Roomster Corp.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted]   The “hidden...

folder/page” as customer call it is in the Roomster app menu, and as you can see yourself (please, see the “App Menu” screenshot) this folder is very visible, has the same size, the same font as all other folders in the menu. So, clearly the statement, that we have a hidden folder is a false.   We state all the information about renewals on the Payment page, Also, we sent message to the Helpdesk with a reminder and instructions how to cancel subscription and we sent a receipt to a customer’s email with the same information.  (please, see the “Receipt” screenshot).   We received chargebacks from the PayPal, we declined the chargebacks and provided all the documentation to the PaPal.  Customer is not eligible for any refunds.   We consider this matter is closed.

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. She contacted us through the Helpdesk, she has never canceled her subscription and we sent her all the information...

about renewal and provided her information how she can cancel the subscription. After she canceled her subscription to provide a great customer service as a courtesy to her we have issued a full refund of the last transation.    We consider this matter is closed.

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted]. We do not have any accounts that is linked to Louise Payen or to [redacted]. Please provide
class="s3">us first 4 and last 4 digits of your card that you used, so we could try to find it in our system.

We have found his account and deleted it. He can try to create a new account. If his [redacted] account will meet our criteria he will be able to use Roomster.

We can't find any account that is linked to [redacted] Can you assist us with your full name and email address which is linked to your Roomster account, please?

I signed up for a 3 day trail and started receiving unknown charges. When you call their customer services line the first thing it says is, "if you're calling about billing issues, fill out the form online". When you go to fill the form out no one gets back to you. IT IS A COMPLETE SCAM!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There is no basis for their decision and this is discriminatory
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
You sent me a reciept the 3rd day after you had already charged me something I did not agree too! This is terrible business and I want a refund! I can not believe how rude and dismissive your customer service is. It is not right! I did not agree! I am telling you right now I still do not agree and you are stealing. I see there are many class actions being discussed about this company and I believe that is a great idea. I want a refund and you better not take out any other payments as well or I will contact my attorney for your false advertising and theft.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

not sure what this is conspiracy theory is all about, anyway we issued a refund and closed his account.3/*/2015 [redacted]3 day subscriptionRefundApproved($5.95)CreditCard

To Whom It May Concern:We received a Revdex.com customer complaint letter from user Dominique Harris.She contacted us through our Helpdesk, we have responded right away and sent her all the information about renewal transaction, and we sent her a link to her billing history page where she could see that...

our warning about automatic renewal is very visible and not in small print. Also we asked her to cancel the subscription couple of times, so we can issue her a pro-rated refund on the last transaction. When she finally did it we have issued her pro-rated refund even before receiving a complaint from Revdex.com, so her state, that she is still fighting to get her money back, is false. Also to provide a great customer service as a courtesy to her we have issued the remaining balance of $3.71. We consider this matter is closed and waste of Revdex.com's time.

Revdex.com:
Thank you for resolving this issue. I will no longer be using Roomster though!
Sincerely,
[redacted]

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#e4af09} To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted].   All charges were authorized by customer. Customer purchased subscription on 8/**/2017 5:52:31 PM. Information about scheduled renewal and how to cancel the subscription we state on: the receipt ( [redacted] ) the helpdesk message (please, see the “Helpdesk” screenshot)   Customer canceled the subscription after scheduled renewal took place. Had she canceled her subscription anytime before Wednesday, August **, 2017 as we state this on the Receipt and the Helpdesk message, all billing would have ended.   But as a courtesy to her we have issued a refund. This process can take a couple of business days.   We consider this matter is closed.

To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] deleted her account right after she sent a message to the Helpdesk. 
class="p3">We state on her billing history page when her subscription is being renewed, so that she can end her subscription before a new billing cycle begins. She were required to check off on the terms of use TWICE in order to create an account with us. The subscription policy is stated on all these pages:  1. Terms of use  2. Credit card page  3. The subscription tab on account page  4. FAQ page She has never canceled her subscription.  To provide a great customer service and as a courtesy to her we have issued a refund on the last transaction.   We consider this matter is closed.

To Whom It May Concern:   We received a Revdex.com customer complaint letter from user [redacted]. All customer service is done via the 24/7 support page. [redacted]...

canceled her subscription after scheduled renewal took place, even thou she was informed that she has to cancel her subscription before Thursday, June **, 2016 to prevent any future billing (see screenshot). [redacted] has never contacted us for a refund or indicated that there were any issues on their account and she charged us back through the [redacted]. We have disputed the chargeback and submitted prove to the [redacted] that all transactions were authorized.    We consider this matter is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted].We do not have an unlimited plan. We have only 3 types of Subscription:3 day Subscription - $5.9515 day Subscription - $14.9530 day Subscription - $29.95When She contacted us we have...

provided all the information regarding her subscription and as a courtesy, we have issued her a full refund on the last transaction (please see proof below). But she still charged us back for $59.90, even though she authorized all charges. (please see screenshot).[redacted] Refund[redacted]haluska, j[redacted]VXXXX[redacted]USD (29.95) **-Apr-2016 15:54:02USD (29.95)We consider this matter is closed.

To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] [redacted].   Customer never contacted us for a refund or indicated that there were any issues on their account.(see screenshot “Helpdesk”) Her statement that she couldn’t login to her account is not true, as you...

can see she was able to log in to her account and use our service. (see screenshot “User Log”). And she successfully canceled her account on 10/**/2016. As a courtesy to her we have issued a pro-rated refund on the last transaction to be processed immediately. This process can take a couple of business days.     We consider this matter is closed.

Revdex.com:In the meantime, I was refunded by the business and that resolution is satisfactory for me. the complaint ID [redacted]. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved.The email associated with the account is [redacted]. That is he email associated with the [redacted] account. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern:We received a Revdex.com customer complaint letter from [redacted]. He canceled his subscription after scheduled renewal took place (see screenshot “Billing”), even though he was informed that he has to cancel her subscription before Wednesday, September **, 2016 to...

prevent any future billing (see screenshot “Receipt”). All charges were authorized. He agreed to the Terms of Use and Privacy Policy. [redacted]We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”). As a courtesy to him we have issued a refund of the last transaction.  To see documents please use links below:[redacted] We consider this matter is closed. Tell us why here...