Response Marketing Group, LLC

Complaint: [redacted]
I am rejecting this response because: My wife and have already received documents from Affluence Edu in regards to a refund of $4,500 for Capital One credited card ending in 0145. I have a Refund Authorization Number for this dispute #t39V6 as well as an Ref#[redacted]. I really don't see how Affluence Edu is not following through with the REFUND agreement. I have attached copies of the Refund Authorization form from Affluence Edu.  I would like to be contacted in person or by email ASAP. Affluence Edu has never tried contacting me about this HORRIBLE issue and experience.  Contact info###-###-#######-###-####Email [redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Could you please respond with the complaining parties have not heard from the business and the original complaint is still in effect.  Email is the preferred method of contact @ [redacted]Thanks,[redacted]
Sincerely,
[redacted]

The Company has received the complaint filed by the customer with the Utah Revdex.com (Revdex.com) and will reach out to the customer direct to more fully understand their concern. The Company takes all complaints very seriously and will work to find an amicable resolution as quickly as...

possible. The Company will update the Revdex.com as soon as a resolution has been reached.

The Company has received the complaint filed by the customer with the Revdex.com. At the outset, it is important for all parties to understand the Company takes all complaints seriously and will work to reach a resolution as quickly as possible. The Company apologizes for any...

misunderstanding and has removed your phone number and email address from any future outreach regarding events, products, or services. The Company genuinely seeks a positive experience for all of its customers. This feedback has been received and will be considered for future events.

The Company has received the customer's reply to the Revdex.com. According to Company records, it appears a resolution with the customer has been reached, as of February 14, 2017. The Company asks that the customer allow 3 days for processing. Accordingly, the Company asks that this complaint be closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The Company has received the complaint filed by the customer with the Revdex.com (Revdex.com) and immediately reached out to the customer directly to more fully understand the concern and to find an amicable resolution. In speaking with the customer, they have asked that we contact her partner...

to resolve; to date, we have reached out on many occasions but have not received a return phone call.   The software described in the customer’s complaint can display notices of real estate before it enters foreclosure. This can be a competitive advantage over many real estate investors without access to this information. The Company has been unable to duplicate the challenges described by the customer and would like more information so they might investigate further.   Although the customer’s purchased the services over a year and a half ago, the Company is still interested in speaking with the customer to find a resolution. Prior to receiving the complaint, Company records show that the last communication they had with the customer was in October of 2017. The Company asks that the customer make an equivalent good faith in resolving the complaint, by returning their phone calls.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The Company has received the complaint filed by the customer with the Revdex.com. It is important to understand the Company takes all complaints very seriously and is happy to say an amicable resolution has been reached with the customer. The customer should allow 5-7 days for the processing of a refund. According, the Company considers this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thayne G[redacted] sent information to me stating two checks totally $4,500 would be sent to me when I signed.  I did so, waiting for the checks.
Sincerely,
[redacted]

The Company has received this complaint from the Revdex.com, and has reached out to the customer directly to more fully understand the request and to reach an amicable solution. At the outset, it is very important for the customer to understand the Company takes all complaints very seriously and desires to...

reach a resolution as quickly as possible. The customer is the Company’s greatest asset.The Company will update the Revdex.com as soon as a resolution is reached.

The Company has received the complaint filed by the customer and will reach out immediately to work toward a reasonable and amicable resolution. At the outset, it is important for all parties involved to understand the Company takes all complaints very seriously. The customer is the Company's...

greatest asset. The Company will update the Utah Revdex.com when a resolution is reached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Provided I receive the $199. and the $5000.00 withing the 5  to7 business day. If I do not, then I do not wish to settle.
Sincerely,
[redacted]

The Company has received the referenced complaint filed by Ms. [redacted] and has taken immediate action to reach an amicable resolution. The Customer is the greatest asset and we desire an exceptional experience for each individual. According to our records, we have had previous contact with Ms....

[redacted] and have authorized a refund, which has been and will be issued via credit card (refunded $5,000 on 06/23/16; $199 on 06/29/16) and via check ($5,000 on 6/29/16 (please allow 5 business days to receive)). As this was the customer’s desired settlement, we request that the file be closed as ‘resolved’.

tHe care quality team called me back prior to my complaint  and offered me my refund. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I understand I have 7 days to respond to this and given the weekend will put us right against the deadline, I am rejecting this as the company has not called me. I double checked my missed calls and voicemail and have no response. Please ensure the company contacts me ASAP regarding this matter at ###-###-####
Sincerely,
[redacted]