Roomster Corp.

Refund has been processed and is now up to your bank/credit card company to deposit the funds back into your account. This process can take a couple of business days.[redacted] Refund
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*
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As a courtesy to [redacted], we have issued a pro-rated refund on the last transaction. It has been processed and is now up to your bank/credit card company to deposit the funds back into your account. This process can take a couple of business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,I have double checked with my bank who have confirmed that I have ONLY received one credit of $29.95 on 11/**/2015I am requesting that two additional amounts of $29.95 also be refunded for the two additonal months that were charged.  The claim that the other two refunds were made on 11/**/2015 are not reflected in my account and not validated by my bank.  I appreciate the follow up and speedy resolution.Thanks[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} All your conclusions are not true. Roomster is a legitimate website, we are on the market for many years and we have millions of satisfied customers around the world. Our voicemail clearly states that you have to contact Helpdesk for any questions. You have purchased 5-day Subscription, we do not have a 3-day subscription. We can not force our members to email you. It is possible the issue is with your search and criteria. We have no way of knowing if you make for a desirable roommate or if the rent you are asking is fair in your market. On the Payment page, we state all the information about future renewals and how to prevent them, this information is available for the customer even before they purchase a subscription. By clicking on “I authorize this transaction” button, you agreed to the Privacy Policy and Terms of Use and that your card will be charged. When you purchased a subscription we have sent you a receipt to your email and a message to your helpdesk with the same information. We warned you about future renewals and how to prevent future billing on 3 different occasions and you failed to follow any of them.   [redacted]   As a courtesy to you we have issued you a refund on the last transaction.    We consider this matter is closed.

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. She canceled her subscription after scheduled renewal took place. But as a courtesy to her...

we have voided the sale.    [redacted] Voided   [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
We consider this matter is closed and waste of Revdex.com's time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution and the matter has been resolved.
*NB: What a money grab on behalf of [redacted].  How can an account be cancelled but still charged.  Not to mention that the billing page was difficult to find and the 'title' of purchase was misleading -- 15-day trial -- billed for 'three consecutive months'?  And no contact phone number to be found anywhere on the site.  But I did click on accept, so fool me once ... shame on me.
Definitely sketchy business practices.  I have been forewarned. 
Sincerely,
[redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. She contacted us through the Helpdesk, she has never canceled her subscription and we sent her all the information about renewal and provided her information that Her subscription was canceled by Roomster...

after her third and final renewal which is consistent with our subscription policy. Had she canceled her subscription all billing would have ended. Also She used our service during the all period of the subscription, we have records of all her login history.  To provide a great customer service and as a courtesy to her we have issued a refund on the last transaction.   We consider this matter is closed.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #e4af09} To Whom It May Concern: We received a Revdex.com...

customer complaint letter from [redacted].   All charges were authorized by customer. Customer purchased subscription on 7/**/2017 10:20:00 PM. Information about scheduled renewal and how to cancel the subscription we state on three different occasions: on payment screen (please, see the “payment screen” screenshot), on receipt (please, see the “receipt” screenshot) on helpdesk message (please, see the “Helpdesk” screenshot)   Had he canceled his subscription anytime before Tuesday, July **, 2017 as we state this on the Receipt and the Helpdesk message, all billing would have ended.  [redacted]
  We consider this matter is closed.

[redacted]we re­ceived your Revdex.com com­plaint. there was no rea­son why you couldn't con­tact us through this help desk & its just not true that you were not no­ti­fied. You made no at­tempts to con­tact us. very re-ac­tive of you.We would never...

charge your card with­out your per­mis­sion and au­tho­riza­tion, please note the Proof of pur­chase taken on 1/*/2015 *:53:22 PM and the Re­ceipt that we emailed you on 1/**2015 *:53:22 PM to [redacted] We also sent a mes­sage to this 24/7 sup­port page on 1/*/2015 *:53:22 PM thank­ing you again for your pay­ment and a re­minder to can­cel your sub­scrip­tion with in­struc­tions and a link "Your sub­scrip­tion can be can­celed at any time. There is a link to man­age your sub­scrip­tion right on this page."Customer Service1/**/2015 4:46:2* PMRE: Room­ster re­fund pend­ingIn re­sponse to your con­cerns re­gard­ing billing, your ac­count has been ap­proved for a full re­fund. The re­quest has al­ready been sent to Room­ster’s billing de­part­ment to be processed. We will let you know as soon as your ac­count has been cred­ited. In the mean­time your ac­count sta­tus had been re­verted back to the basic “free ac­count”.Customer Service1/**/2015 4:46:36 PMRE: Room­ster re­fund pend­ingGood news! Your full re­fund in the amount of $29.95 has been cred­ited to your ac­count. You should see your credit back in your ac­count within a few busi­ness days. We wel­come your busi­ness in the fu­ture and hope that we have pro­vided you ex­cel­lent cus­tomer ser­vice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Many other Revdex.com complaints have been resolved with a complete refund. I do not understand why my complaint was handled any differently. You cannot set a precedent and then change it at your whim.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. It’s not the first time when [redacted] used our service and he has been notified and by Roomster and by PayPal that if he wouldn’t cancel his subscription it will renew. He canceled his subscription AFTER...

scheduled renewal took place. We provided all the information to the PayPal and they agreed with us that [redacted] is not eligible for the refund.  But to provide a great customer service as a courtesy to him we have issued refund on the last transaction.    We consider this matter is closed.

Purchased a 3-day membership for about $6 with Roomster. They NEVER mentioned my account would automatically renew to the monthly price of $49.95 once the 3 days was up. Submitted a refund request on that 3rd day. They messaged back on November [redacted] saying I would receive a full refund in a few business days. Two weeks later, I still haven't received my refund.

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. We have issued pro-rated refund on **-May-2016 19:15:35. (see the screenshot).   We consider this matter is closed.

To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted]As a courtesy to the client, we have refunded the last transaction of $29.95 and the initial transaction of $5.95 even though the...

premium membership was canceled after the scheduled renewal took place. Please see refund confirmations:.............[redacted] [redacted]   [redacted] [redacted]   [redacted]   [redacted] [redacted]................[redacted] [redacted] [redacted] [redacted]
[redacted]..................................................[redacted] [redacte...⇄ you.

To Whom It May Concern:
We received a Revdex.com customer complaint letter from user [redacted].
[redacted] used our service and contacted us only after her...

subscription ended.
We state on the billing history page when her subscription is being renewed, so that she can end her subscription before a new billing cycle begins. She were required to check off on the terms of use TWICE in order to create an account with us. The subscription policy is stated on all these pages:
 1. Terms of use
 2. Credit card page
 3. The subscription tab on account page
 4. FAQ page
 5. Paypal made her sign off on this as well and sent her and email confirming this with instructions on how to cancel and sent an email for every renewal.
 
But to provide a great customer service as a courtesy we have issued refund on the last transaction. 
 
We consider this matter is closed and waste of Revdex.com's time.
Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This company made a charge without my authorization. PLease have them refund the overdraft fee the generated. In addition, please let me know what criminal charges I can pursue.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern: We have received a Revdex.com complaint letter from the [redacted] She canceled her subscription after scheduled renewal took place (see screenshot “Billing”), even though she was informed that she has to cancel her subscription before Saturday, July **, 2016 to...

prevent any future billing. Please click a link below to see Roomster receipt. [redacted] All charges were authorized. We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen. Please click a link below to see “Payment Screen”. [redacted] When she contacted the Helpdesk account representative provided all the information about why she was charged. We consider this matter is closed. Tell us why here...

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted].   She has never...

contacted us. (please see the screenshot ‘Helpdesk”) We don’t have and never had 2 week free trial. When person creates a Roomster account she already uses a free version. We have 15 day subscription for $14.95. To purchase a subscription person has to input her credit card information and agreed to our Terms of Use and Privacy policy.  She could had cancel her subscription at anytime, even right after purchase to prevent any future billing, as we stated on the Helpdesk message (please see the screenshot ‘Helpdesk”). Also, there is a “Cancel subscription” link found on the “settings page” at her account. We state this information on Roomster Receipt (please see the screenshot ‘Receipt”). $45.95 was a scheduled renewal for 30 day subscription (please see the screenshot ‘Receipt”), not for a background check. Roomster doesn’t offer a background check.  p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We have no idea, who she met with, but he was definitely not a Roomster employee. All her accusations have nothing to do with Roomster. We are not responsible for what customers do outside of Roomster site.   We consider this matter is closed.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #e4af09} To Whom It May Concern: We received a Revdex.com...

customer complaint letter from [redacted]t.   All charges were authorized by customer (please, see the “Payment” screenshot). Customer had canceled her subscription after scheduled renewal took place. (please, see the “Billing” screenshot). Had you canceled your subscription on time, all billing would have ended.
[redacted]
[redacted]   We consider this matter is closed.

9/** if you respond to a room posting on Craigslist, it's a bot telling you to sign up at Roomster and pay for an account to do business there. It's deceptive advertising with absolutely no disclosure ahead of time.