Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
One the 8th of January [redacted] left me a voicemail I have called 4 times leaving a voicemail on the general voicemail box for the consumer advocate office with no response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good morning.
I want to start off saying your website is quite confusing when replying to messages. I do not agree with the response from Navient. That really was not a response.
What I received from them were more threatening letters from them; not something to work through. They're telling us that they need an account number to withdraw monies from. My son and I refuse to give them that information. However, we have been making payments to the past due amount. the harassing phone calls continue, threatening mail and even overnight UPS envelopes threatening to take further actions.
Something must be done about Navient/Sallie Mae! Maybe I need to go a bit higher to get some settling response!!
PLEASE remove my response that I agree with their response because I don't!!!
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 22, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 8, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient is now calling my mother's number. They should not be calling my mother, my number is listed as a contact number not my mother's number . My mother is 85 years old and they are harassing her. They called her on a Sunday they are using a different number when they call my mother.
Regards,
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 1, 2015. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 19, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint, however, the concerns in my complaint appear to have been and corrected in the businesses' online web portal. I am happy to wait and see if their letter (dated January 29, 2015) confirms my belief that a permanent solution is in place. Once this happens, I will be happy to put the matter to rest.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Until I receive correspondence as to what is going on I will not agree to anything. Their response of them informing me that they sent literature in the mail doesn't mean anything.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 12, 2016. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 13, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Until I have seen the letter posted to me by Navient regarding the matter in question I cannot accept their response to my claim. Once I do receive the letter I may be able to respond differently, but in light of the fact that the Revdex.com will assume the matter has been resolved if I do not respond within five days, and I cannot guarantee that I will receive the letter in question in that time, I reject the claim in the interim.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 17, 2015. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 14, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Navient was able to locate the funds within only a few days of logging the complaint with you where as the prior 4 weeks no one could help me. The funds were identified to have been applied to the wrong account after a manual search. This is a very reasonable mistake that I can fully understand however the customer service received from the standard channels was simply inadequate. I am very glad that there is an organization that is dedicated to ensuring consumer rights and has enough influence to push past the customer service stall tactics and obtain a real resolution. I do not believe that this would have been resolved in a timely manor otherwise. Thank you for the support!
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 16, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I haven't received anything from these people. It's a no brainer, all they need to say is they will not call me anymore, that's it. If I say the matter is resolved, they'll probably continue to call me. All I want is for them to take me off their call list permanently and stop calling me, is that so difficult?
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I spoke with someone from Navient and filled out a piece of paper letting them know my financial situation. I returned the form back to Navient and received a call back but when I call the person back and leave a message I get no response. I am continuing to get multiple phone calls a day or every few days.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
One the 8th of January [redacted] left me a voicemail I have called 4 times leaving a voicemail on the general voicemail box for the consumer advocate office with no response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good morning.
I want to start off saying your website is quite confusing when replying to messages. I do not agree with the response from Navient. That really was not a response.
What I received from them were more threatening letters from them; not something to work through. They're telling us that they need an account number to withdraw monies from. My son and I refuse to give them that information. However, we have been making payments to the past due amount. the harassing phone calls continue, threatening mail and even overnight UPS envelopes threatening to take further actions.
Something must be done about Navient/Sallie Mae! Maybe I need to go a bit higher to get some settling response!!
PLEASE remove my response that I agree with their response because I don't!!!
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 22, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 8, 2015. Please allow sufficient time for
postal delivery.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on...
June 6, 2016 and we are working with
the customer directly to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient is now calling my mother's number. They should not be calling my mother, my number is listed as a contact number not my mother's number . My mother is 85 years old and they are harassing her. They called her on a Sunday they are using a different number when they call my mother.
Regards,
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 1, 2015. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 19, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint, however, the concerns in my complaint appear to have been and corrected in the businesses' online web portal. I am happy to wait and see if their letter (dated January 29, 2015) confirms my belief that a permanent solution is in place. Once this happens, I will be happy to put the matter to rest.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Until I receive correspondence as to what is going on I will not agree to anything. Their response of them informing me that they sent literature in the mail doesn't mean anything.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 12, 2016. Please allow sufficient time for
postal delivery.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on August 12, 2015 and resolved the
issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 13, 2016. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Until I have seen the letter posted to me by Navient regarding the matter in question I cannot accept their response to my claim. Once I do receive the letter I may be able to respond differently, but in light of the fact that the Revdex.com will assume the matter has been resolved if I do not respond within five days, and I cannot guarantee that I will receive the letter in question in that time, I reject the claim in the interim.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 17, 2015. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 14, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Navient was able to locate the funds within only a few days of logging the complaint with you where as the prior 4 weeks no one could help me. The funds were identified to have been applied to the wrong account after a manual search. This is a very reasonable mistake that I can fully understand however the customer service received from the standard channels was simply inadequate. I am very glad that there is an organization that is dedicated to ensuring consumer rights and has enough influence to push past the customer service stall tactics and obtain a real resolution. I do not believe that this would have been resolved in a timely manor otherwise. Thank you for the support!
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 16, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I haven't received anything from these people. It's a no brainer, all they need to say is they will not call me anymore, that's it. If I say the matter is resolved, they'll probably continue to call me. All I want is for them to take me off their call list permanently and stop calling me, is that so difficult?
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I spoke with someone from Navient and filled out a piece of paper letting them know my financial situation. I returned the form back to Navient and received a call back but when I call the person back and leave a message I get no response. I am continuing to get multiple phone calls a day or every few days.
Regards,