Roomster Corp.

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] deleted her account right after she sent a message to the Helpdesk.  We state on her billing history page when her subscription is being renewed, so that she can end her subscription before a new...

billing cycle begins. She were required to check off on the terms of use TWICE in order to create an account with us. The subscription policy is stated on all these pages:  1. Terms of use  2. Credit card page  3. The subscription tab on account page  4. FAQ page She has never canceled her subscription.  To provide a great customer service and as a courtesy to her we have issued a refund on the last transaction.   We consider this matter is closed.

This complaint, is not as black and white as Rosie C[redacted] claims. She has signed up and upgraded her account several times. When she first signed up on 6/**/2015 2:53:55 PM she canceled her own subscription on 6/**/2015 4:58:06 PM and did not get renewed at all. She purchased another...

subscription on */*/2015 4:46:33 PM on 11/*/2015 4:36:14 PM she contacted us because she had created another account and could not figure out why she could not access her messages. we advised her "You created an account on Roomster using [redacted] Login that is linked to [redacted], so click "Login with [redacted]" and make sure you are signed into your [redacted] account that is linked to [redacted] "Without contacting us, she charged us back on the last charge $2*.*5 via [redacted]. We since issued another refund for $2*.*5. The customer states that she is seeking a refund for $80.00, however we only charged her $5*.*0 in renewals, which she has already been refunded, so we consider this matter closed.Had she contacted us directly, the outcome of a refund would have been the same, leaving the Revdex.com time to deal with more important matters.

We have received a Revdex.com complaint letter from the [redacted] He canceled his subscription after scheduled renewal took place, even though he was informed that he has to cancel his subscription before Saturday, July **, 2016 to prevent any future billing. Please click a link below to see...

Roomster receipt. [redacted] All charges were authorized. We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen.  When he contacted the Helpdesk account representative provided all the information about why he was charged and as a courtesy to him we have issued pro-rated refund of the last transaction even before receiving letter from Revdex.com. We consider this matter is closed.

To Whom It May Concern:
We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted]
As a courtesy to the client, we have refunded the last 3 transactions of $29.95, even though the premium membership was...

canceled after the scheduled renewal took place.
[redacted]
Thank you,
Roomster Team

To Whom It May Concern: We received a Revdex.com customer complaint letter from user Latrice A. Dixon . Roomster users are real people. We state on your billing history page when her...

subscription is being renewed, so that she can end her subscription before a new billing cycle begins. She were required to check off on the terms of use TWICE in order to create an account with us. The subscription policy is stated on all these pages:  1. Terms of use  2. Credit card page  3. The subscription tab on account page  4. FAQ page She has never canceled her subscription.  As a courtesy to her we have issued her pro-rated refund of the last transaction even before receiving a complaint from Revdex.com.    We consider this matter is closed.

Refund Policy. If you cancel your Full Membership subscription on or prior to the end of the initial subscription period, you will not receive a refund for any fees paid for the initial subscription period. However, if your Full Membership subscription automatically renews as described in Section 5(C), and if you cancel your Full Membership subscription during any of the 3 additional, successive 30 day automatic renewal periods, you will be entitled to receive a pro rata refund of the amount you paid for the applicable 30 day period based on the number of days remaining in the 30 day period. So, for example, if you cancel your subscription on day 10 of an applicable 30 day period, and you were charged $45.95 in connection with the applicable 30 day period, you will be entitled to a pro rata refund for the remaining 20 days of the 30 day period in an amount equal to $30.63. In order to request a refund, you must first cancel your subscription as described in Section 5(D) above, and following cancellation of your subscription, you must use the “request refund” link.
[redacted]
As a courtesy to you we have issued you a full refund on your last transaction, it has been processed and is now up to your bank/credit card company to deposit the funds back into your account. This process can take a couple of business days.
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To Whom It May Concern:We received a Revdex.com customer complaint letter from user Terra Wilson .She has canceled her subscription after scheduled renewal took place on 4/*/2016. Her statement that she canceled her subscription on 3/**/2016 and received a system error is a lie, as you can see in...

the file that we attached, she didn't login to her Roomster account on 3/**/2016. As a courtesy to her we are issuing a pro-rated refund of her last transaction.We consider this matter is closed.

[redacted]'s version of what transpired is completely inaccurate. We would never charge your card without your permission and authorization, please note the Proof of purchase taken on 4/**/2015 5:37:54 PM and the Receipt that we emailed you on 4/**/2015 5:37:54 PM to...

[redacted].  We also sent a message to this 24/7 support page on 4/**/2015 5:37:54 PM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any time. There is a link to manage your subscription right on this page." Facts:1.she did sign up and agree to the subscription service on 4/**/2015 5:37:54 PM 2.she canceled her subscription without any problem herself on 4/**/2015 7:12:43 PM3. she contacted on our helpdesk on 4/**/2015 7:56:53 PM4.we responded to her on 4/**/2015 **:18:51 AM and issued a full refund5. she deleted her account on 4/**/2015 2:09:12 PM 172.56.34.190 undefined  [redacted]The refund on this account had already been issued before we received this letter from the Revdex.com. This customer was reactive and complained to the Revdex.com before we had a chance to respond. This has been a waste of both ours, and the Revdex.com's time.We consider this matter closed.

To Whom It May Concern: We have found [redacted] account. Account representative has sent her instructions how to cancel her subscription and provided all the necessary information about renewal multiple times, but she still didn’t cancel her subscription. Had she canceled her subscription before Tuesday, May **, 2016 all future billing would have ended. (please see the screenshot). As a courtesy to her we have canceled subscription for her and have issued her a pro-rated refund on the last transaction.   We consider this matter is closed.

To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted].   We do not have yearly subscription. When she contacted the helpdesk (she was very rude and aggressive) account representative explained...

her why she was charged and provided all the necessary information and documents. She canceled her subscription after scheduled renewal took place (see screenshot “Billing”), even though she was informed that she has to cancel her subscription before Sunday, September **, 2016 to prevent any future billing (see screenshot “Receipt”).  All charges were authorized. She agreed to the Terms of Use and Privacy Policy. [redacted] We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”) and in message on her Helpdesk. (see screenshot “Helpdesk”). As a courtesy to her we have issued a pro-rated refund of the last transaction.   To see documents please use links below: [redacted]   We consider this matter is closed.

sir, we just received your Revdex.com complaint. did you not read our last email to you? There is no security deposit, and nowhere on the site do we say that. We charge a subscription fee service that you signed up and agreed to, and that you could cancel at any time to prevent any future billing. You...

may have a problem understanding our response to you, but I am sure we explained that this was not a problem and that we asked that if you cancel we would issue a refund as a courtesy. you did not cancel, did not respond, but filed a complaint with the Revdex.com for something that you are completely wrong about. 
we canceled your account for you and issued a refund. we consider this matter closed.
 
11/*/2015 2:55:34 PM 3 day trial Refund Approved ($29.95) CreditCard

We can't find any account that is linked to [redacted] or to the [redacted]. Can you assist us with your full name and email address which is linked to your [redacted] account, please?

[redacted] signed up with our service on 2/*/2014 1:58:26 PM and has been a good and loyal customer and has upgraded her account several time since then. Her last paid subscription was purchased on 7/**/2015 11:23:12 AM and full has has expired, She had full access and no interruption of...

service while her account was in "premium"mode. We have since switched Roomster's sign up and login exclusively to [redacted] and require all users to login using [redacted] login. This decision was made to limit fraud and protect our customers. Please note the the link to 24/7 support is still always available to our customers who may or may not decide to use [redacted] login. This was a business decision and not a matter for the Revdex.com. We welcome [redacted] to authenticate herself using [redacted] login, if not, we can no longer offer her service.We consider this matter closed.

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color: #e4af09} To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted]. We have found her daughter’s account that is linked to [redacted]. All customer service is done via the Helpesk (24/7 support) customer had never contacted us. Customer made in-app purchase on 7/**/2017 6:51:56 PM. Customer purchased a subscription through the Apple, not through us. We do not have her credit card on file and we do not have access to her Apple account. When she purchased a subscription she received “Subscription Confirmation” email from Apple where they state that subscription will renew every 7 days at $7.99 rate and by which date customer should cancel the subscription to stop all future transactions. And they provide a link “review your subscription” if you want to cancel or learn more about your subscription.
[redacted] Special Cancellation Instructions for Mobile Application Users. If you sign up and pay for a Full Subscription using a third party service through which you have downloaded one of our mobile applications, e.g., the Apple App Store or Google Play Store (each, a “Third Party App Store”), your payment will be processed by the Third Party App Store through which you downloaded the mobile application and you must cancel your Service subscription through the applicable Third Party App Store. We consider this matter is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Rejecting because I do have several email threads from the sources.  The phone numbers I had previously included where I received Text messages, which I also stated in my complaint included the link that took me to the Roomsters url to create an account, which then of course makes you pay to see any messages.  I did pay and there were no messages from anyone from the ads. If Roomsters truly does not allow it, there is something wrong with their setup then because EVERY SINGLE AD only sends a text that directs everyone to log in to Rooomsters and create an account/profile.  We cannot get to anyone that posted the actual ad in [redacted] because everyone one of them is circumvented and redirected to Roomsters.  This is a known issue and complaint on several blogs throughout the internet.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have repeatedly documented that your statements were incorrect. We issued a refund, and you slandered us.

We received a Revdex.com customer complaint letter from [redacted].
 
She canceled her subscription after scheduled renewal took place (see screenshot “Billing”), even though she was informed that she has to cancel her subscription before Sunday,...

August **, 2016 to prevent any future billing (see screenshot “Receipt”). All charges were authorized. She agreed to the Terms of Use and Privacy Policy. [redacted]
We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”). 
When she contacted the Helpdesk account representative provided all the information about renewals.
 
To see documents please use links below:
[redacted]
[redacted]
 
We consider this matter is closed.
Tell us why here...

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customer complaint letter from [redacted]   Customer canceled her subscription on 9/**/2017 7:57:21 PM after scheduled renewal took place. All charges were authorized. please see “Payment screenshot”. She agreed to the Terms of Use and Privacy Policy. [redacted] We state the information about future renewals and instructions how to cancel the subscription on the Reciept. [redacted] As a curtesy to her we have have issued a pro-rated refund on the last transaction even before receiving this Revdex.com complaint.   We consider this matter is closed and waist of Revdex.com’s time

Good day!
We received a Revdex.com customer complaint letter from user [redacted]  with assigned ID# [redacted].
Roomster is not responsible and has no control over what our customers post on other websites.
Thank you,
Roomster Team.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I appreciate that they are currently processing my refund (which has not yet been reflected in my account), Roomster's response does NOT address my concerns in my original complaint regarding the security of my personal credit card information. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]