protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 21, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have spoken to Cynthia with the office of the Customer Advocate and she advised she spoke to the fraud department and because the primary account holder the person who committed the fraud is saying I gave my permission that the fraud department wont do anything. They say I have to take her to court and if the judge rules in my favor they will remove the account. I filed a police report paid to have things notarized and sent them countless documents that show I wasn't even living in the same state as the account owner/suspect. Even with all of that I still have to take her to court. I do not except this. Navient cant allow people to open accounts without verifying who is applying. Then base the findings on saying "oh she said she had your permission." What criminal would admit to fraud especially when I filed a police report at Navients request. I have even called Navient prior and they refused to allow me to even speak to the fraud department. I'm sure that call is recorded also. Navient has released non public information to me about the suspects other accounts. They have admitted to this error and its in recorded calls. This is regulatory error and they should be find for that alone. They should also be fined for not properly verifying who is opening accounts and causing me to be a spend countless hours dealing with this and putting together all the information they asked for. Why ask me to file a police report, fill out pages of paperwork, notarized documents, and prove I was in another state.I did all of that and they say sorry the suspect/account holder said you told them they could do it. I have already taken her to court for other matters and won judgement. She also tried and failed to take me to court for a protective order that was dismissed. I can also show she miss used Federal Student loan money to buy non approved items. I can prove she is a liar and has lied in court. As the victim who has shown Navient all of this I still haven't been helped or heard. Listen to the last phone call and that Cynthia and I had and you can tell by her tone and responses that she could really careless about the situation.
I have asked Navient to supply the IP address as to where they got confirmation from me on that I approved the account to be opened. I would also like Navient to supply me with a copy of the email that was sent to my email address. The time line of events for how this account was opened. Meaning Brittany Popelier applied for this account on this Date. Emails were sent to confirm application on this date. The IP addresses that confirmed those emails and the dates they they were confirmed. I would like copies of all the emails and correspondence that has been sent to both parties.
Lastly I want my name removed from this account. The primary has already made payments on the account along with her other accounts and even paying some off. I didn't authorize her or anyone else to use my name or credit or personal info to open this account. Navient allowed the primary to use my personal information and even now that she is paying for it they refuse to remove my name from the account.
Regards,
[redacted]
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 13, 2016. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 20, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 10, 2016. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 2, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this issue is still pending. The business has requested that I resubmitted my financial information, previously provided in November, via the form included in the letter. It is still to be determined whether this will resolve the issue.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a letter for Navient which stated that they were unwilling to work something out with me. Navient wants the full payment amount of $144.00 a month until the loan is paid in full. I am unable of afford this amount at this time. I do not want this to go into default that's why I am asking for you assistants in the matter.
Regards,
[redacted]
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 24, 2016. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 29, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No one called me on and resolved anything with me September 14 2016.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] Navient does not have my New York address. The address they have is my parents and there is no way I'll ever see that mail. Which is why I asked for an email. Email is both perfectly safe and a lot faster. This affects my credit report and needs to be resolved ASAP.
A representative from the Office of Customer Advocate contacted the customer by telephone on November 21, 2014, and we are working with the customer directly to resolve the issue.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 22, 2015. Please allow sufficient time for
postal delivery.
Looking over my student loan history, I noticed three loans dispersed in years when I didn't go to school. I am an older student so I have loans dating back to the 1990's. There is NO way to actually talk to a person so I emailed Navient asking for the loan details. Two days later they sent me a bill for these loans due in 3 weeks! No response to my inquiry. Then the next day they had the nerve to send me an email stating this needed my immediate attention! WHAT???? I am back in school receiving loans. The older loans and the new ones are in grace! I CAUGHT THEIR FRAUD AND NOW THEY ARE TRYING TO INTIMIDATE ME! They picked the wrong person! I have Federal Student Loans investigating as well as OIG and my two state senators. Please people check your loan history to make sure Navient didn't add to it fraudulently!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I attempted to send my 2 attachment with my corrected letter the files must have been too large and would not go. So I thought if I sent 1 attachment at a time I could send them both as separate responses. That was not the case. Instead the system only allowed me 1 response and after I sent it I noticed after my many attempts I didn't send the corrected letter either.
My letter should have read:
Revdex.com:
I have not received a response from the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, I have attached additional information to support my frustrations with this business.
Since my initial complaint was filed my future payments have been changed two times, and not lowered but increased. I have attached documentation to support my claim.
Please do everything in your power to get my loan away from these people or at least on a steady payment plan that I can afford.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 21, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have spoken to Cynthia with the office of the Customer Advocate and she advised she spoke to the fraud department and because the primary account holder the person who committed the fraud is saying I gave my permission that the fraud department wont do anything. They say I have to take her to court and if the judge rules in my favor they will remove the account. I filed a police report paid to have things notarized and sent them countless documents that show I wasn't even living in the same state as the account owner/suspect. Even with all of that I still have to take her to court. I do not except this. Navient cant allow people to open accounts without verifying who is applying. Then base the findings on saying "oh she said she had your permission." What criminal would admit to fraud especially when I filed a police report at Navients request. I have even called Navient prior and they refused to allow me to even speak to the fraud department. I'm sure that call is recorded also. Navient has released non public information to me about the suspects other accounts. They have admitted to this error and its in recorded calls. This is regulatory error and they should be find for that alone. They should also be fined for not properly verifying who is opening accounts and causing me to be a spend countless hours dealing with this and putting together all the information they asked for. Why ask me to file a police report, fill out pages of paperwork, notarized documents, and prove I was in another state.I did all of that and they say sorry the suspect/account holder said you told them they could do it. I have already taken her to court for other matters and won judgement. She also tried and failed to take me to court for a protective order that was dismissed. I can also show she miss used Federal Student loan money to buy non approved items. I can prove she is a liar and has lied in court. As the victim who has shown Navient all of this I still haven't been helped or heard. Listen to the last phone call and that Cynthia and I had and you can tell by her tone and responses that she could really careless about the situation.
I have asked Navient to supply the IP address as to where they got confirmation from me on that I approved the account to be opened. I would also like Navient to supply me with a copy of the email that was sent to my email address. The time line of events for how this account was opened. Meaning Brittany Popelier applied for this account on this Date. Emails were sent to confirm application on this date. The IP addresses that confirmed those emails and the dates they they were confirmed. I would like copies of all the emails and correspondence that has been sent to both parties.
Lastly I want my name removed from this account. The primary has already made payments on the account along with her other accounts and even paying some off. I didn't authorize her or anyone else to use my name or credit or personal info to open this account. Navient allowed the primary to use my personal information and even now that she is paying for it they refuse to remove my name from the account.
Regards,
[redacted]
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 13, 2016. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 20, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 10, 2016. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 2, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this issue is still pending. The business has requested that I resubmitted my financial information, previously provided in November, via the form included in the letter. It is still to be determined whether this will resolve the issue.
Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on January 30, 2015...
and resolved the issue with the customer.
B
etter Business Bureau:
I have already updated my complaint ID [redacted], and have made known that the complaint has been resolved.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a letter for Navient which stated that they were unwilling to work something out with me. Navient wants the full payment amount of $144.00 a month until the loan is paid in full. I am unable of afford this amount at this time. I do not want this to go into default that's why I am asking for you assistants in the matter.
Regards,
[redacted]
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 24, 2016. Please allow sufficient time for
postal delivery.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on August 4, 2015 and resolved the
issue with the customer.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 29, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No one called me on and resolved anything with me September 14 2016.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] Navient does not have my New York address. The address they have is my parents and there is no way I'll ever see that mail. Which is why I asked for an email. Email is both perfectly safe and a lot faster. This affects my credit report and needs to be resolved ASAP.
A representative from the Office of Customer Advocate contacted the customer by telephone on November 21, 2014, and we are working with the customer directly to resolve the issue.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 22, 2015. Please allow sufficient time for
postal delivery.
Looking over my student loan history, I noticed three loans dispersed in years when I didn't go to school. I am an older student so I have loans dating back to the 1990's. There is NO way to actually talk to a person so I emailed Navient asking for the loan details. Two days later they sent me a bill for these loans due in 3 weeks! No response to my inquiry. Then the next day they had the nerve to send me an email stating this needed my immediate attention! WHAT???? I am back in school receiving loans. The older loans and the new ones are in grace! I CAUGHT THEIR FRAUD AND NOW THEY ARE TRYING TO INTIMIDATE ME! They picked the wrong person! I have Federal Student Loans investigating as well as OIG and my two state senators. Please people check your loan history to make sure Navient didn't add to it fraudulently!
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on January 6, 2016 and resolved
the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I attempted to send my 2 attachment with my corrected letter the files must have been too large and would not go. So I thought if I sent 1 attachment at a time I could send them both as separate responses. That was not the case. Instead the system only allowed me 1 response and after I sent it I noticed after my many attempts I didn't send the corrected letter either.
My letter should have read:
Revdex.com:
I have not received a response from the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, I have attached additional information to support my frustrations with this business.
Since my initial complaint was filed my future payments have been changed two times, and not lowered but increased. I have attached documentation to support my claim.
Please do everything in your power to get my loan away from these people or at least on a steady payment plan that I can afford.
Regards,