than principal. I have spoken to my daughter an attorney and a friend in financing that all 3 said that Santander has bad at their finance practices.
I want the principal balance corrected and estimated payoff should be less than principal balance. Would like to request that Santander please take Mar, Apr and May payments be added to the final loan payment and we start fresh with Jun 2020 payment.
May 20, 2020
***
***
*** XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Santander Account Number: ***
Dear Mr.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate that you entered into a Retail Installment Sale Contract (Contract) on October 2, 2019 in connection with the purchase of a 2013 Chevrolet Camaro (Vehicle). The amount financed was $18,596.00, at an annual percentage rate (APR) of 20.15% with a monthly payment of $450.75 beginning November 16, 2019. The Contract was assigned to Santander.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date. The amount of interest accrued daily can vary based on the amount of the principal balance and the number of days between payments.
Please understand that when a payment is received, accrued interest must be satisfied first, and then the remainder of the payment is applied toward the principal balance and/or outstanding fees on the account. Please note that as accrued interest is based on the principal balance, the portion of each payment applied toward interest will generally decrease as the principal balance decreases.
Please note payments were submitted late to the account, of which, 5 were not paid within 10 days of the scheduled due date, which caused late fees to be assessed to the account in the amount of $107.73.
Please be advised that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late or not received. There is no grace period for the accrual of interest.
Due to the payment pattern, more interest accrued between payments, causing the principal balance to reduce more slowly. If payments had been submitted in a timely manner, according to the contracted payment schedule, the principal balance would have been less.
As of the date of this correspondence, the account is 33 days past due and you are currently due for your April 16, 2020 through May 16, 2020 payments, with your next regular payment due on June 16, 2020. The payoff is currently $18,893.71 which is good through June 2, 2020 and will continue to increase per your billing statements until payments are allocated to the principal balance. The payoff on your previous billing statements were correct.
We respectfully decline to make any adjustments to your account, as we have determined that the balance is accurate and payments have been allocated to principal and interest correctly. In addition we kindly request to please contact us at the telephone number listed below regarding your request to move your March 2020, April 2020 and May 2020 payment to the end of your Contract.
Enclosed is a copy of the Contract and Payment History.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed regarding your account and an extension, please contact us directly at (XXX) XXX.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures