protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 2, 2016. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 27, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I believe that Navient keeping my records private is an issue. I could provide you with my bank account and my account history on Navient taking the payments and replacing the payments. This loan should have already been paid off, instead it's sitting and collecting interest. I think the interest should completely be resolved, and not by me. I will take responsibility for the principal balance on this account, however, I still will not be satisfied as a customer of Navient. There are several other complaints that I have viewed online and the business is fraudulent to some degree.
Regards,
[redacted]
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 10, 2014. Please allow sufficient time for postal delivery.
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on November 1, 2016 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I am currently only working part-time and the cosigner for my student loans is struggling financially as well. We have proven to Navient at least three times that we are currently unable to make the payments they are asking for monthly. For the fifth time now, they have accepted me into a program to lower my monthly payments, started taking payments out of my account, and then later denied the program. It is unacceptable to take months of payments out of my account and then later decide to deny me the lower payment program. I am fed up with this unprofessional company and its employees who have absolutely no idea what they are doing. I believe that they only accepted me into the program initially to appease the Revdex.com the last time I complained, and now they are taking back the resolution to this problem.
Translate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Desired Outcome:
I want to continue making the lower monthly payments that we had previously agreed upon. I cannot afford to pay any more than that per month.
Georgia; font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My apologies for not responding to the request I just realized that this email was in my "junk" folder. As of 11/25/14 the payment of $85.00 has not be transferred from Sallie Mae to Navient. All other outcomes have been addressed and a "place marker" payment has been place don my account to appear as if it is all up to date. However, the $85 has not been transferred at this time.
How do I respond to the email given since it has been deemed as a closed case?
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 22, 2016. Please allow sufficient time for
postal delivery.
This is the worst so called to make payments with. I have had nothing but bad experiences working with the loans and dealing with customer service. I am still trying to pay off the loan from a school that closed a few years ago that I graduated from and when asked about the forgiveness program, they said I was not eligible which did make sense after reading deeper into that program. I am in school now and right before Sallie Mae switched to Navient, I had my loans deferred until I graduate. Well fast forward to this year while still in school, I magically receive one of my private loans that was due a few weeks WITHOUT any notice. I signed up for paperless statements and never received a email about my first private loan being active again. Called up customer service and they were very rude stating that they sent an email and paper mail that my loan was coming back which I did not receive. I said multiple times that I never received anything about it and all I got was they could not help me.
Last month I magically received my second private loan payment WITHOUT notice expecting me to pay within a couple weeks. The amount is ridiculous and very hard to keep up with. I am still in school and when I called about having it deferred, they said I have ran out of deferment time and they can't help anymore. When trying to move my loans somewhere else and with the income I make, it seems impossible because no other company wants to work with them. I work 2 part time jobs while still attending school and they don't care one bit.
If this company won't help me and others having trouble then the next call will be from an attorney for fraud and unethical service. This place is out of hand and something needs to be done before more people become victims from this so called company.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 25, 2015. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 18, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is great that they are going to send me a response, but this does not mean that the problem is resolved. As of 9-8-15 I have not received the mailed response. Regards,
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 18, 2015. Additionally, we will continue to work with the customer directly to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regarding my case [redacted]. I would like Navient to retrack me and my wife credit report. Thank you.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 27, 2016. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 13, 2016. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 3, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
[redacted]
[redacted]
Problem:
I have been dealing with Navient for a year and getting different information from different people is getting exhausting. I spoke with a member of the customer service at the beginning of July for a due date change. He could not help me so he transferred me to another department. I got transferred to 4 different people that day and no one helped me. I got a call from consumer relations on 07/08/2016 to resolve the due date change. They agreed to change my due date effective 08/22/2016. He also said that because I had just made a payment, I would not have to pay again for July, and I wouldn't need to make a payment until 08/22/2016. Well... I got an email 08/03/2016 that I was still past due. I called to find out why, and the due date change went into effect for 07/22/2016, so according to the system, I was past due. I made a payment on 08/10/2016 and the representative informed me that she would pull the call from when I spoke with customer relations for the due date change, and follow-up with me in 5 days with what they heard as to whether or not he did in fact tell me that I would not have to pay anything else from 07/07/2016-08/22/2016. I still have not heard anything regarding this and I do not want to call Navient, because I will only get the run around.
Translate
Desired Resolution / Outcome
Desired Resolution:
Contact by the business
select
Desired Outcome:
I would like a call back and for Navient to honor what customer relations originally said to me on July, 8th which is that, I paid on 07/07/2016 and I would not have to pay again until August 22nd. Since I have already made a payment this month on 08/10/2016, I do not want to have to make another payment on 08/22/2016 to keep from being past due again, when I should not be in the first place. Please do not penalize me as a customer for being given wrong information my someone who works there. I would also like it if you removed my cosigner from the loan. Every time my account is past due because you gave me wrong information and contact him, it makes him feel as though I am not being responsible and that is unacceptable. You can check the records from the past, when it was Sallie Mae, with an exception of last year, I have always paid this loan on time. My cosigner is 76 years old and has business of his own to take care of. I do not need you calling to harass him because of mistakes you have made. If you cannot honor this, I will take this higher, because I am tired of dealing with the runaround crap! I have had nothing but issues since you all took over for Sallie Mae and this needs to be the end of it.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 2, 2016. Please allow sufficient time for postal delivery.
A representative from the Office of...
Customer
Advocate contacted the customer by telephone on February 12, 2016 and
resolved the issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 27, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I believe that Navient keeping my records private is an issue. I could provide you with my bank account and my account history on Navient taking the payments and replacing the payments. This loan should have already been paid off, instead it's sitting and collecting interest. I think the interest should completely be resolved, and not by me. I will take responsibility for the principal balance on this account, however, I still will not be satisfied as a customer of Navient. There are several other complaints that I have viewed online and the business is fraudulent to some degree.
Regards,
[redacted]
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 10, 2014. Please allow sufficient time for postal delivery.
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on November 1, 2016 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I am currently only working part-time and the cosigner for my student loans is struggling financially as well. We have proven to Navient at least three times that we are currently unable to make the payments they are asking for monthly. For the fifth time now, they have accepted me into a program to lower my monthly payments, started taking payments out of my account, and then later denied the program. It is unacceptable to take months of payments out of my account and then later decide to deny me the lower payment program. I am fed up with this unprofessional company and its employees who have absolutely no idea what they are doing. I believe that they only accepted me into the program initially to appease the Revdex.com the last time I complained, and now they are taking back the resolution to this problem.
Translate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Desired Outcome:
I want to continue making the lower monthly payments that we had previously agreed upon. I cannot afford to pay any more than that per month.
Georgia; font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My apologies for not responding to the request I just realized that this email was in my "junk" folder. As of 11/25/14 the payment of $85.00 has not be transferred from Sallie Mae to Navient. All other outcomes have been addressed and a "place marker" payment has been place don my account to appear as if it is all up to date. However, the $85 has not been transferred at this time.
How do I respond to the email given since it has been deemed as a closed case?
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 22, 2016. Please allow sufficient time for
postal delivery.
This is the worst so called to make payments with. I have had nothing but bad experiences working with the loans and dealing with customer service. I am still trying to pay off the loan from a school that closed a few years ago that I graduated from and when asked about the forgiveness program, they said I was not eligible which did make sense after reading deeper into that program. I am in school now and right before Sallie Mae switched to Navient, I had my loans deferred until I graduate. Well fast forward to this year while still in school, I magically receive one of my private loans that was due a few weeks WITHOUT any notice. I signed up for paperless statements and never received a email about my first private loan being active again. Called up customer service and they were very rude stating that they sent an email and paper mail that my loan was coming back which I did not receive. I said multiple times that I never received anything about it and all I got was they could not help me.
Last month I magically received my second private loan payment WITHOUT notice expecting me to pay within a couple weeks. The amount is ridiculous and very hard to keep up with. I am still in school and when I called about having it deferred, they said I have ran out of deferment time and they can't help anymore. When trying to move my loans somewhere else and with the income I make, it seems impossible because no other company wants to work with them. I work 2 part time jobs while still attending school and they don't care one bit.
If this company won't help me and others having trouble then the next call will be from an attorney for fraud and unethical service. This place is out of hand and something needs to be done before more people become victims from this so called company.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 25, 2015. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 18, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is great that they are going to send me a response, but this does not mean that the problem is resolved. As of 9-8-15 I have not received the mailed response. Regards,
Thank you for
your message. In the...
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 18, 2015. Additionally, we will continue to work with the customer directly to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regarding my case [redacted]. I would like Navient to retrack me and my wife credit report. Thank you.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on June 17, 2015 and resolved the
issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 27, 2016. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 13, 2016. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 3, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
[redacted]
[redacted]
Problem:
I have been dealing with Navient for a year and getting different information from different people is getting exhausting. I spoke with a member of the customer service at the beginning of July for a due date change. He could not help me so he transferred me to another department. I got transferred to 4 different people that day and no one helped me. I got a call from consumer relations on 07/08/2016 to resolve the due date change. They agreed to change my due date effective 08/22/2016. He also said that because I had just made a payment, I would not have to pay again for July, and I wouldn't need to make a payment until 08/22/2016. Well... I got an email 08/03/2016 that I was still past due. I called to find out why, and the due date change went into effect for 07/22/2016, so according to the system, I was past due. I made a payment on 08/10/2016 and the representative informed me that she would pull the call from when I spoke with customer relations for the due date change, and follow-up with me in 5 days with what they heard as to whether or not he did in fact tell me that I would not have to pay anything else from 07/07/2016-08/22/2016. I still have not heard anything regarding this and I do not want to call Navient, because I will only get the run around.
Translate
Desired Resolution / Outcome
Desired Resolution:
Contact by the business
select
Desired Outcome:
I would like a call back and for Navient to honor what customer relations originally said to me on July, 8th which is that, I paid on 07/07/2016 and I would not have to pay again until August 22nd. Since I have already made a payment this month on 08/10/2016, I do not want to have to make another payment on 08/22/2016 to keep from being past due again, when I should not be in the first place. Please do not penalize me as a customer for being given wrong information my someone who works there. I would also like it if you removed my cosigner from the loan. Every time my account is past due because you gave me wrong information and contact him, it makes him feel as though I am not being responsible and that is unacceptable. You can check the records from the past, when it was Sallie Mae, with an exception of last year, I have always paid this loan on time. My cosigner is 76 years old and has business of his own to take care of. I do not need you calling to harass him because of mistakes you have made. If you cannot honor this, I will take this higher, because I am tired of dealing with the runaround crap! I have had nothing but issues since you all took over for Sallie Mae and this needs to be the end of it.