B
etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Revdex.com:
font-family: Georgia; font-size: 10pt;">I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
]I received the correspondence from the company and they didn't address in the letter nor the phone call about the pre authorization or hold on the account then the withdraw on the date after a request was asked. The company at the time switched names from Sallie Mae to Navient. I am did get the authorization for the first of each month payment, but not to receive the overdraft fees on the account and the problems with miss information from the various representatives from this company. I have to send money orders now to the company vice send direct or auto pay with them due to the lack of trust to their word. I would still like to see the overdraft cost address because I am sure I am not the only consumer that has dealt with the company and this problem. My letter was address as Mr. vice Ms or Mrs. Thank you.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The customer advocate agent continued to indicate that correspondence did not have the Navient logo on it until after October 13th, mind you, I have been receiving correspondence with Navient logos and letterheads since that August.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 8, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Nobody has yet explained why I receive conflicting information as what is attached. Anytime that I get anything from them there is always another email that contradicts the first. When I question them on what's going on I get told is that it wasn't sent and they don't know what I'm talking about. The only suggestions I get is either to pay it or apply for forebearance/deferment which then they tell me I'm not eligible for. I don't understand why they are not being held accountable for sending out wrong information every time they send something. I've never had this issue previously.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been in contact with a representative from NAVIENT regarding this matter. I have been told that they will "work with me" on this matter. The latest was that I will have to pay over $2,000 before being placed back on a payment schedule to repay the loan. I was told that this must be paid before the payment schedule can be adjusted. This, for the most part, covers "late fees" associated with non payment.
As the original complaint stated, the errors occurred by the businesses when the loan was transferred from Sallie Mae to NAVIENT. There has NEVER been late payments in the history of the loan until this transfer. I received payment statements from NAVIENT and paid those on time. They have always had my address, personal information, and phone, yet I received no notificiation of late payments. The payments they received were directed to different locations on their end. Since being notified, I have spoken with numerous different representatives who instructed me to do various things with the payment. This includes changing the account number. I have completed everything that was requested and still, the accounts are a mess.
This error was initiated by NAVIENT. While I would like to repay the loan, I will not pay late fees for something that was not my fault. Further, I will not pay a large bulk payment in order to start the repayment schedule. I can not afford to do that.
I would like to start repayment where the account left off after the transfer. Please look at the records of repayment and notice that everything prior to the transfer from SALLIE MAE to NAVIENT had been payed on time.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 29, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is a little sketchy. The reason that I say that it is sketchy is because I was called by the consumer advocate and was told I was put into deferment until next year. However, a couple of days after that I received a letter stating that my deferment ended on February 11th, 2015. I am still a little confused, as they are still not being upfront about everything. I have attached the documents showing what I am meaning. Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 1, 2016. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 18, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again I was told sorry for the mistake, but we can do nothing to compensate for your time and frustration. They continue to have extremely poor customer service and refuse to do anything about it. It is a hassle every time I contact them about anything, whether it is to make a payment or get information. They are loan sharks, compounding interest daily and harassing people.
Regards,
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 22, 2016 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Stop harassing me with incessant phone calls when my account is up to dateI have attempted to enroll in automatic payments, yet the website says I have missed a paymentI have never missed a payment and Navient stated that in the letter to me
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 10, 2015. Please allow sufficient time for postal delivery.
B
etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Revdex.com:
font-family: Georgia; font-size: 10pt;">I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
]I received the correspondence from the company and they didn't address in the letter nor the phone call about the pre authorization or hold on the account then the withdraw on the date after a request was asked. The company at the time switched names from Sallie Mae to Navient. I am did get the authorization for the first of each month payment, but not to receive the overdraft fees on the account and the problems with miss information from the various representatives from this company. I have to send money orders now to the company vice send direct or auto pay with them due to the lack of trust to their word. I would still like to see the overdraft cost address because I am sure I am not the only consumer that has dealt with the company and this problem. My letter was address as Mr. vice Ms or Mrs. Thank you.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The customer advocate agent continued to indicate that correspondence did not have the Navient logo on it until after October 13th, mind you, I have been receiving correspondence with Navient logos and letterheads since that August.
A representative...
from the Office of Customer
Advocate contacted the customer by telephone on March 5, 2015 and resolved the
issue with the customer.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on October 5, 2015 and resolved
the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on June 24, 2015 and resolved the
issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 8, 2016. Please allow sufficient time for postal delivery.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on April 29, 2015 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Nobody has yet explained why I receive conflicting information as what is attached. Anytime that I get anything from them there is always another email that contradicts the first. When I question them on what's going on I get told is that it wasn't sent and they don't know what I'm talking about. The only suggestions I get is either to pay it or apply for forebearance/deferment which then they tell me I'm not eligible for. I don't understand why they are not being held accountable for sending out wrong information every time they send something. I've never had this issue previously.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been in contact with a representative from NAVIENT regarding this matter. I have been told that they will "work with me" on this matter. The latest was that I will have to pay over $2,000 before being placed back on a payment schedule to repay the loan. I was told that this must be paid before the payment schedule can be adjusted. This, for the most part, covers "late fees" associated with non payment.
As the original complaint stated, the errors occurred by the businesses when the loan was transferred from Sallie Mae to NAVIENT. There has NEVER been late payments in the history of the loan until this transfer. I received payment statements from NAVIENT and paid those on time. They have always had my address, personal information, and phone, yet I received no notificiation of late payments. The payments they received were directed to different locations on their end. Since being notified, I have spoken with numerous different representatives who instructed me to do various things with the payment. This includes changing the account number. I have completed everything that was requested and still, the accounts are a mess.
This error was initiated by NAVIENT. While I would like to repay the loan, I will not pay late fees for something that was not my fault. Further, I will not pay a large bulk payment in order to start the repayment schedule. I can not afford to do that.
I would like to start repayment where the account left off after the transfer. Please look at the records of repayment and notice that everything prior to the transfer from SALLIE MAE to NAVIENT had been payed on time.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 29, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is a little sketchy. The reason that I say that it is sketchy is because I was called by the consumer advocate and was told I was put into deferment until next year. However, a couple of days after that I received a letter stating that my deferment ended on February 11th, 2015. I am still a little confused, as they are still not being upfront about everything. I have attached the documents showing what I am meaning. Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 1, 2016. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 18, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again I was told sorry for the mistake, but we can do nothing to compensate for your time and frustration. They continue to have extremely poor customer service and refuse to do anything about it. It is a hassle every time I contact them about anything, whether it is to make a payment or get information. They are loan sharks, compounding interest daily and harassing people.
Regards,
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 22, 2016 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Stop harassing me with incessant phone calls when my account is up to dateI have attempted to enroll in automatic payments, yet the website says I have missed a paymentI have never missed a payment and Navient stated that in the letter to me
Regards,
A representative from the Office of Customer Advocate contacted the customer by telephone on February 6, 2015...
and resolved the issue with the customer.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 10, 2015. Please allow sufficient time for postal delivery.