protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 21, 2016. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. It appears that my complaint will be explained by the company once they have sent my information via mail as they stated.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 23, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Since filing my complaint, I've reached out to the business' regular representatives another 2 times, in an effort for another payment arrangement to no avail. I've also returned the phone call from [redacted] (or [redacted], in reference to my complaint with the company. Ms. [redacted] called while I was at work on I believe 3/5/15. I've tried to return her call twice now, leaving her a message with my number and how to reach me, and I still have not received a phone call back. The message was specifically in regards to the complaint and I'm still far from satisfied with the way this company has handled this situation. Thank you in advance.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
Today I received a letter from Navient in the mail. This is fraudulent on their part. I have written to the Office of the Attorney General [redacted], Kansas, Special Agent [redacted]. There are hundreds of complaints against this company and it's time they are no longer ignored. Want proof? Type in "Complaints against Navient".
I did not receive a billing from Citibank on July 15, 2011 for $11.56. However, on a statement dated 10/22/2010, they charged me for $400.21 even though I had to send a 2nd request for Forbearance on October 28, 2010. I have a copy of the letter. The first request was mailed in September 2010. I was on food stamps. At the time Social Rehabilitation Services (SRS, name changed later to Kansas Department of Children & Families (KDCF), [redacted]), told me the same thing I was told recently: The letters I mailed to Citibank, SallieMae, and to Navient regarding being a recipient of food stamps is a "Certified Statement" for one full year each time. Since my case is reviewed in May and December of each year, and I have provided these "Certified Statements" each time, I do not owe any money regarding late fees. In the past I was able to pay on my student loans and paid some of them off at Johnson County Community College, Overland Park, KS and at the University of Kansas up until September 2006. I have a physical disability (well documented by Vocational Rehabilitation Services (VRS, at the same address as KDCF), and I have been unemployed since April 7, 2005.
I also have not "...accrued $50.31 in additional late fees over the period that Navient has serviced your loan." Again, I have proof since I have always provided student loan providers with the "Certified Statement" from KDCF. The case workers told me over the years and this year as well, that what Navient is doing is illegal. I have no money to send them. I am caring for my elderly mother part of the time. She can't afford to pay me. I've been in 3 car accidents with chronic injuries as a result.
A few days ago I received a renewed "Certified Statement" from KDCF stating it's good through 6/30/2016. In May I will be interviewed again for a full one-year of food stamps. I requested this statement because of the problems I've had with Navient since February 2015. This is harassment. I'm sick of it. I've lost my patience with them.
KDCF enclosed a USDA Program Discrimination Complaint Form online address for people receiving Federal assistance. Also, the U. S. Department of Health and Human Services (HHS), Office for Civil Rights, Washington, DC. This is my next plan of action.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My Equifax credit score dropped 16 points this weekend because the account from Navient was totally removed. Yet Transunion was updated with the current student loan amount and my credit score went up 27 points. This means that this updates are recent from submitting the information. Please contact Equifax and see what is going.
Regards,
I help manage payments for my husband's student loan. Sallie Mae was not the prize, but it seems to me that Navient is worse. Their website is confusing, difficult to navigate, and not intuitive. Some information is only available by clicking on the "switch to the old website" link. There are very few tools available to customers to edit their preferences. Sign in is difficult and the account is easily disabled after making mistakes. Contacting the company through the online messaging system yields no response or late response. It's not possible to chat with a representative online. As someone who has held multiple checking, savings, credit card and student loan accounts for nearly 20 years, I can say that the customer interface and usability of the Navient systems are at the very bottom of the scale. It's hard to believe the company has an A+ score on this website. Our experience with Navient thus far has been terrible.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I spoke with a representative from Navient. They said they were working on resolving this issue but have yet to. I would like this to be removed from my credit immediately to avoid future hindernces due to this incorrect information.
Regards,
I still havent gotten a ohome call back from the manager and ive called twice again. As well no refund has been given back to me on an unauthorized charge. They just sent a letter to me as of yesterday so I will have to wait to see what that says and update this of needed. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below.
message. We are currently reviewing our customer's concerns and in the interest of protecting the
privacy of our customers, the Office of the Customer Advocate will respond
directly to the customer via US Postal Mail.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Encrypted paperwork was sent to me that I am unable to open, review and properly resolve the issue. I have requested the correct password from the company and am waiting a response. The password they originally sent me does not open the document.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
roblem:
This is a continuation of complaint ID [redacted] After I filed this first complaint Navients complaint department contacted me and supposedly corrected the issues and the world was supposed to be great. Now 2 months after he did that I received an email from them saying that one loan is $600 and the other is $300 behind, and the funny thing is my payments are auto drafted. I am reporting this again so that we I speak with my attorney I can say I've tried to resolve it this way before seeking legal action.
Translate
Desired Outcome:
I'm really tired of dealing with Navient about this so I would like the loans forgiven. I've tried on several occasions to pay them and have ran into many issues with it. The main thing is I just want this completely resolved and if that takes legal action so be it.
Translate
minor-latin'>A representative from the Office of Customer Advocate contacted the customer by telephone on December 22, 2016 and resolved the issue with the customer.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 14, 2016. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 3, 2015. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 21, 2016. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. It appears that my complaint will be explained by the company once they have sent my information via mail as they stated.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 23, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Since filing my complaint, I've reached out to the business' regular representatives another 2 times, in an effort for another payment arrangement to no avail. I've also returned the phone call from [redacted] (or [redacted], in reference to my complaint with the company. Ms. [redacted] called while I was at work on I believe 3/5/15. I've tried to return her call twice now, leaving her a message with my number and how to reach me, and I still have not received a phone call back. The message was specifically in regards to the complaint and I'm still far from satisfied with the way this company has handled this situation. Thank you in advance.
Regards,
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on December 21, 2015 and resolved
the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
Today I received a letter from Navient in the mail. This is fraudulent on their part. I have written to the Office of the Attorney General [redacted], Kansas, Special Agent [redacted]. There are hundreds of complaints against this company and it's time they are no longer ignored. Want proof? Type in "Complaints against Navient".
I did not receive a billing from Citibank on July 15, 2011 for $11.56. However, on a statement dated 10/22/2010, they charged me for $400.21 even though I had to send a 2nd request for Forbearance on October 28, 2010. I have a copy of the letter. The first request was mailed in September 2010. I was on food stamps. At the time Social Rehabilitation Services (SRS, name changed later to Kansas Department of Children & Families (KDCF), [redacted]), told me the same thing I was told recently: The letters I mailed to Citibank, SallieMae, and to Navient regarding being a recipient of food stamps is a "Certified Statement" for one full year each time. Since my case is reviewed in May and December of each year, and I have provided these "Certified Statements" each time, I do not owe any money regarding late fees. In the past I was able to pay on my student loans and paid some of them off at Johnson County Community College, Overland Park, KS and at the University of Kansas up until September 2006. I have a physical disability (well documented by Vocational Rehabilitation Services (VRS, at the same address as KDCF), and I have been unemployed since April 7, 2005.
I also have not "...accrued $50.31 in additional late fees over the period that Navient has serviced your loan." Again, I have proof since I have always provided student loan providers with the "Certified Statement" from KDCF. The case workers told me over the years and this year as well, that what Navient is doing is illegal. I have no money to send them. I am caring for my elderly mother part of the time. She can't afford to pay me. I've been in 3 car accidents with chronic injuries as a result.
A few days ago I received a renewed "Certified Statement" from KDCF stating it's good through 6/30/2016. In May I will be interviewed again for a full one-year of food stamps. I requested this statement because of the problems I've had with Navient since February 2015. This is harassment. I'm sick of it. I've lost my patience with them.
KDCF enclosed a USDA Program Discrimination Complaint Form online address for people receiving Federal assistance. Also, the U. S. Department of Health and Human Services (HHS), Office for Civil Rights, Washington, DC. This is my next plan of action.
Sincerely,
[redacted]
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on October 26, 2015 and resolved
the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My Equifax credit score dropped 16 points this weekend because the account from Navient was totally removed. Yet Transunion was updated with the current student loan amount and my credit score went up 27 points. This means that this updates are recent from submitting the information. Please contact Equifax and see what is going.
Regards,
I help manage payments for my husband's student loan. Sallie Mae was not the prize, but it seems to me that Navient is worse. Their website is confusing, difficult to navigate, and not intuitive. Some information is only available by clicking on the "switch to the old website" link. There are very few tools available to customers to edit their preferences. Sign in is difficult and the account is easily disabled after making mistakes. Contacting the company through the online messaging system yields no response or late response. It's not possible to chat with a representative online. As someone who has held multiple checking, savings, credit card and student loan accounts for nearly 20 years, I can say that the customer interface and usability of the Navient systems are at the very bottom of the scale. It's hard to believe the company has an A+ score on this website. Our experience with Navient thus far has been terrible.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I spoke with a representative from Navient. They said they were working on resolving this issue but have yet to. I would like this to be removed from my credit immediately to avoid future hindernces due to this incorrect information.
Regards,
I still havent gotten a ohome call back from the manager and ive called twice again. As well no refund has been given back to me on an unauthorized charge. They just sent a letter to me as of yesterday so I will have to wait to see what that says and update this of needed. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below.
Thank you for your...
message. We are currently reviewing our customer's concerns and in the interest of protecting the
privacy of our customers, the Office of the Customer Advocate will respond
directly to the customer via US Postal Mail.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Encrypted paperwork was sent to me that I am unable to open, review and properly resolve the issue. I have requested the correct password from the company and am waiting a response. The password they originally sent me does not open the document.
Regards,
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on March 26, 2015 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
roblem:
This is a continuation of complaint ID [redacted] After I filed this first complaint Navients complaint department contacted me and supposedly corrected the issues and the world was supposed to be great. Now 2 months after he did that I received an email from them saying that one loan is $600 and the other is $300 behind, and the funny thing is my payments are auto drafted. I am reporting this again so that we I speak with my attorney I can say I've tried to resolve it this way before seeking legal action.
Translate
Desired Outcome:
I'm really tired of dealing with Navient about this so I would like the loans forgiven. I've tried on several occasions to pay them and have ran into many issues with it. The main thing is I just want this completely resolved and if that takes legal action so be it.
Translate
minor-latin'>A representative from the Office of Customer Advocate contacted the customer by telephone on December 22, 2016 and resolved the issue with the customer.
A representative from the Office of Customer Advocate contacted the customer by telephone on January 30, 2015, and we are working with the customer...
directly to resolve the issue.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 14, 2016. Please allow sufficient time for
postal delivery.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on August 7, 2015 and resolved
the issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 3, 2015. Please allow sufficient time for
postal delivery.