minor-latin'>A representative from the Office of Customer Advocate contacted the customer by telephone on December 14, and resolved the issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 7, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 1, 2015. Please allow sufficient time for
postal delivery
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 3, 2015. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 19, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate
responded directly to the customer via US
Postal Service on May 21, 2015. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I appreciate the Revdex.com for being a resource to give power to those who may not have the means to be heard
Regards,
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service
on March 16, 2016. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was contacted by *** from Navient (*** *** *** * ***. I have been receiving phone calls requesting payment from ECMC (***) which is the collection agency for Navient. They are stating that I am on a minimal timeline to start paying them before my wages are garnished. That time period is up this week. I have reported this to the voicemail of *** and have not recieved a return call. This is a time sensitive issue and I feel the timeline has not been taken into consideration when correcting Navient's error. The longer I have to wait to have this issue adjusted, the more damage will be done due to the negligence to solve my issue in a timely manner. I am requesting that Navient notify ECMC *** *** of their error and stop the collection while they waiting on the re-purchase of my loan. I need to ensure that there will be no further action or damage while this problem is being resolved. Thank you for your assistance.
Regards,
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 20, 2016. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI received phone message from an Advocate at Navient but after multiple attempts and leaving a message, we have not heard anything back from themThey mention a letter being sent out but we have yet to get anything in the mail from them besides our monthly statements that are STLL incorrect.
per our original complaint, Navient has still not disclosed any information we are obliged to and still have not responded to the multiple demand letters sent by us and our attorneysThey refuse to provide ANYTHING in writing and when we state that we are recording the call they hang up.
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 10, 2015. Please allow sufficient time for
postal delivery
Revdex.com:This issue has not been resolved yet
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowIt is 6/and I still haven't received a response via the post office I called the agent in charge of my account *** three times but she would not return my phone callsI called the consumer advocacy number and was told three times by Navient that the three accounts were to be removed on 6/8, and they talked to ***But instead they did nothing even though I have checked each three credit bureau agency almost daily They reported the accounts as delinquent on 6/even though I paid the settlement on 3/ They have done nothing, but be deceitful about removing my responsibility from the three accounts.
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 2, 2015. Please allow sufficient time for
postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is ok, but there were steps they could have taken to prevent and/or limit customer impactWhile I was satisfied with the explaination that this was due to a series of computer glitches, they could do better with getting their front end support prepared to answer the calls and resolve the issues and/or I suggested they should have a response posted on their website and a web crawler to get that to return as a search result so customers can see their rebuttal and not just all the other complaintsI do have to say, after the call from Navient explaining the issue, I do still wonder in the back of my head how "accidental" this really wasMost large companies have the ability to respond to these issues quickly and correctlyThe fact I got two different explanations from the same person on my initial call, and no visible public declaration from Navient at that time, and as far as I know, still no public declaration seems a bit fishy to meHowever, for now I am satisfied with my personal resolution as long as that holdsRegards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to reserve the right to keep this matter open at this timeA Navient representative did indeed contact me the day after I raised this issue with Revdex.com and I am very grateful for your support (otherwise, I would not have had such a quick response)She informed me that, as a first step, she was going to send me documentation/accounting for the past decadeI am yet to receive the information and I would like to have the opportunity to review itI also believe that the documentation will raise additional concerns about how Navient distributed the $110K they received from me over the past decade and I don't believe Navient will be as willing to resolve/respond to these concerns without the Revdex.com's oversight
Thank you in advance for your support
Regards,
minor-latin'>A representative from the Office of Customer Advocate contacted the customer by telephone on December 14, and resolved the issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 7, 2015. Please allow sufficient time for
postal delivery
A representative from the Office
of Customer
Advocate contacted the customer by telephone on May 12, and resolved the
issue with the customer
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 1, 2015. Please allow sufficient time for
postal delivery
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 3, 2015. Please allow sufficient time for postal delivery
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 19, 2015. Please allow sufficient time for
postal delivery
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate
responded directly to the customer via US
Postal Service on May 21, 2015. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I appreciate the Revdex.com for being a resource to give power to those who may not have the means to be heard
Regards,
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service
on March 16, 2016. Please allow sufficient time for postal
delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was contacted by *** from Navient (*** *** *** * ***. I have been receiving phone calls requesting payment from ECMC (***) which is the collection agency for Navient. They are stating that I am on a minimal timeline to start paying them before my wages are garnished. That time period is up this week. I have reported this to the voicemail of *** and have not recieved a return call. This is a time sensitive issue and I feel the timeline has not been taken into consideration when correcting Navient's error. The longer I have to wait to have this issue adjusted, the more damage will be done due to the negligence to solve my issue in a timely manner. I am requesting that Navient notify ECMC *** *** of their error and stop the collection while they waiting on the re-purchase of my loan. I need to ensure that there will be no further action or damage while this problem is being resolved. Thank you for your assistance.
Regards,
Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 20, 2016. Please allow sufficient time for postal delivery
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI received phone message from an Advocate at Navient but after multiple attempts and leaving a message, we have not heard anything back from themThey mention a letter being sent out but we have yet to get anything in the mail from them besides our monthly statements that are STLL incorrect.
per our original complaint, Navient has still not disclosed any information we are obliged to and still have not responded to the multiple demand letters sent by us and our attorneysThey refuse to provide ANYTHING in writing and when we state that we are recording the call they hang up.
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 10, 2015. Please allow sufficient time for
postal delivery
Revdex.com:This issue has not been resolved yet
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowIt is 6/and I still haven't received a response via the post office I called the agent in charge of my account *** three times but she would not return my phone callsI called the consumer advocacy number and was told three times by Navient that the three accounts were to be removed on 6/8, and they talked to ***But instead they did nothing even though I have checked each three credit bureau agency almost daily They reported the accounts as delinquent on 6/even though I paid the settlement on 3/ They have done nothing, but be deceitful about removing my responsibility from the three accounts.
Regards,
Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 2, 2015. Please allow sufficient time for
postal delivery
">A representative
from the Office of Customer Advocate contacted the customer by telephone
on August 12, and resolved the
issue with the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is ok, but there were steps they could have taken to prevent and/or limit customer impactWhile I was satisfied with the explaination that this was due to a series of computer glitches, they could do better with getting their front end support prepared to answer the calls and resolve the issues and/or I suggested they should have a response posted on their website and a web crawler to get that to return as a search result so customers can see their rebuttal and not just all the other complaintsI do have to say, after the call from Navient explaining the issue, I do still wonder in the back of my head how "accidental" this really wasMost large companies have the ability to respond to these issues quickly and correctlyThe fact I got two different explanations from the same person on my initial call, and no visible public declaration from Navient at that time, and as far as I know, still no public declaration seems a bit fishy to meHowever, for now I am satisfied with my personal resolution as long as that holdsRegards,
A representative from the Office of Customer Advocate contacted the customer by telephone on January 29,
and resolved the issue with the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like to reserve the right to keep this matter open at this timeA Navient representative did indeed contact me the day after I raised this issue with Revdex.com and I am very grateful for your support (otherwise, I would not have had such a quick response)She informed me that, as a first step, she was going to send me documentation/accounting for the past decadeI am yet to receive the information and I would like to have the opportunity to review itI also believe that the documentation will raise additional concerns about how Navient distributed the $110K they received from me over the past decade and I don't believe Navient will be as willing to resolve/respond to these concerns without the Revdex.com's oversight
Thank you in advance for your support
Regards,