Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The letter sent to me mentions I was entered into a "Rate Reduction Program" on November 22, 2015 which brought my payments to $24.11 each month. They claim that the reason my payments have gone up is due to the fact that I'm no longer in this program, and that customers using in-school deferment are not allowed in this program. Yet, I've been a student since Spring 2013, all the while only paying $24.11 in interest each month. Why am I only being told now that as a student I can't be in this program? Also, I don't understand why I only received this information after reporting them when they could have just simply answered my questions when they had me on the phone.
Regards,
Revdex.com:
" line-height: 150%">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 30, 2016. Please allow sufficient time for postal delivery.
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 9, 2015. Please allow sufficient time for postal
delivery.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 27, 2016. Please allow sufficient time for postal delivery. We will continue to work directly with the customer to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received Navient's letter in the mail. It did not address ANY of my concerns. My main concern was inconsistent reporting of my loans. Some of my loans reports 'in forebearance' while others report 'late' for the exact same months. They offered no explanation for this. They dont even address the conflicting reporting. I have even sent proof showing the discrepancy. They just keep saying 'the accounts are reporting correctly.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 12, 2016. Please allow sufficient time for postal
delivery.
Georgia; font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The message that the business just sent me does absolutely NOTHING to resolve this matter. I asked that Sallie Mae Delete the account from all 3 credit bureaus. When they do this I will consider this matter closed.
Regards,
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 16, 2015. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on January 30, 2015. Please allow sufficient time for postal delivery.
A representative from the Office of Customer Advocate contacted the customer by telephone on December 23, 2014 and resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient did contact me and claimed to finally process the private student loan application after additional pressure, but then I saw Navient removed my City, State, and Zip Code from their system. I added them back and understand that this was done by the Navient representative so that the letter sent to my by postal mail will not reach me. I ONLY EVER AGREED TO RECEIVE ALL CORRESPONDENCE FROM NAVIENT REGARDING ALL LOANS THROUGH EMAIL, NEVER POSTAL MAIL.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 14, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To date, I have had contact with the customer relations department of Navient who has requested that documents be sent to me. I'm still awaiting documentation as well as confirmation that payment terms have been updated. Thus, this complaint has not been resolved until these matters are finalized.
Regards,
[redacted]
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 3, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The letter sent to me mentions I was entered into a "Rate Reduction Program" on November 22, 2015 which brought my payments to $24.11 each month. They claim that the reason my payments have gone up is due to the fact that I'm no longer in this program, and that customers using in-school deferment are not allowed in this program. Yet, I've been a student since Spring 2013, all the while only paying $24.11 in interest each month. Why am I only being told now that as a student I can't be in this program? Also, I don't understand why I only received this information after reporting them when they could have just simply answered my questions when they had me on the phone.
Regards,
Revdex.com:
" line-height: 150%">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
A representative from the Office of...
Customer
Advocate contacted the customer by telephone on March 23, 2016 and
resolved the issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 30, 2016. Please allow sufficient time for postal delivery.
Thank you for
your message. In the...
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 9, 2015. Please allow sufficient time for postal
delivery.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 27, 2016. Please allow sufficient time for postal delivery. We will continue to work directly with the customer to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received Navient's letter in the mail. It did not address ANY of my concerns. My main concern was inconsistent reporting of my loans. Some of my loans reports 'in forebearance' while others report 'late' for the exact same months. They offered no explanation for this. They dont even address the conflicting reporting. I have even sent proof showing the discrepancy. They just keep saying 'the accounts are reporting correctly.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 12, 2016. Please allow sufficient time for postal
delivery.
Georgia; font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The message that the business just sent me does absolutely NOTHING to resolve this matter. I asked that Sallie Mae Delete the account from all 3 credit bureaus. When they do this I will consider this matter closed.
Regards,
Thank you for
your message. In the...
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 16, 2015. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on January 30, 2015. Please allow sufficient time for postal delivery.
A representative from the Office of Customer Advocate contacted the customer by telephone on December 23, 2014 and resolved the issue with the customer.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on...
August 29, 2016 and we are working with
the customer directly to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient did contact me and claimed to finally process the private student loan application after additional pressure, but then I saw Navient removed my City, State, and Zip Code from their system. I added them back and understand that this was done by the Navient representative so that the letter sent to my by postal mail will not reach me. I ONLY EVER AGREED TO RECEIVE ALL CORRESPONDENCE FROM NAVIENT REGARDING ALL LOANS THROUGH EMAIL, NEVER POSTAL MAIL.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 14, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To date, I have had contact with the customer relations department of Navient who has requested that documents be sent to me. I'm still awaiting documentation as well as confirmation that payment terms have been updated. Thus, this complaint has not been resolved until these matters are finalized.
Regards,
[redacted]
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 3, 2016. Please allow sufficient time for
postal delivery.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on...
February 26, 2016 and we are working with
the customer directly to resolve the issue.