Roomster Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution and the matter has been resolved.*NB: What a money grab on behalf of [redacted].  How can an account be cancelled but still charged.  Not to mention that the billing page was difficult to find and the 'title' of purchase was misleading -- 15-day trial -- billed for 'three consecutive months'?  And no contact phone number to be found anywhere on the site.  But I did click on accept, so fool me once ... shame on me.Definitely sketchy business practices.  I have been forewarned. Sincerely,
[redacted]

To Whom It May Concern:We received a Revdex.com customer complaint letter from user Ashley Robertson with assigned  ID [redacted].As a courtesy to the user, we have refunded the last 2 transactions of $29.95, for a total of $59.90 even though the user canceled...

their premium membership after the scheduled renewal took place. Thank you.[redacted]
[redacted]............................................[redacted]
[redacted]Thank you,Roomster Team

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] . He canceled his subscription after scheduled renewal took place, even thou he was informed that he has to cancel his subscription before Thursday, June **, 2016 to prevent any future billing (see...

screenshot). When he contacted the Helpdesk account representative provided all the information about renewal.  We also sent a message to his 24/7 support page on 6/**/2016 1:11:35 AM thanking him again for his payment and a reminder to cancel his subscription with instructions and a link "Y[redacted]" Had he canceled his subscription before Thursday, June **, 2016 all billing would have ended.   We consider this matter is closed.

This is a waste off the Revdex.com's time, we issued this person a full refund within 6 minutes of her asking for one. She chose to post a slanderous and unfair public review of our site, we responded to the charges as is our right.she sent us the below email on Sep **, 2015, at 3:44 PM she...

received a refund via [redacted] on 9/**/2015 3:50:20 PM[redacted] [redacted] [redacted] [redacted] [redacted] [redacted]If she removes her review our response will come down with it. We consider this matter closed.

Posted an ad on [redacted] and then became inundated with sales attempts by this website despite requesting that I not be contacted by unsolicited marketers.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,
 
My roomster email is: [redacted]
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Hello, what Roomster needs to understand is that the screenshot proof that they have provided is intentionally misleading. They are using the same business model as many of the deceptive practices used by credit card companies. This business model has nothing to do with helping people find a room. It is only set up to benefit Roomster. Many trail period companies, whom I have paid $7.95 for trial periods before, like [redacted] or [redacted], have customer service phone support, in case of billing issues or issues just like this. And they have resolved many issues easily?  Any company, that charges money online, should be required to have customer phone support. Instead, these young business owners think they should carry on with the same business practice that created over site organizations like, the [redacted], which we all need for companies just like Roomster, who have no idea what it takes to take care of the customer.In my years of experience, my guess is, this is just another billing decision being made by a inexperienced manager, if that? And eventually, the real boss will return from summer vacation?As far as the company overall, this is just a game to them, bury the policy in deceptive jargon, and then rake in the cash, providing not only a less than professional product, but no valuable service to the public whatsoever. We get nothing, they get the money. The seven day trial of Roomster was pretty much a joke. For the $7.95 trial period, I received bogus photos to link to bogus messages to find and locate a room to rent.Not one person responded. At this point,I had remembered reading in their policy that I could cancel within 30 days and I did cancel after July [redacted] 2017 ?, when I received a $24.95 charge and $30.00 overdraft. At first, I offered to let them keep the $7.95, even though the service was terrible. Then, I asked them to just pro-rate the difference. No response.  After contacting them, only by email and instead of working with me, I received computer generated messages that pretty much just aggravated the situation to another level. This site is a slot machine, not a site to help people. I'm sure this computer generated response was also part of the Roomster business model to handle all the other complaints they knew would be coming,  that were created by the hundreds of thousands of other Roomster customers, who have been tricked and deceived by this "great screenshot"info. We don't use screenshot emails as a way to handle billing problems, we work with people to make sure they are taken care of as well as ourselves. Your Revdex.com profile also clearly states, "we will provide a refund, no questions asked'. Well, you can ask me whatever you want. I expect a expect my refund. I am unsure as to why Nick is not honoring this return policy statement as well, at the Revdex.com, but my intention is this will get settled here. Once we have a specific and accountable name at Roomster, other than, Roomster Team, this will be handled quickly. We know how this works and one way or another, justice will be served. Thank you. [redacted] 

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am grateful that this business has granted me a refund for their poor service. But the fact of the matter is that they cannot be advertising 24/7 customer support if they don't even respond to a customer within the same day, and do not offer a phone number to reach a real human being. Maybe this business does not understand what offering a "24/7 help desk" entails: a response from a real person within minutes to hours. Their claim is outright false advertising. Furthermore, they state that their messaging platform is very safe, and yet the only people I received messages from were fake profiles. I received a response regarding a room for rent, and the "woman" was trying to get me to send her a copy of my passport and a $600 deposit without signing any legal documents. This "woman" sent me an address for the room for rent, so I went to the address and talked to the people living there. There was no woman living there by this person's name, and no rooms were available. This profile was completely fake, and a scam to try to get my private information and money. I did not feel safe using their service whatsoever, despite whatever claims they have made.If this is a legitimate business they need to do a serious security upgrade and eliminate these spam profiles that are trying to rip people off. They need to stop making claims that they offer 24/7 support, and they also need to state in their policy that they will in fact issue refunds upon customer dissatisfaction. If they had stated they would grant refunds in their policy, and I had received a timely response from this business under the stipulation that they offer 24/7 support, I would not have reacted by filing a complaint to the Revdex.com. Perhaps they would receive fewer complaints if they implemented these changes into their business practices. Until that happens, I would never recommend this business to anyone, and I stand by my experience.I would like to add that the way in which this business responded to my complaint stating that I was making outlandish claims and offering conspiracy theories is downright unprofessional. I would never expect this kind of response from a legitimate business that was trying to improve customer satisfaction. They have succeeded in making me further dissatisfied with their customer service in their response.Thank you Revdex.com for offering a platform where people can be heard, and taking the time to investigate this issue.
Sincerely,
[redacted]

To Whom It May Concern:
We received a customer complaint letter from user [redacted] with assigned complaint ID [redacted].
We refunded both charges, the initial $5.95 and the last charge of $29.95.
 
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Thank you.

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. She canceled her subscription after scheduled renewal took place, even thou she was informed that she has to canceled her subscription before Friday, May **, 2016 to prevent any future billing. (see...

screenshot) To provide a great customer service and as a courtesy to her we have issued a refund on the last transaction.   We consider this matter is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] 
PS:  I appreciate their consideration to my case and hope Roomster refines their subscription policy fostering better will and evaiding petty charges to good faith cancelation attempts.
[redacted]

To whom it may concern: We have received a Revdex.com complaint letter from the [redacted]   She canceled her subscription after scheduled renewal took place (see screenshot “Billing History”), even though she was informed that she has to cancel her subscription before Monday, August **,...

2016 to prevent any future billing. Her statement that she has canceled her subscription on 7/**/2016 at 1a.m is falls, you can clearly see that she has canceled her subscription on 8/1/2016 4:32:59 PM.  Please click a link below to see Roomster receipt.  [redacted]   When she contacted the Helpdesk account representative provided all the information about why she was charged and as a courtesy to her we have issued pro-rated refund of the last transaction even before receiving letter from Revdex.com.   We consider this matter is closed and waist of Revdex.com time.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted]. Roomster is a...

legitimate and very active site, probably he got notification from the user who deleted his account afterward, that's why he couldn’t find that message in his mailbox. As we can see he received messages from Roomster members. We consider this matter is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The information shard br through Roomster rep. is not accurate.  My name is [redacted], and I go also by [redacted].  I have only a [redacted] email account and do not have a [redacted] account.  My email is [redacted].  When I attempted to contact Roomster I made them aware that the account I was trying to cancel was either an account in my name or an account in my daughter's name, [redacted].  I could not remember what name we opened an account in.  My daughter was looking for an apartment in Boston, which she found so we no longer need the Roomster account.  I also gave Roomster the last four digits of my [redacted] credit card account which they continue to charge though I have attempted on more than one occasion to cancel.  I am very frustrated that Roomster is still not responding to the issue.  I simply want them to stop charging me for an account I have tried to cancel on numerous occasions.  This can be easily resolved if I am able to speak with a customer service rep at Roomster.  Their response is totally inaccurate.  My name is not spelled [redacted], I do not have a [redacted] account, and I am still being charged for an account I have attempted to close.  I need your continued help to resolve this issue.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. She contacted us through the Helpdesk, she has never canceled her subscription and we sent her all the information about renewal and provided her information how she can cancel the subscription. After she...

canceled her subscription to provide a great customer service as a courtesy to her we have issued a full refund of the last transation.    We consider this matter is closed.

Shoshanah M[redacted] signed up for Roomster on 3/*/2015 3:10:05 AM and upgraded her membership on 12/*/2015 2:31:50 PM.We would never have charged her credit card without her permission and authorization, Not only did she have to sign off on the...

terms of use twice, It also states that her credit card would be renewed at the monthly rate of $29.95 in large letters above the credit card authorization button so that it complies with Law. Its is not in small print, and is extremely visible and easy to read. Just in case she did not read this we also sent out an email to "[redacted]" and another message in her onsite help desk at 12/*/2015 2:31:50 PM.Her statements that she was not properly notified are false. However, because we are a good company and in an effort to provide excellent customer service we issued a credit for the last charge of $29.95 before she even contacted the Revdex.com.  Please find attached screenshots of 1)her actual credit card page & 2)her roomster 24/7 support help desk With the credit issued and our case proven, We consider this matter closed.

Pro-rated refund has been processed and is now up to your bank/credit card company to deposit the funds back into your account. This process can take a couple of business days.[redacted]

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] [redacted]. She contacted us through the Helpdesk, she has canceled her subscription after scheduled...

renewal took place. All charges was authorized by [redacted] [redacted]. We have sent her all the information about renewal. She was required to check off on the terms of use TWICE in order to create an account with us. The subscription policy is stated on all these pages:  1. Terms of use  2. Credit card page  3. The subscription tab on account page  4. FAQ page   To provide a great customer service as a courtesy to her we have issued a pro-rated refund of the last transaction.    We consider this matter is closed.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} p.p3 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #e4af09} To Whom It May Concern: We received a Revdex.com...

customer complaint letter from [redacted].   We state on Customer Receipt and Helpdesk message, that customer may cancel the subscription at anytime, even right after the purchase to prevent any future billing and we have instructions how to cancel the subscription.  She has canceled her subscription after scheduled renewal took place.  Account representative has explained, that all charges were authorized and provided all the information.  [redacted]   As a courtesy to her we have issued her a pro-rated refund of the last transaction. This process can take a couple of business days.   We consider this matter is closed.

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. She has canceled her subscription on the next day after scheduled renewal took place.
class="p2">When she contacted us couple of days later we have explained her why she was charged and then we have issued her a pro-rated refund on the last transaction, even before receiving a complaint from Revdex.com.  We consider this matter is closed.