Santander Consumer USA Reviews (%countItem)
Santander Consumer USA Rating
Address: 1601 Elm St. STE 800, Dallas, Texas, United States, 75201-4701
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I took my stimulus on 6/12/2020 & paid both June & July bill since I am not working and knew I wouldn't have it. Told sorry you still have to pay July
Being required to pay a bill already paid ahead of time. No consideration for pandemic being allowed even after explaining I have Paid them 2 months worth of payments to be responsible since I knew I wouldn't have it since I am not working due to the pandemic.
I want the additional payments made in June 2020 ($532) to be put towards July's bill.
July 10, 2020
***
*** Rd.
*** XXXXX
Re: Revdex.com Case# XXXXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Please note that effective March 2, 2020, all Gateway One Lending & Finance (Gateway) accounts will now be serviced by Santander Consumer USA Inc.
Our records indicate that a payment of $1,060.00 posted effective to the account on June 12, 2020. A manual adjustment was completed on the account on June 29, 2020, as a courtesy, to advance the due date per your request. The account is now current and due for the payment for August 12, 2020.
Please be advised that on the second page of your Monthly Statement it states: "Any amount paid over your total due shown on the front of this statement by your due date will be applied to your balance but will not further advance your due date". The account would need to be within 30 days of the next payment due date, when a payment is made, for the account to continue to advance the due date.
We apologize for any miscommunication that may have occurred regarding the advancement of the accounts due date.
Enclosed is a copy of the account payment history for your reference.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at 1(888)-222-4227. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosure
Santander is displaying on my credit report. These clowns are putting info on here that is not mine.
Information is inaccurate and should not be reported.
Please remove this inaccurate info from my credit report.
July 10, 2020
***
*** Falls Road # ***
*** GA XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your request submitted through the Revdex.com (Revdex.com. Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
A review of your account indicates that a letter titled "Notice of Right to Cure Default and Requirement of Strict Compliance" (RTC) was mailed to you dated July 29, 2018 The RTC stated an amount of $1,108.00 was due by August 12, 2018, to cure the default.
The default was not cured and the Vehicle was repossessed on February 18, 2019 when the account became 264 days past due. After the repossession, a letter titled, "Notice of Our Plan to Sell Property" (NOI), dated February 19, 2019, a was mailed to you, explaining the Vehicle will sell at a private sale sometime after March 05, 2019, but also gave you the option to redeem the Vehicle. The Vehicle was not redeemed and on March 08, 2019, and was sold at auction leaving a deficiency account balance.
After the sale, a letter titled, Explanation of Calculation of Surplus or Deficiency (Deficiency) dated March 27, 2019, was mailed to you, explaining the deficiency amount due after the sale of the Vehicle was $16,844.39.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
On May 31, 2020 we advised the agencies that the account was Open Charge off with a balance of $16,844.00. The account charged off on September 30, 2018 after the account was over 120 days past due.
Based on a review of the account, no change will be made to the information being reported.
We are unable to confirm your statement that the account is not yours. We have enclosed account documents. If after review of the documents provided, ifyou believe the account is not yours, please provide us with an explanation so that we may review the matter further.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures:
Contract
Payment History
Notice of Right to Cure
Notice of Our Plan to Sell Property
Explanation of Calculation of Surplus of Deficiency
see Attached document
Click here to Get the File - use the Password: ***
https://bluecomplaints.Revdex.com.org/attachment/?c=XXXXXXXX
Other (requires explanation) see Attached document
July 8, 2020
*** M ***
*** N *** Street
*** XXXXX-XXXX
RE: Revdex.com Case Number: XXXXXXXX
Chrysler Capital Account Number: ***
Dear Mr.:
We have received your request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Chrysler Capital.
Our records indicate that we received a payment in the amount of $724.27 on May 30, 2020, which did not advance the due date on your account. On June 24, 2020, as a courtesy, we updated the account to reflect due for the month of September 17, 2020.
Please be advised that on the second page of your Monthly Statement it states: "Any amount paid over your total due shown on the front of this statement by your due date will be applied to your balance but will not further advance your due date". The account would need to be with 30 days of the payment due date, when a payment is made, for the account to advance.
We apologize for the misinformation provided to you that you could advance the account up to 90 days and for any inconvenience, you may have experienced.
Enclosed is a copy of your Payment History and Monthly Statement.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at X(XXX)-XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CST, Saturday 7am-5pm CST, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
On June 13 2020 I received a 30 day late payment on all 3 credit reports. I cannot understand why did I receive late payments for April and may 2020.
On June 13 2020 I received 30-60 days reporting to all three credit bureaus on my G35 Infiniti acct# XXXXXXX. I made a payment on April 18 2020, May 19, 2020, and June 12, 2020. My account maturity clearly states June 18, 2020. So why was was I hit with late payments to the credit bureaus. I called in numerous times since June 13 2020 and I was told they can see the problem was the payment did not post for April 2020 which I don't know how come, I was also told that the escalation team will fix the problem but nothing was done. I was also told to dispute through the credit agencies and now as of today June 24, 2020 I was now hit with a late payment for April and now May. I have not been late in over two years please can we fix this I'm in the process of closing on a home and now these late payments to the credit bureaus dropped my score. I know two years ago I had trouble paying late but since then I have not paid late. Please fix this problem. Please don't say because account maturity date be my maturity date is for June 18 2020.
I just want this company to see that I was not late and to fix my what was reported to the credit agencies.
July 8, 2020
***
*** Ave., Apt.
Brooklyn, NY XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Kendidra ***:
We have received your request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
We regret any inconvenience that you have experienced in attempting to correct the credit reporting for the account. Our customer's concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records indicate that due to an internal system issue the payments that posted to the account after April 18, 2020, did not advance the account properly to the next due date, causing the account to report as late to the credit reporting agencies. On July 7, 2020, the account was corrected and the account now shows due for June 18, 2020, in the amount of $473.50.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
After a review of the account, on July 6, 2020 an update request was submitted to the credit reporting agencies to report the account as Current with a balance of $10,705.00, with no prior delinquencies. Please allow up to 30 days for the update to be processed by the credit reporting agencies. If you need to reach out the credit reporting agencies regarding the update please reference the AUD# XXXXXXXX.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosure: Payment History
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response but I want to make sure that Santander remove the the late payment for May and June off my credit report show that I was not late.
Worst loan co. Got behind. Made 1000.00 payments to get caught up and they took all of it in interest. No definitive end date on loan. Very sketchy customer service. I would rather slice my own throat than to use these people. 52% of my monthly payments go to interest. Say it's a 26% loan yet they charge me 12.05 a day in interest and that on a current payments and not late. STAY AWAY
HORRIBLE
1-888-222-4227
They are calling twice a day about my account.
I HAVE NO ACCOUNT,
Is it scam?
DO NOT call me anymore.
1-888-222-4227
They are calling twice a day about my account.
I HAVE NO ACCOUNT,
Is it scam?
DO NOT call me anymore.
I am afraid to call them because it must be a scam or solicitation.
I want them to STOP CALLING ME.
DO NOT CALL ME ANYMORE.
July 7, 2020
***
XXXXX *** Dr.
***, *** XXXXX
Re: Revdex.com Case # XXXXXXXX
Dear Ms.:
We have received your request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns with Santander Consumer USA Inc.
We regret to learn about your concerns regarding communications you have had with our Customer Service Department. Your concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.
As of the date of this letter we have placed the telephone number listed in your complaint on the account into a Do Not Call status.
We hope that the written explanation we have provided above regarding account activity is helpful to you and apologize for any inconvenience this may have caused.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at 1(888) 222-4227. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
They never reported my payments to the credit bureau & I'm requesting my payments back that I've made to them. I've asked that they come get the car
Once Santander took over Gateway One accounts, every payment (5) I've made was not reported to my credit report. I'm trying to build my credit score. I asked them to come get this car in June of 2020. The car is still here parked. I will not continue to make payments that are not being reported. I am also going to start charging storage fees as well. They lied to me twice saying that my payments are being reported. I checked my credit and my auto loan says zero. Please help. Thank you
I need them to come get this car which is in great condition. Also I am requesting the payments of 5 months of payments that they didn't report to my credit report. Which totals around 2,400.
July 8, 2020
***
*** E. *** St.
*** IN XXXXX
Re: Revdex.com Complaint No.: XXXXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Please note that effective March 2, 2020, all Gateway One Lending & Finance (Gateway) accounts was serviced by Santander. Please note this service transfer does not affect the current terms of your contract.
A review of the account indicates that you called and spoke to a Santander Consumer USA Inc. Representative on June 5, 2020, regarding a request to process a Voluntary Surrender. The call indicates that your husband came on the line and stated that we have all the information that we need and disconnected.
Please be advised that your vehicle has not been repossessed due to the fact that the Voluntarily Surrender process was not completed. In order to move forward with this request, you would need to complete a recording via telephone with our Customer Service Representatives.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on May 31, 2020 we reported the account as Open/Current with a balance of $15,154.00 with no prior delinquency. We apologize about the inconvenience this matter has caused. Please allow time for reporting to begin reflecting across all agencies. The FCRA does not require us to report, only that we report accurately.
We respectfully decline your request to provide any reimbursements. In addition, no storage fees will be provided to you as you are the owner of the vehicle and Santander Consumer USA Inc. is currently the lien holder.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures: Contract, Payment History
I have been out of work since April 1,2020. This is due to the covid 19 and taking care of my mother who was at the same time in april diagnosed with bladder cancer. I call santander and explained my situation, the person helping me explained that it would be no problem and said that they would tack those two payments at the end of my loan. That's it. Nothing was said about them reporting this to my credit, which dinged it. Neither was explained about the interest that would accrue on it.I called today, june 23 and spoke with agent Shane ID# XXXXXX, she read her script and then I was told that I had to do two disputes, one with the credit bureaus reporting and then one with them. I refused to do either, and I let them know that I shouldn'thave to do any of that. That this is their fault and the remark should be removed,which had a negative impact on my score. I have never missed a payment or been late and this is the thanks I get. The manager I spoke to,Ariel, with ID# XXXXXX, was of no help either she was very unprofessional made it sound as if this whole thing was my fault,and read the same script reading as the agent. These people are scammers and only care bout the money. I asked for help, and they helped by reporting to and causing my credit to drop. I will be looking for a new car loan. As of today june 23, I am still taking care of a sick mother and I am still not working and these people couldnt help me. They should be shut down!!
Correction to a credit report I would like this removed from my credit report. As a person who is trying to build up credit, this has hurt me.
July 08, 2020
***
XXXXX ***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our records indicate the following terms of your "Retail Installment Contact-Motor Vehicle-Simple Interest" (Contract):
Date: June 20, 2018
Vehicle: 2018 KIA Forte
Amount Financed: $20,570.25
APR: 23.37%
Term: 72 months
Monthly Payment $538.91 (first payment due August 04, 2018)
Dealership Kiefer KIA
The following exceptions were made to the 72 month contracted payment schedule:
.
Extensions: 2 (May 2020 and June 2020)
Due Date Change: From June 04, 2019 to June 08, 2019
Please be advised that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late and/or not received. There is no grace period for the accrual of interest.
Our records indicate that on May 05, 2020, contact was made with our Customer Service Department, due to the impact financially with COVID-19, which reduced the hours. In an effort to assist, during this times of uncertainty, a 2 month extension was submitted and upon receiving the request documents, the extension was approved on May 05, 2020.
Enclosed is a copy of the Extension agreement. As stated in the Extension Agreement Contract, you acknowledged and understood that: (a) this Agreement does not extend any interest that has currently accrued and remains unpaid on your loan, including during the extension period; (b) this Agreement only modifies your contractual obligation to make certain payments on specific dates, and that all Contract terms and provisions not expressly modified by this Agreement remain unchanged and in full force and effect; (c) future payments made will be applied to the interest earned on the unpaid amount.
Due the current assistance provided on the account, the account is current. The next schedule monthly payment will be due on July 08, 2020.
On June 23, 2020, our records confirm contact was made with Our Customer Service Department, with concerns of your credit report being affected due to the extension assistance provided. Our Customer Service Representative explained, due to receiving the 2 month extensions the account brought to a current status it was explained your credit should not be affected. In addition to explaining if your credit report was affected, you would have to send a dispute to our Credit Bureau Department for further review.
We do apologize, if you felt mistreated in any way. Our customers are the utmost importance to us and we strive to assure our customers are receiving accurate information and great customer service to properly assist our customers with their questions or concerns.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on May 31, 2020, we reported the account as Current with a balance of $17,926.00. No delinquencies reported.
Please note that the special comment code we have inserted as a natural disaster on your credit report is to further define your account. You were approved for an extension due to Covid-19, and we are required to report each month as long as the condition applies. Any impact the special comment code may have on your credit score should be directed to the Credit Reporting Agencies, as Santander is a data furnisher and does not determine credit scores.
Based on a review of the account, no update will be made to the information being reported.
Enclosed is a copy of the Contract, Payment History and Extension Agreement.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
I have an auto loan with Sandtander Bank. My account is in good standing. I was notified by a credit monitoring service that changes had been reflected to my account. The reason for this change was the application of a "Natural Disaster" annotation on my account.
Sandtander's Position is that I applied for a forbearance of some sort, this is why my account and credit score had been impacted. I did not apply for this legal remedy. My signature is not on a document stating as such. My voice is not on a recording affirming this. I sent no letter, completed no application, and did not contact the bank t discuss such an option.
The banks position is that, two prompts are provided and depending on the selection in response to these selections an automatic process is initiated. I selected no such prompts.
I called the service center. The first representative that I spoke to (employee ID XXXXXX) said that I needed to be transferred to the executive committee. I then spoke to a women who only stated her name as "Ms." employee number: XXXXXX.
She informed me that there was nothing that she could do (as an executive') and that I needed to speak with a Ms. Kristin ***. Ms. could not be contacted, her schedule was unknown, and only a call back submission could be executed.
My credit score has not been reduced by 100 points. After speaking with an attorney the cost to me will be at least $2,500. This would be for subpoenaing the records, voice recordings, and internal policy on how this could happen (i.e. design of the system)
I am a 100% COMBAT disabled veteran. I do not need this in my life. Sandtander is fraudulently impacting my life to great determent financially and by mental distress.
Product_Or_Service: Auto Loan
Correction to a credit report Fraudulent terms removed from my account and my credit score restored to it's initial standing. I should suffer no repercussions for an IT Systems error, lack of oversight (in case of fraud), nor should I be losing hours of time to rectify the problem. Remove the derogatory items from my account and credit report within 24 hours.
July 07, 2020
***
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Mr.:
We have received your request submitted through the Revdex.com (Revdex.com. Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
We regret to learn about your experience. Our customers concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records indicate that on June 19, 2020, you contacted our Customer Service Department, and explained that you did not authorize an Extension and would like the Extension to be reversed from the account and credit reporting. Our Customer Service Representative explained, On May 29, 2020, the Extension was authorized via our MyAccount through our online Web Portal, which requires your username and password to login into the Web portal. Please note the credit reporting reported as "Natural Disaster "due to the assistance being requested due to COVID-19.
Our Customer Service Representative was unable to remove the extension without management assistance to research assure the matter is resolved. At that time, you asked to speak to a manager and was advised that one would return your call. We apologize that your escalation was not resolved, with a return call back from our Executive Office management team. Please note, in an effort to assist with your concerns, our Executive Office sent a request to have the two (2) month extension reversed, due to your statement of not being authorized.
Our records further indicate that on June 26, 2020, a Customer Service Representative explained the two (2) month extension was reversed and the account was reflecting due for June 2020 payment. As of the date of this correspondence the account is 18 days past due.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that June 25, 2020, reported the account as Current, with a balance of $29,646.00. Prior delinquencies report 1 times 30 days late in February 2019.
Base on a review of the account, this matter is resolved. Please allow up to 30 days for the reversal of the 'Natural Disaster" to reflect on your credit report, due to the reversal of the extensions.
We apologize for any misunderstanding this may have caused.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures:
Contract
Payment History
My car should be paid off but account is still showing more than a month's payment owed.
My car loan was sold to Santander from Gatewayone Lending, which I had no knowledge of happening. It was sold at the end of February in the midst of me paying a car note. My last car note with Gateway reflected a balance of $1883 before my note of $566 was paid. Once my February car note was paid that amount should have been reduced to atleast $1300. Once Santander took over, the balance jumped up to over $2500. This is not making any sense. At this point I have made 72 payments and my car should be paid in full. I have tried contacting Santander for a resolution with no results. I have a copy of my original contract when I purchased the car along with every payment I have made, which adds up to the exact amount. I would like to be finally done paying for this car and have the title in my possession. It is not fair for me to pay any additional money, especially when no one can explain to me where the amount is coming from. My account number is XXXXXXXX.
I would like the remaining balance to reflect the correct amount which should not be $688.
July 8, 2020
***
*** Ave
*** IL XXXXX
Re: Revdex.com Complaint Number: XXXXXXXX
Santander Account Number: ***
Dear Ms.:
We have received your request submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. account. Thank you for allowing us the opportunity to address your concerns.
We regret to learn that you did not receive a resolution while speaking with our Customer Service Department regarding your account balance. Our customer's concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.
Please note that a letter dated February 21, 2020, was mailed to you and advised that all Gateway One Lending & Finance (Gateway) accounts will now be serviced by Santander effective March 2, 2020. The letter also provided the current account status, including the account balance.
Our records indicate the following terms of your "Retail Installment Contract Motor Vehicle Simple Interest" (Contract):
Date: December 14, 2013
Vehicle: 2014 Ford Taurus
Amount Financed: $33,125.28
APR: 6.99%
Term: 72 months
Monthly Payment $566.16 (first payment due January 28, 2014)
Dealership *** Inc.
The following exceptions were made to the 72 month contracted payment schedule:
Late Payments: 13 (assessed 10 days after due date)
In some months, partial payments and/or no payments were received.
Extensions: 5 (November 2015, December 2015, January 2017, February 2017, May 2018)
Please be advised that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late and/or not received. There is no grace period for the accrual of interest.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.
When a payment is received, the outstanding accrued interest must be satisfied first. The remainder of payment is applied toward fees owed on the account, then principal. The amount of accrued daily interest can vary based on the amount of the principal balance and the number of days between payments.
Furthermore, our records indicate that on March 2, 2020, a payoff quote processed through our online website, which provided the amount of $2,428.23, good until March 16, 2020.
We hope that the written explanation we have provided above regarding account activity is helpful to you in further understanding how simple interest compounds and how it affects the balance on a daily basis.
We kindly decline the request to release the title until the account is paid in full and to change the account balance, as the principal balance of $683.50 is correct.
Enclosed is a copy of the Contract, Santander Consumer USA Inc. Transfer Letter, and Payment History.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CST, Saturday 7am-5pm CST, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Santander has misapplied my payments, contradicting their statements, resulting in misreporting of payments to credit bureaus; negative impact.
Calls began on 5/21/2020 & I didn't understand why. When I spoke with someone on 5/27/2020, I was advised my payment was late. My account, since paying to have my vehicle returned due to repossession, had been paid on time. On the 5/27/2020 call, I advised my June 1st payment would be late due to COVID-19 & it would be made on 6/11 or 6/12. The payment was made on June 12th for $465 (my monthly payment) as agreed. However, on June 11th, my payment was reported to the credit bureaus as late, dropping my score almost 40 points with each. When I called to speak with Santander about this, I continue to get the runaround from being told "I didn't make an April payment", which I didn't have due to "it's simply correct from what is seen on the screen" without any further explanation. I demanded a review of my account & a call me placed to me after to discuss. Instead, I called & was told "a review of my account had been done & everything 'appears' to be correct". On June 18th, I receive in the mail a statement dated June 11th where my payments had been misapplied. In addition, back in March 2020, I was advised I needed to pay $1,996 in total to get my vehicle back after it was repossessed & the $125.00 fee would be added to the account to be paid later on the back end of the loan. Since, I have been receiving statements with a $385.00 fee assessed to the account with no explanation of what it's for - this was after I reviewed the account in detail on the morning of March 13th to be certain what needed to be paid to get the vehicle back. I was given until April 1st to make the payment of $1,966.00, which was made over the phone on March 27th. I picked up the vehicle on Monday March 30th. Since, all was fine until I received my statement dated 5/12/2020. Since, I have been getting no resolution to this matter, my payments have been reported late incorrectly to credit reporting agencies negatively impacting my credit score & my payments have been applied incorrectly. The application of payments completely contradict what's shown on the statement mailed to me by Santander. When I explain this upon calling, I'm simply met with "I understand that, but..." & I'm told what's shown on their computer screens as if their statements mailed to me & what's reflected in them doesn't matter. Further, I've asked to have a manager call me & a complete audit done on my account. I was told on June 17th that one had been done; Santander did nothing more that goo back to when I made my $1,966.00 payment on March 27th & applied a portion of it to fees I was never advised of in the name of an "account audit".
I want Santander to contact the Experian, Equifax & Trans Union to retract the "late payment" information sent to them on June 11th & the account to be listed as current with ALL of them, have my account updated to reflect only fees due on the account is the storage fee for the repossession tow in the amount of $125.00 & to have a statement mailed to me with all of these corrections with another letter indicating the misreporting error to the credit reporting agencies previously noted has been resolved/retracted. Further, I want my payment made on March 27th in the amount of $1,966.00 to bee applied back to how is was originally shown on the statement dated April 11th.
July 7, 2020
***
***
*** XXXXX
Re: Revdex.com Case No. XXXXXXXX
Santander Account No.: ***
Dear Mr.:
We have received your request through the Revdex.com. Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our records indicate the following terms of your Retail Installment Sale Contract (Contract):
Date: October 17, 2018
Vehicle: 2017 Chevrolet Equinox
Amount Financed: $19,927.94
APR: 18.88%
Term: 72 months
Monthly Payment: $468.14 (first payment due December 1, 2018)
Dealership: Easterns Automotive Group
Please be advised that Santander Consumer USA Inc. is the indirect lender and assignee of the Contract. The approval of an assignment of any contract, including yours, is based on the information provided to us by the customer and the Dealership. The terms of the Contract were negotiated with the Dealership at the time of purchase.
After a final review of the Contract, on October 31, 2018, the APR on the account was lowered to 18.61% and the payment was lowered to $465.00. You were notified of this change with a letter dated November 2, 2018.
The following exceptions were made to the 72 month contracted payment schedule:
Late Payments: 5 (assessed 15 days after due date)
In some months no payments were received.
Extensions: 2 (July and August 2019)
Please be advised that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late and/or not received. There is no grace period for the accrual of interest.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.
When a payment is received, the outstanding accrued interest must be satisfied first. The remainder of payment is applied toward fees owed on the account, then principal. The amount of accrued daily interest can vary based on the amount of the principal balance and the number of days between payments.
In addition, our records indicate that we mailed you a letter titled, "Notice of Intent to Repossess" (RTC), dated January 21, 2020 which advised you the account was in default and if not cured by February 4, 2020 we would exercise our rights under the law and we would repossess the Vehicle.
The default was not cured, and on March 13, 2020 we took possession of the vehicle when the account was 72 days past due. We then mailed you a letter titled, "Notice of Repossession" (NOI), dated March 13, 2020, which gave you the option to redeem the Vehicle by April 14, 2020. Please note that the NOI reflected a Repossession Fee owed in the amount of $385.00. On March 27, 2020, you made a payment for the redemption of the Vehicle in the amount of $1, 996.00, which was applied to payments owed from January 1, 2020 through April 1, 2020, in the amount of $1,860.00 and to late fees owed on the account in the amount of $106.00. On March 31, 2020 you redeemed the Vehicle. The next payment was then due on the account for May 1, 2020.
Repossession fees were assessed to the account on May 5, 2020 in the amount of $385.00, as indicated on the NOI that you received dated March 13, 2020.
Our records do not indicate that a payment was received in the month of April 2020.
After a manager review of the account on May 13, 2020, the redemption payment was reversed from the account and reapplied to the repossession fee in the amount of $385.00, as well as payments from January 1, 2020 through April 1, 2020 (as reflected on your June 11, 2020 billing statement). The account was still due for May 1, 2020.
On May 20, 2020 Storage Fees were assessed to the account in the amount of $125.00.
On May 27, 2020, you contacted our office and stated that you thought the account was current and you advised us that you would make a payment on May 27, 2020 in the amount of $460.00, which was made on June 12, 2020, and was applied to the amount due for May 1, 2020.
You also stated that you would make a payment on June 11, 2020. On June 25, 2020 a payment posted to the account in the amount of $465.00, and was applied to the amount due for June 1, 2020. The account is currently due for July 1, 2020, in the amount of $465.00, with Storage Fees due on the account in the amount of $125.00. Please understand that the Storage Fees can be paid at any time, but will still reflect on each billing statement as due.
In reviewing the billing statement dated June 11, 2020 it shows an amount due of $1,525.00 (Current amount due of $495.00, Past Due amount owed of $930.00 and $125.00 in unpaid Fees). Please note this billing statement was printed prior to the payments received on June 12, 2020 and June 25, 2020. The billing statement also showed the reversal and reapplication of the redemption payment in the amount of $1,996.00. We regret any misunderstanding regarding the amounts due on this statement.
Our Accounting Department audited the account on June 2, 2020 and June 15, 2020 and determined that all payments were applied correctly. On June 17, 2020 you spoke with a representative in our Customer Service Department and were advised that the account had been reviewed and was correct. You were also advised of the account status and that your account was due for the May 1, 2020 payment. We apologize that you were dissatisfied with our findings.
On June 23, 2020, a representative from our Executive Office attempted to contact you regarding your concerns on the account, however, they were unable to reach you.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on June 24, 2020 we reported the account as Current with a balance of $18,496.00. Prior history reported the account as 7 times 30 days late.
The enclosed payment history reflects the following:
The payment due for March 1, 2019 was not received until April 18, 2019, therefore, the account was reported as 30 days late in March 2019.
The payment due for May 1, 2019 was not received until June 13, 2019, therefore, the account was reported as 30 days late in May 2019.
The payment due for July 1, 2019 was not extended until August 12, 2019, therefore, the account was reported as 30 days late in July 2019. Please note that payment assistance granted after the account is 30 days past due, does not negate the prior delinquency of the account.
The payment due for December 1, 2019 was not received until January 23, 2020, therefore, the account was reported as 30 days late in December 2019.
The payment due for January 1, 2020 was not received until March 26, 2020, therefore, the account was reported as 30 days late in January 2020.
The payment due for February 1, 2020 was not received until March 26, 2020, therefore, the account was reported as 30 days late in February 2020.
The payment due for May 1, 2020 was not received until June 12, 2020, therefore, the account was reported as 30 days late in May 2020.
The payment due for June 1, 2020 was received on June 25, 2020 and was not reported as late to the credit reporting agencies.
Based on a review of the account, no update will be made to the information being reported. In addition, we respectfully decline to reapply the March 27, 2020 payment or to correct any prior billing statements sent to you.
The account is currently due for July 1, 2020, in the amount of $465.00, with Storage Fees owed in the amount of $125.00, which is currently the only fee owed on the account.
We hope that the written explanation we have provided above regarding account activity has addressed all of your concerns.
Enclosed is a copy of the Contract, Interest Rate Reduction Letter, Billing Statements (5), RTC, NOI and payment history for your reference.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
I felt I was being overcharged interest and my vehicle was refinanced without a proper explanation of how that would affect the terms of my account.
On or around May 20, 2020, I called to inquire about refinancing options if I had to trade in my 2014 Chevy Cruze which I still owed around 7612.37. I am unsure how interest has affected my payoff quote since that day but my current payoff according to my online account is 7612.37. I told the representative that my vehicle was inoperable and we were thinking about trading it in despite the negative equity. I wanted to know if they had any finance options to offer. I was told that they do not refinance. I was confused because my car had been refinanced in the past. I am unsure of the exact day but I was working on catching up my account and was told that I could move the remaining past due month to the end of my current terms to get back on track. However, the terms of my loan appeared to start over. My transactions only go back to June, 2019. At least that is all I able to see.
In the same discussion on or around May 20, 2020, I noticed some months 2/3 of my payment was going toward interest and only 1/3 to principal. Most months interest and principal seem to be split about 1/2 and 1/2. The rep explained to me that my interest accrues daily so those times I paid more toward interest when I paid after due date. For example, I paid my December payment that was due 12/27/2019 on 1/6/2020. I paid 300.00 total, 91.05 went to principal and 208.95 went to interest. I asked for further explanation because from what I understood I was being double charged interest for past due days. If I was being charged appropriately, I would have no issue. I simply wanted to understand. I was told to just make payments on time.
I would like for a 3rd party to take a look at my account or accounts with this business. I am not sure if my account is being handled properly and I do not feel I will be able to find the answers by contacting customer service. If my account has not been refinanced and I am not being overcharged I will continue to pay but would still like to be contacted by the business or Revdex.com for an explanation. If my car was refinanced and I am being overcharged, I do not wish to do business with this finance company any longer. I would like to be let out of my contract and have the title to my vehicle released. I do not trust the way that this company does business and I fear if I only ask for reimbursement, I will not be given everything I may be entitled to.
July 2, 2020
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*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our records indicate the following terms of your "Retail Installment Sale Contract" (Contract):
Date: January 27, 2017
Vehicle: 2014 Chevrolet Cruz
Amount Financed: $11,358.00
APR: 21.60%
Term: 72 months
Monthly Payment $282.69 (First Payment Due: February 27, 2017)
Dealership ***
Please be advised that Santander Consumer USA Inc. is the indirect lender and assignee of the Contract. The approval of an assignment of any contract, including yours, is based on the information provided to us by the customer and the Dealership. The terms of the Contract were negotiated with the Dealership at the time of purchase.
Santander sets the interest rate based on many factors including but not limited to the current value of the vehicle, the applicants' credit worthiness, and their credit rating. We have confirmed that the APR on your Contract is within the allowable state limits.
In addition, we are unable to corroborate your statement that no proper explanation of the terms were provided. Please be advised that your signature appears on 3 separate fields of the Contract, which provides details of the account terms, indicating your approval of these terms.
In regard to your claims that the terms appear to have started over, this account has not been refinanced with us. Any grievances or mishandling regarding the originating Dealership and their actions should be directed to the Dealership as Santander Consumer USA Inc. was not present at the time the Contract was negotiated, or when it was executed.
Regarding your request for either refinancing and to be let out the contract, we do not offer our existing customers the option to refinance their accounts, however, customers always have the option of seeking additional funding with other financial institutions of their choice at any time during the life of the account. We apologize for any inconvenience regarding this matter.
Although we empathize with your vehicle issues, it is the customer's responsible for any maintenance or repairs to the Vehicle and we respectfully decline your request to be removed from the contract.
The following exceptions were made to the 72 month contracted payment schedule:
Late Payments: 9 (Assessed 10 days after due date)
In some months, partial payments and/or no payments were received.
Extensions: 2 (July and August 2017)
Please be advised that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late and/or not received. There is no grace period for the accrual of interest.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.
In regard to the assistance offered to you, please be advised that assistance is available for request. You may be able to apply for an extension through "MyAccount" our online service portal for which you are registered.
Regarding concerns that 2/3 of your payments are applied to interest and 1/3 to principal, when a payment is received, the outstanding accrued interest must be satisfied first. The remainder of payment is applied toward fees owed on the account, then principal. The amount of accrued daily interest can vary based on the amount of the principal balance and the number of days between payments.
For your account balance concerns, please be advised that the account principal balance has been reduced from $11,358.00 to $6,993.55. The balance of the account is reducing slower due to due to the extensions and the payment pattern. We have enclosed a copy of the Payment History which indicates monthly payments that were not received on the 27th of each month along with the assistance we provided.
The chart below indicates examples of some of the monthly payments that have accrued more interest due to the number of days between payments. We have also included the payment that was due for December 27, 2019:
Payment Due Date Payment Received Effective Date Payment Amount Amount Applied to Principal Amount Applied to Interest Days Between Payments Outstanding
Interest
Due
05/27/2018 05/15/2018 $300.00 $161.33 $138.67 22 $0.00
06/27/2018 06/29/2018 $275.00 $0.00 $275.00 45 $4.34
07/27/2018 08/17/2018 $200.00 $0.00 $200.00 49 $108.50
07/27/2018 09/21/2018 $120.00 $0.00 $120.00 35 $205.77
08/27/2018 10/29/2018 $225.00 $0.00 $225.00 38 $216.65
09/27/2018 11/09/2018 $282.69 $0.00 $282.69 11 $2.25
12/27/2019 01/06/2020 $300.00 $91.05 $208.95 42 $0.00
Unfortunately, we are unable to substantiate your statement that payments only go back to June 2019 as the Contract date is January 27, 2017. The enclosed payment history reflects all payments received since the account originated to the date of this correspondence.
As of the date of this correspondence, the current payoff for the account is $7,063.71 good through July 16, 2020, which includes a principal balance of $6,993.55 and interest of $70.33. All remaining payments would need to be submitted in order for the account to indicate as paid in full with a zero balance. Once the account has been paid in full, the title will be released according to applicable law.
After a review of the account, we respectfully decline your request to provide any reimbursements.
We hope that the written explanation we have provided above regarding account activity is helpful to you in further understanding how simple interest compounds and how it affects the balance on a daily basis.
Enclosed is a copy of the Contract, Buyer's Order, Payment History.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CST, Saturday 7am-5pm CST, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
I bought and paid off a Jeep Wrangler 2007. I paid with a cashiers check from my daughter's bank, Washington Federal. The amount was for $8957.65.
I bought a 2007 Jeep Wrangler from Impact Auto on 6/30/2017. I paid off the Jeep in 1/31/2020. I got a cashiers check from my daughters bank, Washington Mutual on 1/31/2020. The check was in the amount of $8957.65. I have never received a title from this company. I have called several times. The place doesn't seem to recognize the account number. Here is the account number: XXXXXXXXXXXXXX. Here is the VIN for the Jeep: 1J4FAXXXXXLXXXXXX. My address has changed since I bought the Jeep. Maybe that is one of the issues. Here is my new address: PO Box 413 Bridgeport, WA XXXXX. Please help me resolve this situation.
I only want the title from this company. I do not require any other services from this establishment. I do not ever want another thing from them. I do not think that they handled this situation correctly. This company took my money and ran. I only want the title to my vehicle.
July 1, 2020
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28 Lightning Pine
Methow, WA XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Santander Account Number: ***
Dear Ms.:
We have received your request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
We regret to learn about your experience in attempting to obtain the title to the vehicle associated with the above-referenced account. Our customers concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.
Please note that effective March 2, 2020, all Gateway One Lending & Finance (Gateway) accounts will now be serviced by Santander.
Our records show that your account was paid in full on February 4, 2020 and now indicates a zero balance. We are unable to determine why Gateway did not send the vehicle title to you.
Please note we have initiated the release of your title and it will be mailed to the address provided: PO Box 413 Bridgeport, WA XXXXX, within the next 5 to 7 business days.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Titles Department directly at X(XXX) XXX-XXXX. Hours of operations are: Monday- Saturday 7am-5pm CDT.
Sincerely,
SANTANDER CONSUMER USA INC.
Chrysler capital offered a lease deferral for anyone that was effected by covid-19 so I opted to use the deferral because my salary had been cut by 20%. I asked for the deferral on April 21st and by April 22nd it was approved. Here is the response "We have received your request for assistance with your lease vehicle. Approved: Your account has been approved for a deferral. No further action is needed. Chrysler Capital will process a 1 month deferral, Lease Deferment allows you to delay payments, without affecting the terms of your lease contract, with the exception of extending the maturity date by 30 days at the end of the lease term. Your next payment in the amount of $694.50 will be due 06/01/2020 your new maturity date will be 02/01/2023" All of this seemed fine and acceptable. In a few weeks I had received a phone call from Chrysler Capital saying my account was past due. I called back and showed them the approval and they apologized and said they would fix the mistake. I called a 3rd time because I noticed my account was still showing incorrect. This morning I checked my credit report and sure enough there was 2 claims for delinquent payments both for Chrysler Capital. I called them today and they said they will have it fixed within 3-5 business days but might not show on my credit report till next month. It is terrible their mistake is causing my grief.
Product_Or_Service: Banking
Account_Number: XXXXXXXX
Other (requires explanation) I would like my credit report fixed correctly how it should be and feel an sincere apology is owed.
July 2, 2020
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*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Chrysler Capital Account No.: ***
Dear Mr.:
We have received your request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Chrysler Capital.
We apologize for any inconvenience that you have experienced in attempted to obtain payment assistance for your account. Our customer's concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records indicate that on April 22, 2020 you requested a payment extension for the month of May 2020, which was approved the same day making the next payment due on June 1, 2020. Unfortunately, due to an internal system issue the payment extension for the month of May 2020 was not processed.
On May 22, 2020, you contacted Chrysler Capital regarding the past due status of the account and that you had received an extension for the month of May 2020. The representative that you spoke with apologized for the error and resubmitted a 1-month payment extension request and also submitted a request to waive late fees on the account.
On June 2nd, 2020, a 1 month extension was granted to the account for the payment due June 1, 2020, as you had already made the May 1, 2020 payment, and waived late fees on the account in the amount of $70.00.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
In addition, on June 17, 2020 an update request was submitted to the credit reporting agencies to report the account as Current with a balance of $21,634.00, with no delinquencies. Please allow up to 30 days for the update to be processed by the agencies, for your records AUD# XXXXXXXX.
The next payment due for the account is on August 1, 2020, in the amount of $694.50
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at X(XXX)XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
Chrysler Capital
USAA (my insurance) spoke with my Santander (finance company) and settled with them and never informed me. USAA told santander because they were not on the title that the settlement check would have to come to me. SO THE santander began a repo on the vehicle because I refused my insurance settlement offer on the car. SANTANDER was able to title and register it in michigan I'm in alaska on june 9th. Stated the vehicle was purchased, reported new owners, reported the car as a lease vehicle now all while I am in possession of the car still. Santander wouldnt return any coraspondances with them. No phone calls nor emails nothing. Copart who has the car not is still trying to get me to sign the bill of sale and an affidavit of correction (for the title) I refuse to sign Any and all paperwork
I would never recommend this company to anyone. The integrity of this company is very questionable. They are wrongfully reporting to my credit bureau. I have asked them in the executive office to send me a letter of what they are stating to me but they said they cannot. I believe if you have nothing to hide and stand by your company you would have no problem sending a letter with what you state over the phone. Be aware of this company do not do business with them they are very shady.
In 2 p 18 I purchased a vehicle which was financed through Santander a little over a week later the vehicle was totaled, the insurance company paid
the total loss plus gap insurance however the account is showing on my credit report as a charge off collections vin ***XXXXXX
I want this removed from ALL 3 credit reporting agencies it reported in error.
I want collection removed from ALL 3 credit bureaus
July 1, 2020
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*** River
*** GA XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear ***:
We have received your request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our records indicate that the vehicle associated with the account was deemed a total loss on or about January 1, 2017. The principal balance on the account as of that date was $12,822.75. Santander Consumer USA Inc. filed claims with both your insurance company and Guaranteed Asset Protection Insurance (GAP) carrier, however, the claims were denied and no insurance or GAP proceeds were received for the account. We respectfully request that you contact your insurance and GAP carrier for further information regarding the denial of the claim.
A review of the enclosed payment history indicates a warranty refund posted to the principal balance of the account on February 23, 2018, with an effective date of September 5, 2017, in the amount of $860.63. In addition, a GAP insurance cancellation refund posted to the principal balance of the account on February 23, 2018, with an effective date of September 5, 2017, in the amount of $608.17. These refunds reduced the remaining principal balance owed on the account to $11,353.75. There has not been any additional payments received on the account.
Please be advised that the customer is responsible for making payments on the account according to the contract agreement until the account reflects a zero balance.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on April 30, 2020 we reported the account as a Charge Off with a balance of $13,208.00. The account charged off on June 30, 2017, when it became over 120 days past due.
Based on a review of the account, no update will be made to the information being reported.
Enclosed is a copy of the Contract and Payment History for your review.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Unfair consumer practices in setting up payment arrangement and not providing accurate information to the consumer car was repossessed in 2020.
When I purchased this letter the loan company did not consider the full list of actually debt and obligations before extending this financing. We are a four person household with one income. We desperately needed a call and even though we were in a no-win situation we tried to set up payment arrangement for past due amounts, we would still fall behind. When we tried to set up pay amount we would make a payment and then late charges, other fees were add on. Numerous phone calls were made to loan department where we did not receive much guidance or information about our loan. The phone records Weill show several times calls were made and it was like no-one was listening we were harassed and threaten with having our only car taken away which they actually did. I kept checking the website for information about my loan and calling without much help. The website did not have correct information on it. We had to explain out problem to the representative several times. Needless to say, we felt hopeless and disappointed because we were deceived and mislead from the beginning. The consumer practices were not fair and very deceiving from the beginning. Our car was taken away and they are now trying to get us to pay the remaining balance which was not fair in the first place. We are asking that the balance be forgiven and that our credit be restored.
I would like the balance to be forgiven and our credit scored be restored. Santander has participated in unfair consumer practices, if you check the history of our loan # XXXXXXXX and phone interactions and loan paperwork and my financials obligations you will see it is unfair and deceptive practices from this company.
June 29, 2020
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*** XXXXX
Re: Revdex.com Case # XXXXXXXX
Santander Account No.: ***
Dear Mr.:
We have received your request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
After investigating the information provided in your complaint, we are unable to substantiate your statement that you were treated unfairly and found no evidence that Santander Consumer USA Inc. violated fair lending laws in the origination or servicing of your account. Santander Consumer USA Inc. is committed to fair lending and treating consumers, customers and vendors with the utmost respect and fairness.
Additionally, we were not provided with any evidence or details to further review your statement regarding harassment or threatening actions on behalf of Santander Consumer USA Inc.
Our records indicate the following terms of your "Retail Installment Sale Contract" (Contract):
Date: July 26, 2017
Vehicle: 2008 Cadillac
Amount Financed: $11,610.00
APR: 24.13%
Term: 60 months
Monthly Payment $338.19 (first payment due September 9, 2017)
Please be advised that Santander Consumer USA Inc. is the indirect lender and assignee of the Contract. The approval of an assignment of any contract, including yours, is based on the information provided to us by the customer and the Dealership. The terms of the Contract were negotiated with the Dealership at the time of purchase.
In regard to the total amount paid on the vehicle, please see the Truth in Lending disclosures on Page 1 of the Contract and in the subsequent disclosure letter. This shows the amount you would have paid if all payments had been made according to the monthly payment schedule in the Contract.
Finance Charge: $8,681.40 (Dollar amount credit will cost you)
Amount Financed: $11,610.00
Total of Payments: $20,291.40
The following exceptions were made to the 60 month contracted payment schedule:
Late Payments: 14 (assessed 10 days after due date)
In some months, partial payments and/or no payments were received.
Returned Payments: 5 (non-sufficient funds or other)
Due date change: 1
Extensions: 2
Please note that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late and/or not received. There is no grace period for the accrual of interest.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.
When a payment is received, the outstanding accrued interest must be satisfied first. The remainder of payment is applied toward fees owed on the account, then principal. The amount of accrued daily interest can vary based on the amount of the principal balance and the number of days between payments.
We hope that the written explanation we have provided above regarding account activity is helpful to you in further understanding how simple interest compounds and how it affects the balance on a daily basis.
We took possession of the vehicle associated with your account due to past due payments. The vehicle was not redeemed and therefore was sold at auction, with and the proceeds from the sale being applied to the account. Legal required notices were sent prior to and after we took possession of the vehicle. The deficiency letter was sent after the sale of the vehicle.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting *** differ between agencies. The customer *** need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on *** 31, 2020 we as Open/Charge Off balance $8,611.00. The account charged off on January 31, 2020 when the account became over 120 days past due.
Once an account has been reported as charged off, it will continue to report as charged off even if the customer continues making payments or if the balance is settled, as Charge Off is a final status. The account will continue to report until the statute of limitations addressed by the FCRA is met. If payments are made, the deficiency balance decrease will be reported accordingly.
Based on a review of the account, no update will be made to the information being reported.
Unfortunately, Santander Consumer USA Inc. has no control over credit scores as these are established by the credit reporting agencies. We respectfully decline the request to forgive the remaining deficiency balance.
Enclosed are copies of documents which validate the debt and the amount currently owed on the account.
We apologize if you feel that you have been treated in an unprofessional manner. Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at 1(888) 222-4227. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Contract
Extended Warranty Contract
Notice of Right to Cure Default and Requirement of Strict Compliance
Notice of Our Plan to Sell Property
Explanation of Calculation of Surplus or Deficiency letter
Payment History
I was approved for a deferment during the covid Fri I received an alert bank reported to the credit bureau score has dropped 60 points.
my 2020 jeep wrangler was purchased before covid. I requested assistance from my bank loan they approved now they've ruined my credit score. I was never told this was a consequence to receiving deferred payment. No one at bank will address this awful nightmaee issue eith me to find a resolution.
Update my credit with credit bureau and remove the 30 day late immediately.
June 29, 2020
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*** XXXXX
RE: Revdex.com Case Number: XXXXXXXX
Chrysler Capital Account Number: ***
Dear Ms.:
We have received your request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Chrysler Capital.
A review of the account indicates that on March 27, 2020, you requested and were granted a 1 month extension. Unfortunately, due to an internal error, the extension was not processed until June 17, 2020, causing the account to report 30 days late for May 2020.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
Based on the information provided in the complaint, on June 29, 2020, an update request was submitted to the credit reporting agencies to remove the 30 day delinquency for the month of May 2020. The update was submitted under Audit Number: XXXXXXXX which is the number you may reference with any contact with the credit reporting agencies. Please allow up to 30 days for the update to be processed by the agencies
Enclosed is a copy of the Payment History on the account.
We apologize for any inconvenience this may have caused. Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at X(XXX) XXX.5635. Our hours of operations are: Monday- Friday 7am-9pm CST, Saturday 7am-5pm CST, and Sunday- Closed.
Sincerely,
Chrysler Capital
Enclosure
I am being overcharged.
I am being overcharged.I bought the car in 2014 and they are saying that I still owe 12,417.78 cents. The car is not worth that. I need help to settle on an agreeable amount of money.
A settlement at a new amount.
June 29, 2020
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3100 Lumby Drive
Decatur, GA XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear ***:
We have received your request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our records indicate the following terms of your Retail Installment Sale Contract (Contract):
Date: July 14, 2015
Vehicle: 2014 Nissan Versa
Amount Financed: $13,281.88
APR: 25.40%
Term: 72 months
Monthly Payment $364.54 (first payment due August 28, 2015)
Dealership Nissan of South Atlantic LLC
Please be advised that Santander Consumer USA Inc. is the indirect lender and assignee of the Contract. The approval of an assignment of any contract, including yours, is based on the information provided to us by the customer and the Dealership. The terms of the Contract were negotiated with the Dealership at the time of purchase.
The following exceptions were made to the 72 month contracted payment schedule:
Late Payments: 23 (assessed 10 days after due date)
In some months, partial payments and/or no payments were received.
Due date change: 1
Extensions: 10 (most recent for March and April 2020)
Please be advised that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late and/or not received. There is no grace period for the accrual of interest.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.
When a payment is received, the outstanding accrued interest must be satisfied first. The remainder of payment is applied toward fees owed on the account, then principal. The amount of accrued daily interest can vary based on the amount of the principal balance and the number of days between payments.
We hope that the written explanation we have provided above regarding account activity is helpful to you in further understanding how simple interest compounds and how it affects the balance on a daily basis.
As of the date of this response, the remaining principal balance is $12,417.78, accrued interest in the amount of $283.24 and late fees in the amount of $177.22 which estimates a total payoff of $12,877.88, which is good through July 13, 2020 as shown on the enclosed payment history.
We respectfully decline to settle or make any adjustments to your account at this time.
Enclosed is a copy of the Contract and payment history for your reference.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CST, Saturday 7am-5pm CST, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures