Santander Consumer USA Reviews (%countItem)
Santander Consumer USA Rating
Address: 1601 Elm St. STE 800, Dallas, Texas, United States, 75201-4701
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I have required to have the title department call me as they hold my car legally hostage in order to get the situation fixed and I can get my car on the road. I'm put on hold for thirty minutes and disconnected when I am supposed to be transferred. I feel like I'm being taken advantage of
Product_Or_Service: Vehicles
Account_Number:
Other (requires explanation) I want my title assigned to me so I can drive the car im paying 15,000 dollars for
June 12, 2020
*** D. ***
XXXX XXth *** N
*** XXXXX
Re: Revdex.com Complaint No.: XXXXXXXX
Santander Consumer USA Inc. Account No.: ***
Dear Mr.:
We have received your request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our records indicate the vehicle associated with the account was repossessed on May 2, 2019 due to past due payments when the account was 100 days past due. You redeemed the vehicle on or around May 17, 2019. We are unable to substantiate your statement that the vehicle is being held hostage.
Please be advised that the State of Florida is a flip title state. Per your state requirements, the title must be transferred into the auctions name when it is repossessed. Once the vehicle has been redeemed, the title will have to be placed back into your name as well as Santander Consumer USA Inc. In order for the title to be placed back into your name, you must sign a Power of Attorney (POA) form so that the process can be completed.
Additionally, our records indicate that on May 21, 2019, a POA form was submitted via FedEx, Tracking No.: XXXX XXXX XXXX, to *** XXXXX. Unfortunately, we did not receive the signed document back and therefore, your name was not placed back on the title.
Regarding communication concerns with the Titles Department, a review of the account shows that on May 29, 2020, a Santander Consumer USA Inc. Representative advised you that they would need to transfer you to the Titles Department for further assistance but the call disconnected after you stated that you would dispute this matter. We apologize for any inconvenience this may have caused.
Our Executive Office Department subsequently contacted you via telephone on June 1, 2020 and advised you that they will reach out to the Titles Department regarding this issue.
In an effort to resolve this matter, on June 10, 2020, a second POA was sent via FedEx, Tracking No.: XXXX XXXX XXXX, to the address on file and an encrypted email was sent to ***@gmail.com. On that same day, you spoke with a representative from Santander Consumer USA Inc.'s Executive Office, and advised us that you received the email along with the FedEx return label.
Please be sure to complete the form and return it at your earliest convenience. Once received, our Titles Department will begin the process to request your name to be placed back on the title. We ask that you allow time for the Florida DMV office to complete this request as they may be experiencing delays due to the current natural disaster events.
If further assistance is required regarding your POA or title status, please contact our Titles Department directly at X(XXX) XXX-XXXX. Hours of operations are: Monday- Saturday 7am-5pm CDT.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at X(XXX)-XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
I was involved in a car accident on 10/06/19 in which my vehicle was totaled out. after back and forth with the gap company who only paid partial of my car amount because I changed the original due date by 5 days, I wasn't made aware that this would affect my gap policy. i've never made a late payment nor have I missed a payment before this incident. I am a state worker who is about to be furloughed and need help paying this note down, I called several times to get assistance and was told that I would receive a call from a manager and never received one call. today I was finally able to speak with a manager, Avery, who still was attempting to blow me off and not listen to my issue. With Covid-19 running rampant i'm shocked and applaud that this company is not willing to help out loyal customers. Again i've NEVER had a late payment before my accident and have been in contact with the company consistently since my accident. I feel like I should some type of additional assistance.
Account_Number: XXXXXXX
Billing Adjustment i would like my late fees to be reversed, all of them if any occurred from my date of accident. and have anything reported to the credit bureau removed immediately
June 15, 2020
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Chrysler Capital Account No.: ***
Dear Ms.:
We have received your request through the Revdex.com (Revdex.com).Thank you for allowing us the opportunity to address your concerns regarding your account with Chrysler Capital.
We regret to learn about your concerns and experience with your account. Our customers concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records show the following terms of your "Retail Installment Contract and Security Agreement" (Contract):
Date: August 01, 2015
Vehicle: 2015 Dodge Dart
Amount Financed: $24,725.00
APR: 16.18%
Term: 75 months
Monthly Payment $529.57 (first payment due September 15, 2015).
Dealership Landmark Dodge Chrysler Jeep LLC.
Please be advised that Chrysler Capital is the indirect lender and assignee of the Contract. The approval of an assignment of any contract, including yours, is based on the information provided to us by the customer and the Dealership. The terms of the Contract were negotiated with the Dealership at the time of purchase.
The following exceptions were made to the 75 month contracted payment schedule:
Late Payments: 4 (assessed 10 days after due date)
In some months, partial payments and/or no payments were received.
Due date change: 1 (from November 15, 2015 to November 23, 2015)
Modification: 6-month term (Lowered payments from $529.57 to $317.74)
(Beginning Date May 23, 2017 to End Date October 23, 2017).
Please be advised that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late and/or not received. There is no grace period for the accrual of interest.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.
When a payment is received, the outstanding accrued interest must be satisfied first. The remainder of payment is applied toward fees owed on the account, then principal. The amount of accrued daily interest can vary based on the amount of the principal balance and the number of days between payments.
We were informed that on or about October 06, 2019, the Vehicle was damaged and was deemed a total loss. On that date the principal account balance was $14,215.42, not including accrued interest or fees, if any.
The enclosed payment history indicates that we received a Total Loss Insurance payment in the amount of $10,201.00, which posted on December 24, 2019 effective October 06, 2019 (the date of the total loss) which reduced the principal balance to $4,045.92.
In addition to a Guaranteed Asset Protection (GAP) insurance refund was received in the amount of $1,434.93 which posted effective March 03, 2020, reducing the principal balance owed to $2,099.92.
Please note that it is the customer's responsibility to continue to make payments on the account until all insurance proceeds, GAP insurance or other refunds are received and the account reflects a zero balance. Chrysler Capital does not determine the amount that either the insurance company or the GAP carrier elects to pay, nor does GAP assist with any prior assistance provided on the account.
Our records indicate, March 09, 2020, you contracted our Customer Service Department, explaining that you were not aware of the prior assistance regarding the due date change would affect the GAP Insurance payment. The Due Date Change was a verbal authorization completed on November 02, 2015, to place a monthly payment to the end of the loan and to change the contractual due date.
On May 01, 2020, we received a total payment in the amount of $1,000.00. On May 09, 2020, you requested a payoff through our website. The payoff balance remaining at that time was in the amount of $1,415.38 good until May 23, 2020.
On May 29, 2020, our Customer Service Department advised the total past due balance including the fees were $1,171.22, you explained your ability to make a payment of $200.00 a month until the remaining balance until resolved.
On June 01, 2020, you explained to our Customer Service Department, you could not commit to making the monthly payments of $529.57, but can commit to paying $200 to $250 each month. During the time no assistance was available. In an effort to assist you, the late fees totaling the amount of $52.94 was waived, in addition to an authorized payment being made in the amount of $250.00.
We do apologize at that time you requested to speak to a manager and you were advised that one would return your call. Unfortunately, we do not have any additional assist to provide to help resolve the remaining balance owed at this time.
The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It *** be necessary to contact the agencies directly regarding any disparity between reports.
A review of the information provided to the credit reporting agencies shows that on April 30, 2020, we reported the account as Open, with a balance of $2,401.00. Prior delinquencies report as 1 time(s) 30 days past due and 1 time(s) 60 days past due.
Upon review, over the course of the account the total late fees assessed was $85.75, the total late fees waived was in the total amount of $79.28, we decline to remove the remaining balance owed.
As of this dated correspondence, the payoff amount is $1,131.53, which is good until June 29, 2020. This payoff amount is subject to a final reconciliation and accounting and may change if there are returned payments or fees assessed on the account within 30 days of this quote.
Based on a review of the account, no update will be made to the information being reported.
Enclosed please find copies of the Contract, Payment History, and Temporary Modification Agreement.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at X(XXX)XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
CHRYSLER CAPITAL
Enclosures:
Fdcpa Violation and debt not belonging to me at the same time
You verifed a debt to the cra and you have not yet investigated This is a violation
Complaint/Consumer Information
***
770 Malibu bay dr
West Palm Beach, FL XXXXX
***@gmail.com
Business Information
NCB Management Services, Inc.
1 Allied Dr
Trevose, PA XXXXX.....(sold to this company)
Problem description:
This company NCB management services they bought a debt from santander consumer usa that was not opened by me, I think the debt belongs to my ex husband but I can verify it to be so, santander just had a class action lawsuit against them in which they are supposed to pull back debt like this that they have sold and they also Need to pay back consumers, now NCB management services is in possession of a debt for about 7311, they must stop reporting this debt, they are also trying to tell me that they going to validate this debt reaching out to santander but at this time santander is not allowed to validate any debts they are supposed to pay them back, if they said santander validate this debt It will be a violation of the law on santander part, but NCB management services needs to just stop and fo away, because the name and address they had on file and possibly social did not match the information santander had on me, the other problem is Santander had a different interest rate in the paperwork they sent to me and the paperwork I received from the dealer, so some illegal markup happened on this paperwork, any validation coming from santander and ncb I will be all over it as illegal and shady buisness..... I need santander and ncb to sort out their differences and exist my credit report asap
Guys get this off my credit report and this complaint is resolved Including the pulling the account away from NCB management services And have them delete the credit entry
June 11, 2020
***
***
***L XXXXX
Re: Revdex.com Case #: XXXXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our records indicate that the account has been sold to a third party, NCB Management.
In regard to your fraud claim, an identity theft packet will be mailed under separate cover to the address in your complaint. We request that you complete the packet and return it along with all of the requested documentation. Once the requested information is received, the matter will be further reviewed by our Fraud Risk Department and a response will be provided by them.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting *** differ between agencies. The customer *** need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on February 29, 2020. we reported the account as closed/charge off sold to NCB Management Services Inc. The account charged off on March 31, 2019 after the vehicle was sold.
We respectfully decline to make any changes to the information being reported on the account until a decision is made by the Fraud Risk Department.
We respectfully decline to provide any compensation.
Thank you inquiring about the recent legal settlement that Santander Consumer has made with the attorneys general of several states. An independent administrator is managing all questions and claims relative to the settlement. For information regarding eligibility or other issues regarding the settlement, please contact your state's attorney general or visit the following website http://santandermultistateagsettlement.com.
Enclosed are copies of account documents.
Thank you again for the opportunity to address your concerns. We request that all further inquiries or requests regarding this account be directed to NCB Management at X (XXX) XXX-XXXX. For information regarding your fraud claim, please contact our Fraud Risk Department directly at (XXX) XXX.7716.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Contract
Sold account Letter
Legal Notices (2)
Deficiency Letter
Payment History
I was 2 days late making my car payment and they double my payment when I call to make payment!!!!! It isnt right !!! They have done this twice to me
I was 2 days late and they double my payment, I can see a late fee if you arent on the payment date. But too double the payment from $685.00 to $1300.00 something!!!! Is totally not right or fair
They need to adjust the way that they do business!!!! My payments are on the 24th of the month. I think they do that just to throw people off Not the beginning of the month and not the end
June 11, 2020
***
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account Number: ***
Dear Mr.:
We have received your request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our customer's concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records indicate the following terms of your "Retail Installment Sale Contract Simple Finance Charge" (Contract):
Date: October 10, 2019
Vehicle: 2014 Chevrolet Silverado
Amount Financed: $29,364.57
APR: 18.41%
Term: 72 months
Monthly Payment $681.75 (first payment due November 24, 2019)
Dealership Fairfield Chevrolet-Cadillac
Upon review, unfortunately, we are unable to substantiate your statement that our Customer Service Department advised a double payment was needed when you made contact with our office.
However, after review the most recent transactions were initiated through our Interactive Voice Response (IVR) system which means the payments received were processed over the phone, without obtaining assistance from one of our Customer Service Representatives. We do apologize for any inconvenience this matter has caused.
Per our review, our Accounting Department confirmed 3 double payments were made on March 28, 2020, for $1,363.50; April 23, 2020 for $1000.00 and on May 26, 2020 for $1,363.50.
We have forward your concerns to our Accounting Department and in an effort to resolve all your concerns a payment allocation was submitted and updated on the account to ensure the double payments where correctly posted on your account.
As of this dated correspondence the account indicates the next due date of September 24, 2020, for the monthly payment in the amount of $622.25.
Enclosed is a copy of the Contract and Payment History for your records.
We hope this explanation help resolved your questions and concerns.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
I am looking to have a vehicle repossession taken off of my credit based off results of a class action settlement found against santander consumer usa
I purchased a vehicle in feb 2018 with santander consumer usa as the loan bank. My vehicle was repossessed in may 2018 for non payment. I was told by santander my only option to get the vehicle back would be to pay the total balance of XXXXX in full.
Santander has settled in a class action lawsuit of bad business practices with the state I live in as the plaintiff. My loan dates coinside with the timeline of the lawsuit that has already been settled. There is reason to believe I should have never received the vehicle loan or it should not have been repossessed so quickly by Santander.
I ask that the repossession and missed payments reported by santander be completley taken off my credit report.
I ask that santander completley remove the repossession and missed payments reported off of my credit report.
June 11, 2020
***
*** XXXXX
Re: Revdex.com Complaint No.: XXXXXXXX
Santander Account No.: ***
Dear ***:
We have received your request submitted through the Revdex.com. Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Thank you for your business and inquiring about the recent legal settlement that Santander Consumer USA Inc. has made with the attorneys general of several states. An independent administrator is managing all questions and claims relative to the settlement. For information regarding eligibility or other issues regarding the settlement, please contact your state's attorney general or visit http://santandermultistateagsettlement.com.
We took possession of the vehicle associated with your account due to past due payments. The vehicle was not redeemed and therefore was sold at auction, with the proceeds from the sale being applied to the account. Legal required notices were sent after we took possession of the vehicle. The deficiency letter was sent after the sale of the vehicle.
Please note the reasoning as to why you were unable to reinstate the vehicle for only the full balance due is because of the early default on account. Additionally there is no record of any monthly contractual payment received as shown on the enclosed payment history.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting *** differ between agencies. The customer *** need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on *** 31, 2020 we reported the account as charged off with a balance of $11,799.00.The account charged off on October 31, 2018 when the vehicle was sold.
Based on a review of the account, no update will be made to the information being reported or any adjustment made to the account balance.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures: Contract, Payment History, NOI, Deficiency Letter
Chrysler Capital has the worst customer service I have ever encountered.
Recently I bought a new car which I had to finance through Chrysler Capital in in order to get the rebates/incentives. With much difficulty and long waits and their website that often would not work, I signed up for recurring payments. After my first payment, I tried to move the due date from the 16th of each month to the first of each month and was willing to pay early to do it. They said it would cost extra money to do this so I decided not to do it.
The next payment (*** 16, 2020) did not occur when it was scheduled. I watch for 5 days and the payment was not taken as I anticipated. So I called to ask and found out that they had dropped my recurring payment without notification and were charging me extra interest. I then learned that CC had put an errant email address in my account profile. Instead of rpatton1947 it was ***@yahoo.com or something similar. I then changed the email address as CC instructed and made my payment on the phone. Again I received no notification. In addition, CC was unable to answer important questions.
I have great credit and always pay my bills on time. I have spoken with the company about these issues to no avail.
Product_Or_Service: An Extended Warranty
Account_Number: XXXXXXXX
Billing Adjustment I would like the following: The extra charges returned as I did not authorize the cancelation of my recurring payment and I was not notified due to a CC mistake. I would like to see all of the email sent to the errant address so I can see what personal information was given to someone I do not know and would like any improper disclosures corrected. I want to know if I can pay off my loan and go to a different lender without me or the dealership losing any of rebates or other incentives or any
June 12, 2020
*** Frost ***
*** XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Santander Account Number: ***
Dear Mr.:
We have received your request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Chrysler Capital.
We regret if you feel that you were treated in an unprofessional manner when trying to obtain information on the account in addition the negative experience you encountered. Our customers' concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records indicate the following terms of your "Retail Installment Sale Contract" (Contract):
Date: March 2, 2020
Vehicle: 2019 Dodge Grand Caravan
Amount Financed: $14,475.00
APR: 4.11%
Term: 72 months
Monthly Payment $227.58 (first payment due April 16, 2020)
Dealership Woodhouse Ford, Inc.
Our records further indicate that on March 21, 2020, autopay was enabled on your account, and then you contacted Customer Service on April 4, 2020 asking how to change your due date. At that time you were advised to follow up after your April 16, 2020 was completed. On April 24, 2020 you contacted Customer Service in order to change your due date to *** 1, 2020, however due to autopay it would not change until June 1, 2020. At that time you decided not to change the due date, however your autopay was disabled as a precaution. On *** 22, 2020 you contacted Customer Service and stated your autopay did not withdraw for *** 16, 2020, and then you made a payment via webpay on *** 23, 2020 for $227.58. In an effort to assist we have submitted a request to backdate the payment to an effective date of March 16, 2020. We apologize for any inconvenience this *** have caused.
In reference to your concern of a change in your email address, on April 4, 2020 an email address was added to your account that you claim was not yours. On *** 23, 2020 you updated your email address to ***@gmail.com. We apologize for this error and have confirmed that no emails regarding your account were sent to the erroneous email address.
Please note that you are more than welcome to pay off your account at any time and refinance with another lender of your choosing.
Enclosed is a copy of the Contract and payment history for your reference.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CST, Saturday 7am-5pm CST, and Sunday- Closed.
Sincerely,
Chrysler Capital
Enclosures
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept this response except for one item. I have requested this and I have not received a clear, written answer. Please give me a written statement that says I will not incur any penalties, fees or other financial consequences if I refinance with another lender and neither me or the dealership will lose any incentives or rebates that came with the purchase of my vehicle.
If I can get this, I will be satisfied with the response.
June 26, 2020
*** Frost ***
*** XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Santander Account Number: ***
Dear Mr.:
We have received your most recent request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Chrysler Capital.
As stated in our previous response, you are more than welcome to pay off your account and refinance with another lender of your choosing at any time without penalty or fees.
In reference to incentives and rebates, you will need to contact the dealership for further information, as any incentives and rebates were given by the dealership, and not Chrysler Capital.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at 1(888) 222-4227. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
Chrysler Capital
(The consumer indicated he/she ACCEPTED the response from the business.)
I purchased my car Mar 2014. in 2016 I request a payment date change and deferment. I was never told I would be charged extra interest or fees per day
My car was to be paid off June 2020. I have been told that I have 5 extra months due to fees and extra interest that has been put on my account. I had a 6 yr contract and I have never missed one payment. now that I am almost done. I find out of these extra fee.
I am requesting that all of these fee be taken off. and my last payment be June 2020 like it was suppose to be.
June 11, 2020
***
*** Way
Long *** CA XXXXX
Re: Revdex.com Complaint No.: XXXXXXXX
Santander Account No.: ***9690
Dear Ms.:
We have received your request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our records indicate the following terms of your "Retail Installment Sale Contract" (Contract):
Date: March 23, 2014
Vehicle: 2014 Nissan Sentra
Amount Financed: $22,262.10
APR: 16.39%
Term: 72 months
Monthly Payment $490.98 (First Payment Due: *** 7, 2014)
Dealership West Covina Nissan, LLC.
Please be advised that Santander Consumer USA Inc. is the indirect lender and assignee of the Contract. The approval of an assignment of any contract, including yours, is based on the information provided to us by the customer and the Dealership. The terms of the Contract were negotiated with the Dealership at the time of purchase.
The following exceptions were made to the 72 month contracted payment schedule:
Late Payments: 7 (assessed 15 days after due date)
In some months, no payments were received.
Due date change: 1
Extensions: 2 (December 2016 and January 2017)
Further note that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late and/or not received. There is no grace period for the accrual of interest.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.
When a payment is received, the outstanding accrued interest must be satisfied first. The remainder of payment is applied toward fees owed on the account, then principal. The amount of accrued daily interest can vary based on the amount of the principal balance and the number of days between payments.
Regarding your concerns of interest, we refer you to Page2 Section 1-B of the Contract which states, "We *** apply each payment to the earned and unpaid part of the Finance Charge, to the unpaid part of the Amount Financed and to other amounts you owe under this contract in any order we choose."
Please note that you are not charged extra interest as interest accrues on a daily basis and the interest rate remains the same. If you do not pay the most recent amount of interest that has accrued, then more interest will be deducted from your next monthly payment.
A review of the account indicates that the last payment received was on June 1, 2020, in the amount of $550.00 for the payment due on *** 20, 2020. In addition, the only fees assessed to the account are late fees in the amount of $49.08. We are unable to substantiate your statement that fees have assessed per day.
In regard to your payoff date concerns, please note that a balance still remains on the account due to payments not mirroring the scheduled terms of the Contract. Additionally, the maturity date was extended due in part to the account due date change, extensions and the payment pattern. We have enclosed a copy of your Payment History which indicates monthly payments that were not received on the 20th of each month along with the assistance provided.
We respectfully decline your request to remove the fees until you are able to satisfy the late fee balance in full. In order for your last payment to be in June 2020, a payoff in the amount of $1,554.20 would need to be submitted which is good through June 25, 2020. This payoff amount is subject to a final reconciliation and accounting and *** change if there are returned payments or fees assessed on the account within 30 days of this quote.
Enclosed is a copy of the Contract, Payment History and Extension Agreement.
We hope that the written explanation we have provided above regarding account activity is helpful to you in further understanding how simple interest compounds and how it affects the balance on a daily basis.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
(The consumer indicated he/she DID NOT accept the response from the business.)
no I disagree with what Santander is stating. I believe this company are liars and racist. its fun how as soon as I get close to paying my car off now they come up with all of theses fees and interest charges..
June 26, 2020
***
2686 E. 55th Way 10
Long Beach, CA XXXXX
Re: Revdex.com Complaint No.: XXXXXXXX
Santander Account No.: ***9690
Dear Ms.:
We have received your additional request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the continued opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
We regret that you remained dissatisfied with our previous response. Our customer's concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.
After investigating the information provided in the complaint, we are unable to substantiate your statement that you were treated unfairly and found no evidence that Santander Consumer USA Inc. violated fair lending laws in the origination or servicing of your account. Santander Consumer USA Inc. is committed to fair lending and treating consumers, customers and vendors with the utmost respect and fairness.
In regard to your fee concerns, a late fee will be assessed to your account from any payment that is received more than 15 days past the due date. Our records indicate that 7 payments were submitted more than 15 days past the due date, totaling $171.78 in late fees throughout the life of the account. A review of the account indicates that you only paid $49.08 of those fees. However, as a courtesy Santander Consumer USA Inc. waived a total of $122.70 in late fees throughout the life of the account. Please note that all fees were valid.
Further note that there are no fees due on the account at this time.
As stated in our previous response, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.
When a payment is received, the outstanding accrued interest must be satisfied first. The remainder of payment is applied toward fees owed on the account, then principal. The amount of accrued daily interest can vary based on the amount of the principal balance and the number of days between payments.
Regarding your concerns of interest, we refer you to Page2 Section 1-B of the Contract which states, "We *** apply each payment to the earned and unpaid part of the Finance Charge, to the unpaid part of the Amount Financed and to other amounts you owe under this contract in any order we choose."
As of the date of this correspondence, the current payoff for the account is $957.64 good through July 10, 2020, which includes a principal balance of $946.21 and interest of $11.45. This payoff amount is subject to a final reconciliation and accounting and *** change if there are returned payments or fees assessed on the account within 30 days of this quote. All remaining payments would need to be submitted in order for the account to indicate as paid in full with a zero balance.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
I purchased a 2015 Kia Soul on February 23, 2016 for about $23,000 before taxes and fee's and after 5 years I still owe $15,000.
I purchased a 2015 Kia Soul on February 23, 2016 for about $23,000 before taxes and fee's and after 5 years I still owe $15,000. Every payment I make goes to interest only. Just recently I paid $700 and all of it went to "fee's" not even interest let alone the principle. I've been threatened to have my car repossessed 2 times and have had to get an "extension" 4 times to make me current but all that does is add more fee's. I've paid the value of the car already plus some of the fee's and taxes. I cannot get my title because I owe another payment about the size of my loan to begin with. I'm virtually buying another car. I pay online with my debit card and pay fee's to have even send my money to Santander Consumer USA. I constantly get harassed by them to make a payment. I have email's with all the extensions. I have call lists for how many times a day I get called. If you need anything I will happily supply them to you.
I want them to forgive my predatory loan and fix my credit back to the way it was before I got this loan. They have a class action Lawsuit against them and Texas isn't apart of it. Please get some answers. I need this to stop. It's unfair and I borrowed thinking this was a blessing. It's now a nightmare. There is other consumers who have the same issue. There's a website with multiple complaints from Texas alone.
June 10, 2020
***
XXXXX *** Street, Apartment ***
*** XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Santander Account Number: ***
Dear Mr.:
We have received your request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
We apologize if you feel that you have been treated in an unprofessional manner. Our customers' concerns and experiences are of the utmost importance to us.
Santander contacts our customers in an attempt to help keep their account in good standing. Our records do not show an excessive amount of calls were made on your account. Santander has taken the steps necessary to stop telephone calls on your account. You will not receive phone calls, however you will continue to receive mailed correspondence. Our records indicate that the last call placed to you was on *** 4, 2020, and at that time a message was left.
Our records indicate the following terms of your "Motor Vehicle Retail Installment Sales Contract" (Contract):
Date: February 26, 2016
Vehicle: 2015 KIA Soul
Amount Financed: $21,615.29
APR: 18%
Term: 72 months
Monthly Payment $496.64 (first payment due April 11, 2016)
Dealership Fort Bend KIA
In regard to the total amount paid on the vehicle, please see the Truth in Lending disclosures on Page 1 of the Contract. This shows the amount you would have paid if all payments had been made according to the monthly payment schedule in the Contract.
Finance Charge: $14,142.79 (Dollar amount credit will cost you)
Amount Financed: $21,615.29
Total of Payments: $35,758.08
Please be advised that Santander Consumer USA Inc. is the indirect lender and assignee of the Contract. The approval of an assignment of any contract, including yours, is based on the information provided to us by the customer and the Dealership. The terms of the Contract were negotiated with the Dealership at the time of purchase.
The following exceptions were made to the 72 month contracted payment schedule:
Late Payments: 21 (assessed 15 days after due date)
In some months, partial payments and/or no payments were received.
Due date change: 1
Extensions: 8
Please be advised that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late and/or not received. There is no grace period for the accrual of interest.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.
When a payment is received, the outstanding accrued interest must be satisfied first. The remainder of payment is applied toward fees owed on the account, then principal. The amount of accrued daily interest can vary based on the amount of the principal balance and the number of days between payments.
We hope that the written explanation we have provided above regarding account activity is helpful to you in further understanding how simple interest compounds and how it affects the balance on a daily basis.
We respectfully decline your request to adjust your balance as payments have been allocated to principal and interest correctly.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting *** differ between agencies. The customer *** need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on April 30, 2020 we reported the account as 60-89 days delinquent with a balance of $15,961.00. Prior history reported the account as 8 time(s) 30 days late and 3 time(s) 60 days late.
Based on a review of the account, no update will be made to the information being reported.
Enclosed is a copy of the Contract and payment history for your reference.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CST, Saturday 7am-5pm CST, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures: Contract, Payment History
This company is incompetent to say the least. They have so many negative reviews that it is ridiculous. This company has no idea what they are doing.
I am utterly disgusted by their customer service department. I have a car that was transferred to them from another lender. Santander took over the loan, and to say I am disgusted is an understatement. Santander has the worst customer service, no one knows what they are talking about, and they have no clue how to help their customers. Santander's customer service agents lie to you and tell you one thing and then when you call back, another agent tells you something completely different. For example, I had a 2015 Malibu that was totaled November 2019. It is now May 28th 2020 and my claim is still not handled. When I told them I needed documents to send to my gap insurance company, they told me they would mail me the documents. Two or three weeks later, I called again and asked what happened to the documents. Santander told me that they could not send me the documents and that they had to send the documents to the gap claims insurance agent. Next thing I know, they told me that they were going to handle it within 24-48 hours. Three days went by, I called again and they told me that they did not handle it and that in fact, they have 90 days to file the claim with the insurance. I was disgusted! They told me that they would handle it urgently, but then another person told me that they had 90 days to handle the claim. You guys want to run up the late fees so that you can charge customers for a car that they no longer have. The car was taken by Nationwide, and now I am accruing late fees and charges because you get to take your sweet little time to send the claim documents over as a so called "courtesy" to your customers. How great! Go ahead and rack up illegal fees on a car that I no longer have and that you get to rack up fees because you get to take all the time you want to get the claim over so that you can get paid. You could have gotten your money if you would have known what you were talking about and told me that I had to do everything myself. I am disappointed and will never recommend anyone to borrow from you EVER! I will never ever in life borrow from you! This place needs to be closed down!!! My account number is XXXXXXXXXX for my grandfather ***. He purchased a Chevrolet Malibu (2015) for me in 2015. The car was totaled November 2019 due to a car accident.
I would like for my fees to be erased for your negligent errors. I will not pay for two more months for a car that I do not own anymore and was totaled. This company chose to lie and take their time with getting the claim done so they could get paid. I will not pay one red penny to Santander Consumer USA!
June 10, 2020
***
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns on behalf of Mr. ***.
Please be advised that as a third party, we are unable to provide you with any written information, or correspond with you in writing, regarding the above-referenced account without the signed written consent of ***. You *** use the attached consent form provided or use another form of consent of your choice.
For a prompt response to your request, you *** send the signed written consent by:
Fax: (XXX) XXX-XXXX; or by
Mail: Santander Consumer USA Inc.
Attn: Executive Office
1601 Elm St. Suite 800
Dallas, TX XXXXX
Once the signed written consent is received, we will respond accordingly.
You may also contact our Customer Service directly at X(XXX)-XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Thank you for your consideration in this matter.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures: Written Consent to Release Information
I got a call from santander about my car being totaled out.
I told the person that called me about the remaining balance and how was I going to handle it. I told them I couldn't pay that all of it off and I can't keep making the 506.00 payment to that I got a another car payment. Then the person asked me how much could I pay then I said I could pay 250.00. They said ok that would be fine. That they would make a note about it. I said ok. I have been getting calls from them and when I would answer it would hang up on me. So I called be today when it did it today 05/28/2020. I talked to one person then it hanged up on us. So I called back again and talked to someone else. I asked her could I get the agreement that I made in writing that I made months ago that I am would make 250.00 payment till the load was paid off she said no they don't do that. I then ask for the supervisor. I waited for him to get on the phone and told me that they can't give me that because they can't make that change to the loan. I told him well one of your representatives did and told me that was ok for me to make that 250.00 payment tell the loan was paid off. You should not tell someone that is ok when its not.
It needs to show that I have been making the 250.00 payment as agreed on our credit report. People should not be able to tell you that you can make a payment of 250.00 and then report you are behind if you did what you agreed to do. Also if you can't except nothing but the loan amount payment then you should not have been excepting my 250.00 payment for the last 3 months.
June 10, 2020
***
*** Ernest ***
*** XXXXX
Re: Revdex.com Case # XXXXXXXX
Santander Account No.: ***5012
Dear Mr.:
We have received your request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our records indicate the following terms of your "Retail Installment Sale Contract" (Contract):
Date: August 29, 2014
Vehicle: 2013 Hyundai Elantra
Amount Financed: $21, 887.46
APR: 18.23%
Term: 72 months
Monthly Payment $505.86 (first payment due October 13, 2014)
Our records indicate that the Vehicle was deemed a total loss on or about July 28, 2019. On that date, the outstanding principal balance on the account was $10,058.56, which did not include outstanding accrued interest or fees owed, if any. We received a total loss payment of $5,494.56 posted to the account on November 13, 2019, effective July 28, 2019 the date of loss. A due date after was then indicated of January 11, 2020.
Please note that the Total loss payment amount of $5,494.56 originally posted to the account on November 5, 2019 effective July 28, 2019 and indicated a due date after December 11, 2019. Please note that a reversal was completed on November 12, 2019 in order to properly advance the account.
A review of the account indicates that a payment arrangement request was noted to the account regarding your intentions of payments of $250.00. Please note that payment arrangements do not modify the account regular monthly payment amount on the account of $505.86. We apologize for any misunderstanding that *** have occurred.
Our records indicate that we continued to send you monthly billing statements listing the monthly amount due. Enclosed please find a copy of the most recent account statement dated *** 22, 2020 indicating the account regular payment amount due of $505.86.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting *** differ between agencies. The customer *** need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on April 30, 2020 we reported the account as 30 days delinquent with a balance of $3,425.00. Prior history reported the account as 2 times 30 days late (March and April 2020).
Based on a review of the account, no update will be made to the information being reported.
Enclosed are copies of documents which validate the debt and the amount currently owed on the account.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at X(XXX)-XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Contract
Account statement (*** 2020)
Payment History
I sent an overpayment which at first they denied they received it. I have proof they received it but refuses to refund me the money.
I had an account with then Gateway One Lending & Finance up until my last payment on a car loan.
Before I made my final payment on the loan, 'Gateway One Lending' was bought out by SANTANDER CONSUMER USA. The remaining amount to pay off the loan was (or rather should have been) $578.48. I found out about all of this when I did call to make my final payment. It was SANTANDER who answered my call. About this time, I was in the process of selling the car but I needed the title so I sent SANTANDER a Post Office Money Order for the remaining amount. When I called back to check if they received the Money Order, their answer was "No, we have not received anything." I needed the title as soon as possible so I did ask them if I could make the payment over the phone and when they receive the Money Order just return back to me. To that they responded "Sure, we can do that." So I did make the final payment over the phone (with an added "fee" they don't explain why). Two more days later I went back to the Post Office to find out why SANTANDER had not received my mail. As it turned out, based on Post Office record, Santander had received my mail with the payment just two days after I sent it in. Furthermore, the Post Office provided me with a scanned copy of the delivery which contains the date, the recipient's address and signature. I also asked the Post Office if they could find out if the Money Order had been cashed or deposited and they said "yes, we can do that." On March 26, I received from the Post Office a copy of the Money Order--front and back--that was deposited by SANTANDER. Since then, I've been trying to get my money back without any success.
From the get going they were dishonest with me by telling me "they didn't receive the payment" when in fact they did and Post Office record testifies to that. Since March 26 I've been trying to get the refund to no avail. They keep giving me the run-around perhaps in hope I get tire and let it go. All I want is for SANTANDER refund me my money ($578.48) that is it!
June 12, 2020
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account Number: ***
Dear Mr.:
We have received your request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Effective March 2, 2020, all Gateway One Lending & Finance (Gateway) accounts were transferred to servicing by Santander. Please note this service transfer does not affect the current terms of your contract.
We regret to learn about your experience in attempting to pay off your vehicle and receive title. Please understand that we have not refused to provide you with a refund. Our customers concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records indicate the following terms of your "Retail Installment Sale Contact Simple Finance Charge" (Contract):
Date: September 09, 2017
Vehicle: 2008 Lincoln MKX
Amount Financed: $5,230.50
APR: 3.99%
Term: 48 months
Monthly Payment $118.08 (first payment due October 09, 2017)
Our records indicate that on March 10, 2020, you contacted our Customer Service Department and they were unable to confirm the payment of $578.48 made through your financial institution on March 09, 2020 had been received, so you informed us you would request a stop payment.
On March 18, 2020, you contacted our Customer Service Department, to confirm if we received a Money Order for the payoff in the amount of $578.48 and we explained the payment had not posted, and once posted it may take 15-20 days after the posting of the payoff balance for the title to be sent.
Upon review, On March 19, 2020, we received your complaint through Social Media. Our Customer Service Department, made an attempt to contact your to resolve your concerns, but we were unable to reach you on March 21, 2020.
On March 27, 2020, our Customer Service Department contacted you regarding your concerns. Upon receipt of the required documents, an investigation was conducted with our Accounting Department which showed a Postal Money Order for payment in the amount of $578.48 was received via mail and posted on March 18, 2020, with an effective date of March 17, 2020, which closed the account.
Upon review, an additional payment was received in the amount of 578.48 via Speedpay on March 18, 2020, which resulted in a double payment being made to the account.
Our records indicate that on April 8, 2020, a check for the total amount of $578.48 was sent to the address on file: 5600 Dorchester Rd. Apt. 208 North Charleston, SC XXXXX, due to the overpayment. In an effort to resolve your concerns, our Accounting Department reissued a check for the total amount of $578.48 on June 1, 2020 which was mailed to the address on file.
We do apologize for with miscommunication by our Customer Service Department. Unfortunately, the mailed payment was not posted until after the SpeedPay payment of $578.48 was authorized, and our Customer Service Department could not confirm that the previous mailed payment had been received.
Our records indicate, the Title was electronically released on March 20, 2020 and the South Carolina DMV has deleted our lien. Our understanding is that the DMV would mail the title directly to you. In the event you have not received the title, please contact your local DMV for further assistance.
We do apologize for the inconvenience, and regret any unintended miscommunication during the process.
Enclosed is a copy of the Contract, and the Payment History.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at 1(888) 222-4227. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
I paid off a totaled car in 11/19. The insurance paid the car off, too. I want my money back since the car has been paid for twice.
My son financed a car with Santander. In Oct he totaled the car. I paid the car off in Nov, 2019. I found out the insurance paid the car off 3 days later. The insurance company got the title to the car. I call Santander, and they told me I would get my money back in 30 to 45 days. It has been going on 6 months and every time I call I get the same run around of taking 30 to 45 days. I am tired of waiting and I want the money returned to either myself, or my son. The insurance company's check cleared, 3 days after our check cleared for the car. This is not right. Please help. The only amount of money we got back was a $50 gift card for over payment of the pay off amount of 7391.09, so I guess the actual pay off was 7341.09. So, I want the remaining 7341.09. Thank you for your help.
I want our money returned to us, either myself, because the money came from my account. Or to my son, ***, because it was for his car.
June 5, 2020
***
*** XXXXX
Re: Revdex.com Complaint Number: XXXXXXXX
Santander Account Number: ***
Dear Ms.:
We have received your request submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. account. Thank you for allowing us the opportunity to address your concerns.
We regret to learn about your experience and we apologize for any misinformation regarding your refund timeframe of 30 to 45 days and the unintended delay. Our customers' concerns are of the utmost importance to us and we appreciate your feedback.
After careful review of the account, we show that on or about October 30, 2019, the insurance provider deemed the 2017 Nissan Versa a total loss. The enclosed payment history shows that on November 13, 2019, we received a payment for $7,340.89 through Automated Online Bank Payment system. Our apologies that the total loss insurance payment for $7,357.51 was not posted to the account until January 22, 2020, although it was received on November 23, 2019. Please be advised that we backdated the total loss insurance payment to the date of the loss, October 30, 2019.
We made the attempt to refund the payment of $7,340.89 that was paid on November 13, 2019, on February 4, 2020, prior to sending the overage refund of $67.32. Unfortunately, our records indicate the refund check for $7,340.89 that we sent was not cashed, and a new check was issued on *** 29, 2020, in the amount of $7,340.89. Please be advised the refund check was mailed to the address listed above on this correspondence. Please allow mailing time to receive your refund.
Again, we sincerely apologize for the delay in posting the total loss check late and for the delay in sending your refund of $7,340.89.
Enclosed is a copy of the Payment History on the account.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at 1(888)-222-4227. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosure
I would like to report that Santander has sent a check for the amount due to my son for the car that had been totaled and paid for by us and the insurance company. So, the issue has been resolved. Thank you for your assistance in this matter. I can't help but think the timing had much to do with your organization making contact with them.
The company reported a 30-day delinquency on my paid off account that never had a delinquent payment. Lied about credit-reporting policy to cover up.
I sold a vehicle, that was financed by Santander Consumer USA, on 2/4/2020. At the time of the sale of the vehicle, the January 11, 2020 payment was due. Santander Consumer USA received the payoff for the vehicle on 2/14/2020. The payoff amount included the payment that would have been made for January 11, 2020. On March 1, 2020, Santander Consumer USA reported a 30-day delinquency to the three major credit bureaus: Equifax, Experian and TransUnion. After many phone calls and submitting a dispute to the credit dispute center for Santander Consumer USA, I was able to talk to Aaron on 5/8/2020. During the phone call, Aaron offered to review my account to track a refund from the GAP coverage on the vehicle and to review payment history in an attempt to find why the delinquency was reported. After reviewing the account, Aaron informed me of what I knew, there were no delinquent payments in the 25 months that Santander Consumer USA serviced the loan. Aaron went on to inform me that the company reports from month beginning to month end, which I was already aware of. A 30-day delinquency is reported if the account is not satisfied with a payment during a given month, not from due date to due date. Aaron then went on to admit to and to apologize "for a mistake that Santander made" and promised to escalate my complaint. I did not receive a call from the Executive Office at Santander, as promised, so I called back to the company on 5/15/2020. The CSR, who answered my call, escalated my call right away after hearing my concerns. Jenny, in the Executive Office at Santander, addressed my concerns and reviewed my account. After reviewing my account, Jenny confirmed what Aaron (on 5/8/2020) told me: my account had never been delinquent and that credit reporting at Santander is based on month beginning to month end, and that my account did not qualify for a 30-day delinquency. Jenny assigned a case manager, Walter ***, to my complaint. Walter *** contacted me via phone on 5/21/2020. Mr. informed me that he had tracked the "missing" refund and I informed him that I received the refund on 5/19/2020 in the form of a debit card. I asked Mr. about the credit report and he stated that "the credit bureaus would not allow us Santander to report as we would have had your loan not been paid off in February. We had to report based on due date to due date, and because you were just over 30 days late, we reported a 30-day delinquency." I informed Mr. that in addition to being advised contrary to what he stated at the time I sold the vehicle AND having been advised contrary to what he stated by two Santander Consumer USA staff, what he stated was not true. Mr. then went on to ask me to have the dealership, who purchased the vehicle that I sold, to take the blame and submit a letter to him by 5/26/2020 stating that I was ill-advised by one of their personnel. Mr. promised that he would then correct the delinquency for 2/01/2020 reported by Santander Consumer USA. I have consulted with a consumer attorney to clarify what was the correct way for Santander Consumer USA to report on my account, and I have been advised that the credit reporting period is indeed from month beginning to month end, regardless of when the vehicle is paid off. This rule does not change because of a payoff and Santander Consumer USA should not have reported a 30-day delinquency.
The resolution would be for Santander Consumer USA to correct the delinquency report that was made to Equifax, Experian and TransUnion.
June 8, 2020
***
***
Re: Revdex.com Complaint No.: XXXXXXXX
Santander Account No.: ***
Dear ***:
We have received your request submitted through the Revdex.com. Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our records indicate the payoff in the amount of $36, 552.47 was received on February 14, 2020 in which was received when your account was 34 days past due. Please note that it is the customer's responsibility to continue to make payments on the account until payoff is received and the account reflects a zero balance.
Although we empathize your situation, we respectfully ask you to obtain a letter from the dealership admitting fault to sending the payoff once the account was over 30 days past due in which resulted in a late mark on your credit report. Furthermore our Credit Reporting Department will review the provided information and determine if any corrections need to be submitted, you may submit through the CFPB portal for further review.
After further review of your previous communications with Santander on May 8, 2020 you spoke with a representative in our Customer Service Department in which you explained your concerns regarding your GAP check and your credit report. Furthermore he did review your account and stated the GAP check was mailed on May 6, 2020 to the address on record and he reviewed your payment history. However we was unsure why you were reported late therefore he escalated your concerns to our Executive Office.
Additionally our Executive Office spoke with you on May 15, 2020 and stated we would try to locate the GAP check and representative stated she did not see any late marks, however she would have to submit to our Credit Reporting Department for further review. On May 21, 2020 a representative from our Executive Office spoke with you and confirmed you had already received the GAP refund and our Credit Reporting Department determined the late mark was valid and the payoff was received once the account was over 30 days past due.
We apologize for any miscommunication or inconvenience this may have caused.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on April 10, 2020 we reported the account as Paid/Closed 30 days delinquent with a balance of zero balance. Prior history reported the account as 1 time 30 days past due (February 2020)
Based on a review of the account, no update will be made to the information being reported.
In regards to your statement on how we report, we report at the end of each month and all payments need to be received before the 30th day to avoid a late mark on their credit report. However if an update is needed throughout the month we can submit for any corrections. Unfortunately at this time your late mark is valid and in effort for a possible removal of the late mark we will need more documentation as requested above.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CST, Saturday 7am-5pm CST, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures: Contract, Payment History
In 2006 after a 15 day delinquency my vehicle was repossessed. 14 days later the vehicle was sold at auction for $9602. I owe $0.00.
Santander received the amount that was owed period. They are not subject to be able to collect twice the value from two separate parties. My file is to be dismissed. I owe $0.00.
Complete dismissal of this fraudulent charge and removal of any filing against me.
June 3, 2020
***
854 South Oxford Ave. Apt 606
Los Angeles, CA XXXXX
Re: Revdex.com Complaint Number: XXXXXXXX
Santander Account Number: ***3487
Dear Mr.:
We have received your request submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate that the 2008 Nissan Versa (Vehicle) had been impounded at Universal Nissan in Los Angeles on October 22, 2014. On January 28, 2015, Santander repossessed the Vehicle from being impounded. The account was 101 days past due on January 28, 2015.
After we repossessed the Vehicle, we mailed you a letter titled, "Notice of Intention to Dispose of Motor Vehicle (NOI), dated January 28, 2015, which gave you the option to redeem the Vehicle by February 20, 2015.
The Vehicle was not redeemed and was sold at auction on February 26, 2015. We then mailed you a letter titled, "Explanation of Calculation of Surplus or Deficiency" (Deficiency letter), dated March 22, 2015 advising of the sales proceeds, how they were applied to the account and the remaining balance owed on the account.
Please note the account principal balance prior to the sale of the Vehicle was $11,202.51. The Vehicle sold for $5,200.00. After the sales proceeds applied on February 26, 2015, the account had a remaining principal balance of $6,002.51.
We respectfully decline your request to dismiss the charges owed on your account, as we show the account balance to be correct.
Enclosed are copies of the contract, NOI, Deficiency Letter, and Payment History on the account.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at X(XXX)-XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
(The consumer indicated he/she ACCEPTED the response from the business.)
Response is accepted. They have possession of said vehicle. No other commitment is assumed.
I'm currently out of work/can't pay bc of Covid-19 and daycares/schools being closed(I have a 2 and 10 year old). They were very condescending.
I called bc I was granted an extension/completed(esigned) it for the months of May and June and I have the screen shot to confirm but today I received an email saying it was denied bc they didn't receive it. I called bc of this and one agent said they couldn't offer me anything, then another said they could only offer a month. I don't know when I'll be going back to work and I'm not receiving pay bc I'm not able to get paid FMLA bc I've exhausted unpaid FMLA in the last 12 months my job told me. Then I finally(after calling 4 times) got an agent that extended me 2 months but she was ver condescending, she told me that I need to find a way to pay and this is the last extension and told me the amount that would accrue in the 2 months during the extension and basically shamed me. It was embarrassing and humiliating. You
Also for the reps to be reprimanded or at least informed on how to better assist customers/have a little compassion.. especially with all that is going on in the world with Covid-19.
June 3, 2020
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*** Way
*** XXXXX
Re: Revdex.com Complaint Number: XXXXXXXX
Santander Account Number: ***
Dear Ms.:
We have received your complaint submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
We are aware of the current events that may be affecting our customers, and regret any inconvenience you may have experienced during these difficult times. We apologize for any mistreatment you may have experienced when attempting to obtain more information about our assistance programs or your account.
Our records indicate that on April 7, 2020, you were granted an extension for the months of March and April of 2020. On May 7, 2020, you requested an additional two month extension. The extension request was approved and an email with the required documents for you to sign were sent to you on May 7, 2020. Unfortunately, we did not receive the documents back in time causing the extension request to be denied on May 25, 2020.
In addition, on May 25, 2020, you contacted our Customer Service Department several times attempting to request another two month extension. We apologize you had to make multiple attempts in order to process the additional two month extension. We do show that on May 25, 2020, a new request of extensions was made for the months of May and June 2020 and they were approved on May 25, 2020.
Please be advised that when requesting an extension, our Customer Service department is required to advise on the interest accruing on the account. Again, we apologize you feel mistreated and we will handle the situation accordingly. You may always request to speak with a manager if your needs are not being met.
Enclosed is a copy of the Extension Approval Letter.
Thank you again for allowing us the opportunity to address your concerns. If you have further questions, please contact our Customer Service Department at (888) 222.4227.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosure
Deceptive Loan Practice, against a, Honorable Dis-Able Veteran, by not Honest Calculating, my Overall income, which was Provided Accuratley, on my App
I will try to collect a Copy of my Contract thru, David Stanley Chev. Okc, OK. and my Finance Documents thru Santander Consumer USA.
Recieving an Vehicle, assuming no Balance for the Deceptive Loan Practice, that i went thru, after bringing Leagal Issues, regarding my Car Tags, not included in my Payment, totaling, approx. 800.00 to 900.00, to the Best, of my Knowledge
June 8, 2020
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*** XXXXX
Re: Revdex.com Case # XXXXXXXX
Santander Account No.: ***
Dear Mr.:
We have received your request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our records indicate the following terms of your "Retail Installment Sale Contract" (Contract):
Date: February 3, 2018
Vehicle: 2018 Chevrolet Spark
Amount Financed: $13,246.00
APR: 21.00%
Term: 72 months
Monthly Payment $327.80 (first payment due March 20, 2018)
Santander Consumer USA Inc. establishes the contract rate based on factors including the down payment, vehicle value, the applicant's credit worthiness and credit rating. We provide contract terms for the applicant which they can either accept or reject at the time of the application approval. We have confirmed that the APR on the Contract is within the allowable state limits.
The following exceptions were made to the 72 month contracted payment schedule:
Late Payments: 4 (assessed 10 days after due date)
Due date change: 1
After investigating the information provided in your complaint, we are unable to substantiate your statement that you were treated unfairly and found no evidence that Santander violated fair lending laws in the origination or servicing of your account. Santander Consumer USA Inc. is committed to fair lending and treating consumers, customers and vendors with the utmost respect and fairness.
Our records indicate that a voluntary surrender request was processed on October 4, 2018. On October 26, 2018, we took possession of the vehicle when the account was 117 days past due. We then mailed you a letter titled, "Notice of Our Plan to Sell Property" (NOI), dated October 26, 2018, which gave you the option to redeem the vehicle.
The vehicle was not redeemed and was sold at auction on December 6, 2018. We then mailed you a letter titled, "Explanation of Calculation of Surplus or Deficiency" (Deficiency letter), dated December 26, 2018 advising of the sales proceeds, how they were applied to the account and the remaining balance owed on the account.
We respectfully decline to make any changes to the account deficiency balance.
Enclosed are copies of documents which validate the debt.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at X(XXX)-XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CST, Saturday 7am-5pm CST, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Contract
Notice of Right to Cure Default and requirement of strict compliance
Notice of our plan to sell Property
Explanation of Calculation of Surplus or Deficiency
Payment History
I recently received copies of my credit report. I noticed incorrect fraudulent information that Santander Consumer USA has been reporting.
Santander Consumer USA has been reporting incorrect fraudulent information. I have contacted this company after I discoverd the incorrect information and the result still stay the same. I owe this company $0 therefore they need to delete this incorrect information off my credit report.
I am seeking correction to my credit report. Therefore Santander Consumer USA need to delete and permanently remove the incorrect account from my credit report.
June 8, 2020
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P.O Box 834
Haddock, GA XXXXX
Re: Revdex.com Complaint No.: XXXXXXXX
Santander Account No.: ***
Dear ***:
We have received your request submitted through the Revdex.com. Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our Credit Reporting Department reviewed your claim received from the credit reporting agencies on April 28, 2020. We mailed an identity theft packet was mailed to the address on file, however as of today's date we have not received a completed packet to further review your claim.
We have been unable to confirm your fraud claims so we have enclosed an additional fraud packet with instructions. Please return the completed packet to us. Once we have received the completed packet with the required documents, our Fraud Risk Department will review your case and they will provide you with a separate response with their findings.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting *** differ between agencies. The customer *** need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on April 30, 2020 we reported the account as charged off with a balance of $3,951.00.
Based on a review of the account, no update will be made to the information being reported to the agencies until our Fraud Risk Department receives your information and reviews your claim.
Enclosed is a copy of your contract and payment history on the account.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures: Contract, Payment History, Fraud Packet
I purchased a 2010 ford fusion back in 2012.which pay off was suppose be for 6years 8payment was put 2 end of contract due 2 so many issue with car
am still making payment as of 5/26/20 an done paid over 31,000 for car cost less than 17,000..am tied of been rip off bye santander Dallas Texas XXXXXXXXXX
release me my title an refund any money owe 2 me 4 wrongful doing
June 8, 2020
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*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Mr.:
We have received your request through the Revdex.com. Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
According to our records, on November 6, 2012 you entered into a Note and Security Agreement (Note) with RoadLoans, the online lending division of Santander Consumer USA Inc. and you were provided with a disclosure letter with final Truth in Lending Act disclosures (Disclosure Letter).
Our records indicate the following terms of your Note:
Date: November 6, 2012
Vehicle: 2010 Ford Fusion
Amount Financed: $15,400.00
APR: 18.00%
Term: 72 months
Monthly Payment: $351.24 (first payment due December 6, 2012)
Dealership: CarMax - Greenville #7177
In regard to the total amount paid on the Vehicle, please see the Truth in Lending disclosures on Page 1 of the Note and in the subsequent disclosure letter. This shows the amount you would have paid if all payments had been made according to the monthly payment schedule in the Note.
Finance Charge: $9,889.28 (Dollar amount credit will cost you)
Amount Financed: $15,400.00
Total of Payments: $25,289.26
The following exceptions were made to the 72 month contracted payment schedule:
Late Payments: 41 (assessed 10 days after due date)
In some months, partial payments and/or no payments were received.
Returned Payments: 1 (Stop Payment)
Due date change: 1
Extensions: 8 Modification: 6-month term (Lowered payments from $351.24 to $210.74 from February 17, 2014 to July 17, 2014)
Please be advised that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late and/or not received. There is no grace period for the accrual of interest.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Note, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.
When a payment is received, the outstanding accrued interest must be satisfied first. The remainder of payment is applied toward fees owed on the account, then principal. The amount of accrued daily interest can vary based on the amount of the principal balance and the number of days between payments.
Please note that the payment pattern and payment assistance caused the principal balance to be reduced more slowly. If payments had been made according to the Note, the principal balance would be less on the account.
As of the date of this response, the principal balance has been reduced from $15,400.00 to $5,666.32.
We respectfully decline your request to send you the title to the Vehicle, as a valid balance remains on the account. The title to the Vehicle will be released within the timeframe allowed by applicable law once the account has been paid in full. In addition, we respectfully decline to issue a refund of any amounts paid to the account, as all payments were applied to the account according to the Note.
We hope that the written explanation we have provided above regarding account activity is helpful to you in further understanding how simple interest compounds and how it affects the balance on a daily basis.
Enclosed is a copy of the Note, TILA Disclosure letter, Temporary Modification Agreement and payment history for your reference.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at 1(888) 222-4227. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
(The consumer indicated he/she DID NOT accept the response from the business.)
don't agree late payment was told I had so many day 2 get payment in an.dnt recall payment been reduce..all respective tell u diff thing when u talk 2 them I want be part of the 550 class act against santander
Document Attached***
June 23, 2020
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*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Mr.:
We have received your most recent request through the Revdex.com. Thank you for allowing us the continued opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
We regret to learn that you did not accept our previous response. As stated in our previous response dated June 8, 2020, in regard to the total amount paid on the Vehicle, please see the Truth in Lending disclosures on Page 1 of the Note and Security Agreement (Contract) and in the subsequent disclosure letter. This shows the amount you would have paid if all payments had been made according to the monthly payment schedule in the Contract.
Finance Charge: $9,889.28 (Dollar amount credit will cost you)
Amount Financed: $15,400.00
Total of Payments: $25,289.26
Please note that due to the payment pattern and payment assistance, more interest accrued on the account causing the principal balance to be reduced more slowly. If payments had been made according to the Contract, the principal balance would be less on the account.
We are unable determine the exact date the account will be paid in full, as interest accrues daily, the payment pattern would determine when the account will be paid in full. Santander Consumer USA Inc. will continue to accept payments on the account, after the scheduled maturity, until the account is paid in full.
Our records indicate that on November 9, 2012 you contacted our office and requested that your due date be changed from the 6th to the 17th of each month. At that time, a verbal recording was completed and you gave your verbal authorization for the due date change.
In addition, our records show that on January 15, 2014 you signed a Temporary Modification Agreement, which lowered your payments for 6 months from $351.24 to $210.74 beginning February 17, 2014 and ending July 17, 2014.
In regard to the 8 payment extensions requested and granted for the account, please understand that these payments were placed on the back end of the account. It was explained to you when you requested the payment extensions that interest would continue to accrue between payments. Also, the Extension Agreement that you signed, explained interest during the extension period.
In regard to the late payments on the account, 41 payments have been received 10 days after the schedule due date, causing late fees to be assessed to the account, per the Contract. Enclosed is a copy of the payment history, which indicates all of the late fees.
Regarding concerns about the recent legal settlement that Santander Consumer USA, Inc. has made with the attorneys general of several states, an independent administrator is managing all questions and claims relative to the settlement. For information regarding eligibility or other issues regarding the settlement, please contact your state's attorney general or visit http://santandermultistateagsettlement.com. The time frame for mailing notices to consumers that are eligible for restitution is not yet known. Please check the website listed above periodically for updates.
Enclosed is a copy of the Contract, TILA Disclosure letter, Extension Agreement, Temporary Modification Agreement and payment history for your reference.
Thank you again for the opportunity to address your additional concerns. If further assistance is needed, please contact our Customer Service Department directly at 1(888) 222-4227. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
(The consumer indicated he/she DID NOT accept the response from the business.)
cause was never told interest will be added to 8 payment be put 2 end of contract?an I ask how many more payment I have 2 make if am paying 352.00 a month...an what they do with extra change money if payment is only $351.47...am asking them 2 come 2 some type of agreement an reduce balance owe due 2 misleading an all unfair interest they charging me when so many of there respentor tell u so many difference things..I like 2 come 2 agreement on how many more payment I have so I can put ends 2 this an put this matter behind me..1representive told me in Dec 2020 I will be paid car off then another 1 tell me it would be 2021 before loan paid off still wanna be part of 550 m class act..an feel like some interest they add 2 me cause of due date when I was told I have 7 day 2 get payment in b4 late fee or interest will be added 2 account thanks u R.
I crashed my car back in January they received both checks from my gap and my insurance . They are charging me still for a car I don't have
They are charging me for a car I don't have . Instead of closing the loan and allowing me to pay what gap didn't cover "my late payment " they are keeping it open as if they still have the car charging me $500 each time an reporting falsely to my credit report
I want them to close the loan out like they are supposed to stop adding payments like they still have the car . Fix the false reports on my credit that they have reported an lied to me saying they didn't do it. When the credit people only report what they send . .
June 5, 2020
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*** XXXXX
Re: Revdex.com Complaint No.: XXXXXXXX
Santander Account No.: ***
Dear ***:
We have received your request submitted through the Revdex.com. Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our records indicate that the vehicle associated with the account was deemed a total loss on or about January 14, 2020. On that date, the outstanding principal balance on the account was $19,376.78 which did not include outstanding interest or fees owed, if any.
Further note, our records indicate we received a Total Loss Insurance payment in the amount of $8,602.34 on March 4, 2020 which was applied to the account effective January 14, 2020, the date of loss.
In addition, the payment history indicates that on April 29, 2020, effective April 23, 2020, a Guaranteed Asset Protection Insurance (GAP) payment was received from Protective Asset Protection (GAP carrier), in the amount of $9,331.74. This reduced the remaining principal balance owed on the account however did not satisfy the account balance in full and left a remaining balance of $2,065.09. Our records show that no other refunds or payments were received after that date.
Please understand that Santander does not determine the amount that either the insurance or the GAP carrier elects to pay. We respectfully suggest that you contact the Insurance Provider and the GAP carrier for a further explanation of their decision.
Please note that it is the customer's responsibility to continue to make payments on the account until all insurance proceeds are received and the account reflects a zero balance.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on June 3, 2020 to ensure accurate reporting based on the backdated Total Loss Insurance payment, we submitted an update to report the account as 30 days delinquent with a balance of $2,692.00. Prior history reported the account as 11 times 30 days past due and 1 time 60 days past due. The update was submitted under AUD: XXXXXXXX which number you may use for any contact you may have with the credit reporting agencies to confirm the update. Please allow 30 days for the update to be completed.
The estimated amount to pay off your account is $2,704.48, good through July 17, 2020. This payoff is subject to a final reconciliation and accounting and may change if there are returned payments or fees assessed on the account within 30 days of this quote.
Although we empathize your situation we do not close accounts until paid in full, therefore we respectfully decline to close your account as a balance remains due at this time.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at 1(888) 222-4227. Our hours of operations are: Monday- Friday 7am-9pm CST, Saturday 7am-5pm CST, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures: Contract, Payment History
I have an auto loan through Santander. The loan shows several false late payments on my credit report. These payments were never late.
I have an auto loan serviced through Santander. The loan shows several false late payments on my credit report. These payments were never late and have been reported incorrectly. Santander recently settled agreed they would correct all negative information on my credit report. As well as zero the balance and release the lien and issue the title to the vechicle. None of which has been done.
I would like all three of my reports updated with the late payments removed and my title issued and the balance set to zero as per the terms of the agreement.
June 5, 2020
***
***
Re: Revdex.com Complaint No.: XXXXXXXX
Santander Consumer USA Inc. Account No.: ***
Dear Mr.:
We have received your request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on *** 29, 2020 we reported the account as 30-59 days delinquent with a balance of $2,215.00. Prior history reported the account as 12 times 30 days late, and 1 time 60 days late.
In regard to the recent legal settlement that Santander Consumer USA Inc. has made with the attorneys general of several states, an independent administrator is managing all questions and claims relative to the settlement. For information regarding eligibility or other issues regarding the settlement, please contact your state's attorney general or visit http://santandermultistateagsettlement.com. Thank you for bringing this matter to our attention. The time frame for mailing notices to consumers that are eligible for restitution is not yet known. Please check the website listed above periodically for updates.
Based on a review of the account, no update will be made to the information being reported at this time.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures: Contract, Payment History