Roomster Corp.

To Whom It May Concern:
We received a Revdex.com customer complaint letter from [redacted].
 
She gave us permission to access her [redacted] like, but anyway, we are working on redesigning the site right now, and...

interests are not visible to other users. When she contacted the Helpdesk account representative has responded to her inquiries. 
 
We consider this matter is closed and waist of Revdex.com’s time.
Tell us why here...

To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] with assigned ID# [redacted].As a courtesy to the client, we have refunded the last 3  transaction of $29.95, for a total of $89.85 even though the premium...

membership was not canceled by the user (as it was the user's responsibility) before the scheduled renewal took place. 12/**/2014 4:42:03 15 day subscription Refund-Approved($29.95)Refunded12/**/2014 4:26:00 15 day subscription Refund-Approved($29.95)Refunded12/**/2014 4:23:22 15 day subscription Refund-Approved($29.95)RefundedThank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that The refunded the money and then deleted my profile so I would not have any proof of what they posted line my personal information that they had no legal stand to do. I tried to talk to customer service in the morning and the afternoon and at night asking have they billed me again? Never a response within many hours then when I file a complaint they deleted my profile with the proof to what they did. [redacted], I figured it was okay to delete my profile. I need it to show it to an attorney so I would like for my profile to be restored. They stated I was rude to customer service via text but deleted the proof. I did not, they are afraid and admitted they were revamping their system not to show people's personal interest and  I never signed up for that.I will get media involved if I need to.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Hello, I have received 3 separate notifications from Roomster indicating that each refund was completed in the amount of $29.95.  However,   I have received only one refund of $29.95 dated 11/** however the other two refunds for $29.95 each are still outstanding.  I look forward to resolving the additional refunds. Thanks [redacted]
 
 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint is the fact that Roomster is unsuccessful in stopping the abuses of your Affiliates on [redacted]. There is only so much [redacted] can do to limit your Affiliate’s spam mail, such as by having users flag them, and blocking terms, such as ‘Roomster.’ It’s a matter of opinion whether Roomster is doing enough to stop these abuses, but I suspect that this problem has to do with Roomster’s business model. I haven’t encountered any other roommate matching business soliciting fake ads on [redacted], yet out of 15 roommate ads that I responded to, I was contacted 4 times by phone text message or e-mail with fake roommate links to Roomster.You mentioned that this type of issue is a waste of time for the Revdex.com. Yet, Revdex.com has a specific category on complaints for ‘Advertising Issues’. I’m not the first person to bring up this same complaint on advertising against Roomster with the Revdex.com. Let’s hope I’m the last one to do so and that Roomster can stop wasting the time of potentially thousands, tens of thousands, or more individuals seeking shared housing annually on [redacted].
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am a customer of roomster.  I signed up via this fraudulent method.  I get emails every other day telling me about lists.  You are despicable. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
In the meantime, I was refunded by the business and that resolution is satisfactory for me. 
the complaint ID [redacted]. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I'm sorry but I find it impossible to believe that random 'customers' would post a link to a website(Roomshortlist.com) that is only used to redirect to Roomster.com
I also took the time to write 6 of the ads on Craigslist who listed Roomshortlist.com and not one replied.
I do not for one second believe that the fake ads posted on Craigslist which list Roomshortlist.com weren't posted by someone affiliated with Roomster.com 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted].  
As a courtesy to the client, we have refunded the last transaction of $29.95, even though the premium membership was canceled after the scheduled renewal took...

place.
Name [redacted]
[redacted] 
Thank you,
Roomster Team

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  We do not have any accounts that are linked to the [redacted] or to the [redacted].

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} span.s1 {color: #e4af09} To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted].   All...

her statements are false. All charges were authorized by customer (please, see the “Payment” screenshot). Customer had never canceled her subscription. (please, see the “Billing” screenshot). Her subscription was canceled by Roomster after her third and final renewal which is consistent with our subscription policy. [redacted] Had she canceled her subscription all billing would have ended.   We consider this matter is closed.

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. We do not have any accounts that is linked to Louise Payen or to [redacted]. Please provide us first 4 and last 4 digits of your card that you used, so we could try to find it in our system.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved upon receiving the credit to my account. 
Sincerely,
[redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted].   She canceled her subscription after scheduled renewal took place (see screenshot “Billing”), even though she was informed that she has to cancel her subscription before Friday, September **, 2016 to...

prevent any future billing (see screenshot “Receipt”).  All charges were authorized. She agreed to the Terms of Use and Privacy Policy. [redacted] We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”).   To see documents please use links below: [redacted]   We consider this matter is closed.

All your statements are incorrect. Please, look at the screenshots that we provided more attentively. This is the evidence. (see screenshot “Receipt”) This is the Receipt that we emailed you on 6/**/2016 8:12:40 PM to [redacted]. Also this receipt is available to you on your Roomster account.  All charges were authorized. We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen. You agreed to the Privacy Policy and the Terms of Use (see screenshot “Payment Screen”).  We also sent a message to your 24/7 support page on 6/**/2016 8:12:40 PM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any time. There is a link to manage your subscription right on this page." We have warned you about recurring transactions on 3 different occasions, but you ignored it. And you still didn’t cancel your subscription. (see screenshot “Billing”) To prevent any future billing you HAVE TO cancel your subscription. We consider this matter is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me insofar that the business has agreed to refund my money of $29.95. The matter has been resolved. I will completely stop using the service from Roomster from now, and if the business would charge me without my approval or authorization again in the future, I will not relinquish any legitimate rights to complain or sue.
Thanks for the help from Revdex.com.
Sincerely,
[redacted]

To Whom It May Concern:We received a Revdex.com customer complaint letter from [redacted] [redacted]. She has never canceled her subscription. Her Subscription has been canceled by Roomster after her third and final renewal which is consistent with our subscription policy. Had she canceled the...

subscription all billing would have ended. (see screenshot “Billing”) [redacted] [redacted] was informed that she has to cancel her subscription before Wednesday, August **, 2016 to prevent any future billing (see screenshot “Receipt”). All charges were authorized. She agreed to the Terms of Use and Privacy Policy. [redacted]We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”). When she contacted us through the Helpdesk, as a courtesy to her, account representative has issued her a full refund of the last transaction. (see screenshot “Billing”) To see documents please use links below:[redacted] We consider this matter is closed and waist of Revdex.com’s time.Tell us why here...

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customer complaint letter from [redacted]. Her statements are falls. Every time she contacted the helpdesk account representative had responded to her. Account representative had explained to her, that we can not force our members to email her. It is possible the issue is with her search and criteria. We have no way of knowing if she makes for a desirable roommate or if the rent she is asking is fair in her market. All charges were authorized by customer. Customer purchased subscription on 7/*/2017 3:44:52 AM. Information about scheduled renewal and how to cancel the subscription we state on three different occasions: on payment screen (please, see the “payment screen” screenshot), on receipt (please, see the “receipt” screenshot) on helpdesk message (please, see the “Helpdesk” screenshot) Customer canceled the subscription after scheduled renewal took place. Had she canceled her subscription anytime before Friday, July **, 2017 as we state this on the Receipt and the Helpdesk message, all billing would have ended. [redacted]
[redacted] We consider this matter is closed.

I recently posted a ad on [redacted], I get a bogus email from a "person" claiming they were interested and I opened her email and it had info about Roomster, so I started to looking to it and I thought it seemed legit. I opened an account, posted my room available to rent and while dealing with the site, it was a terrible experience.
The site was SO slow! It took me over an hour just to make a profile. Then I started to get non stop emails. Almost 20 emails in 72 hours. Most of them saying the exact same thing. They kept sending me messages telling me I had unread messages, so when I clinked on the link, I'm not kidding, it took over 10 minutes for the site to open. Then it popped up- 3 day- $6 15 days-$15 30 days- $50!!!!! (I'm rounding the numbers) But $50 for 30 days???? WHAT? Of course I couldn't open my messages, but that didn't stop the system from non stop emails. I clicked unsubscribe and that of course took another 5 minutes.
Also, I tried this on other connections, computers and tried shutting my system down and nothing worked. It was a terrible experience.
I sent their customer support a message telling them how frustrated I am. Telling them I'm frustrated with their slow system. Their cost. Their trick on messaging and the constant emails.
I get a message shortly after I sent that saying they deleted my account because they didn't like my email. In no way did I swear at them, use abusive language or threaten them. I told them the truth and the frustration from a customers point of view.
Please, ask them to POST my original email. If they can't handle a customer who is having a terrible experience with their site, maybe this isn't the best line of work for them.