Roomster Corp.

we received your Revdex.com complaint. Why didn't you just contact us?We would never charge your card without your permission and authorization,  please note the <a href="../Settings/ProofOfPurchase">Proof of purchase</a> taken on 6/**/2015 9:02:53 PM and the <a...

href="../Settings/ProofOfPurchase">Receipt</a> that we emailed you on 6/**/2015 9:02:53 PM to [redacted]. We also sent a message to this 24/7 support page on 6/**/2015 9:02:53 PM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any time. There is a link to manage your subscription right on this page."we have issued a credit for the last charge of $29.95. We consider this matter closed.

We have found the account that is linked to [redacted] She canceled her subscription after scheduled renewal took place (see screenshot “Billing”), even though she was informed that she has to cancel her subscription before Thursday, September 22, 2016 to prevent any future billing (see screenshot “Receipt”). All charges were authorized. She agreed to the Terms of Use and Privacy Policy. [redacted]We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”). But as a courtesy to her we have issued a pro-rated refund of the last transaction. This process can take a couple of business days. To see documents please use links below:[redacted] We consider this matter is closed.Tell us why here...

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. She canceled her subscription after scheduled renewal took place, even thou she was informed that she has to cancel her subscription before Friday, July **, 2016 to prevent any future billing (see screenshot...

"Receipt"). We have the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot "Payment Screen"). We also sent a message to her 24/7 support page on 6/**/2016 12:19:24 AM thanking her again for her payment and a reminder to cancel her subscription with instructions and a link "[redacted]" We have warned Tiffany Tivey on 3 different occasions, but she ignored it. Had she canceled her subscription before Friday, July **, 2016 all billing would have ended.   We consider this matter is closed.

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customer complaint letter from [redacted].   Her statement is not correct. We state it very clear that the subscription will be renewed unless customer will cancel the subscription before scheduled renewal will take place (see screenshot “Receipt”). Also we have a “Money back guarantee” policy ([redacted]), she just had to use “request a pro-rated refund” link. And she would receive a pro-rated refund immediately.    But as a courtesy to her we have issued a full refund of the last transaction.    Customer Service [redacted] RE: Roomster refund completed   Good news! Your full refund in the amount of $45.95 has been credited to your account. You have been issued a credit back for the remaining days left on your subscription. Please note you were charged only for the days that you had full member access up until the time of cancelation of your subscription. You should see your credit back in your account within a few business days. We welcome your business in the future and hope that we have provided you excellent customer service.   We consider this matter is closed.

Roomster is a scam for money. They advertise that this site is free to use, but this is false. I put my apartment on Roomster, and when I received messages from other users about it, I was then notified that in order to read my messages, I have to pay a fee. Secondly, I have been getting texts from who I think are representatives for the company, urging me to sign up for the site, falsely claiming that they are people in need of housing. Lastly, their customer service is horrendous and rude. I have never been so disappointed in a website in my whole life. Do not use this service.

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{text-decoration: underline} To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted].   We quickly investigate, and if needed, remove all scammers that we find, or that get reported to us. We block their email addresses, block their IP addresses and erase any emails that they send out. We have a 24/7 support team that handles this. Customer had never contacted us and never reported any user.   "Scammers use external email address with fake accounts to further their scheme to defraud money from their victims. We recommend to keep all conversations on the Roomster platform. Anyone who suggest that you contact them off our platform and use an external email address should be avoided."   Roomster allows its members to make contact safety through our proprietary messaging system and has a wide range of options that can be done safety. Members can send & receive email messages, send text messages & make voice calls from their devices and even click through to people’s social media accounts for online verification. We offer direct links to our member’s [redacted] and [redacted] profiles, so you can really see who you are speaking to.  
[redacted]   We are not responsible for anything what happens outside of Roomster.   We consider this matter is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When does signing into an account relate to use of the account? The service I used on July ** was a reply to an inquiry which if you want to get technical is not a premium service. Are you saying because I applied to the service, your going to bill me again?  The renewal of our credit card is placed microscopically and your business practices are a disgrace. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The account that was charged is associated with [redacted]. I am not able to view any messages that Roomster sends me without paying you again, which I am not doing. That is why I have not responded or provided any information requested. Please let me know if you can find my account with the email provided. If not, what number do I call or email address can I send my debit card information to in order to receive the refund? 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I received only one of the 3 refunds.
I attach the official mail from my bank that opened a case and states that Roomster still own my $59.95.
I am going to the court if they don't refund my $59.95. 
The document they are providing is false or incomplete. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. She has canceled her subscription after scheduled renewal took place. But as a courtesy to her we have issued a full refund even before receiving a complaint from Revdex.com.    We consider this matter is...

closed and waste of Revdex.com's time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I am highly upset. After paying $5.95 for a 3 day trial I was charged $29. I had no idea this would happen and I can't get in touch with anyone. This is the worst customer service ever and I will never use roomster again. I just want my refund.

Please, provide the proof that you have canceled your subscription in May 2016.

We do not have any affiliation with Craigslist. Please see the screenshot.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
I was charged $29.95 3 times for monthly subscription even though it was supposed to be cancelled after the 3 day subscription. I was only refunded for 2 of the 3. Still awaiting final refund of $29.95.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that The refunded the money and then deleted my profile so I would not have any proof of what they posted line my personal information that they had no legal stand to do. I tried to talk to customer service in the morning and the afternoon and at night asking have they billed me again? Never a response within many hours then when I file a complaint they deleted my profile with the proof to what they did. [redacted], I figured it was okay to delete my profile. I need it to show it to an attorney so I would like for my profile to be restored. They stated I was rude to customer service via text but deleted the proof. I did not, they are afraid and admitted they were revamping their system not to show people's personal interest and  I never signed up for that.I will get media involved if I need to.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good day,
We received a Revdex.com customer complaint letter from user [redacted]s with assigned ID [redacted].  
As a courtesy to the client, we have refunded the last transaction of $29.95.
Confirmation below:
/>
Payment Reference    [redacted] [redacted]
Payment Details
creation date**/May/2014 - 16:00
 
Amount USD 29.95
statusREFUNDED_BY_MERCHANT
last update**/May/2014 - 01:52 
Thank you,
Roomster Team

To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted].   We could find only one account that is linked to [redacted]. Person deleted her account before we could respond to her.  We are working on redesigning the site right now, and your interests...

are not visible to anybody but you.

To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] .She has never contacted us about this issue. She has purchased her subscription through the [redacted], unfortunately we have no control over when [redacted] will charge the recurring transaction. Had she canceled...

her subscription before Friday, June **, 2016, as it stated on her receipt (see the screenshot), all future billing would have ended.To provide a great customer service and as a courtesy to her we have issued a full refund on the last transaction. This process can take a couple of business days.We consider this matter is closed.Tell us why here...

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. She tried to purchase the subscription but all her transactions didn’t go through.    2/**/2016 9:25:27 AM 15 day trial Initial Error $14.95 CreditCard 2/**/2016 9:25:03 AM 15 day trial Initial...

Error $14.95 CreditCard 2/**/2016 9:24:45 AM 15 day trial Initial Error $14.95 CreditCard 2/**/2016 9:24:03 AM 15 day trial Initial Error $14.95 CreditCard 2/**/2016 9:07:51 AM 15 day trial Initial Error $14.95 CreditCard 2/**/2016 9:07:31 AM 15 day trial Initial Error $14.95 CreditCard 2/**/2016 9:06:42 AM 15 day trial Initial Error $14.95 CreditCard 2/**/2016 9:05:22 AM 15 day trial Initial Error $14.95 CreditCard   We have explained it to her and also informed her that she may see a transactions on her statement that was pre-authorized, but didn’t go through. And these transactions will be reversed automatically.    We consider this matter is closed and waste of Revdex.com's time.