Santander Consumer USA Reviews (%countItem)
Santander Consumer USA Rating
Address: 1601 Elm St. STE 800, Dallas, Texas, United States, 75201-4701
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My monthly payment of $370 gets split unevenly between Principle and Interest. Santander an never explain to me the monthly percentage or formula that they use to calculate Interest. $82 of my April payment went towards the Principle. There has been months where even less has gone towards my principle. Every month the Interest taking is a different amount and is always significantly more than what goes towards the Principle. Why aren't Santanders Interests rates fixed? Why does the interest rate fluctuate every month? lending practices seem very predatory
Product_Or_Service: Auto Loan
Other (requires explanation) Have more of my payment going towards the Principle to actually pay off the car loan
May 7, 2020
*** R. ***
***.
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account Number: ***
Dear Mr.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate that on April 28, 2018, you entered into a Retail Installment Contract (Contract) to purchase a 2010 Hyundai Genesis (Vehicle). The amount financed was $13,942.63, at an APR of 24.00%. The Contract disclosed a term of 72 monthly payments in the amount of $370.74 each, which began on June 12, 2018. The Contract was assigned to Santander.
In regard the total amount that you will pay for the Vehicle, we refer you to the Federal Truth-in-Lending Disclosures on Page 1 of the Contract. Under the section titled "Finance Charge", the dollar amount that the credit will cost you, is $12,750.65, plus the "Amount Financed" of $13,942.63, equals the amount paid under the section titled "Total of Payments", which reflects the amount of $26,693.28. This is the amount you will pay if all payments are made according to the payment schedule set forth in the Contract.
We have determined that the reduction of the principal balance on your account is accurate. In the agreed upon auto finance contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis from the date the Contract is signed and assumes the customer will make their payment on the regularly scheduled payment due date. The amount of interest accrued daily can vary based on the amount of the principal balance and the number of days between payments.
Please note that daily interest, or per diem, is determined by multiplying the loan's principal balance by the contract interest rate divided by 365.
When a payment is received, the outstanding accrued interest must be satisfied first, then the remainder of the payment is applied toward principal and any fees owed on the account.
Over the life of the account you requested and were granted 1 due date change.
Please note that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late. There is no grace period for the accrual of interest.
Due to the payment assistance and payment pattern more interest accrued between payments, causing the principal balance to reduce more slowly. If payments had been submitted in a timely manner, according to the contracted payment schedule, the principal balance on your account would have been less.
In regard to the amount of your payment that was applied to your principal balance for April 2020, our records show that there were 37 days between the payments received on March 13, 2020 and April 19, 2020; therefore, 37 days of accrued interest was deducted from the payment received on April 19, 2020, in the amount $370.74. Of this payment, $89.31 was applied to principal and $281.43 was applied to interest.
As of the date of this response, the principal balance on the account has been reduced from $13,942.63 to $11,509.97.
We respectfully decline to apply more of the payments made to the principal balance, as the payments have been applied accurately and according to the Contract.
Enclosed is a copy of the Contract and Payment History for your review.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at 1 (888) 222.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
My monthly payment of $370 gets split unevenly between Principle and Interest. Santander an never explain to me the monthly percentage or formula that they use to calculate Interest. $82 of my April payment went towards the Principle. There has been months where even less has gone towards my principle. Every month the Interest taking is a different amount and is always significantly more than what goes towards the Principle. Why aren't Santanders Interests rates fixed? Why does the interest rate fluctuate every month? lending practices seem very predatory
Product_Or_Service: Auto Loan
Other (requires explanation) Have more of my payment going towards the Principle to actually pay off the car loan
May 7, 2020
*** R. ***
***.
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account Number: ***
Dear Mr.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate that on April 28, 2018, you entered into a Retail Installment Contract (Contract) to purchase a 2010 Hyundai Genesis (Vehicle). The amount financed was $13,942.63, at an APR of 24.00%. The Contract disclosed a term of 72 monthly payments in the amount of $370.74 each, which began on June 12, 2018. The Contract was assigned to Santander.
In regard the total amount that you will pay for the Vehicle, we refer you to the Federal Truth-in-Lending Disclosures on Page 1 of the Contract. Under the section titled "Finance Charge", the dollar amount that the credit will cost you, is $12,750.65, plus the "Amount Financed" of $13,942.63, equals the amount paid under the section titled "Total of Payments", which reflects the amount of $26,693.28. This is the amount you will pay if all payments are made according to the payment schedule set forth in the Contract.
We have determined that the reduction of the principal balance on your account is accurate. In the agreed upon auto finance contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis from the date the Contract is signed and assumes the customer will make their payment on the regularly scheduled payment due date. The amount of interest accrued daily can vary based on the amount of the principal balance and the number of days between payments.
Please note that daily interest, or per diem, is determined by multiplying the loan's principal balance by the contract interest rate divided by 365.
When a payment is received, the outstanding accrued interest must be satisfied first, then the remainder of the payment is applied toward principal and any fees owed on the account.
Over the life of the account you requested and were granted 1 due date change.
Please note that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late. There is no grace period for the accrual of interest.
Due to the payment assistance and payment pattern more interest accrued between payments, causing the principal balance to reduce more slowly. If payments had been submitted in a timely manner, according to the contracted payment schedule, the principal balance on your account would have been less.
In regard to the amount of your payment that was applied to your principal balance for April 2020, our records show that there were 37 days between the payments received on March 13, 2020 and April 19, 2020; therefore, 37 days of accrued interest was deducted from the payment received on April 19, 2020, in the amount $370.74. Of this payment, $89.31 was applied to principal and $281.43 was applied to interest.
As of the date of this response, the principal balance on the account has been reduced from $13,942.63 to $11,509.97.
We respectfully decline to apply more of the payments made to the principal balance, as the payments have been applied accurately and according to the Contract.
Enclosed is a copy of the Contract and Payment History for your review.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at 1 (888) 222.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
DAILY INTEREST RATE DOUBLES WITH DEFERMENTS AND LATE PAYMENTS, READ THE SMALL PRINT ALMOST ANOTHER YEAR PAYMENTS TO YOUR PAYOFF EVEN IF YOU CATCH UP YOUR DEFERMENTS AND ACCRUED INTEREST THEY STILL WILL TAKE YOUR MONEY JUST BE PREPARED TO PAY MORE UPON MATURITY AND YOU WON'T BE INCREDIBLY DISAPPOINTED.
I´m in breast cancer treatment, before the covid I had Flu.and Santander didnt changed my payments on contract
i´m in cancer breast treatment and before the covid I had flu.
I called Santander consumer explained all the situation on consumer service and I did a agreement to put those 3 payments in tje end of the contract on march, because I cant go out to work at this moment because i´m inside the risk group.
Today I received a voice mail from Sanatnder consumer about my account.
I access my account on website and saw my contract wasnt been update and shows me a debt of US$2,053.38. It´s not correct. I did by phone a new agreement putting those payments in the end of the contract.
I cant work. I cant go out my house because the covid.
After the end of covid I will return to my job but now I dont have money to pay.
i need to update my contract with the agremment i did by phone on Santander costumer service in march and return to pay my monthly amount only in june. I cant go out to work because the covid
May 11, 2020
***
***
*** XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Santander Account Number: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
We are aware of the current events that may be affecting our customers, and regret any inconvenience you may have experienced during these difficult times.
Our records show that you entered into a Temporary Modification on October 15, 2019, to reduce your monthly payments from $685.52 to $411.31 for a period of 6 months starting on November 17, 2019. Our records further show that only 3 payments have been received on your account per the modification. (November 14, 2019, December 16, 2019 and January 17, 2020)
Our records indicate that you contacted Santander via web submission on March 18, 2020 requesting payment assistance, and you were advised to contact our office for further assistance. No contact was received from you until April 21, 2020 when you contacted Santander again via web submission requesting an extension.
Your account was reviewed and your extension request was denied due to still making payments per the Temporary Modification. Please note that you cannot enter into a Temporary Modification and an extension at the same time, and you were advised of this on April 27, 2020.
While we empathize with your situation, we are unable to grant a 3 month extension on your account.
As of the date of this correspondence, your account is 84 days past due and you are currently due for your March 17, 2020 through May 17, 2020 payments.
Enclosed is a copy of the Modification and payment history.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed regarding your account and an extension, please contact us directly at X (XXX) XXX.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
(The consumer indicated he/she DID NOT accept the response from the business.)
I talked a lot of times with Santander Consumer USA
The last 2 times I received an answer my contract did the extension and I will receive documents to sign.
My last contact was yesterday.
I´m waiting this e-mail with the documents.
I called tree times to ask about the email and the costumer service says me all the time Sorry for the incovinience.
Please send the e-mail with the documents to sign to ***@***
I´m not working and sick. I´m trying to do my best to have an agreement with Santander Consumer USA, before go to court
May 21, 2020
***
***
Winter *** XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Santander Account Number: ***
Dear Ms.:
We have received your most recent complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your additional concerns.
We are aware of the current events that may be affecting our customers, and regret any inconvenience you may have experienced during these difficult times.
As stated in our previous response, your account was reviewed and your extension request was denied due to still making payments per the Temporary Modification which was granted on October 17, 2019. Please note that you cannot enter into a Temporary Modification and an extension at the same time, and you were advised of this on April 27, 2020.
While we empathize with your situation, we are unable to grant a 3 month extension on your account. After all payments are received under the Temporary Modification described above, the account would then be reviewed for a possible extension. Please note that no documents were mailed or emailed to you approving your extension.
As of the date of this correspondence, your account is 94 days past due and you are currently due for your March 17, 2020 through May 17, 2020 payments.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed regarding your account, please contact us directly at X (XXX) XXX.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Santander keeps reporting things on my credit report when one account shows positive and the other is a collection. This is duplicate and false info.
I purchased a car over 7 years ago and it was repossessed and Santander already sold the car, yet they are reporting collect. I have asked her to remove the false info on my credit report
Delete false info on my credit reports immediately.
May 6, 2020
***
*** E. ***
***, *** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: *** and ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) accounts. Thank you for allowing us the opportunity to address your concerns.
Our records show the following 2 accounts in your name with Santander:
Account No. ***XXXX - XXXX Honda Civic - The vehicle associated with this account was paid in full on January 27, 2013.
Account No. ***XXXX - XXXX Honda Civic - The vehicle associated with this account was repossessed on December 1, 2016, when the account was 103 days past due, and the vehicle was sold at auction on December 29, 2016.
The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies - Experian, Equifax, Transunion, and Innovis. It *** be necessary to contact the agencies directly regarding any disparity between reports.
As a matter of information, Santander has current policies and procedures that meet the Federal and State requirements necessary to be in compliance with certain debt collection practices, as it is Santander's objective to protect its customers from unfair debt collection acts.
In regard to Account No. ***XXXX - XXXX Honda Civic - a review of the information provided to the credit reporting agencies shows that on February 24, 2020, we advised the agencies that the account was Closed/Current with a zero balance, with no delinquencies.
In regard to Account No. ***XXXX - XXXX Honda Civic - a review of the information provided to the credit reporting agencies shows that on April 9, 2020, we advised the agencies that the account was Charged Off with a balance. This account charged off on December 31, 2016 when the account became over 120 days past due.
We respectfully decline your request to remove either account from reporting as the information reported matches our records.
Enclosed are documents, which validate the debt, for both accounts.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at (888) 222-4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures:
Retail Installment Sale Contract (2)
Payment History (2)
Notice of Intent to Dispose of Motor Vehicle
Explanation of Calculation of Surplus or Deficiency
Misleading Practices- Mobile Banking
***- I have reported this to them, to my bank, and made two official complaints. They now have in writing formal complaints. Currently their site is down. Auto Loan- Made April Payment. Shows May Payment is due and went to pay it. I went to pay it like normal. Clicked on amount due that clearly said 403.08 and agreed to make the payment. I then find out they took the payment and no clue where it's going. I agreed to May and amount but instead I guess they are applying it to the principle.
No clue as that's not what I authorized and very deceptive and misleading. I've sent a dispute with them immediately and now sent a formal Revocation Of Payment and Disputed with my Bank.
At a time like this they need to update their website as it violates many laws and the payment results in unauthorized.
They need reported and their misleading tactics need changed not to take consumer money at this time. It's awful and sad to see at this time.
Revocation as Requested to them within 10 minutes and then again in formal writing and now through my bank. I want them to change their misleading payment and practices and adjust it to not be against the law. That would be ideal.
May 7, 2020
***
*** E
*** IN XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account ***
Dear ***:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate that you entered into a Retail Installment Sale Contract (Contract) on October 17, 2016 in connection with the purchase of a 2012 Chevrolet Impala (Vehicle). The amount financed was $10, 554.86 at an annual percentage rate (APR) of 21.00%. The payment schedule called for 60 monthly payments of $287.84 each month, with the first payment due on November 20, 2016.
In regard to the total amount paid on the account, we refer you to the Federal Truth-in-Lending Disclosures on Page 1 of the Contract. Under the section titled "Finance Charge", the dollar amount that the credit will cost you, is $6, 715.54, plus the "Amount Financed" of $10, 554.86, equals the amount paid under the section titled "Total of Payments", which reflects the amount of $17, 270.40. This is the amount you would have paid if all payments had been made according to the payment schedule set forth in the Contract
In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date. The amount of interest accrued daily can vary based on the amount of the principal balance and the number of days between payments.
Our records indicate that over the life of the account you requested and were granted a total of 4 monthly payment extensions. In some months, no payment was received, or the payment received was less than the contracted monthly payment amount. In addition, payments were submitted late to the account, of which, 30 were paid more than 10 days late, which caused late fees to be assessed to the account.
Please note we have no record of any additional complaint on file besides the Revdex.coms Case # XXXXXXXX nor any type of dispute.
The enclosed payment history shows that we received payment on April 11, 2020 through our IVR (Integrated Voice Response) in the amount of $300.00 and prior we received payment through the IVR (Integrated Voice Response) on March 6, 2020 in the amount of $300.00.
Therefore unable to substantiate our online IVR (Integrated Voice Response) or Online Banking system is not working correctly. Additionally as of the date of this response the account is past due for March 2020 in the amount of $176.24 and April 2020 in the amount of $287.84.
Santander's monthly billing statements are generated up to 15-22 days prior to the next scheduled payment due date. Statements are provided to customers as a courtesy, however, customers are responsible to make their monthly payments as set forth in the contract, regardless of whether the statement is received. You may view your current or past billing statements through our website under "MyAccount". Please contact us if you need assistance with any login information.
We apologize if you feel that you have been treated in an unprofessional manner and hope that this explanation of your account is satisfactory to you. If further assistance is needed, please contact us directly at (888) 222-4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosure
Contract
Payment History
Car was repoed. I paid to get car out and paid fees each time. They say I still owe storage fees but I paid fees and payments owed.
I paid storage fees and payments owed but they keep saying I owe it. I need them to remove those items and reflect that it was paid as it is affecting my credit. Repo fee and storage fee keep appearing in my statement as still owed.
Remove and correct fees. A detailed explanation of why we are still being charged those fees when we paid what they said we owed.
May 7, 2020
***
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
We regret to learn about your concerns regarding fees associated with your account. Our customers concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records indicate that on February 4, 2017, you entered into a Retail Installment Contract (Contract), with CarMax Auto Superstores, Inc., in connection with the purchase of a 2013 Fiat 500 (Vehicle). The amount financed was $14,069.08 at an annual percentage rate (APR) of 20.61%. The payment schedule called for 72 monthly payments of $344.92 each, with the first payment due on March 21, 2017. The Contract was assigned to Santander.
Our records indicate that the Vehicle was repossessed on July 24, 2018 due to past due payments when the account was 85 days past due.
Prior to the repossession, we mailed you a letter titled, "Notice of Right to Cure" (RTC) dated June 20, 2018 notifying you the account was in default. After the repossession, we mailed you a letter titled, "Notice of our Plan to Sell Property" (NOI) dated July 24, 2018, explaining we would sell the Vehicle after August 7, 2018 but also provided you with the opportunity to reinstate the account and redeem the Vehicle.
A review of the account indicates that after the Vehicle repossessed on July 24, 2018, you were provided with a reinstatement quote which included the option to bill back your repossession fees to the account to pay at a later date in time which you opted for.
Below is a breakdown of the reinstatement quote provided to you on July 24, 2018:
Past Due Payments: $1,009.28
Outstanding Late Fees: $102.40
Repossession Fee: $385.00 (Billed back fee)
Total Reinstatement Quote Amount: $1,496.68
Total Amount to Reinstate: $1,111.68
On July 25, 2018 we received a payment in the amount of $500.00 and an additional $500.00 was received on July 26, 2018 which reduced the balance due from April and May 2018 leaving a balance of $9.28. Although you were quoted $1,111.68 to reinstate, the reinstatement was granted from receipt of the $1,000.00 received and a Vehicle release form was submitted on July 27, 2018. Please be advised that instructions on the Vehicle release form indicated to bill back all applicable fees to Santander.
The enclosed Payment History lists an assessed repossession fee in the amount of $385.00, on August 17, 2018. In addition, a repossession storage fee in the amount of $125.00 assessed to the account on September 11, 2018. The fees will remain on the account until you are able to satisfy the late fee balance in full.
A review of the account indicates that following the Vehicle release request, you submitted a payment of $344.92 effective August 2, 2018, for the payment due from July 30, 2018. Our records do not indicate any payment submitted to fees since the date of the repossession as all payments have been applied to the monthly payments due.
As of the date of this correspondence, the account is current and the next scheduled payment due will be May 30, 2020 in the amount of $279.68, late fees of $102.40 and repossession fees of $510.00.
We respectfully decline your request to remove the fees as we have confirmed that the fees were assessed accordingly.
Enclosed are account related documents.
We apologize for any inconvenience this matter may have caused and hope that this information has addressed all of your concerns. If further assistance is needed, we may be contacted directly (888) 222-4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures:
Contract
Payment History
RTC
NOI
Car was repoed. I paid to get car out and paid fees each time. They say I still owe storage fees but I paid fees and payments owed.
I paid storage fees and payments owed but they keep saying I owe it. I need them to remove those items and reflect that it was paid as it is affecting my credit. Repo fee and storage fee keep appearing in my statement as still owed.
Remove and correct fees. A detailed explanation of why we are still being charged those fees when we paid what they said we owed.
May 7, 2020
***
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
We regret to learn about your concerns regarding fees associated with your account. Our customers concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records indicate that on February 4, 2017, you entered into a Retail Installment Contract (Contract), with CarMax Auto Superstores, Inc., in connection with the purchase of a 2013 Fiat 500 (Vehicle). The amount financed was $14,069.08 at an annual percentage rate (APR) of 20.61%. The payment schedule called for 72 monthly payments of $344.92 each, with the first payment due on March 21, 2017. The Contract was assigned to Santander.
Our records indicate that the Vehicle was repossessed on July 24, 2018 due to past due payments when the account was 85 days past due.
Prior to the repossession, we mailed you a letter titled, "Notice of Right to Cure" (RTC) dated June 20, 2018 notifying you the account was in default. After the repossession, we mailed you a letter titled, "Notice of our Plan to Sell Property" (NOI) dated July 24, 2018, explaining we would sell the Vehicle after August 7, 2018 but also provided you with the opportunity to reinstate the account and redeem the Vehicle.
A review of the account indicates that after the Vehicle repossessed on July 24, 2018, you were provided with a reinstatement quote which included the option to bill back your repossession fees to the account to pay at a later date in time which you opted for.
Below is a breakdown of the reinstatement quote provided to you on July 24, 2018:
Past Due Payments: $1,009.28
Outstanding Late Fees: $102.40
Repossession Fee: $385.00 (Billed back fee)
Total Reinstatement Quote Amount: $1,496.68
Total Amount to Reinstate: $1,111.68
On July 25, 2018 we received a payment in the amount of $500.00 and an additional $500.00 was received on July 26, 2018 which reduced the balance due from April and May 2018 leaving a balance of $9.28. Although you were quoted $1,111.68 to reinstate, the reinstatement was granted from receipt of the $1,000.00 received and a Vehicle release form was submitted on July 27, 2018. Please be advised that instructions on the Vehicle release form indicated to bill back all applicable fees to Santander.
The enclosed Payment History lists an assessed repossession fee in the amount of $385.00, on August 17, 2018. In addition, a repossession storage fee in the amount of $125.00 assessed to the account on September 11, 2018. The fees will remain on the account until you are able to satisfy the late fee balance in full.
A review of the account indicates that following the Vehicle release request, you submitted a payment of $344.92 effective August 2, 2018, for the payment due from July 30, 2018. Our records do not indicate any payment submitted to fees since the date of the repossession as all payments have been applied to the monthly payments due.
As of the date of this correspondence, the account is current and the next scheduled payment due will be May 30, 2020 in the amount of $279.68, late fees of $102.40 and repossession fees of $510.00.
We respectfully decline your request to remove the fees as we have confirmed that the fees were assessed accordingly.
Enclosed are account related documents.
We apologize for any inconvenience this matter may have caused and hope that this information has addressed all of your concerns. If further assistance is needed, we may be contacted directly (888) 222-4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures:
Contract
Payment History
RTC
NOI
Santander keeps reporting things on my credit report when one account shows positive and the other is a collection. This is duplicate and false info.
I purchased a car over 7 years ago and it was repossessed and Santander already sold the car, yet they are reporting collect. I have asked her to remove the false info on my credit report
Delete false info on my credit reports immediately.
May 6, 2020
***
*** E. ***
***, *** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: *** and ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) accounts. Thank you for allowing us the opportunity to address your concerns.
Our records show the following 2 accounts in your name with Santander:
Account No. ***XXXX - XXXX Honda Civic - The vehicle associated with this account was paid in full on January 27, 2013.
Account No. ***XXXX - XXXX Honda Civic - The vehicle associated with this account was repossessed on December 1, 2016, when the account was 103 days past due, and the vehicle was sold at auction on December 29, 2016.
The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies - Experian, Equifax, Transunion, and Innovis. It *** be necessary to contact the agencies directly regarding any disparity between reports.
As a matter of information, Santander has current policies and procedures that meet the Federal and State requirements necessary to be in compliance with certain debt collection practices, as it is Santander's objective to protect its customers from unfair debt collection acts.
In regard to Account No. ***XXXX - XXXX Honda Civic - a review of the information provided to the credit reporting agencies shows that on February 24, 2020, we advised the agencies that the account was Closed/Current with a zero balance, with no delinquencies.
In regard to Account No. ***XXXX - XXXX Honda Civic - a review of the information provided to the credit reporting agencies shows that on April 9, 2020, we advised the agencies that the account was Charged Off with a balance. This account charged off on December 31, 2016 when the account became over 120 days past due.
We respectfully decline your request to remove either account from reporting as the information reported matches our records.
Enclosed are documents, which validate the debt, for both accounts.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at (888) 222-4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures:
Retail Installment Sale Contract (2)
Payment History (2)
Notice of Intent to Dispose of Motor Vehicle
Explanation of Calculation of Surplus or Deficiency
Misleading Practices- Mobile Banking
***- I have reported this to them, to my bank, and made two official complaints. They now have in writing formal complaints. Currently their site is down. Auto Loan- Made April Payment. Shows May Payment is due and went to pay it. I went to pay it like normal. Clicked on amount due that clearly said 403.08 and agreed to make the payment. I then find out they took the payment and no clue where it's going. I agreed to May and amount but instead I guess they are applying it to the principle.
No clue as that's not what I authorized and very deceptive and misleading. I've sent a dispute with them immediately and now sent a formal Revocation Of Payment and Disputed with my Bank.
At a time like this they need to update their website as it violates many laws and the payment results in unauthorized.
They need reported and their misleading tactics need changed not to take consumer money at this time. It's awful and sad to see at this time.
Revocation as Requested to them within 10 minutes and then again in formal writing and now through my bank. I want them to change their misleading payment and practices and adjust it to not be against the law. That would be ideal.
May 7, 2020
***
*** E
*** IN XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account ***
Dear ***:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate that you entered into a Retail Installment Sale Contract (Contract) on October 17, 2016 in connection with the purchase of a 2012 Chevrolet Impala (Vehicle). The amount financed was $10, 554.86 at an annual percentage rate (APR) of 21.00%. The payment schedule called for 60 monthly payments of $287.84 each month, with the first payment due on November 20, 2016.
In regard to the total amount paid on the account, we refer you to the Federal Truth-in-Lending Disclosures on Page 1 of the Contract. Under the section titled "Finance Charge", the dollar amount that the credit will cost you, is $6, 715.54, plus the "Amount Financed" of $10, 554.86, equals the amount paid under the section titled "Total of Payments", which reflects the amount of $17, 270.40. This is the amount you would have paid if all payments had been made according to the payment schedule set forth in the Contract
In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date. The amount of interest accrued daily can vary based on the amount of the principal balance and the number of days between payments.
Our records indicate that over the life of the account you requested and were granted a total of 4 monthly payment extensions. In some months, no payment was received, or the payment received was less than the contracted monthly payment amount. In addition, payments were submitted late to the account, of which, 30 were paid more than 10 days late, which caused late fees to be assessed to the account.
Please note we have no record of any additional complaint on file besides the Revdex.coms Case # XXXXXXXX nor any type of dispute.
The enclosed payment history shows that we received payment on April 11, 2020 through our IVR (Integrated Voice Response) in the amount of $300.00 and prior we received payment through the IVR (Integrated Voice Response) on March 6, 2020 in the amount of $300.00.
Therefore unable to substantiate our online IVR (Integrated Voice Response) or Online Banking system is not working correctly. Additionally as of the date of this response the account is past due for March 2020 in the amount of $176.24 and April 2020 in the amount of $287.84.
Santander's monthly billing statements are generated up to 15-22 days prior to the next scheduled payment due date. Statements are provided to customers as a courtesy, however, customers are responsible to make their monthly payments as set forth in the contract, regardless of whether the statement is received. You may view your current or past billing statements through our website under "MyAccount". Please contact us if you need assistance with any login information.
We apologize if you feel that you have been treated in an unprofessional manner and hope that this explanation of your account is satisfactory to you. If further assistance is needed, please contact us directly at (888) 222-4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosure
Contract
Payment History
Appropriation of payment not correct for principle and interest on my early payments made. Continual issue for two month in a row.
I have made my car payment early nearly every month. Normally around a week early except these past two months where I made my car payment around 25 days early. Both of these months Santander has not registered my payment even reflecting that I did not make a payment last month. I make my payments early to cut down on the interest but this is not being achieved due to the company not accounting for my early payment. The same situation is present this month. I need my payments accounted for appropriately, correct amount to principle correct amount to interest, and for my payments to be accounted for when made.
I need my payments accounted for appropriately, correct amount to principle correct amount to interest, and for my payments to be accounted for when made.
May 6, 2020
***
*** Easy ***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Mr.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate on June 12, 2019, you entered into a Retail Installment Sale Contract (Contract) with Payless Car Sales (Dealership) in connection with financing the purchase of a 2015 Jeep Grand Cherokee (Vehicle). The amount financed was $24,743.50 at an Annual Percentage Rate (APR) of 17.28%. The payment schedule called for 72 monthly payments in the amount of $558.31 each, beginning July 27, 2019. Santander was the assignee of the Contract.
A review of the account indicates two (2) payments received within the month of February 2020. On February 14, 2020, you submitted a payment in the amount of $558.31 which satisfied the monthly payment due on February 27, 2020. Subsequently, another payment in the amount of $558.31 was applied to the account on February 27, 2020. An internal processing error occurred and unfortunately the payment did not advance the account.
A Santander representative spoke to you on March 31, 2020 regarding concerns of the payment that you submitted on February 27, 2020. In an effort to assist you, the representative submitted a request to our Accounting Department for the payment in question to be reviewed.
After an audit of your account, an update was completed on April 2, 2020 by our Accounting Department to advance the account, as the payment received on February 27, 2020 should have applied and advanced the March 27, 2020 monthly payment. We have enclosed a copy of the account Payment History indicating the updated payment. We apologize for any inconvenience this matter has caused.
Please note that 2 additional payments have applied to the account since February 27, 2020 and our records now indicate that the account is current with the next payment due on June 27, 2020. We believe this matter is now resolved.
Regarding interest concerns, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on their regularly scheduled payment due date.
When a payment is received, the accrued interest must be satisfied first, and the remainder of the payment is applied toward principal and/or fees owed on the account. The amount of interest accrued can vary based on the amount of the principal balance and the number of days between payments.
As of the date of this correspondence, the principal balance has been reduced from $24,743.50 to $22,257.53 and the account is current.
Please find enclosed account related documents.
Thank you again for allowing us the opportunity to address your concerns. Please contact us directly at (888) 222-4227 if you need additional assistance.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Contract
Payment History
(The consumer indicated he/she ACCEPTED the response from the business.)
My only concern is that my payments are accounted for and the appropriate amount is accredited to both the interest and principal account.
Appropriation of payment not correct for principle and interest on my early payments made. Continual issue for two month in a row.
I have made my car payment early nearly every month. Normally around a week early except these past two months where I made my car payment around 25 days early. Both of these months Santander has not registered my payment even reflecting that I did not make a payment last month. I make my payments early to cut down on the interest but this is not being achieved due to the company not accounting for my early payment. The same situation is present this month. I need my payments accounted for appropriately, correct amount to principle correct amount to interest, and for my payments to be accounted for when made.
I need my payments accounted for appropriately, correct amount to principle correct amount to interest, and for my payments to be accounted for when made.
May 6, 2020
***
*** Easy ***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Mr.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate on June 12, 2019, you entered into a Retail Installment Sale Contract (Contract) with Payless Car Sales (Dealership) in connection with financing the purchase of a 2015 Jeep Grand Cherokee (Vehicle). The amount financed was $24,743.50 at an Annual Percentage Rate (APR) of 17.28%. The payment schedule called for 72 monthly payments in the amount of $558.31 each, beginning July 27, 2019. Santander was the assignee of the Contract.
A review of the account indicates two (2) payments received within the month of February 2020. On February 14, 2020, you submitted a payment in the amount of $558.31 which satisfied the monthly payment due on February 27, 2020. Subsequently, another payment in the amount of $558.31 was applied to the account on February 27, 2020. An internal processing error occurred and unfortunately the payment did not advance the account.
A Santander representative spoke to you on March 31, 2020 regarding concerns of the payment that you submitted on February 27, 2020. In an effort to assist you, the representative submitted a request to our Accounting Department for the payment in question to be reviewed.
After an audit of your account, an update was completed on April 2, 2020 by our Accounting Department to advance the account, as the payment received on February 27, 2020 should have applied and advanced the March 27, 2020 monthly payment. We have enclosed a copy of the account Payment History indicating the updated payment. We apologize for any inconvenience this matter has caused.
Please note that 2 additional payments have applied to the account since February 27, 2020 and our records now indicate that the account is current with the next payment due on June 27, 2020. We believe this matter is now resolved.
Regarding interest concerns, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on their regularly scheduled payment due date.
When a payment is received, the accrued interest must be satisfied first, and the remainder of the payment is applied toward principal and/or fees owed on the account. The amount of interest accrued can vary based on the amount of the principal balance and the number of days between payments.
As of the date of this correspondence, the principal balance has been reduced from $24,743.50 to $22,257.53 and the account is current.
Please find enclosed account related documents.
Thank you again for allowing us the opportunity to address your concerns. Please contact us directly at (888) 222-4227 if you need additional assistance.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Contract
Payment History
(The consumer indicated he/she ACCEPTED the response from the business.)
My only concern is that my payments are accounted for and the appropriate amount is accredited to both the interest and principal account.
Vehicle was totaled and check never applied to my account for payoff.
Bought vehicle on 12 /29/2019. I was hospitalized 1/31/2020 to 2/14/2020 and snowstorm knocked over tree on vehicle on the 8th. The vehicle was taken to the body shop 2/17/2020. Was appraised 03/04/2020. Totaled 03/04/2020 and check number XXXXXXXXX made payable to SANTANDER CONSUMER USA INC sent out. Vehicle was taken by insurance company on 03/05/2020. It is 04/24/2020 and I have mail stating that I am 2 payments behind, about to be 3. I called Santander consumer and they seem to not have the money and acted as if they really didn't care.
I wish for the check to be found and applied to the loan. The loan will be payed off then. Also the 'late' payments applied to my father's and mine credit be fixed
May 7, 2020
***
***
***, *** XXXXX
Re: Revdex.com Complaint No.: XXXXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records show that on April 28, 2020 a Total Loss Insurance check payment in the amount of $6,264.58 (Check No. XXXXXXXXX, dated March 27, 2020) posted to the account effective February 8, 2020. On April 30, 2020 the referenced check payment was returned due to Non-Sufficient Funds (NSF).
After reviewing the account, our records show you called and spoke with one of our representatives on *** 6, 2020, who advised you of the issues with the payment, and you indicated that you would contact your insurance company to obtain additional information regarding the returned payment. On a subsequent call the same day you advised that a new check (Check No. XXXXXXXXX) was issued and sent to us. As we have not received the reissued check payment we are unable to post it to your account.
The Fair Credit Reporting Act (FCRA) states that we are required to accurately report all account information to the Credit Bureaus. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It *** be necessary to contact the agencies directly regarding any disparity between reports.
As a matter of information, Santander has current policies and procedures that meet the Federal and State requirements necessary to be in compliance with certain debt collection practices, as it is Santander's objective to protect its customers from unfair debt collection acts.
A review of the information provided to the credit reporting agencies shows that on March 31, 2020, we advised the agencies that the account was current with a balance of $6,239.00 and no reported delinquencies.
We kindly ask that you contact us within 3-5 business days to receive an update on the account status regarding the insurance payment.
Enclosed is a copy of the Retail Installment Sale Contract and Payment History.
Thank you for allowing us the opportunity to address your concerns. If you have any additional concerns, or need assistance please contact us directly at (XXX) XXX-XXXX.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Vehicle was totaled and check never applied to my account for payoff.
Bought vehicle on 12 /29/2019. I was hospitalized 1/31/2020 to 2/14/2020 and snowstorm knocked over tree on vehicle on the 8th. The vehicle was taken to the body shop 2/17/2020. Was appraised 03/04/2020. Totaled 03/04/2020 and check number XXXXXXXXX made payable to SANTANDER CONSUMER USA INC sent out. Vehicle was taken by insurance company on 03/05/2020. It is 04/24/2020 and I have mail stating that I am 2 payments behind, about to be 3. I called Santander consumer and they seem to not have the money and acted as if they really didn't care.
I wish for the check to be found and applied to the loan. The loan will be payed off then. Also the 'late' payments applied to my father's and mine credit be fixed
May 7, 2020
***
***
***, *** XXXXX
Re: Revdex.com Complaint No.: XXXXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records show that on April 28, 2020 a Total Loss Insurance check payment in the amount of $6,264.58 (Check No. XXXXXXXXX, dated March 27, 2020) posted to the account effective February 8, 2020. On April 30, 2020 the referenced check payment was returned due to Non-Sufficient Funds (NSF).
After reviewing the account, our records show you called and spoke with one of our representatives on *** 6, 2020, who advised you of the issues with the payment, and you indicated that you would contact your insurance company to obtain additional information regarding the returned payment. On a subsequent call the same day you advised that a new check (Check No. XXXXXXXXX) was issued and sent to us. As we have not received the reissued check payment we are unable to post it to your account.
The Fair Credit Reporting Act (FCRA) states that we are required to accurately report all account information to the Credit Bureaus. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It *** be necessary to contact the agencies directly regarding any disparity between reports.
As a matter of information, Santander has current policies and procedures that meet the Federal and State requirements necessary to be in compliance with certain debt collection practices, as it is Santander's objective to protect its customers from unfair debt collection acts.
A review of the information provided to the credit reporting agencies shows that on March 31, 2020, we advised the agencies that the account was current with a balance of $6,239.00 and no reported delinquencies.
We kindly ask that you contact us within 3-5 business days to receive an update on the account status regarding the insurance payment.
Enclosed is a copy of the Retail Installment Sale Contract and Payment History.
Thank you for allowing us the opportunity to address your concerns. If you have any additional concerns, or need assistance please contact us directly at (XXX) XXX-XXXX.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Company used a third party company to illegally repossed a vehicle. Items were stolen out of the vehicle, vehicle was damaged upon pickup.
Spoke to several reps beginning from February up until April 2 vehicle was pickup March 8 not working and items stolen out of it. Had to tow the vehicle to a near by shop for repairs. Complaint was filed, then closed with no follow up. Another compliant filed pictures and documents sent no response.
For vehicle to be repaired the correct way by an authorized dealer. Credit to the account
April 29, 2020
***
*** N ***
Hollywood, FL XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account ***
Dear ***:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate that a letter titled "Notice of Right to Cure Default and Requirement of Strict Compliance" (RTC) dated October 28, 2019 was mailed to you at the address on file, stating that the account was in default and if not cured by November 11, 2019 we would take possession of the Vehicle.
Our records show that the Vehicle was repossessed on January 19, 2020. After the repossession, a letter titled "Notice of Repossession and Notice of Our Plan to Sell Property" (NOI), dated January 20, 2019, was mailed to you at the address on file, explaining that the Vehicle would be sold sometime after February 3, 2020, but also gave you the opportunity to redeem the Vehicle.
Please note, the Vehicle was redeemed on February 21, 2020.
Our records further show that on February 25, 2020 you spoke with a representative in our Customer Service department which opened a complaint in regard to your missing personal property and certain mechanical issues that may have been caused by the repossession. On February 28, 2020 a representative from our Executive Office advised you we would need a statement of fact, receipts, police report and diagnostic test for mechanical issues for us to review the matter.
Additionally, on March 30, 2020 we opened a claim on with our Executive Office and requested the documents referenced above and you were advised the claim would be closed if requested documents were not received by April 6, 2020.
As of the date of this correspondence we have received the statement of fact on April 2, 2020, however we have not received pictures, receipts or a diagnostic test for the mechanical issues. We have made numerous attempts to reach you by telephone regarding the status of your claim but we were unable to reach you.
We request that you provide us with any other information you may have that may assist us in reviewing the missing items. For a prompt response to your request, you *** send the requested information by:
Fax: (XXX) XXX-XXXX, or
By Mail: Santander
Attn: Legal Department
*** Street, Suite ***
Dallas, TX XXXXX
At this time, we respectfully decline to repair the Vehicle by authorized dealer or to credit your account.
We apologize if you feel that you have been treated in an unprofessional manner and hope that this explanation of your account is satisfactory to you. If further assistance is needed, please contact us directly at X-XXX-XXX-XXXX.
Sincerely,
SANTANDER CONSUMER USA INC.
2004 bmw 645ci I requested numerous time proof that I paid off this vehicle release of lien I never received any release of lien paperwork in the mail
On February 27,2020 my car was financed by gateway one Finance I paid the vehicle off on February 27,2020 and was told I will receive my title in the mail. March 2,2020 gateway one finance went out of business. I called gateway one and was referred to Santander Consumer and was told I need to contact them concerning my title. I contacted Santander Consumer many time and was told that my vehicle is paid off and I will receive a copy my title in the Mail and Would send me a lien release paperwork that I owe nothing on the vehicle. I never received any paperwork stating that my vehicle is paid in full and there is no lien on my vehicle. I talked to numerous supervisor with Santander Consumers and was that they will mail proof that my car is paid in full I been waiting since February 27,2020 for my 2004 title or lien release paperwork the last time I talk to a supervisor 2 weeks ago I was told that the dmv is closed and they will mail me lien release paperwork immediately stating that My vehicle was paid in full I never received any paperwork or lien release from Santander Consumers.
I want an lien release that my 2004 bmw 645ci is paid in full and I have an zero balance.
May 4, 2020
***
*** Ave
Clovis, CA XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***0896
Dear Mr.:
We have received your complaint, submitted through the Revdex.com (Revdex.com), regarding the above referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Please note that effective March 2, 2020, all Gateway One Lending & Finance (Gateway) accounts will now be serviced by Santander. We provided notice of the conversion of your Gateway account to Santander in a letter sent to you dated February 21, 2020.
Please accept our apologies for any misinformation you may have received regarding the process to release the lien on the vehicle, and for any inconvenience you may have experienced while trying to obtain a resolution for your concerns during the conversion.
Upon receiving your complaint we were able to verify that the account has been paid in full and it now reflects as closed in our system. Additionally, on May 4, 2020 we sent an electronic request to the California Department of Motor Vehicles (CA-DMV) to remove our lien on the vehicle. Once the CA-DMV acknowledges the request for lien removal, which could take 5-7 business days, they will mail the title to the last known registered address they have on file for you.
If you need any additional assistance during this process we ask that you contact the CA-DMV by phone at XXX-XXX-XXXX or visit them online at www.dmv.ca.gov.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at X (XXX) XXX-XXXX.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Conversion Notice
Contract
Payment History
I send funds to Santander Consumer USA in excess of the monthly payment amount to go to principal,but they apply the extra to next month's interest!
I have a loan from Santander Consumer USA for my 2019 Mitsubishi Mirage. I have sent more money than the monthly payment each month in hopes of paying the principal off early. Instead, that money is applied to next month's interest. I don't owe them for next month's interest. I enclosed a letter explaining the extra money goes to principal. Account #XXXXXXXXXX. My Oct.29,2019 excess payment had $289.17 go toward Nov.'s payment. My Jan.30 excess payment had $229.17 go toward Feb.'s payment. In March, I sent a money order for the exact monthly payment of $470.83 and another money order for an additional $129.17 with a letter asking the $129.17 be applied to the principal. However, the $129.17 was applied to interest with no reduction to the amount due in April. When I called Santander, Their associate started me out with their standard,"Do you understand simple interest?" I helped her understand how badly she would be hurt, if she ever she ever says that to me in person. So she began explaining the simple interest of my extra payment was less than half of Avogadro's number so that money goes to interest. I asked for her name. She said she would send the matter to accounting. I can call back in 3 to 5 business days.
I want any funds that I have sent to this lender in excess of my monthly total amount due to be applied directly to the principal.
May 1, 2020
***
*** Summit ***
***, *** XXXXX-XXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account ***
Dear ***:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate that you entered into a Retail Installment Sale Contract (Contract) on September 13, 2019 in connection with the purchase of a 2019 Mitsubishi Mirage (Vehicle). The amount financed was $17,966.80 at an annual percentage rate (APR) of 23.41%. The payment schedule called for 72 monthly payments of $471.08 each month, with the first payment due on October 28, 2019.
Additionally, a correspondence dated October 4, 2019 was mailed to the address on file advising you of our opportunity to reduce your APR, which resulted in lower payment of $470.83. Please note the original APR of 23.41% was changed to 23.38%.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date. The amount of interest accrued daily can vary based on the amount of the principal balance and the number of days between payments.
Regarding your previous communication with a Santander Representative, on April 22, 2020 they advised you of simple interest and in effort to assist, your concerns were sent over for review to our Accounting Department regarding your $129.17 payment received on March 28, 2020. Please note, the representative advised you to follow up on this request. On April 23, 2020, our Accounting Department confirmed they could not reallocate to principle only, due to our current payment guidelines as owed interest on the account was not satisfied when the payment posted.
Please note, on the enclosed Payment History the last payment we received by mail in the amount of $1,470.83 was allocated as $322.18 towards interest and $1,148.65 towards your principle balance.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at (888) 222.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Contract
Payment History
2004 bmw 645ci I requested numerous time proof that I paid off this vehicle release of lien I never received any release of lien paperwork in the mail
On February 27,2020 my car was financed by gateway one Finance I paid the vehicle off on February 27,2020 and was told I will receive my title in the mail. March 2,2020 gateway one finance went out of business. I called gateway one and was referred to Santander Consumer and was told I need to contact them concerning my title. I contacted Santander Consumer many time and was told that my vehicle is paid off and I will receive a copy my title in the Mail and Would send me a lien release paperwork that I owe nothing on the vehicle. I never received any paperwork stating that my vehicle is paid in full and there is no lien on my vehicle. I talked to numerous supervisor with Santander Consumers and was that they will mail proof that my car is paid in full I been waiting since February 27,2020 for my 2004 title or lien release paperwork the last time I talk to a supervisor 2 weeks ago I was told that the dmv is closed and they will mail me lien release paperwork immediately stating that My vehicle was paid in full I never received any paperwork or lien release from Santander Consumers.
I want an lien release that my 2004 bmw 645ci is paid in full and I have an zero balance.
May 4, 2020
***
*** Ave
Clovis, CA XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***0896
Dear Mr.:
We have received your complaint, submitted through the Revdex.com (Revdex.com), regarding the above referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Please note that effective March 2, 2020, all Gateway One Lending & Finance (Gateway) accounts will now be serviced by Santander. We provided notice of the conversion of your Gateway account to Santander in a letter sent to you dated February 21, 2020.
Please accept our apologies for any misinformation you may have received regarding the process to release the lien on the vehicle, and for any inconvenience you may have experienced while trying to obtain a resolution for your concerns during the conversion.
Upon receiving your complaint we were able to verify that the account has been paid in full and it now reflects as closed in our system. Additionally, on May 4, 2020 we sent an electronic request to the California Department of Motor Vehicles (CA-DMV) to remove our lien on the vehicle. Once the CA-DMV acknowledges the request for lien removal, which could take 5-7 business days, they will mail the title to the last known registered address they have on file for you.
If you need any additional assistance during this process we ask that you contact the CA-DMV by phone at XXX-XXX-XXXX or visit them online at www.dmv.ca.gov.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at X (XXX) XXX-XXXX.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Conversion Notice
Contract
Payment History
Company used a third party company to illegally repossed a vehicle. Items were stolen out of the vehicle, vehicle was damaged upon pickup.
Spoke to several reps beginning from February up until April 2 vehicle was pickup March 8 not working and items stolen out of it. Had to tow the vehicle to a near by shop for repairs. Complaint was filed, then closed with no follow up. Another compliant filed pictures and documents sent no response.
For vehicle to be repaired the correct way by an authorized dealer. Credit to the account
April 29, 2020
***
*** N ***
Hollywood, FL XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account ***
Dear ***:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate that a letter titled "Notice of Right to Cure Default and Requirement of Strict Compliance" (RTC) dated October 28, 2019 was mailed to you at the address on file, stating that the account was in default and if not cured by November 11, 2019 we would take possession of the Vehicle.
Our records show that the Vehicle was repossessed on January 19, 2020. After the repossession, a letter titled "Notice of Repossession and Notice of Our Plan to Sell Property" (NOI), dated January 20, 2019, was mailed to you at the address on file, explaining that the Vehicle would be sold sometime after February 3, 2020, but also gave you the opportunity to redeem the Vehicle.
Please note, the Vehicle was redeemed on February 21, 2020.
Our records further show that on February 25, 2020 you spoke with a representative in our Customer Service department which opened a complaint in regard to your missing personal property and certain mechanical issues that may have been caused by the repossession. On February 28, 2020 a representative from our Executive Office advised you we would need a statement of fact, receipts, police report and diagnostic test for mechanical issues for us to review the matter.
Additionally, on March 30, 2020 we opened a claim on with our Executive Office and requested the documents referenced above and you were advised the claim would be closed if requested documents were not received by April 6, 2020.
As of the date of this correspondence we have received the statement of fact on April 2, 2020, however we have not received pictures, receipts or a diagnostic test for the mechanical issues. We have made numerous attempts to reach you by telephone regarding the status of your claim but we were unable to reach you.
We request that you provide us with any other information you may have that may assist us in reviewing the missing items. For a prompt response to your request, you *** send the requested information by:
Fax: (XXX) XXX-XXXX, or
By Mail: Santander
Attn: Legal Department
*** Street, Suite ***
Dallas, TX XXXXX
At this time, we respectfully decline to repair the Vehicle by authorized dealer or to credit your account.
We apologize if you feel that you have been treated in an unprofessional manner and hope that this explanation of your account is satisfactory to you. If further assistance is needed, please contact us directly at X-XXX-XXX-XXXX.
Sincerely,
SANTANDER CONSUMER USA INC.
I send funds to Santander Consumer USA in excess of the monthly payment amount to go to principal,but they apply the extra to next month's interest!
I have a loan from Santander Consumer USA for my 2019 Mitsubishi Mirage. I have sent more money than the monthly payment each month in hopes of paying the principal off early. Instead, that money is applied to next month's interest. I don't owe them for next month's interest. I enclosed a letter explaining the extra money goes to principal. Account #XXXXXXXXXX. My Oct.29,2019 excess payment had $289.17 go toward Nov.'s payment. My Jan.30 excess payment had $229.17 go toward Feb.'s payment. In March, I sent a money order for the exact monthly payment of $470.83 and another money order for an additional $129.17 with a letter asking the $129.17 be applied to the principal. However, the $129.17 was applied to interest with no reduction to the amount due in April. When I called Santander, Their associate started me out with their standard,"Do you understand simple interest?" I helped her understand how badly she would be hurt, if she ever she ever says that to me in person. So she began explaining the simple interest of my extra payment was less than half of Avogadro's number so that money goes to interest. I asked for her name. She said she would send the matter to accounting. I can call back in 3 to 5 business days.
I want any funds that I have sent to this lender in excess of my monthly total amount due to be applied directly to the principal.
May 1, 2020
***
*** Summit ***
***, *** XXXXX-XXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account ***
Dear ***:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate that you entered into a Retail Installment Sale Contract (Contract) on September 13, 2019 in connection with the purchase of a 2019 Mitsubishi Mirage (Vehicle). The amount financed was $17,966.80 at an annual percentage rate (APR) of 23.41%. The payment schedule called for 72 monthly payments of $471.08 each month, with the first payment due on October 28, 2019.
Additionally, a correspondence dated October 4, 2019 was mailed to the address on file advising you of our opportunity to reduce your APR, which resulted in lower payment of $470.83. Please note the original APR of 23.41% was changed to 23.38%.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date. The amount of interest accrued daily can vary based on the amount of the principal balance and the number of days between payments.
Regarding your previous communication with a Santander Representative, on April 22, 2020 they advised you of simple interest and in effort to assist, your concerns were sent over for review to our Accounting Department regarding your $129.17 payment received on March 28, 2020. Please note, the representative advised you to follow up on this request. On April 23, 2020, our Accounting Department confirmed they could not reallocate to principle only, due to our current payment guidelines as owed interest on the account was not satisfied when the payment posted.
Please note, on the enclosed Payment History the last payment we received by mail in the amount of $1,470.83 was allocated as $322.18 towards interest and $1,148.65 towards your principle balance.
Thank you again for allowing us the opportunity to address your concerns. If further assistance is needed, please contact us directly at (888) 222.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Contract
Payment History