Santander Consumer USA Reviews (%countItem)
Santander Consumer USA Rating
Address: 1601 Elm St. STE 800, Dallas, Texas, United States, 75201-4701
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breach of contract by charging improper fees
Santander was giving high interest loans to buyers that they knew couldn't repay the loan. Santander also breached its own contacts. I bought a Hyundai Accent from Carmax on 7/7/2015. I was given a high interest rate & mislead so much about my contract. Santander knew which dealers had high rates of borrower defaults. Santander breached its own contracts by charging improper fees. Santander Consumer USA, heavy-handed tactics"to get consumers to pay their loans, tactics which violated the TCPA. These tactics include making repeated and harassing calls to consumers phones including me. The bank also failed to explain to me, that an insurance policy known as "guaranteed auto protection" (GAP) would not always cover the costs of replacing a car that was destroyed in an accident being that my vehicle was flooded and totaled in 2016 and the co-owner later passed away. Santander Consumer USA, Inc. collected from me a. Louisiana consumer unauthorized payment processing fees in partnership with Western Union. violations of Fair Debt Collection Practices Act (FDCPA), Santander, with Western Union's help, made more profit by charging the customer for paying online or over the phone and retaining or receiving a portion of that fee.The fee charged by Western Union that's ultimately remitted to Santander for use of Speedpay is unauthorized under the FDCPA in that the collection of any amount "not expressly authorized by the agreement creating the debt" is prohibited. Santanders actions were unlawful.
I am asking for Santander to remove this debt from My credit reports. It has been a hardship on me since the day that I purchased the vehicle. I was unaware that I was being mislead and because contracts have been breached and my rights have been violated I'm asking for this debt to be removed.
June 19, 2020
***
XXXXX *** Lot
***, *** XXXXX
Re: Revdex.com Complaint No.: XXXXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your additional request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the continued opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
After investigating the information provided in the complaint, we are unable to substantiate your statement that you were treated unfairly and found no evidence that Santander Consumer USA Inc. violated fair lending laws in the origination or servicing of your account. Santander Consumer USA Inc. is committed to fair lending and treating consumers, customers and vendors with the utmost respect and fairness.
Our records indicate the following terms of your "Retail Installment Contract" (Contract):
Date: July 7, 2015
Vehicle: 2010 Hyundai Accent
Amount Financed: $13,805.41
APR: 26.44%
Term: 72 months
Monthly Payment $388.40 (First Payment Due: August 21, 2015)
Dealership: CarMax Auto Superstores, Inc.
Please be advised that Santander Consumer USA Inc. is the indirect lender and assignee of the Contract. The approval of an assignment of any contract, including yours, is based on the information provided to us by the customer and the Dealership. The terms of the Contract were negotiated with the Dealership at the time of purchase.
Santander Consumer USA Inc. establishes the contract rate based on factors including the down payment, vehicle value, the applicant's credit worthiness and credit rating. We provide contract terms for the applicant which they can either accept or reject at the time of the application approval. We have confirmed that the APR on the Contract is within the allowable state limits.
Please be advised, the vehicle associated with the above referenced account was declared a total loss on or about August 12, 2016; a claim was filed with your insurance company, State Farm Insurance. Prior to August 12, 2016 the account's principal balance was $13,798.39.
The enclosed payment history reflects that total loss proceeds in the amount of $6,334.00 posted to the account with an effective date of August 12, 2016. We received a GAP payment in the amount of $6,393.11 effective October 14, 2016, reducing the principal balance to $1,734.44.
Also, an Extended Warranty payment in the amount of $552.80, which posted to the account effective December 16, 2016. The principal balance subsequently reduced to $1,181.64. Our records indicate that no other payments were received for the account after December 19, 2016.
Please be advised that we do not determine the amount that the insurance, GAP or Extended Warranty carriers elect to pay. Please note that it is the customer's responsibility to continue to make payments on the account until all insurance proceeds are received and the account reflects a zero balance.
In regard to Guaranteed Asset Protection (GAP) disclosure concerns, we refer you to Page 1, section 1-H, of the GAP Contract states, "The amount you owe as of the date of loss in accordance with the terms and conditions stated in the contract. This amount does not include any: unearned finance charges, payments due but unpaid, deferred or extended payments, late charges, disposition fees, termination fees, penalty fees, or other items added to the contract balance after origination. As a result, we will not waive these amounts and you will remain obligated to pay them." We have enclosed a copy of the signed GAP Agreement for you review. In addition, the GAP contract was purchased at the time the Contract was signed and we are unable to determine what explanation was provided to you by the Dealership.
In regard to payment options, Santander Consumer USA Inc. utilizes Western Union's Speed Pay Services, which grants our customers the choice to pay electronically via ACH or debit card. By choosing this option to pay, these fees are assessed and paid each time an electronic payment is submitted and fees do not accrue interest. Please note that payment fees are charged by Western Union's Speed Pay Services and Santander does not profit from these fees.
Further note that free and cheaper options are explained to customers through billing statements, MyAccount and via telephone. The customer will make the final decision on what payment method they would like to use prior to submitting their payment.
In regard to telephone calls on the account, please note that the account was placed in cease and desist status on September 26, 2019 as our records show that you requested cease all communication on the account. No recent telephone calls were generated by Santander Consumer USA Inc.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on May 31, 2020 we reported the account as Unpaid/Charged Off with a balance of $2,496.00. The account charged off on March 31, 2017 when the account became over 120 days past due.
Based on a review of the account, no update will be made to the information being reported.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures: Contract, Payment History, GAP
This company keeps increasing my remaining balance. I can see this on my credit report and I can't afford to keep paying them with this going on.
The company keeps increasing my balance by huge amounts. I can see this on my credit reports whenever I check them on a regular basis. I purchased the vehicle from them 5/23/2019 with starting balance of $24,803. Now, a year later, I still owe $24,103. The vehicle is a 2018 chevy equinox. my account number is XXXXXXXX. the company is currently being sued by 34 states including my state, north carolina. My credit score and credit rating drop because of the constant balance increase. I am going to default on this loan soon if something is not done.
Either you lower my balance to where it's supposed to be, which should be $6000 lower, or I will default on this loan and defaulting on the loan, I know by law according to the lawsuit, you would have to fork over the title and forgive the loan. so please do something about this. I have already contacted the state attorney general's office about this
June 19, 2020
***
*** Road
*** XXXXX
Re: Revdex.com Case # XXXXXXXX
Santander Account No.: ***
Mr.:
We have received your request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our records indicate that we responded to previous requests regarding similar issues as follows:
CFPB Case No. XXXXXX-XXXXXXX with response dated June 3, 2020,
CFPB Case No. XXXXXX-XXXXXXX with response dated June 16, 2020
As stated in our previous responses, our records indicate the following terms of your Retail Installment Sale Contract (Contract):
Date: May 23, 2019
Vehicle: 2018 Chevrolet Equinox
Amount Financed: $24,803.15
APR: 18.00%
Term: 72 months
Monthly Payment: $565.71 (first payment due June 22, 2019)
Dealership: RLC, LLC DBA Reed-Lallier Chevrolet
Please be advised that Santander Consumer USA Inc. is the indirect lender and assignee of the Contract. The approval of an assignment of any contract, including yours, is based on the information provided to us by the customer and the Dealership. The terms of the Contract were negotiated with the Dealership at the time of purchase.
Santander Consumer USA Inc. establishes the contract rate based on factors including the down payment, vehicle value, the applicant's credit worthiness and credit rating. We provide contract terms for the applicant which they can either accept or reject at the time of the application approval. We have confirmed that the APR on the Contract is within the allowable state limits.
After investigating the information provided in your complaint, we are unable to substantiate your statement that you were treated unfairly and found no evidence that Santander violated fair lending laws in the origination or servicing of your account. Santander Consumer USA Inc. is committed to fair lending and treating consumers, customers and vendors with the utmost respect and fairness.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on May 25, 2020 we reported the account as Open/Current with a balance of $23,900.00. Prior history reported the account as1 time 30 days late.
In regard to February 2020 and March 2020 payments, February is being reported as current, March is being reported as late, and April is reporting as current. The payment due for February 22, 2020 was not satisfied until April 1, 2020 causing the 30 day late reporting.
Based on a review of the account, no update will be made to the information being reported.
Thank you for your business and inquiring about the recent legal settlement that Santander Consumer has made with the attorneys general of several states. An independent administrator is managing all questions and claims relative to the settlement. For information regarding eligibility or other issues regarding the settlement, please contact your state's attorney general or visit the following link http://santandermultistateagsettlement.com.
We respectfully decline to make any changes to the account balance. Enclosed are copies of the Contract and Payment History on the account.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Contract
Payment History
My auto load was with Gateway lending. I was in a bad accident and totaled my truck. The insurance company paid omit off. Santander is reporting me with late payments but I do not have a loan balance. They aquired loans from Gateway but mine was paid off. No one will help me when I call or they hang up on me. I don't know what else to do.
Product_Or_Service: Auto loan
Other (requires explanation) My credit restored
June 19, 2020
***
866 Beverly Rd., I
Burlington, NJ XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your request through the Revdex.com. Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
We regret any inconvenience that you have experienced in attempting to resolve this matter. Our customer's concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.
The Fair Credit Reporting Act states that we are required to accurately report all account information to the credit reporting agencies. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It *** be necessary to contact the agencies directly regarding any disparity between reports.
Please be advised that as of today, Santander Consumer USA Inc. has not reported the account to the credit reporting agencies. Due to the bankruptcy filing on the account, we do not expect to report the account to the credit reporting agencies, as it would be deemed a violation of the bankruptcy laws.
We are unable to change any reporting on the account, which *** have been made by Gateway. We suggest that you contact the above credit reporting agencies directly regarding any concerns of previous reporting on your account.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at X(XXX)-XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Refusal to remove fraudulent account from credit file due to identity theft, even with police and FTC involvement.
Here is my story with Santander. I am a victim of identity theft out of Missouri. This company allowed someone to fraudulently take out an auto loan in my name in 2017. I have fought it tooth and nail with the cooperation of my local police department and the Federal Trade Commission. I have followed all legal guidelines to have this fraudulent account removed from my credit file, and they REFUSE to remove it. They are super rude when I call them, and they clearly don't care that my identity was stolen. One of their agents actually said to me "We are not responsible for identity theft, did you leave your wallet somewhere so someone could get your information"? Disgusting. Just do yourself a favor and avoid them like the plague. I am now having to take legal action.
Removal of account from all credit bureaus/collections. Discontinued calls.
June 19, 2020
***
*** West *** Street
*** OH XXXXX
Re: Revdex.com Number #: XXXXXXXX
Fraud Case #XXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our records indicate that your request for changes on the account is pending review with our Fraud Risk Department. Please allow time for processing of the information provided. In addition, once the review is complete a response will be sent directly to you by our Fraud Risk Department.
We provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It may be necessary for the customer to contact the agencies directly regarding any disparity between reports.
After a review of your account, please be advised that on June 12, 2020 we requested the following update with the credit reporting agencies to report the account as: Unpaid Charge-off with a balance of $10,610.00. Please allow up to 30 days for the update to be completed.
We are unable to make any change to the account balance until a determination is made by our Fraud Risk Department regarding your claim.
Enclosed is a copy of the Contract, Legal Notices and Payment History.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Fraud Risk Department at (XXX) XXX.7716.
Sincerely,
SANTANDER CONSUMER USA INC.
This is a terrible banker their interest rate is $7 a day and basically if you be a couple days late on your monthly note you will never end up paying your note off! I would never recommend this company!!
I have tried to contact by written letter and by email but I haven't heard anything until its time to collect money. Car is not worth the loan amount.
The car doesn't work and needs an engine. At this time with the pandemic an engine cost $4,500 and the car is only worth $2,000 in good condition. I put in the condition it is in now and it is only worth $500. I asked them to settle for the $500 under in May when I sent an email and a letter. No response until they were looking for a payment. I had to hold for almost an hour to speak with a manager that couldn't help me. She confirmed that they received the letter but didn't respond because they can't do out bound calls, out bound emails, or letters. There was no way for them to contact me back as she confirmed that. This is an out rage they will come get the car but it will be as a repossessions which makes no sense. Then she said they don't offer settlement even if the loan was with Gateway One Lending (after telling me I signed a contract). I never signed a contract with them only with GatewayOne Lending. She also stated because of the late payments the amount would go to the interest instead of the loan. When I talked with GatewayOne Lending they said it would go to the loan. This is outrageous on how they bought out these loans but doesn't offer the same customer service and services. I would have been able to settle this car out and I advised with this I am not working the little money I got from the pandemic I wanted to give them $500 what the car is worth and settle the loan out. They would rather mess up my credit instead on a car that is not working or worth the trouble.
I am seeking a settlement. In exchange of the $500 they will release the loan and title so I can sale it to the wreck yard to get that $500 back into my pocket for bills until I start working.
June 23, 2020
***
*** XXXXX
Re: Revdex.com Case No.:XXXXXXXX
Santander Account Number: ***
Dear Ms.:
We have received your request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Effective March 2, 2020, all Gateway One Lending & Finance (Gateway) accounts were transferred to servicing by Santander. Please note this service transfer does not affect the current terms of your contract.
We regret to learn about your experience. Our customers concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records indicate that on April 07, 2020 via Web Submission, due to the Impact financially with COVID-19, which reduced the hours. In an effort to assist, during this times of uncertainty, a 2 (two) month extension was submitted and upon receiving the request documents, the Extension was approved on April 07, 2020, for the following months February 2020 and March 2020.
On April 20, 2020, a Web Submission was submitted, concerning more possible assistance. Our Web Submission Customer Service Department responded advising, an extension was recently granted. Unfortunately more assistance could not be provided. A payment in the amount of $306.74 was processed.
On May 11, 2020, we received correspondence requesting a settlement offer of $600.00, due to possible repairs on the vehicle. Upon review, the account was not eligible for a settlement offer. The offer was denied.
On May 12, 2020, a Web Submission was submitted on your behalf explaining the vehicle was only worth $2000.00, and seeking to have the remaining balance removed.
Please note, it is the customer's responsibility for any maintenance and repairs to the Vehicle. We regret that you experienced mechanical issues with the Vehicle. A review of the Contract indicates an Extended Warranty was not purchased. By signing the contract you agreed to all the terms of contract including the monthly payments.
On June 05, 2020, you contacted our Customer Service Department, regarding the vehicle repairs, in addition to not receiving a response regarding the Settlement Offer letter you provided. We do apologize if you felt we ignored your concerns, by not responding to your correspondence. In an effort to help resolve your concerns, you spoke to a Customer Service Manager. It was explained, our company contacted you via Web and provided a call back number to discuss the letter received. During the call you were advised Santander Consumer USA Inc., does not offer settlements, but we are willing to work out payment arrangements until the remaining balance is resolved.
Please be advised that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late and/or not received. There is no grace period for the accrual of interest.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.
When a payment is received, the outstanding accrued interest must be satisfied first. The remainder of payment is applied toward fees owed on the account, then principal. The amount of accrued daily interest can vary based on the amount of the principal balance and the number of days between payments.
Please note, you can solely authorize a voluntary repossession on the Contract to surrender the Vehicle. Once agrees upon a voluntary surrender, a recording is required, unless the Vehicle is involuntary repossessed. If you wish to proceed, please contact our office at the telephone number listed below to authorize.
Once the verbal authorization to surrender the Vehicle is completed, please note the repossession may result in a deficiency balance owed post-repossession after the sale of the Vehicle and we can report information about his account to credit bureaus, including a voluntary surrender.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on April 30, 2020, we reported the account as current with no delinquencies. Innovis is only reporting the trade line. Experian, Equifax and Transunion are not reporting this trade line, but should report soon.
In addition, if you want to lower the interest rate or monthly payment, you may be able to do so by seeking alternative financing with another lending institution of your choice. Santander Consumer USA Inc. does not refinance existing accounts
We do apologize for the inconvenience, and regret any unintended miscommunication during the process.
Unfortunately, we decline your settlement offer request for $500, in addition to providing the title. The title will not be provided until the account is paid in full.
Enclosed is a copy of the Contract, and the Payment History.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at 1(888) 222-4227. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
(The consumer indicated he/she DID NOT accept the response from the business.)
The car is only worth $400 dollars I am willing to give an extra $100 for the trouble in providing the title to I am able to sale the car. The customer service rep (manager) advised to go ahead and do that and put it towards a payment. I never received a response from my letter I sent you in *** and once I contact Revdex.com then you want to send a written response but everyone in the company says you don't respond back to written letters. The car is not worth $2,000 only way it is worth that is if it is in a good running condition, low mileage, etc. which it is not. It needs an engine so at this point there will be no voluntary repossession. You need to take the settlement and resolve this situation. We are in a pandemic and help is always wanted/needed at this point.
July 1, 2020
***
*** XXXXX
Re: Revdex.com Case No.:XXXXXXXX
Santander Account Number: ***
Dear Ms.:
We have received your additional request through the Revdex.com (Revdex.com). Thank you for allowing us the continued opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
We regret to learn about your dissatisfaction with our previous response. Our customers concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records indicate that on June 05, 2020, you contacted our Customer Service Department, regarding the condition of your vehicle and repairs, in addition to not receiving a response regarding the Settlement Offer letter you had sent to us. We do apologize if you felt we ignored your concerns, by not responding to your correspondence.
In an effort to help resolve your concerns, you spoke to a Customer Service Manager. It was explained that we responded to you via a web submission and provided a call back number to discuss the letter we received. During the call you were advised Santander Consumer USA Inc., does not offer settlements, but we are willing to work out payment arrangements until the remaining balance is resolved.
Again, you can solely authorize a voluntary repossession to surrender the Vehicle, regardless if the vehicle is running or not. A recording will be required, unless the Vehicle is involuntary repossessed.. If you wish to proceed, please contact our office at the telephone number listed below to authorize, as this is an option.
We do apologize for the inconvenience, and regret any unintended miscommunication during the process. Unfortunately, we decline your settlement offer request for $500, in addition to providing the title. The title will not be provided until the account is paid in full.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at 1(888) 222-4227. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
(The consumer indicated he/she DID NOT accept the response from the business.)
The car is not worth $500 dollars as I said before. I keep getting calls from your collection but that does help me. We are in a pandemic and your response is not to help a person in need. At this time the car value keeps going down and is not worth $300 at this time. I giving up $500 of my savings and you will not take the settlement offer at all. I don't need repossession on my credit report and that is your only solution at for this whole time. The first excuses is that you don't accept settlement offers. What company does not accept a settlement offer when you are getting interest paid to you which is more than you lend out. I never got a loan from this company it was from Gateway Lending. This is an outrage and at this time don't see any support, empathy, or satisfaction for a customer. A company that just takes and takes. Call and harasses a customer every day even though I have told each and very customer service person the same thing. You need to take the settlement so we can move on with this matter. I have paid over what the car was originally worth and the company should be fine with that.
While under a payment arrangement, the company repossessed the vehicle and now seeks close to $9k in deficiency funds.
The company lent me a subprime loan, identified as illegal and repossessed thousands of vehicles prior to December 31st so that the company would not have to include those thousands of vehicles in the class action settlement,dated May 19, 2020 where Santander admitted to initiating billions of subprime auto loans.
My vehicle was under a payment arrangement; I was shocked when it was repossessed. Only to learn just a few months later the reason is so we would owe them although they initiated an illegal loan.
I seeking the deficiency balance be waived, as it is for current victims of Santander and deleted from all three credit Bureau reports.
June 18, 2020
***
*** XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Santander Account Number: ***
Dear Ms.:
We have received your request submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. account. Thank you for allowing us the opportunity to address your concerns.
Thank you for your business and inquiring about the recent legal settlement that Santander Consumer has made with the attorneys general of several states. An independent administrator is managing all questions and claims relative to the settlement. For information regarding eligibility or other issues regarding the settlement, please visit http://santandermultistateagsettlement.com. The time frame for mailing notices to consumers that are eligible for restitution is not yet known. Please check the website listed above periodically for updates.
A review of the account shows you spoke with our Customer Service Department on December 2, 2019, regarding a promise to pay $279.01 by December 3, 2019. On December 5, 2019, we attempted to call you, as we did not receive a payment on December 3, 2019. We are unable to corroborate any other payment arrangement you had with Santander Consumer USA Inc.
Our records indicate that we mailed you a letter titled, "Notice of Right to Cure Default and Requirement of Strict Compliance (RTC), dated October 28, 2019. The RTC advised you the account was in default and if not cured by November 11, 2019, we would exercise our rights under the law or we would repossess the vehicle.
The default was not cured, and on December 13, 2019, we took possession of the vehicle when the account was 97 days past due. We then mailed you a letter titled, Notice of Our Plan to Sell Property (NOI), dated December 16, 2019, which gave you the option to redeem the vehicle by December 30, 2019.
The vehicle was not redeemed and was sold at auction on January 14, 2020. We then mailed you a letter titled, "Explanation of Calculation of Surplus or Deficiency" (Deficiency letter), dated February 2, 2020, advising of the sales proceeds, how they were applied to the account and the remaining balance owed on the account.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on May 31, 2020, we reported the account as a charge off with a balance of $9,683.00. The account charged off on January 31, 2020, when the account became over 120 days past due or after the vehicle was sold.
Based on a review of the account, no update will be made to the information being reported, and we respectfully decline the request to waive the account balance.
Enclosed are copies of the contract, RTC, NOI, Deficiency Letter, and Payment History on the account.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at 1(888)-222-4227. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Unlawful Predatory sub-prime car loan, Violation of the Consumer Protection Laws, Unlawful Repossession on private Property.
To whom it concern,
I am notifying you as a concerned consumer and victim of Santander Consumer USA. I was coherence by Santander Consumer USA into signing my life away when I received this unlawful predatory sub-prime auto loan. Santander Consumer USA, Front loaded my auto loan which put me in a position where I was stuck primarily paying interest on this sub-prime predatory auto loan rather than paying on the core balance of my loan. I believe from the beginning, Santander Consumer USA realized after examining my debt to income ratio that I could not afford the vehicle with such high interest rates but they proceeded to target me
with a sub-prime predatory auto loan. Santander Consumer USA, violated my rights under Consumer Protection Laws by targeting me with calculated expectation that I will eventually default on my auto loan and my car would eventually be repossessed due to my lack of full understanding of the situation and my very poor debt to income ratio. Due to Santander Consumer USA unlawful predatory practices and their blatant violation of Consumer Protection Laws, Santander Consumer USA unlawfully and illegally repossessed my vehicle off of marked and gated private property the day after agreeing to place a temporary hold on the repossession until I received my pay check which was three days later.
I demand that Santander Consumer USA forgive my sub-prime auto loan in its entirety, clear out my payment history with all three major credit bureaus (Experian, Equifax, and TransUnion), and provide monetary compensation due the heighten levels of stress since doing business with Santander Consumer USA. I also demand that Santander Consumer USA immediately contact all three major credit bureaus Experian, Equifax, and TransUnion and provide written notification that my auto loan with Santander Consumer USA has been paid in full and I no longer owe any debts or balances to Santander Consumer USA therefore my account with Santander Consumer USA should be immediately changed from a charge-off/ closed account status to a debt paid in full account with a "0" balance followed by ACCOUNT DELETION IMMEDIATELY.
June 22, 2020
***
*** XXXXX
Re: Revdex.com Complaint No.: XXXXXXXX
Santander Account No.: ***
Dear ***:
We have received your request submitted through the Revdex.com. Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our records indicate the following terms of your Retail Installment Sale Contract (Contract):
Date: February 25, 2018
Vehicle: 2017 KIA Optima
Amount Financed: $18,427.68
APR: 18.23%
Term: 72 months
Monthly Payment $425.90 (first payment due April 11, 2018)
Please be advised that Santander Consumer USA Inc. is the indirect lender and assignee of the Contract. The approval of an assignment of any contract, including yours, is based on the information provided to us by the customer and the Dealership. The terms of the Contract were negotiated with the Dealership at the time of purchase.
Santander Consumer USA Inc. establishes the contract rate based on factors including the down payment, vehicle value, the applicant's credit worthiness and credit rating. We provide contract terms for the applicant which they can either accept or reject at the time of the application approval. We have confirmed that the APR on the Contract is within the allowable state limits.
After investigating the information provided in your complaint, we are unable to substantiate your statement that you were treated unfairly and found no evidence that Santander violated fair lending laws in the origination or servicing of your account. Santander Consumer USA Inc. is committed to fair lending and treating consumers, customers and vendors with the utmost respect and fairness.
In regard to the total amount paid on the vehicle, please see the Truth in Lending disclosures on Page 1 of the Contract and in the subsequent disclosure letter. This shows the amount you would have paid if all payments had been made according to the monthly payment schedule in the Contract.
Finance Charge: $12,237.12 (Dollar amount credit will cost you)
Amount Financed: $18,427.68
Total of Payments: $30,664.80
The following exceptions were made to the 72 month contracted payment schedule:
Late Payments: 12 (assessed 10 days after due date)
In some months, partial payments and/or no payments were received.
Returned Payments: 8 (non-sufficient funds or other)
Extensions: 2
Please be advised that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late and/or not received. There is no grace period for the accrual of interest.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.
When a payment is received, the outstanding accrued interest must be satisfied first. The remainder of payment is applied toward fees owed on the account, then principal. The amount of accrued daily interest can vary based on the amount of the principal balance and the number of days between payments.
We hope that the written explanation we have provided above regarding account activity is helpful to you in further understanding how simple interest compounds and how it affects the balance on a daily basis.
In regard to the repossession, we took possession of the vehicle associated with your account due to past due payments. The vehicle was not redeemed and therefore was sold at auction, with and the proceeds from the sale being applied to the account. Legal required notices were sent prior to and after we took possession of the vehicle. The deficiency letter was sent after the sale of the vehicle.
Our records show your account was assigned for repossession on December 18, 2019 and the vehicle was secured on January 11, 2020. Prior to the repossession you spoke with several representatives. On January 9, 2020 you advised you were unable to make the previous payment arrangement. There was no secured payment arrangement on account therefore your account remained in repossession status.
Please note, our vendor has confirmed at the time of repossession the gate was open when the vehicle was secured.
The Fair Credit Reporting Act (FCRA) states that we are required to accurately report all account information to the Credit Bureaus. Please note that we provide account information to the four major credit reporting agencies Experian, Equifax, Transunion, and Innovis. It *** be necessary to contact the agencies directly regarding any disparity between reports.
A review of the information provided to the credit reporting agencies shows that on June 16, 2020 we reported the account as Charged Off with a balance of $8,505.00. The account charged off on January 31, 2020 when the account became over 120 days past due.
Based on a review of the account, no update will be made to the information being reported.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at X(XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures: Contract, Payment History, RTC, NOI, Deficiency Letter
Santander is the company which I pay my car payments. In August to December of 2019, I paid $399.55 a month ($1,997.75 total). Out of that, they put $0 to my car principle. According to my calculations, $507.12 was supposed to go to my principle which they wrongfully chose to keep. My car principle should have been brought down to $12,468.84. Now, when I traded in my car, my new dealership (Larry H. Miller Chevy) paid off the remaining balance. Santander reported to Larry H. Miller that I owed $13,037.13. However that is incorrect. It was supposed to be $12,468.84 which is a $568.29 difference. Larry H. Miller paid $13,300. In total, Santander owes me $831.16. I am trying to get my money back that they wrongfully took.
Product_Or_Service: Vehicle
Other (requires explanation) I want a refund for $831.16. I also want Santander shut down because they are predatory and there are many people across America who are dissatisfied with their predatory tactics.
June 17, 2020
***
XXXXX *** XXXXX
Re: Revdex.com Case # XXXXXXXX
Santander Consumer USA Inc. Account No.: ***
Dear Ms.:
We have received your request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
After investigating the information provided in the complaint, we are unable to substantiate your statement that you were treated unfairly and found no evidence that Santander Consumer USA Inc. violated fair lending laws in the origination or servicing of your account. Santander Consumer USA Inc. is committed to fair lending and treating consumers, customers and vendors with the utmost respect and fairness.
Our records indicate that effective June 11, 2020, we received a payoff in the amount of $13,300.00 which paid the account in full with a zero balance.
Our records indicate the following terms of your "Retail Installment Sale Contract" (Contract):
Date: December 1, 2018
Vehicle: 2019 Chevrolet Spark
Amount Financed: $14,164.45
APR: 26.81%
Term: 72 months
Monthly Payment $400.93 (First Payment Due: January 12, 2019)
Dealership Galles Chevrolet Company
Please be advised that Santander Consumer USA Inc. is the indirect lender and assignee of the Contract. The approval of an assignment of any contract, including yours, is based on the information provided to us by the customer and the Dealership. The terms of the Contract were negotiated with the Dealership at the time of purchase.
Please be advised that a notification letter dated December 14, 2018, advised you the APR was reduced to 26.65% and your monthly payments were lowered to $399.55.
The following exceptions were made to the 72 month contracted payment schedule:
Late Payments: 1 (assessed 10 days after due date)
In some months partial or split payments were received.
Extensions: 1 (August 2019)
Please be advised that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late and/or not received. There is no grace period for the accrual of interest.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.
When a payment is received, the outstanding accrued interest must be satisfied first. The remainder of payment is applied toward fees owed on the account, then principal. The amount of accrued daily interest can vary based on the amount of the principal balance and the number of days between payments.
Please be advised that you requested and was granted an extension for the month of August 2019. Prior to the assistance, you submitted a payment in the amount of $399.55 on July 2, 2019. After the granted extension, you submitted a payment in the amount of $65.00 on September 1, 2019. Please note that from July 2, 2019 to September 1, 2019, a total of 61 days of interest accrued on the account, totaling $537.56.
From September 2019 to October 2019, you began to split the monthly payments. Due to the assistance and payment increments, your outstanding accrued interest was not paid off until December 26, 2019 when you submitted a payment in the amount of $320.00. Please be advised that the total amount paid during that timeframe was $1,798.65.
A review of the account indicates that after the outstanding interest was paid, payments began to allocate to both principal and interest from the December 26, 2016 payment going forward.
Based on the information provided in your request, an audit request was submitted to our Accounting Department. After a review of the account, it was determined that the account was due for the June 12, 2020 payment, prior to the account being paid in full. The Accounting Department concluded that up to and including the May 6, 2020 payment, you submitted 16 payments and were granted one extension. Unfortunately, there is no refund in the amount of $831.16 as the account status was accurate at the time of payoff.
Our records indicate that you purchased Guaranteed Asset Protection (GAP) insurance through Ally, a copy of which is enclosed. Please contact the administrator at XXX XXX-XXXX regarding a refund on the unused portion of the GAP insurance. We respectfully ask that you reach out to the originating Dealership to cancel the Extended Warranty. We are unable to cancel the Warranty on your behalf. Be advised that all refunds are issued on a pro-rata basis.
We hope that the written explanation we have provided above regarding account activity is helpful to you in further understanding how simple interest compounds and how it affects the balance on a daily basis.
Enclosed is a copy of the Contract, APR Reduction letter, Payment History and Ally GAP Addendum.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at 1(888) 222-4227. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
(The consumer indicated he/she DID NOT accept the response from the business.)
Santander is very predatory. I should have never got a 26% interest rate in the first place. When I purchased the vehicle, I was told that I could not know the interest rate until after I signed. Santander needs to reform their schemeful practices and refund what they owe me. But of course, Santander has never shown that they are a trustful, ethical company who fixes the problem. Absolutely horrible customer service.
July 1, 2020
***
XXXXX *** XXXXX
Re: Revdex.com Case # XXXXXXXX
Santander Consumer USA Inc. Account No.: ***
Dear Ms.:
We have received your additional request through the Revdex.com (Revdex.com). Thank you for allowing us the continued opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
We regret that you remained dissatisfied with our previous response. Our customer's concerns and experiences are of the utmost importance to us and we appreciate your feedback regarding this matter.
As stated in our previous response, we were unable to substantiate your statement that you were treated unfairly and found no evidence that Santander Consumer USA Inc. violated fair lending laws in the origination or servicing of your account. Santander Consumer USA Inc. is committed to fair lending and treating consumers, customers and vendors with the utmost respect and fairness.
Please be advised that Santander Consumer USA Inc. sets the interest rate based on many factors including but not limited to the current value of the vehicle, the applicants' credit worthiness, and their credit rating. We have confirmed that the APR on your Contract is within the allowable state limits.
In addition, we are unable to corroborate your statement that you were unable to view the interest rate until after you signed the Contract. Please be advised that your signature appears on 3 separate fields of the Contract, which is the same page that the interest rate is listed on, indicating your approval of the terms. Please note that any grievances or mishandling regarding the originating Dealership and their actions should be directed to the Dealership as Santander Consumer USA Inc. was not present at the time the Contract was negotiated, or when it was executed.
After a review of the account, we respectfully decline your request for a refund.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at 1(888) 222-4227. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the proposed resolution because Santander has not offered a proposed resolution. Santander is basically telling me theres nothing thet will do yofix what they have done. In one year, I paid about $7,000 and only about $1,000 went to my car principle. I hope Santander gets shut down so that no one will be preyed on ever again. Ethical companies fix the wrongs they have done, since Santander is completely unethical, their wrong will never be solved. Since they won't offer a resolution, I want to close the case as unsatisfied.
Account blocked for about 4 weeks with no word from analyst whatsoever. No reasoning for the block when calling the fraud dept or Customer service.
Account # XXXXXXXXXX
One day I tried logging in to my account and it said my account had been blocked to call customer service.
Since then it has been nearly 4 weeks of me calling the fraud dept and customer service to try and find out even WHY it was blocked, I havent gotten a single person to tell me besides it being under review. All of the reps keep emailing the analys but to no avail, he doesnt reply. I got a call on May27th from an analyst and asked me 2 questions about a $250 transfer into my account from May 7th. I answered his questions and he said "okay I'll call you right back" and hasnt called since. This is truly not a timely manner to deal with this. Meanwhile my checks from work are still going to this account but I have no access to it. I have responsibilities and bills to take care and this analyst clearly showing no hurry in either closing the account or re opening it.
I wish for my account to get either reopened or closed and I be sent the money thats in the account currently.
June 16, 2020
***
***
*** XXXXX
Re: Revdex.com Complaint Number: XXXXXXXX Dear ***: We have received your request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns. Please be advised we have reviewed our records with the information provided in your request and unfortunately, we were unable to locate or verify an account in your name with Santander Consumer USA Inc. Although, Santander Consumer USA Inc., is an affiliate of Santander Bank, N.A., it is a separate entity and we would be unable to assist you if you are referring to Santander Bank, N.A. We respectfully ask that you direct this issue directly to Santander Bank, N.A. If you are referring to Santander Consumer USA Inc., you may also provide us additional information so that we may locate an account. Additional information would include the account number, vehicle identification number (VIN), billing statement, contract etc., that may assist us in locating the account. Once the additional information is received, the matter will be reviewed and a response will be provided. You may send the additional information by: Fax: (XXX) XXX-XXXX; or Mail: Santander Consumer USA Inc.
Attn: Executive Office
1601 Elm St. Suite 800
Dallas, TX 75201
You may also contact our Customer Service directly at X(XXX)-XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CST, Saturday 7am-5pm CST, and Sunday- Closed.
Thank you for the opportunity to address your concerns.
Sincerely,
SANTANDER CONSUMER USA INC.
I bought this car from route66 Chevrolet in Tulsa , I have sent documents 5 times to Santander u.s.a. Proving I purchased this vehicle.
2019 Chevrolet Equinox! Vin number ***sXXXXXX. It's silver in color. Santander says they don't have the new contract but I've emailed it and faxed it several times,fax numberXXX-XXX-XXXX
As you can see I purchased a Silver 2019 Chevrolet Equinox from Route 66 in Tulsa, Oklahoma on January 18, 2020. The issue I am having is a month later, not positive on the day of but the car dealership closed their doors. Now we are all the way into June and the lending bank is stating they don't have the contract on the car I purchased, they are stating they have a contract on a White 2019 Chevrolet Equinox with a different VIN number on that contract. I never looked at a White 2019 Chevrolet Equinox on the day of buying my vehicle. The lending bank is also stating that my payment date is of the contract of the White 2019 Equinox and it is not. I have sent a pic of my contract of the Silver 2019 Equinox and the only one I have received since the day of purchase. The main point is the day of purchasing my car, I signed paper work, I looked over the paper work and saw 2019 Chevrolet Equinox, no where did it state color of car. I did not know that right across from me in a different office the 2019 White Equinox was also being sold. The paper work got crossed and that day I signed for the 2019 White Equinox, not knowing I had or it was being sold. On January 14, 2020 Route 66 contacted me and alerted me of the mistake of paperwork and to come in and resign. I did, but as of today I have been harassed by the lender about them having the wrong contract and to fax them the one I have and I have done this 5 times plus emails. I have receipts of the faxes and the lender to this day June 4, 2020 is stating they have not received the faxes. Thank you for your time.
June 17, 2020
***
XXXXX *** XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Santander Account Number: ***
Dear Ms.:
We have received your request submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. account. Thank you for allowing us the opportunity to address your concerns.
We apologize for the inconvenience you experienced while attempting to send in your documentation that showed you purchased a White 2019 Chevrolet Equinox and not a Silver Equinox.
Please note, we have updated our records to reflect the correct VIN# ***0842, per the Oklahoma Tax Commission document you provided. Unfortunately, the contract you sent in showing a monthly due date of March 3, 2020, is not signed and we are unable to use that information.
Concerning the Dealership being out of business, please understand we are aware of the situation, and if you need your payment due date changed, you may process a one-time due date change per the life of your account. If you wish to process a due date change, please contact our Customer Service Department at the telephone number provided below.
Enclosed is a copy of the payment history on the account.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at 1(888)-222-4227. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosure
Signed lease contract says payment is $583 per month. Chrysler Capital added $47.13 to payment for tax. Redid contract, but shows late payments/fees
Info:
Old account: XXXXXXXXXX
Corrected account: XXXXXXXXXX
Signed lease date at dealership: 3/21/2020
Issue:
I had a purchased trade-in where I owed less than what it was worth, therefore I received a sales/use tax credit of $47 per month (on contract). Received first statement from Chrysler adding the sales/use tax of $47.
Spoke with Chrysler customer support 4 to 5 times and each time I was told I was wrong and the dealership made an error. I spoke with the dealership numerous times and they got leadership involved at dealership and Chrysler. Discovered Chrysler made a mistake and a new lease account was created to fix issue and to adjust monthly lease payment back to $583.
I have made all my payments on time or early. However, both my accounts are showing past due and late fees are being added. I am also owed $47 for paying extra on my first payment as it was auto pay.
Concerns:
I feel like I always have to ask for an update from Chrysler and I am always met with, waiting for computer to get things updated. These appear to be the same computers that are showing my accounts as past due and applying late fees when I have made all of my payments.
I am currently working with someone named Janelle and each time I seek an update, I have to reach out to her and I am met with the same responses. Looking into it or waiting for payments to show up on new account.
I am also concerned this will show negative hits on my credit score.
I feel like I'm alone on this. I am holding my end of the contract and Chrysler is not. I also feel Chrysler is not taking this seriously.
My lease was signed in March and it is now June and I think this algae gone on long enough.
Lastly, I have spent many hours on the phone trying to resolve this and I am getting no where with Chrysler.
I would like this resolved by:
-my accounts to be fixed and my payment amount to be correct as outlined in my contract as soon as possible.
-I would like my unwarranted late fees removed as soon as possible.
-I would like my credit to show no negative impacts.
-If my credit shows negative marks due to Chrysler's mistakes, I would like Chrysler to commit to me in writing they will take immediate action to repair the mistakes.
-Chrysler to pay for any needed fees associated with fixing my credit if applicable.
-a formal apology from Chrysler.
This issue to be resolved timely and a formal apology from Chrysler Capital. Also want written guarantee that credit will not be impacted. If impacted, I want written guarantee that Chrysler Capital will take steps necessary and timely to repair credit.
June 16, 2020
***
*** Court
PO Box ***
*** XXXXX
RE: Revdex.com Case Number: XXXXXXXX
Chrysler Capital Account Number: ***
Dear Mr.:
We have received your request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Chrysler Capital.
We regret to learn about your experience and we apologize for any misinformation you may have received while attempting to have your account corrected. Our customers' concerns are of the utmost importance to us and we appreciate your feedback.
Our records indicate you agreed to the following terms of your Motor Vehicle Lease Agreement (Lease):
Date: March 21, 2020
Vehicle: 2020 Dodge Ram 1500
Total of Payments: $27,198.03
Term: 42 months
Monthly Payment $583.14 (first payment due March 21, 2020)
Dealership Dave Smith Motors
Unfortunately, while providing service for your Lease account ending in ***5459, a second Lease was created in error, account ***2110. Please be advised that until the Dealership sends the funds back to close account ***2110, the account will remain open. Once we receive the funds from the Dealership we will close account ***2110 and delete the trade-line so you will not have any impact to your credit reporting.
Further review shows that your account ***5459 has a credit in the amount of $47.23 due to an overpayment from an auto-pay made on April 20, 2020 in the amount of $630.37.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer *** need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on April 30, 2020, we reported account ***5459 as current with a balance of $23,325.00. No prior delinquencies.
Based on a review of account ***5459, no update will be made to the information being reported. Again, please be advised that once the funds are received for account ***2110, the trade-line will be deleted and will no longer be reported to the credit reporting agencies.
Concerning the late fees assessed, please note account ***5459 has had the late fees in the amount of $35.00 waived. As of the date of this correspondence, account ***5459 is due for the month of June 20, 2020.
We apologize for the delay and ensure that we are making every attempt to correct account ***2110.
Enclosed is a copy of your Lease and Payment History.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at 1(855) 563.5635. Our hours of operations are: Monday- Friday 7am-9pm CST, Saturday 7am-5pm CST, and Sunday- Closed.
Sincerely,
Chrysler Capital
Enclosures
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response.
However, I do not think you are taking careful consideration of my concerns. In fact, there are some important details we need to clear up.
1. The original account ends in 2110 where the extra $47 per month was added and the second account ending in 5459 had to be opened to fix the problem. In your response to my complaint you mixed the two accounts claiming that the account ending in 5459 was the original account where 2110 is actually the original account where the mistake was made. Before you dispute or disagree with this, please read and follow what #1 under my closing requests asks for.
2. In your response, you appear to blame the dealership for the mix up and the delays. I spoke with the dealership after receiving the response from you and they said that Chrysler Capital sent the dealership an amount just over $3000 by mistake and they immediately returned it to you as of last week. Again, you appear to be blaming the dealership for your mistakes.
3. Since the filing of my original complaint, I have received a call from your company asking why my account was past due and when would they expect to see another payment from me? So, I had to spend a great deal of time with him explaining the circumstances. Why am I brining this up? Because you state in your response that customer concerns of utmost importance. I am not feeling that is the case based on your vague and deflective response and actions. There is a clear disconnect here and I am troubled as to why if feels like I am dealing with two accounts when you should be connecting the dots and not making calls like this to me.
4. In your response, you indicate that it is up to the consumer to address any concerns with the credit reporting for this situation. Why is that when you made the mistakes? Why should I have to spend the time and work doing this when I did nothing wrong and I make my payments in full and each payment is paid to your early?
In closing, I ask that you take my complaint more serious and do the following to resolve this concern:
1. Talk with Chrysler Capital Representative that the dealership got me in touch with. I think if you spoke with her first before sending this response, your tune on your response would have been more humble and customer centric. Her name is Janelle and she can be reached at (214) 650-2582. She has spent a lot of time with these two accounts trying to clear things up and dealing with the disconnect between you, the multiple accounts, mistakes, and my dissatisfaction.
2. Give my situation more attention and seriousness that it deserves and what you are actually giving me.
3. Resolve this matter. That's all I want. I am not asking for anything else. I'm not asking for anything in return from you such as money or free payments. All I want is for you to fix this and let me enjoy my truck while making my payments that I agreed to in writing. We are now in the 4th month and I feel it is out of the hands of me, Janelle and the dealership. We need some decision makers Chrysler Capital more aware of this so something like this does not happen again.
4. Give me assurance that my credit will have no negative hits for your mistakes. I should not have to spend the time clearing things up for your mistakes.
5. Please contact Blake Everson (Finance Rep) at Dave Smith Motors as he is fully aware of the issues and is also very interested in getting this matter resolved. He can be reached at (208) 784-1208.
Please, before sending another response to me, please take the time to resolve the matter and provide some meaningful results and responses.
Thank you.
July 7, 2020
***
*** Court
PO Box ***
Chehalis, WA XXXXX
RE: Revdex.com Case Number: XXXXXXXX
Chrysler Capital Account Number: ***
Dear Mr.:
We have received your request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Chrysler Capital.
We regret to learn about your experience and we apologize for any confusion that *** have occurred while attempting to have your account corrected. Our customer's concerns are of the utmost importance to us and we appreciate your feedback.
Please be advised that we are still pending the dealership to send the funds back to close account ***2110. As stated in our previous response, once we receive the funds from the Dealership we will close account ***2110 and the trade-line will be delete from your credit report and you will not have any impact to your credit reporting.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting *** differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on May 31, 2020, we reported account ***5459 as current with a balance of $ 23,325. No prior delinquencies.
Based on a review of account ***5459, no update will be made to the information being reported, as it has not reported late and this is the valid account. Again, please be advised that once the funds are received for account ***2110, the trade-line will be deleted and will no longer be reported to the credit reporting agencies.
Concerning the late fees assessed, please note account ***5459 has had the late fees in the amount of $35.00 waived. As of the date of this correspondence, account ***5459 is due for the month of June 20, 2020 for the regular monthly payment amount.
We apologize for the delay and ensure that we are making every attempt to correct account ***2110.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at 1(855) 563.5635. Our hours of operations are: Monday- Friday 7am-9pm CST, Saturday 7am-5pm CST, and Sunday- Closed.
Sincerely,
Chrysler Capital
Hi there. I was unaware of this collection and sent in police report that this collection does not belong to me. This company is a scam.
This collection does not belong to me. In 2011, I was a victim of identity theft. I filed a police report. I am a survivor from domestic violence, and I've noticed this company shows that I have a collection. I contacted the bureau, sent in documents and it was removed. However, it came back because Santander sold it to a company called VeriCredllc. I'm filing a complaint with Revdex.com because this must stop. My credit is important to me now that I got my life back. Please investigate this matter as soon as possible. Santander is a scam.
I would like this removed from my credit and to file a complaint. I think this company continuously get over on people and take advantage of people identity. That's why they continue to sale company to collection agencies. Please help me take care of this matter as soon as possible please. I just want my life back to normal.
June 16, 2020
*** (Richardson)
*** XXXXX
Re: Revdex.com Complaint No.: XXXXXXXX
Santander Consumer USA Inc. Account No.: ***
Dear Ms.:
We have received your request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns.
We previously received a similar complaint you submitted with the Consumer Financial Protection Bureau (CFPB).
We regret to learn about your concerns regarding a fraudulent account on your credit report. Our customer's concerns are of the utmost importance to us and we appreciate your feedback regarding this matter.
Our records indicate that on June 29, 2017, the account was sold to a third party, Cascade Capital, LLC. Therefore, we are unable to take any servicing action concerning the account.
Unfortunately, we are unable to substantiate your statement that Santander Consumer USA Inc. sold the account to VeriCred LLC. Please contact Cascade Capital at (XXX) XXX-XXXX with any inquiries for account information not related to identity theft.
Our records indicate the following terms of your "Retail Installment Contract" (Contract):
Date: February 22, 2012
Vehicle: 2008 Jeep Wrangler
Amount Financed: $20,691.29
APR: 20.61%
Term: 72 months
Monthly Payment $507.28 (First Payment Due: April 7, 2012)
Dealership CarMax Auto Superstores, Inc.
Please be advised that Santander Consumer USA Inc. is the indirect lender and assignee of the Contract. The approval of an assignment of any contract, including yours, is based on the information provided to us by the customer and the Dealership. The terms of the Contract were negotiated with the Dealership at the time of purchase.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
Please note that Santander Consumer USA Inc. no longer reports this account to any credit reporting agencies.
In regard to the documents submitted, a review of the account indicates that you submitted documentation to the credit reporting agencies, not directly to Santander Consumer USA Inc. Indirect disputes are initiated by the credit reporting agencies on your behalf and then responded to the initiating agency with updated information, if any.
Our records show that on October 9, 2019, a previous fraud claim was addressed in response to your indirect credit dispute. An Identity Theft packet was submitted to you but we have no record of receipt for this document. As a result the claim was closed due to lack of response. We have enclosed a copy of the Identity Theft Claim correspondence for your record.
Please note that we have forwarded the current CFPB complaint along with the documentation you provided to our Fraud Risk Department and they have started their investigation of your case based on the information provided.
The investigation is ongoing and we respectfully ask that you to allow up to 30 days for completion. Once completed, our Fraud Risk Department will directly provide you with their response to the address on file: XXXXX *** XXXXX. Please contact our Customer Service Department at the number listed below for any necessary changes to the current address on file in order to ensure you receive the response.
Unfortunately, we are unable to address concerns in the attachment, as Santander Consumer USA Inc. is not listed on the attachment nor affiliated with that entity VeriCred LLC. We kindly suggest to reach out to them directly.
Enclosed are account documents for your record: Contract, Payment History, Identity Theft Claim correspondence and Sold Account Letter
If further assistance is required regarding your identity theft claim, please contact our Fraud Risk Department directly at X (XXX) XXX.7716. Hours of operations are: Monday- Friday 8:00 AM - 5:00 PM Central Daylight Time (CDT).
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at X (XXX) XXX-XXXX. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
I purchased a car from this bank 10 years ago and it was wrecked. Insurance paid the bank. Now they just put a repo on my credit?
I purchased a vehicle thru this bank 10 years ago or so and it was wrecked and totaled out. My insurance paid them and I never heard anything else from them. Now a month ago they have put a negative mark on my credit saying it was turned in for repo in 2018. I havent had this vehicle since 2013.
This negative mark taken off my credit.
June 16, 2020
***
*** Dr
*** XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Santander Account Number: ***
Dear Mr.:
We have received your request submitted through the Revdex.com (Revdex.com), regarding the above-referenced Santander Consumer USA Inc. account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate that on August 22, 2011, you purchased a 2010 Chevrolet Cobalt (Vehicle). On November 25, 2013 your insurance provider deemed the Vehicle as a total loss. Please note the account principal balance prior to the total loss of the Vehicle was $14,288.42. Your insurance provider sent a payment in the amount of $9,110.10. After the total loss proceeds applied on December 21, 2013 with the effective date November 25, 2013, the account had a remaining principal balance of $5,202.96.
We show multiple attempts to contact you were made via telephone after the total loss payment was applied, and in March 2014 you processed a Temporary Modification reducing your monthly payments for a term of 6 months. The last payment we received on the account was on November 6, 2014. Our records further indicate that we sent you billing statements for the account in 2014 through March 2015.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting may differ between agencies. The customer may need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on May 27, 2020, we reported the account as charged off with a balance of $5,116.00. The account charged off on March 31, 2015, when the account became over 120 days past due. Our records do not show that we are reporting a repossession on the account.
Based on a review of the account, no update will be made to the information being reported.
Enclosed are copies of the Contract, Payment History on the account.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at 1(888)-222-4227. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Every time I have to deal with this company to get my Ins check, they give you the run around for weeks. They constantly lie!
I own a paint & Bodyshop. Every time I have to deal with this company they lie! On *** 18, 2020 I was supposed to be getting my check for work I did on a car. Here it is June 2nd an I'm still trying to get my money. They have all my information they requested, there's some bad problem with this company! Every Bodyshop I deal with says the same thing, problems!! They don't need to be in business!
Send me my money!
June 16, 2020
***
*** Road
*** XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Dear Mr.
We have received your request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
We have reviewed our records with the information provided in your request and unfortunately, we were unable to locate or verify an account in our customer's name with Santander Consumer USA Inc.
In an effort to assist you with this matter quickly, please provide us additional information so that we may locate the account.
Additional information would include the account number, vehicle identification number (VIN), the customer in question contact information, contract etc., that *** assist us in locating the account. Once the additional information is received, the matter will be reviewed and a response will be provided.
You may send the additional information by:
Fax: (214) 237-2421; or
Mail: Santander Consumer USA Inc.
Attn: Executive Office
1601 Elm St. Suite 800
Dallas, TX 75201
You may also contact our Customer Service directly at 1(888)-222-4227. Our hours of operations are: Monday- Friday 7am-9pm CST, Saturday 7am-5pm CST, and Sunday- Closed.
Thank you again for the opportunity to address your concerns.
Sincerely,
SANTANDER CONSUMER USA INC.
Chrysler capital/ Santander of fort Worth tx charged me 6.16$ DAILY in interest AFTER I said I needed a moratorium CV19..500+ $'s tacked during pandem
Ok, I've been making monthly car payment since June 2019 and was current until the pandem. CC/Santander said they could extend payment due until June 1st? Ok, called on to check payoff balance?...BOOM, like 500+$'s tacked on to the loan. Whileoat companies were giving moratoriums to payments due, Chrysler capital/Santander was gouging/ripping/stealing from
me pretty much. The little I paid off on principal of car loan over the past 9 months?...POOF...stolen like a bandit...purely taken advantage of a dire situation?!! My interest is high, so I will find a credit union to refinance but before I do, this has to be taken care of! U don't rob somebody like this?! Others have left recent reviews...FYI. Thnx.
I just want the interest they say I owe to be ERASED...u don't take advantage of a consumer during a global shutdown?!! ...the matter with this company??!!
June 17, 2020
***
XXXXX *** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Chrysler Capital Account No.: ***
Dear Mr.:
We have received your request through the Better Business (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Chrysler Capital.
Our records indicate the following terms of your Motor Vehicle Consumer Simple Interest Installment Sale and Security Agreement (Contract):
Date: April 17, 2019
Vehicle: 2014 Honda CR-Z
Amount Financed: $10,261.15
APR: 22.74%
Term: 72 months
Monthly Payment: $264.84 (first payment due June 1, 2019)
Dealership: Five Corners Dodge Inc.
Please be advised that Chrysler Capital is the indirect lender and assignee of the Contract. The approval of an assignment of any contract, including yours, is based on the information provided to us by the customer and the Dealership. The terms of the Contract were negotiated with the Dealership at the time of purchase.
Chrysler Capital establishes the contract rate based on factors including the down payment, vehicle value, the applicant's credit worthiness and credit rating. We provide contract terms for the applicant which they can either accept or reject at the time of the application approval. We have confirmed that the APR on the Contract is within the allowable state limits.
Our records indicate that on April 13, 2020 a 2 month payment extension was granted for the months of March and April 2020. Please be advised that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late and/or not received. There is no grace period for the accrual of interest.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.
When a payment is received, the outstanding accrued interest must be satisfied first. The remainder of payment is applied toward fees owed on the account, if any, then principal. The amount of accrued daily interest can vary based on the amount of the principal balance and the number of days between payments. The daily interest rate will decrease as the principal balance on the account decreases.
When obtaining a payoff, it will reflect: the principal balance, accrued interest and fees owed, if any.
In reviewing the payment history, the last payment received for the account was on March 10, 2020, in the amount of $264.94, which was applied to amount due for February 1, 2020. When we receive your next payment, accrued daily interest from March 10, 2020 until the date the payment posts to the account, will be deducted from the payment first and any remainder will be applied to the principal balance.
Please be advised that additional interest was not added to the account and your daily interest rate did not change due to the extensions that were granted on the account. Please refer to page 1 of the extension agreement.
We are committed to take proactive actions to help customers experiencing difficulty due to the impact of the virus. We have programs in place which include assistance options, extensions and waivers of late fees incurred during this time. We respectfully decline your request to waive interest, which will continue to accrue based on the signed contract (contract will be attached). If additional assistance is needed, please contact us to explore potential options.
We hope that the written explanation we have provided above regarding account activity is helpful to you in further understanding how simple interest compounds and how it affects the balance on a daily basis.
Enclosed is a copy of the Contract, Extension Agreement and Payment History for your reference.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service directly at 1(888) 222-4227. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
Chrysler Capital
Enclosures
This car was purchased back in 2012 . According to Santander I still have at her XXXXX due before car is owned.
Car purchased was 2010 Honda Crosstour. When car was purchased I was targeted because of my low credit score at the time. I have made many payments and according to them I have $12000 left which can't be true.
I need an adjustment to reflect a 0 balance.
June 17, 2020
***
*** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear Ms.:
We have received your request through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
Our records indicate the following terms of your Retail Installment Sale Contract (Contract):
Date: August 10, 2013
Vehicle: 2010 Honda Accord Cross Tour
Amount Financed: $21,868.85
APR: 18.99%
Term: 72 months
Monthly Payment: $515.08 (first payment due September 24, 2013)
Dealership: Ray Price Motors Imports Inc.
Please be advised that Santander Consumer USA Inc. is the indirect lender and assignee of the Contract. The approval of an assignment of any contract, including yours, is based on the information provided to us by the customer and the Dealership. The terms of the Contract were negotiated with the Dealership at the time of purchase. The Contract that you signed contained all of the terms of the financing agreement, and all of these terms were disclosed in the manner required by Federal and state laws.
In regard to the total amount paid on the Vehicle, please see the Federal Truth-in-Lending Disclosures on Page 1 of the Contract. This shows the amount you would have paid if all payments had been made according to the monthly payment schedule in the Contract.
Finance Charge: $15,216.91(Dollar amount credit will cost you)
Amount Financed: $21,868.85
Total of Payments: $37,085.76
The following exceptions were made to the 72 month contracted payment schedule:
Late Payments: 59 (assessed 10 days after due date)
In some months, partial payments and/or no payments were received.
Due date change: 1
Extensions: 8
Please be advised that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late and/or not received. There is no grace period for the accrual of interest.
After a review of the account, we have determined that the reduction of the principal balance is accurate. In the agreed upon auto finance Contract, it shows that the account is calculated using the Simple Interest Method. This means the balance accrues interest on a daily basis and assumes the customer will make their payment on the regularly scheduled payment due date.
When a payment is received, the outstanding accrued interest must be satisfied first. The remainder of payment is applied toward fees owed on the account, then principal. The amount of accrued daily interest can vary based on the amount of the principal balance and the number of days between payments.
Due to the payment assistance and payment pattern more interest accrued on the account, causing the principal balance to reduce more slowly. If all payments had been received according to the contracted payment schedule the principal balance would be less.
After investigating the information provided in your complaint, we are unable to substantiate your statement that you were treated unfairly and found no evidence that Santander Consumer USA Inc. violated fair lending laws in the origination or servicing of your account. Santander Consumer USA Inc. is committed to fair lending and treating consumers, customers and vendors with the utmost respect and fairness.
We respectfully decline your request to have the account reflect as a zero balance, as a valid balance remains.
Enclosed is a copy of the Contract and payment history for your reference.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at 1(888) 222-4227. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Santander is aware my car is a total loss but has kept the account open, even though they received a payment from insurance and Gap is paying too.
Santander is aware my car is a total loss but has kept the account open, even though they received a payment from insurance and they know Gap is paying too. Customer service rep told me I should continue to make payments or they will reflect negative on my credit report. I had to buy a new car so can't afford to make a payment for a car I don't have. The account should be frozen and placed in total loss status so it doesn't continue to accrue interest and doesn't negatively impact my credit while Gap Insurance is processing the payment.
The account should be frozen and placed in total loss status so it doesn't continue to accrue interest and doesn't negatively impact my credit while Gap Insurance is processing the payment.
June 17, 2020
***
XXXXX *** XXXXX
Re: Revdex.com Case No.: XXXXXXXX
Santander Account No.: ***
Dear ***:
We have received your request through the Revdex.com (Revdex.com), regarding the above referenced Santander Consumer USA Inc. (Santander) account. Thank you for allowing us the opportunity to address your concerns.
Our records indicate the following terms of your "Retail Installment Sale Contact Simple Finance Charge" (Contract):
Date: August 30, 2019
Vehicle: 2019 Mitsubishi Mirage
Amount Financed: $16,810.37
APR: 11.08%
Term: 72 months
Monthly Payment $320.62 (first payment due September 29, 2019)
Dealership Victorville Mitsubishi
We were informed that on or about April 30, 2020, the Vehicle was damaged and was deemed a total loss. On that date the principal account balance was $15,440.42, not including accrued interest or fees, if any.
The enclosed payment history indicates that we received a Total Loss Insurance payment in the amount of $11,076.66, which posted on *** 29, 2020, with the effective date of April 30, 2020 (the date of the total loss) which reduced the principal balance to $4,368.44.
Upon review, we confirm that Guaranteed Asset Purchase (GAP) insurance and Warranty contract was purchased. Please contact the Gap and Warranty Company to check status of the pending GAP insurance claim and Warranty refund. A copy of the GAP Addendum is enclosed, please contact the administrator at XXX-XXX-XXXX for the status of your claim. Please contact the Dealership for the cancelation of the warranty.
Please note that it is the customer's responsibility to continue to make payments on the account until all insurance proceeds, GAP insurance and/or other refunds are received and the account and reflects a zero balance. Santander does not determine the amounts that either the insurance company or the GAP carrier elects to pay.
The Fair Credit Reporting Act requires that we accurately report account information to the credit reporting agencies. We provide account information to the four major credit reporting agencies: Experian, Equifax, Transunion, and Innovis, however, reporting *** differ between agencies. The customer *** need to contact the agencies directly regarding any differences between reports.
A review of the information provided to the credit reporting agencies shows that on April 30, 2020, we reported the account as Current with a balance of $15,449.00, with no reports delinquencies.
We do apologize for the inconvenience, unfortunately we decline to place a freeze on the account to prevent any additional interest from accruing, nor have the ability to stop reporting to the credit bureaus.
Based on a review of the account, we decline to withhold any accrued interest, or balance reporting on your credit report.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at 1(888) 222-4227. Our hours of operations are: Monday- Friday 7am-9pm CDT, Saturday 7am-5pm CDT, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures
Contract
Payment History
GAP Addendum
Does not honor their promotional agreements. Terrible customer service during pandemic.
Was told in was told in January 2020 owed $1,400 made payments all the way through *** INXS a $1,400 received another bill for $998 I'm overpaying
These people repoed my car in November2017 I caught their payments up got back on the payment schedule it was too mature jan 2019 at that time they slapped a bunch of fees on and I paid for that car for another year and I'm still paying for it received a bill for 998 after I was told my April payment was my last these people are Crooks I feel as though I have overpaid big time on this car please check it out for me they will not give me any answers on the phone just that I owe the money and pay it thank you
A complete review of my contract and payment history with a list of all fees associated with the car the fees are suspect they just show up I have no idea where they come from I think I'm getting ripped off if I pay this 998 which is the final payment but if you look on my statement it says that I have negative $4.16 owed in principle technically means the car is paid for but now they're holding the title hostage for 992.86for fees that they don't explain and they list on the statement that I'm $0.09 past due they charge me past due fees for $0.09 this is ridiculous they are screwing me over I would like for this to be resolved and a refund of my overpayment
June 12, 2020
***
*** XXXXX-XXXX
Re: Revdex.com Case Number: XXXXXXXX
Santander Account Number: ***
Dear Mr.:
We have received your request submitted through the Revdex.com (Revdex.com). Thank you for allowing us the opportunity to address your concerns regarding your account with Santander Consumer USA Inc.
We apologize for any unintended miscommunication regarding the payoff amount on your account. Our customers concerns are important to us and we appreciate your feedback.
Our records indicate the following terms of your "Retail Installment Sale Contract" (Contract):
Date: April 4, 2012
Vehicle: 2010 Dodge Charger
Amount Financed: $18,384.95
APR: 18.23%
Term: 72 months
Monthly Payment $421.71 (first payment due *** 14, 2012)
Dealership Rountree Moore Motors LLLP
The following exceptions were made to the 72 month contracted payment schedule:
Late Payments: 48 (assessed 10 days after due date)
In some months, partial payments and/or no payments were received.
Returned Payments: 3 (non-sufficient funds)
Due date change: 1
Extensions: 8
Please be advised that interest does not stop accruing when there has been payment assistance granted on the account or when payments are late and/or not received. There is no grace period for the accrual of interest.
In reference to fees, 48 late fees were assessed to your account in the amount of $944.75, in which $917.77 are still owed. Due to a previous repossession on November 28, 2016, in which he vehicle was redeemed on December 13, 2016, recovery fees were assessed to the account in the amount of $506.00 which have been paid. In addition, $75.00 was assessed to the account for NSF fees, which are still owed.
At this time, the principal balance on your account is $0.09, and the payoff amount is $992.86. ($0.09 + $917.77 + $75.00). Please understand that title to the vehicle will not be released until the account balance, including outstanding fees, is paid in full.
We respectfully decline your request to adjust your balance or to provide any refund.
Enclosed is a copy of the Contract and payment history for your reference.
Thank you again for the opportunity to address your concerns. If further assistance is needed, please contact our Customer Service Department directly at 1(888) 222-4227. Our hours of operations are: Monday- Friday 7am-9pm CST, Saturday 7am-5pm CST, and Sunday- Closed.
Sincerely,
SANTANDER CONSUMER USA INC.
Enclosures: Contract, Payment History