Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] I was pleased after speaking to Navient as they said that they were going to refund the $65.00 in interest, but in reviewing the statement recently received, I note that there is a "Late Charge Reversal" and "Adjustment", both in the amount of $65.00. I need someone to explain this to me before I close my claim. Why are there two amounts of $65.00? Also, why would I receive a "Late Charge" since I have Automatic Debit?It doesn't need to be a phone call--someone can simply email me at: [redacted]
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 14, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I believe the income requirements for releasing my co-signer are very unreasonable.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received an email from [redacted] from Navient on October 26th. This email is attached. [redacted] asked me to call her directly at [redacted] I have attempted to call [redacted] two times and I have left her a voicemail. I also have not received anything in the mail from Navient either.
I feel this is horrible customer service. Nothing has been provided to help individuals like myself with hearing impalementissues. I will be filing a separate complaint to the US Government Department of Justice regarding violations made by Navient that pertain to the ADA laws through this website listed as a civil rights violation https://www.ada.gov/complaint/
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 13, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
150%; font-family: Verdana; font-size: 10pt;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
protecting the privacy of our customers,
a response was sent directly to the customer via US
Postal Service on November 30, 2015. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 27, 2016. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 25, 2015. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 4, 2016. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 28, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 26, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
What you received was a generic form letter that this company has sent to other consumer organizations. It is full of lies, excuses, misinformation and does not properly address any of the actual issues in the complaint and certainly does not resolve any of them. If you would like me to go into specific details about this, feel free to make that request. Please resend the complaint to the company, this time making it a requirement that they RESOLVE the issues for the consumer.
Regards,
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 19, 2015. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 29, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have reviewed your response with regards to my complaint for the ID number listed in the subject line of this email.
I am concerned that you have prematurely closed this case considering the fact that my response to your agency gave detail that I have not been given a position by this organization, nor have I spoken to anyone regarding my complaint. I believe that in my last contact with your agency, I outlined that there have been numerous phone calls between the myself and the representative for this company with no actual conversation but messages to return phone calls. We have not spoken regarding this matter and I still await a phone call from the representative as I made the last attempt to contact them.
I was hoping that the Revdex.com would be able to help me to achieve an answer or better yet a resolution to this matter. If it is imperative that this case be closed, I feel it would be severely misrepresented by your agency to publish that the complaint was "answered" since I have yet to speak with anyone from Navient about my complaint.
Please take these matters in consideration before you close the case.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 29, 2016. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] I was pleased after speaking to Navient as they said that they were going to refund the $65.00 in interest, but in reviewing the statement recently received, I note that there is a "Late Charge Reversal" and "Adjustment", both in the amount of $65.00. I need someone to explain this to me before I close my claim. Why are there two amounts of $65.00? Also, why would I receive a "Late Charge" since I have Automatic Debit?It doesn't need to be a phone call--someone can simply email me at: [redacted]
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 14, 2016. Please allow sufficient time for
postal delivery.
A representative from the Office of...
Customer
Advocate contacted the customer by telephone on April 20, 2016 and
resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I believe the income requirements for releasing my co-signer are very unreasonable.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of...
the Customer Advocate responded directly to the customer via US Postal Service on January 30, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received an email from [redacted] from Navient on October 26th. This email is attached. [redacted] asked me to call her directly at [redacted] I have attempted to call [redacted] two times and I have left her a voicemail. I also have not received anything in the mail from Navient either.
I feel this is horrible customer service. Nothing has been provided to help individuals like myself with hearing impalementissues. I will be filing a separate complaint to the US Government Department of Justice regarding violations made by Navient that pertain to the ADA laws through this website listed as a civil rights violation https://www.ada.gov/complaint/
Regards,
[redacted]
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on August 6, 2015 and resolved the
issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 13, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
150%; font-family: Verdana; font-size: 10pt;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
a response was sent directly to the customer via US
Postal Service on November 30, 2015. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 27, 2016. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 25, 2015. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 4, 2016. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 28, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 26, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
What you received was a generic form letter that this company has sent to other consumer organizations. It is full of lies, excuses, misinformation and does not properly address any of the actual issues in the complaint and certainly does not resolve any of them. If you would like me to go into specific details about this, feel free to make that request. Please resend the complaint to the company, this time making it a requirement that they RESOLVE the issues for the consumer.
Regards,
Thank you for
your message. In the...
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 19, 2015. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 29, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have reviewed your response with regards to my complaint for the ID number listed in the subject line of this email.
I am concerned that you have prematurely closed this case considering the fact that my response to your agency gave detail that I have not been given a position by this organization, nor have I spoken to anyone regarding my complaint. I believe that in my last contact with your agency, I outlined that there have been numerous phone calls between the myself and the representative for this company with no actual conversation but messages to return phone calls. We have not spoken regarding this matter and I still await a phone call from the representative as I made the last attempt to contact them.
I was hoping that the Revdex.com would be able to help me to achieve an answer or better yet a resolution to this matter. If it is imperative that this case be closed, I feel it would be severely misrepresented by your agency to publish that the complaint was "answered" since I have yet to speak with anyone from Navient about my complaint.
Please take these matters in consideration before you close the case.
Thank you,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 29, 2016. Please allow sufficient time for postal
delivery.