Roomster Corp.

[redacted] makes some untrue statements in her report to the Revdex.com, she claims that she was renewed before her 3 days were up, untrue. She purchased on 12/*/2015 6:43:20 PM and was renewed automatically on 12/*/2015 8:05:58 AM, that's more then 72 hours, or 3 days. She contacted us on...

SUNDAY 12/*/2015 4:25:21 PM and we replied to her on SUNDAY 12/*/2015 10:51:41 PM We have also issued her a refund for her last charge, which we would have done anyway.Its a shame that people feel the need to jump and get so reactive and file a complaint with the Revdex.com, when the company has not done anything wrong, and had not been given the adequate chance to respond. We have issued the refund and consider this matter closed.

To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted]. As a courtesy to the client, we have refunded the last transaction of $29.95, even though the premium membership was...

canceled after the scheduled renewal took place. Refund confirmation:[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Thank you,Roomster Team

To Whom It May Concern:
We received a Revdex.com customer complaint letter from user [redacted] with assigned ID#[redacted].
As a courtesy to the client, we have refunded the last transaction of $29.95, even though the premium membership was canceled...

after the scheduled renewal took place. 
10[redacted]/2014 2:53:01 PM 3 day subscription
Refund Approved ($29.95) CreditCard
Thank you,
Roomster Team

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #e4af09} span.s1 {color: #e4af09} span.s2 {color:...

#454545} We received a Revdex.com customer complaint letter from Marco Barrueto. Customer never contacted us for a refund or indicated that there were any issues on his account. All charges were authorized. Had he canceled his subscription all billing would have ended. We state this information on his Receipt ([redacted]) and o the Helpdesk message (Please see the “Helpdesk” screenshot).  But he has never canceled his subscription. (Please see the “Billing” screenshot).We have provided all the information about when and how to cancel the subscription if he doesn’t wish to keep subscription and doesn’t want to be charged recurring transaction. And it is his responsibility to cancel subscription on time.  Terms of Use [redacted] We consider this matter is closed.

Roomster does not discriminate. And we have rights to make this decision.

We do not post anything on [redacted] or any other site for that matter. This may be an affiliate who is doing this, we however are not. We have a clear warning to all affiliates not to do this. If you have any links or information that we can look at we will investigate and take action right away!
[redacted]Attention affiliates!We will not do business with any affiliates who post on [redacted].We will not accept any leads that come from [redacted].We will not pay for any leads that come from [redacted].If you post on [redacted] your affiliate account will be terminated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is not fair to subscribe a consumer for a recurring payment that they did not agree to. While me account was refunded. This practice must end. Roomster must also remove their libelous comments about me with my name from the internet.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Roomster refund only one of the 3 payments and this happened september [redacted]. And I can prove it. Also false is that they reinstated my account. They close my account so I cannot communicate with them anymore, they do the same to everybody and they never activated it again.
They still owe me $59.95.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I never agreed to any recurring charges. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good day!
We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted].  
We issued a full refund of $29.95
1st: pro-rated refund of $11.95
Transaction ID: [redacted]
/>
Payment Method: [redacted]
Amount: USD (11.95)
Customer Name: [redacted]
2nd: a refund of $18.00
Transaction ID: [redacted]
Payment Method: [redacted]
Amount: USD (18.00)
Customer Name: [redacted]
Thank you,
Roomster Team

To Whom It May Concern:We received a Revdex.com customer complaint letter from [redacted]. We have warned her on 3 different occasions, had she read at least one, and followed our instructions how to cancel the subscription and prevent future charges, her subscription would have not renewed. As a courtesy to her, we have issued her a pro-rated refund of the last transaction. This process can take a couple of business days. We consider this matter is closed.Tell us why here...

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted].   We do not have any...

affiliation with Craigslist and do not have control over what Roomster members do or post while on other sites. We can only track links and emails that originate on the Roomster site. If members are sending you links to their profiles using other methods then that we offer, we can't be responsible for where they resolve. We have our own "share tool" which is found on every listing.   We consider this matter is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have not received any type of refund. I cancelled the subscription on 7 /**/2016. On 8/*/2016 I checked my bank account and saw a transaction from Roomster pending, I immediately started looking for a number to call them and let them know about my account I then sent them a message on the website because that is the only way you can address billing issues (which is absurd to me because if I am using your business then I should be able to talk to someone over the phone ).  When they did respond they said I cancelled on 8/*/2016.  I told them I would contact my lawyer and decided to check their reviews and that is when I found out that they have done this several times. So, after waiting to hear back from them and not getting a response I decided to contact the Revdex.com. I want a full refund because I have been trying to contact them since August *, 2016 and it was after I informed them that I reported them to the Revdex.com that they said something about a prorated refund. Roomster has also remove my account and claim that I said something inappropriate to one of their customer service representative (which is completely false ). The only thing I want is a full refund and Roomster will never have to worry about me using their site again. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausing
 
I never recieved a receipt until I complained via the 24/7 line. Then I was sent a reciept in a response. I want a refund this is terrible customer service and frankly a scam. It is not stated at time up purchase but after and that is not right. You are trying to say I was given notice meaning the day that I was already charged!? Refund my money your company is taking without my permission!
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

yes, as we stated before there is a link to delete your account. I see that you created your account using a ** login on 6/*/2015 9:50:48 PM you can easily login and click "delete account" on the 24/7 customer support page. why not just do that if you don't want the account?

To Whom It May Concern:We received a Revdex.com customer complaint letter from [redacted].All his statements are false. Every time when a customer contacted us, an account representative has responded him. He has been double charged because he submitted initial payment twice and cancel his subscription...

after scheduled renewal took place. As soon as he contacted the Helpdesk we have issued him duplicated transactions in full right away (please see the screenshot ‘Billing”).Also, as a courtesy we have issued him a pro-rated refund on the last transaction (please see the screenshot ‘Billing”), even before receiving this letter. We consider this matter is closed and waist of Revdex.com’s time.

[redacted] signed up for Roomster on 8/**/2015 5:42:41 PM and upgraded his membership on 8/**/2015 5:52:54 PM.We would never have charged his credit card without his permission and authorization. Not only did he have to sign off on the terms of use twice, It also states that his...

credit card would be renewed at the monthly rate of $29.95 unless he elect to cancel his subscription. It in standard size letters above the credit card authorization button so that it complies with Law. His statement that we don’t warn our customers about future renewals is false. We sent out an email to "[redacted]" and another message in his onsite help desk at 8/**/2015 5:52:54 PM.However, because we are a good company and in an effort to provide excellent customer service we issued a credit for the last charge of $29.95 before he even contacted the Revdex.com. Also we have issued 2 previous transactions. Please find attached screenshots of his actual credit card page.With the credit issued and our case proven, We consider this matter closed.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

[redacted] is not a customer of Roomster, We understand that he is upset about posting on [redacted], another privately held company, but Roomster Corp is not posting on [redacted] or any other site other then site's that we have partnerships with. We do have an affiliate program where anyone can...

create an account to become an affiliate and generate income by supply Roomster with traffic. We suspect that [redacted] should be filing a complaint with the affiliate who may be doing this. We do not post anything on [redacted] or any other site for that matter. This may be an affiliate who is doing this, we however are not. We have a clear warning to all affiliates not to do this. If you have any links or information that we can look at we will investigate and take action right away!<a href="https://www.roomster.com/affiliate/">https://www.roomster.com/affiliate...⇄ affiliates!We will not do business with any affiliates who post on [redacted].We will not accept any leads that come from [redacted].We will not pay for any leads that come from [redacted].If you post on [redacted] your affiliate account will be terminated.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} She made an INITIAL transaction. To purchase a subscription you have to choose a package first (please, see the “Choose package” screenshot) and click on “Choose this package” button (please, see the “Choose this package” screenshot). Then on the Payment page to proceed further she had to click on “Buy with PayPal” button or fill out the Credit Card information. (please, see the “Payment” screenshot). On all of the pages, you can see the price for the subscription that you choose.    Clearly, [redacted] is lying about not knowing that the price for the subscription she chose is $16.95.   We consider this matter is closed.