Roomster Corp.

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. We have issued pro-rated refund on **-May-2016 19:15:35. (see the screenshot).  
class="p2">We consider this matter is closed.

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. He has canceled his subscription after scheduled renewal took place. But as a courtesy to him we have issued a full refund even before receiving a complaint from Revdex.com.    We consider this matter is...

closed and waste of Revdex.com's time.

Morgan Edwards is not being truthful. All charges were fully authorized. As a courtesy we issued a refund for July. We consider this matter closed.Credit Card Page with...

Authorization [redacted]
Receipt[redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. She has canceled her subscription after scheduled renewal took place.
class="p2">When she contacted us, account representative have explained her, why she was charged and provided her all the information, that we state right on the credit card page, that subscription will renew if she doesn't cancel it. And then we have issued her a pro-rated refund on the last transaction, even before receiving a complaint from Revdex.com.    We consider this matter is closed.

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. She has canceled her subscription after scheduled renewal took place.
class="p2">But as a courtesy to her we have issued a full refund even before receiving a complaint from Revdex.com.    We consider this matter is closed and waste of Revdex.com's time.

To whom it may concern: We have received a Revdex.com complaint letter from the [redacted]. We have found his account. He contacted us through the helpdesk and account representative has responded with the information why he was charged. He has canceled his subscription after scheduled...

renewal took place, even though we state on his Roomster receipt that he has to cancel his subscription before Monday, July **, 2016, please click a link below to see Roomster receipt. [redacted] We can not force our members to email him. It is possible the issue is with his search and criteria. We have no way of knowing if he makes for a desirable roommate or if the rent he is asking is fair in his market. His statement, that Roomster contacted him through the Facebook is false, Roomster has never contacted anyone through the Facebook.

To Whom It May Concern: We received a Revdex.com customer complaint letter from user Latrice A. Dixon . Roomster users are real people. We state on your billing history page when her subscription is being renewed, so that she can end her subscription before a new billing cycle begins. She were required to...

check off on the terms of use TWICE in order to create an account with us. The subscription policy is stated on all these pages:  1. Terms of use  2. Credit card page  3. The subscription tab on account page  4. FAQ page She has never canceled her subscription.  As a courtesy to her we have issued her pro-rated refund of the last transaction even before receiving a complaint from Revdex.com.    We consider this matter is closed.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #e4af09} To Whom It May Concern: We received a Revdex.com...

customer complaint letter from [redacted].   Customer made in-app purchase on 7/**/2017 3:43:15 AM. Customer purchased a subscription through the [redacted], not through us. We do not have her credit card on file.   When she purchased a subscription she received “Subscription Confirmation” email from [redacted] where they state that subscription will renew every 7 days at $7.99 rate and by which date customer should cancel the subscription to stop all future transactions. And they provide a link “review your subscription” if you want to cancel or learn more about your subscription.   [redacted] Special Cancellation Instructions for Mobile Application Users. If you sign up and pay for a Full Subscription using a third party service through which you have downloaded one of our mobile applications, e.g., the [redacted] App Store or [redacted] Play Store (each, a “Third Party App Store”), your payment will be processed by the Third Party App Store through which you downloaded the mobile application and you must cancel your Service subscription through the applicable Third Party App Store.   We consider this matter is closed.

We received a third Revdex.com customer complaint letter from [redacted], ** about the same issue, which was already taken care of and we have provided all the information to the Revdex.com and to the customer previously.She canceled her subscription after scheduled renewal took place, even though she...

was informed that she has to cancel her subscription before Thursday, September **, 2016 to prevent any future billing.All charges were authorized. She agreed to the Terms of Use and Privacy Policy. [redacted]We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen. But as a courtesy to her we have issued a pro-rated refund of the last transaction. This process can take a couple of business days.[redacted]
[redacted]
*
[redacted] 
[redacted]To see documents please use links below:[redacted]
We consider this matter is closed and waist of Revdex.com’s time.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #e4af09} To Whom It May Concern: We received a Revdex.com...

customer complaint letter from [redacted]   All charges were authorized by customer. Customer purchased subscription on 7/**/2017 1:17:50 AM. Information about scheduled renewal and how to cancel the subscription we state on three different occasions: on payment screen (please, see the “payment screen” screenshot), on receipt (please, see the “receipt” screenshot) on helpdesk message (please, see the “Helpdesk” screenshot)   Customer canceled the subscription after scheduled renewal took place. Had she canceled her subscription anytime before Sunday, July **, 2017 as we state this on the Receipt and the Helpdesk message, all billing would have ended. But as a courtesy to her we have issued a pro-rated refund.  
[redacted]
[redacted]   We consider this matter is closed.

To Whom It May Concern:
We received a Revdex.com customer complaint letter from user [redacted].
She canceled her subscription after scheduled renewal took place (see the screenshot), even thou she was...

informed that she has to cancel her subscription before Saturday, May **, 2016 to prevent any future billing. (see the screenshot) [redacted] has never contacted us about any issues.
As a courtesy to her we have issued a pro-rated refund on the last transaction.
 
We consider this matter is closed.

To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted].   We can’t find any accounts that are linked to [redacted]. Can you please provide email address and full name that is linked to your Roomster account, please?

[redacted]  signed up for Roomster on 7/**/2014 2:47:06 AM she upgraded her account and bought a subscription on 7/**/2015 6:25:21 AM. She agreed to the terms of use twice stating that this was a monthly subscription service that renewed at $29.95 per month and that she could...

cancel at any time. She in fact did cancel without any problem on 7/**/2015 9:39:49 PM, the day after her subscription was renewed, she then promptly deleted her account, without contacting us, even though we have a fully staffed 24/7 customer support help desk. As a courtesy to this customer we have issued a refund for this renewal of $29.95. This has been a waist of the Revdex.com's time and resources because [redacted] never bothered to contact us. We consider this matter closed. Paymentand Order Details OrderDetails ordercode amount date­ time description [redacted]USD29.95 **/Jul/2015­ 11:00 payment[redacted]referencemerchantROOMSTERRECshopperRecurringRoomster.net payment transaction for package id [redacted] for user[redacted] emailcreated by Unknowncreationdate amountlast update cardholder name customer interaction RiskSecurityLevel [redacted] ShopperIP address Shopper IP country Card issuer country PaymentDetails order code statusbrand­protocol RiskDetails [redacted]SENT_FOR_REFUND ECMC_DEBIT­SSL Requireddefaultoverride I­C­CVV/CVC not checked ­ **/Jul/2015­ 11:00USD 29.95**/Jul/2015 ­ 17:27[redacted]
[redacted] CUST_INTER_CONT_AUTH OKAcquirerreturnedH ­Postcode and address not supplied by shopper/merchant B­CVV/CVC not supplied by shopper/merchant unknown(unknown)United States (US) Paymentstatus Description Amount Totalcosts charged to Merchant GBP0.33 AmountUSD29.95 Amountto be paid to Merchant Captured for merchant GBP18.33 Time**/Jul/2015­ 17:27 **/Jul/2015 ­ 09:08 **/Jul/2015 ­ 11:15**/Jul/2015 ­ 11:00 **/Jul/2015 ­ 11:00 Paymenthistory Event Type SENT_FOR_REFUNDSETTLEDCAPTUREDAUTHORIZED SENT_FOR_AUTHORIZATION AmountUSD29.95 GBP 18.66 USD 29.95 USD 29.95 UserROOMSTERREC[internal] [internal] [internal] [internal] AmountPayment Reference USD29.95 PaymentList successfully retrieved OrderCode *
[redacted]
[redacted] CreationDate CreditCard/Bank Account **/Jul/2015­ 11:00 LastEvent Risk SENT_FOR_REFUND1 .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becausing
 
I never recieved a receipt until I complained via the 24/7 line. Then I was sent a reciept in a response. I want a refund this is terrible customer service and frankly a scam. It is not stated at time up purchase but after and that is not right. You are trying to say I was given notice meaning the day that I was already charged!? Refund my money your company is taking without my permission! 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is not fair to subscribe a consumer for a recurring payment that they did not agree to. While me account was refunded. This practice must end. Roomster must also remove their libelous comments about me with my name from the internet.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] statement that she contacted Roomster is not true. She has never contacted Roomster at all! ,  she never contacted us, she canceled her subscription 10/*/2015 3:49:44 PM and deleted her account 10/*/2015 3:50:23 PMHad she contacted us and asked for a refund we would...

have gladly given her one at the time of her request. We have issued a refund of $29.95 as a courtesy today 10/*/2015 2:43:38 PMWe would never charge her card without your permission and authorization,  please note the [redacted] taken on 9/**/2015 8:31:50 AM and the [redacted] that we emailed you on 9/**/2015 8:31:50 AM to [redacted]. We also sent a message to this 24/7 support page on 9/**/2015 8:31:50 AM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any time. There is a link to manage your subscription right on this page."credit has been issued, we consider this matter closed.please find attached login history and helpdesk with no visits or messages to helpdesk.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am grateful that this business has granted me a refund for their poor service. But the fact of the matter is that they cannot be advertising 24/7 customer support if they don't even respond to a customer within the same day, and do not offer a phone number to reach a real human being. Maybe this business does not understand what offering a "24/7 help desk" entails: a response from a real person within minutes to hours. Their claim is outright false advertising. Furthermore, they state that their messaging platform is very safe, and yet the only people I received messages from were fake profiles. I received a response regarding a room for rent, and the "woman" was trying to get me to send her a copy of my passport and a $600 deposit without signing any legal documents. This "woman" sent me an address for the room for rent, so I went to the address and talked to the people living there. There was no woman living there by this person's name, and no rooms were available. This profile was completely fake, and a scam to try to get my private information and money. I did not feel safe using their service whatsoever, despite whatever claims they have made.If this is a legitimate business they need to do a serious security upgrade and eliminate these spam profiles that are trying to rip people off. They need to stop making claims that they offer 24/7 support, and they also need to state in their policy that they will in fact issue refunds upon customer dissatisfaction. If they had stated they would grant refunds in their policy, and I had received a timely response from this business under the stipulation that they offer 24/7 support, I would not have reacted by filing a complaint to the Revdex.com. Perhaps they would receive fewer complaints if they implemented these changes into their business practices. Until that happens, I would never recommend this business to anyone, and I stand by my experience.I would like to add that the way in which this business responded to my complaint stating that I was making outlandish claims and offering conspiracy theories is downright unprofessional. I would never expect this kind of response from a legitimate business that was trying to improve customer satisfaction. They have succeeded in making me further dissatisfied with their customer service in their response.Thank you Revdex.com for offering a platform where people can be heard, and taking the time to investigate this issue.
Sincerely,
[redacted]

This individual has created several account on Roomster using many different email and login credentials. This is a typical example of a customer who is confused. We found an account under the name "[redacted]" using email address "[redacted]" This customer has canceled her own...

subscription on this account on 6/*/2013 1:06:48 PM no other action is required. She was contacting helpdesk in an account that did not have any billing under the name "[redacted]" with email address [redacted]Its too bad that a customer has to make untrue and false statements to the Revdex.com. We consider this matter closed and a waste of the Revdex.com's time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Removing my comment isn't how this works. You are a business and I am a customer. You are engaged in shady business practices. You libeled me online. I reported the truth about what happened. Take down your libelous comments and stop signing consumers up for services that they didn't subscribe to.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] signed up with Roomster on 8/*/2015 11:36:23 PM we recorded IP address  [redacted] deleted her account on 8/*/2015 3:33:07 PM we recorded IP address [redacted] never...

contacted Roomster's 24/7 customer service help desk, but went straight to the Revdex.com. Had she contacted us directly we would have told her that we do not post anything on [redacted] and we do not have control over what people post on other sites. We would also would have issued a refund, had she asked.Because of our excellent level of customer service we have issued a refund of $14.95 to [redacted]VI; [redacted]xp. 07/2016; Issuer: CHASE BANK USA, NATIONAL ASSOC Name: [redacted]; Address: [redacted]This has been a waste of the Revdex.com's time. Since a refund has been issued we consider this matter closed.