Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 24, 2014. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 7, 2016. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It now has been 7 days and I have not received anything in the mail from Navient.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 1, 2016. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 11, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This doesn't answer for the coercive manner. I want an apology, and those two individuals disciplined and or terminated. They have not help the situation and have caused me more problems.
Regards,
protecting the privacy of our customers,
a response was sent directly to the customer via US
Postal Service on February 18, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This business has simply sent another bill. They continue to call me several times a day, including on Saturday, July 4th- a holiday- before 9:00 a.m. This continues to be harrassment, and they continue to refuse to cease contacting me via telephone, despite my many requests.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any documents in the mail responding to my Revdex.com complaint, so I cannot accept something I have not seen. Please ask the business to either email or fax the letter.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution is satisfactory to me.
minor-latin'>A representative from the Office of Customer Advocate contacted the customer by telephone on October 17, 2016 and resolved the issue with the customer.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 1, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Note – I never received any payments listed on [redacted]’s loans during this time.
The 30.00 payments not listed on Navient Doc but yet taken out of my bank account to pay on loan:
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 28, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not yet received any correspondence by conventional mail.
Given the successful delivery of my previous emails to Navient, and their ability to send me automated responses to those emails that I must first sign into my account to open, it seems odd that there would be any need to forgo electronic communication due to privacy. I find it highly probable that I will be now receiving an automated response by conventional mail if/when it arrives. A sly tactic indeed considering that the longer this takes, the more interest the company is allowed to charge me on principle that should have been forgiven long ago but wasn't due to a mistake on their part.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
On 814 at 842 I spoke with [redacted] as per Jay my account is being handled by customer advocate care since I went to the Revdex.com. He had given me the number to call. At 814 I called 18664327939 advocate care and when [redacted] answered the phone he had hung up the second I asked for his ID #. I called back [redacted] answered again and I told him he hung up on me he had given me his ID [redacted]. As per [redacted] my account is in the private collections department since I went to Revdex.com. I got two different stories first from Navient, thenf rom the Customer Advocate Care Company. [redacted] did look at my account of what he was able to see, as per [redacted] my paper work was denied due to additional information that was needed. I asked why I was never called or informed there was nothing really said about that. [redacted] gave my the number to the private collesctions company department who authorizes the program. On 8/14 at 5:40PM I called the private collections company at 18668344182 left a message 1 minute and 13 seconds with date/time/day/name as well as my phone number twice and a reason of why I am calling. On 8/19 at 9AM I called the private collections company at 18668344182 left a message 1 minute and 11 seconds with date/time/day/name as well as my phone numbers twice and in reference to my account. 8/19 at 123PM I called the private collections company at 18668344182 left a message 1 minute 8 seconds left me name/date/time/name as well as my phone number twice and in reference to my account. 8/20 at 8:53 I called the private collections company at 18668344182 left a message 1 minute and 15 seconds with date/time/name/day as well as my phone number twice and in reference to whats going on with my account. On 8/20 1035 I called Navient spoke with [redacted] I explained I left a voice mail and no response in reference to my account. Ivan called them and connected me to them. [redacted] has to check with supervisor not seeing normal screen on account due to glich in the system. As per [redacted] I am on interest payment only as of right now thats why my payments are so cheap. I explained I couldnt do any more then that. I broke down all my bills including my other student loan payments as per [redacted] the only thing they can do is a 15 month program reduce to 4% interest rate and it has to be direct deposit from my account monthly. I stated I cant do that as I pay my bills bi weekly thru each check I get because I cannot survive any other way. There is no other option or any other way they can help me. If I do not take this option then as of October my payments will go up and nothing can be done.
Translate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Desired Outcome:
For more then just some help with my payments of were it has to be direct deposited from my account as I cannot do that. I do not understand why only the military can get help but noone else can. It is not fair and I was never told they my account with Salliemae/Navient is a tuition answer program. None of this was stated when I took the loans out. I never even spoke to the student loan company. Which I find that it is not a good way to work when borrowing money with lenders. I do not feel its fair there is no other help when this is such a big company.
Translate
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 23, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 9, 2015. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 8, 2016. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 24, 2014. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 7, 2016. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It now has been 7 days and I have not received anything in the mail from Navient.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 1, 2016. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 11, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This doesn't answer for the coercive manner. I want an apology, and those two individuals disciplined and or terminated. They have not help the situation and have caused me more problems.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
a response was sent directly to the customer via US
Postal Service on February 18, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This business has simply sent another bill. They continue to call me several times a day, including on Saturday, July 4th- a holiday- before 9:00 a.m. This continues to be harrassment, and they continue to refuse to cease contacting me via telephone, despite my many requests.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any documents in the mail responding to my Revdex.com complaint, so I cannot accept something I have not seen. Please ask the business to either email or fax the letter.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
minor-latin'>A representative from the Office of Customer Advocate contacted the customer by telephone on October 17, 2016 and resolved the issue with the customer.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on August...
31, 2015, and we are working with the customer directly to
resolve the issue.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 1, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Note – I never received any payments listed on [redacted]’s loans during this time.
The 30.00 payments not listed on Navient Doc but yet taken out of my bank account to pay on loan:
11/23/2009 – 30.00
12/23/2009 – 30.00
1/22/2010 – 30.00
7/23/2010 – 30.00
8/23/2010 – 30.00
9/23/2010 – 30.00
10/22/2010 – 30.00
11/23/2010 – 30.00
3/23/2011 – 30.00
4/22/2011 – 30.00
5/23/2011 – 30.00
6/23/2011 – 30.00
7/22/2011 – 30.00
8/30/2011 – 30.00
10/21/2011 – 30.00
11/23/2011 – 30.00
3/23/2012 – 30.00
4/23/2012 – 30.00
5/23/2012 – 30.00
6/22/2012 – 30.00
7/23/2012 – 30.00
10/23/2012 – 30.00
11/23/2012 – 30.00
12/21/2012 – 30.00
1/7/2013 – 30.00
And no listing of paying 471.48 to Sallie Mae on 4/17.
Other than that I agree with the payments listed on Newest Navient Doc of Account.
Please bring this up to [redacted] at Navient (From: [redacted] His phone number is [redacted]
Sincerely,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 28, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not yet received any correspondence by conventional mail.
Given the successful delivery of my previous emails to Navient, and their ability to send me automated responses to those emails that I must first sign into my account to open, it seems odd that there would be any need to forgo electronic communication due to privacy. I find it highly probable that I will be now receiving an automated response by conventional mail if/when it arrives. A sly tactic indeed considering that the longer this takes, the more interest the company is allowed to charge me on principle that should have been forgiven long ago but wasn't due to a mistake on their part.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
On 814 at 842 I spoke with [redacted] as per Jay my account is being handled by customer advocate care since I went to the Revdex.com. He had given me the number to call. At 814 I called 18664327939 advocate care and when [redacted] answered the phone he had hung up the second I asked for his ID #. I called back [redacted] answered again and I told him he hung up on me he had given me his ID [redacted]. As per [redacted] my account is in the private collections department since I went to Revdex.com. I got two different stories first from Navient, thenf rom the Customer Advocate Care Company. [redacted] did look at my account of what he was able to see, as per [redacted] my paper work was denied due to additional information that was needed. I asked why I was never called or informed there was nothing really said about that. [redacted] gave my the number to the private collesctions company department who authorizes the program. On 8/14 at 5:40PM I called the private collections company at 18668344182 left a message 1 minute and 13 seconds with date/time/day/name as well as my phone number twice and a reason of why I am calling. On 8/19 at 9AM I called the private collections company at 18668344182 left a message 1 minute and 11 seconds with date/time/day/name as well as my phone numbers twice and in reference to my account. 8/19 at 123PM I called the private collections company at 18668344182 left a message 1 minute 8 seconds left me name/date/time/name as well as my phone number twice and in reference to my account. 8/20 at 8:53 I called the private collections company at 18668344182 left a message 1 minute and 15 seconds with date/time/name/day as well as my phone number twice and in reference to whats going on with my account. On 8/20 1035 I called Navient spoke with [redacted] I explained I left a voice mail and no response in reference to my account. Ivan called them and connected me to them. [redacted] has to check with supervisor not seeing normal screen on account due to glich in the system. As per [redacted] I am on interest payment only as of right now thats why my payments are so cheap. I explained I couldnt do any more then that. I broke down all my bills including my other student loan payments as per [redacted] the only thing they can do is a 15 month program reduce to 4% interest rate and it has to be direct deposit from my account monthly. I stated I cant do that as I pay my bills bi weekly thru each check I get because I cannot survive any other way. There is no other option or any other way they can help me. If I do not take this option then as of October my payments will go up and nothing can be done.
Translate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Desired Outcome:
For more then just some help with my payments of were it has to be direct deposited from my account as I cannot do that. I do not understand why only the military can get help but noone else can. It is not fair and I was never told they my account with Salliemae/Navient is a tuition answer program. None of this was stated when I took the loans out. I never even spoke to the student loan company. Which I find that it is not a good way to work when borrowing money with lenders. I do not feel its fair there is no other help when this is such a big company.
Translate
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 23, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 9, 2015. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 8, 2016. Please allow sufficient time for
postal delivery.