Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 13, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 19, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No one called me on and resolved anything with me September 14 2016.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 7, 2016. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never received anything from Navient, by mail or otherwise, that addressed any of the complaints I filed.
Regards,
Looking over my student loan history, I noticed three loans dispersed in years when I didn't go to school. I am an older student so I have loans dating back to the 1990's. There is NO way to actually talk to a person so I emailed Navient asking for the loan details. Two days later they sent me a bill for these loans due in 3 weeks! No response to my inquiry. Then the next day they had the nerve to send me an email stating this needed my immediate attention! WHAT???? I am back in school receiving loans. The older loans and the new ones are in grace! I CAUGHT THEIR FRAUD AND NOW THEY ARE TRYING TO INTIMIDATE ME! They picked the wrong person! I have Federal Student Loans investigating as well as OIG and my two state senators. Please people check your loan history to make sure Navient didn't add to it fraudulently!
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 10, 2016. Please allow sufficient time for
postal delivery.
A representative from the Office of Customer Advocate contacted the customer by telephone on January 13, 2015 and resolved the issue with the customer.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 9, 2016. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 24, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I attempted to send my 2 attachment with my corrected letter the files must have been too large and would not go. So I thought if I sent 1 attachment at a time I could send them both as separate responses. That was not the case. Instead the system only allowed me 1 response and after I sent it I noticed after my many attempts I didn't send the corrected letter either.
My letter should have read:
Revdex.com:
I have not received a response from the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, I have attached additional information to support my frustrations with this business.
Since my initial complaint was filed my future payments have been changed two times, and not lowered but increased. I have attached documentation to support my claim.
Please do everything in your power to get my loan away from these people or at least on a steady payment plan that I can afford.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 13, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It now has been 7 days and I have not received anything in the mail from Navient.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] Navient does not have my New York address. The address they have is my parents and there is no way I'll ever see that mail. Which is why I asked for an email. Email is both perfectly safe and a lot faster. This affects my credit report and needs to be resolved ASAP.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No mail has arrived.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 20, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 1, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Although you address part of my complaint, the other part was not addressed as far as being able to apply the principle to the loan of choice. There are 2 loans listed (01 & 02). Why can one not pay off one loan while working on paying off another? As a person who never had a late payment and has been a loyal customer, there should be some way for the customer to choose. It is in my opinion that Navient wants to make things as inconvenient for people so they don't pay off loans early. As a hard working college graduate it is important for me to pay off the debt from my education. It is my hope that students looking to consolidate choose a different company to work with.
A representative from the Office of Customer Advocate contacted the customer by telephone on November 21, 2014, and we are working with the customer directly to resolve the issue.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 13, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 19, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No one called me on and resolved anything with me September 14 2016.
Regards,
[redacted]
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 7, 2016. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never received anything from Navient, by mail or otherwise, that addressed any of the complaints I filed.
Regards,
Looking over my student loan history, I noticed three loans dispersed in years when I didn't go to school. I am an older student so I have loans dating back to the 1990's. There is NO way to actually talk to a person so I emailed Navient asking for the loan details. Two days later they sent me a bill for these loans due in 3 weeks! No response to my inquiry. Then the next day they had the nerve to send me an email stating this needed my immediate attention! WHAT???? I am back in school receiving loans. The older loans and the new ones are in grace! I CAUGHT THEIR FRAUD AND NOW THEY ARE TRYING TO INTIMIDATE ME! They picked the wrong person! I have Federal Student Loans investigating as well as OIG and my two state senators. Please people check your loan history to make sure Navient didn't add to it fraudulently!
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 10, 2016. Please allow sufficient time for
postal delivery.
A representative from the Office of Customer Advocate contacted the customer by telephone on January 13, 2015 and resolved the issue with the customer.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 9, 2016. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 24, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I attempted to send my 2 attachment with my corrected letter the files must have been too large and would not go. So I thought if I sent 1 attachment at a time I could send them both as separate responses. That was not the case. Instead the system only allowed me 1 response and after I sent it I noticed after my many attempts I didn't send the corrected letter either.
My letter should have read:
Revdex.com:
I have not received a response from the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, I have attached additional information to support my frustrations with this business.
Since my initial complaint was filed my future payments have been changed two times, and not lowered but increased. I have attached documentation to support my claim.
Please do everything in your power to get my loan away from these people or at least on a steady payment plan that I can afford.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 13, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It now has been 7 days and I have not received anything in the mail from Navient.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] Navient does not have my New York address. The address they have is my parents and there is no way I'll ever see that mail. Which is why I asked for an email. Email is both perfectly safe and a lot faster. This affects my credit report and needs to be resolved ASAP.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No mail has arrived.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 20, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 1, 2016. Please allow sufficient time for
postal delivery.
A representative from the Office of Customer Advocate contacted the customer by telephone on February 12, 2015...
and resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Although you address part of my complaint, the other part was not addressed as far as being able to apply the principle to the loan of choice. There are 2 loans listed (01 & 02). Why can one not pay off one loan while working on paying off another? As a person who never had a late payment and has been a loyal customer, there should be some way for the customer to choose. It is in my opinion that Navient wants to make things as inconvenient for people so they don't pay off loans early. As a hard working college graduate it is important for me to pay off the debt from my education. It is my hope that students looking to consolidate choose a different company to work with.
A representative from the Office of Customer Advocate contacted the customer by telephone on November 21, 2014, and we are working with the customer directly to resolve the issue.