Response Marketing Group, LLC

The Company has received the complaint filed by the customer with the Utah Revdex.com (Revdex.com) and will immediately contact the customer directly to more fully understand the concern and to find a resolutionAt the outset, it is important that all parties understand the Company takes all
complaints very seriously and seeks a positive customer experienceThe Company will update the Revdex.com as soon as an amicable resolution is reached

The Company has received the referenced response filed by Mr*** and has taken immediate action to reach back out to add clarity and communicationThe Company will communicate further with the Utah Revdex.com when a final resolution is reached

The Company has received the complaint filed by the customer with the Revdex.com (Revdex.com) and will reach out directly to more fully understand the concern and to reach an amicable resolutionThe Company will update the Revdex.com as soon as a resolution is reached

The Company has received this notification from the Revdex.com of the customer’s replyAt the outset, it is very important for the customer to understand the Company takes all complaints very seriously and desires to reach a resolution as quickly as possible. After a review of the Company’s records, it appears they have reached a compromise offer with the customer on August 23, The Company has initiated the agreed upon refund and has sent a formal settlement offer to the customer, which after electronically acknowledged, will continue the processing of the refund (the customer should allow business days for processing). The Company asks that this complaint be marked resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The Company has received the complaint filed by the customer with the
Utah Revdex.com and will reach out directly to more fully
understand the concern and to work toward an amicable resolutionAt the
outset, it is important for all parties to understand that the Company
takes
all complaints very seriouslyThe Company will update the Revdex.com as
soon as a resolution is reached

The Company has received the complaint filed by the customer with the Revdex.com (Revdex.com), and will reach out to them directly to more fully understand their concern and to work toward a resolutionAt the outset, it is important for all parties involved to understand the Company takes all
complaints very seriouslyThe Company will update the Revdex.com as soon as an amicable resolution has been reached

The Company has received this complaint from the Revdex.com, and will immediately reach out to the customer directly to more fully understand the request and to reach an amicable resolutionAt the outset, it is very important for the customer to understand the Company takes all complaints very seriously
and desires to reach a resolution as quickly as possibleThe customer is the Company's greatest asset.The Company will update the Revdex.com as soon as a resolution is reached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The Company has received the complaint filed by the customer with the Revdex.com (Revdex.com) and will contact the customer directly to more fully understand the concern and to find an amicable resolutionAt the outset, it is important to the Company that all parties understand they take all
complaints very seriously and will work quickly to find a solutionThe Company will update the Revdex.com when a resolution has been reached

According to Company records, this complaint was amicably resolved with the customer on January 11, Accordingly, the Company asks that this matter be closed

The Company has received the complaint filed by the customer with the Utah Revdex.com (Revdex.com) and has reached out and resolved the customer's concernIt is important for all parties to understand the Company takes all complaints very seriously and is committed to reaching amicable
resolutions quickly and fairly. The customer claims they attended a free event by the Company but failed to mention anything regarding Interactive Trader or ResponseThis is factually untrue, as each attendee is required to read and acknowledge certain details regarding the event and expectations prior to admissionThe expectations communicate who the company is; who provides the marketing, fulfillment, and support; that the Company sells training but are not licensed professionals; that there is risk in investing and nobody should invest without consulting professionals firstGiving the customer the benefit of the doubt, it is possible they simply didn't read through these disclosures when entering the eventFurther, the Company plays a disclaimer video read by a third-party which reiterates many of these same expectationsFinally, the event agenda also included similar disclosures of who the Company is and what to expectDepending on the offer, the Company does offer a reimbursement if you complete a certain number of trades within a certain amount of time - they do not need to be options trades - they can be stock trades as well, as disclosed in the requirements and termsThe Company approves and sends reimbursements on a weekly basis and there are many customers who qualify, whether they purchase additional training from the Company or not, they seem to have received an adequate amount of training to complete the necessary trades required for reimbursementAlthough there is no survey on file for this customer, the vast majority attending the same class and having received the same training said that the training met or exceeded their expectations, that they would recommend it to a friend, and then rated the overall experience out of (being best)It remains unclear how the Company could meet expectations of the class while also not fulfilling on what the customers were promised, as stated by the customer in their complaint description The Company has not offered loans, does not currently offer loans, and doesn't plan to offer loans for their training and educationThere are many services available to those who are interested in obtaining personal lines of credit for training or for investingRegardless of the purpose, the Company does not lend money to customers; therefore, it appears the customer is confused on this pointInvesting in Options without education, training, and experience in paper trading is extremely risky (as discussed in multiple disclaimers and from the slide presentations)It is critical that someone first paper trade or trade with virtual money prior to using their own fundsInvestors should also consult their own financial, legal, and tax advisors prior to investingDepending on the brokerage company, requirements and disclaimers will vary and their risk tolerance for new investors may be different from one another. The customer purchased a service which includes a software subscription and award-winning customer supportThere are no records of the customer ever calling in for assistanceThe Company has an excellent record of helping its customers and working through concerns with themIt is unfortunate the customer failed to try and resolve the situation with the Company prior to filing a complaint. Despite the foregoing, the customer has been canceled and refundedAccordingly, the Company asks that the Revdex.com close this matter

The Company has received the complaint filed by the customer with the Utah Revdex.com (Revdex.com) and immediately reached out to the customer directly to more fully understand the concern and to work toward an amicable resolutionAt the outset, it is important for all parties to understand
that the Company takes all complaints very seriously and seeks a positive experience for all of its customersThe Company has no record of the customer contacting the Company regarding her experience and was unaware of her dissatisfaction.The Company surveys each of its customers following a workshop to measure how well they are meeting and exceeding the expectations of the customersThe overwhelming majority of this customer's class members reported that the training fulfilled their expectations and that they'd recommend it to a friendAccording to Company records, the customer did not complete a survey or report her feedback directly to the CompanyThe workshop training is one of the Company's highest rated events and many people are satisfied and move forward with trading. Investing of any kind carries risk - especially if the investor does not have the necessary training and tools to capitalize on opportunities while managing riskAdditional courses are offered to assist in recognizing opportunitiesTrading options is one of many strategies taught at the workshop and is not currently a requirement for obtaining a rebate for the purchase - the investor may trade stocks or options, as stated on the form at the time of purchase at the initial free eventMany customers use the training obtained at the workshop to complete the necessary requirements for the rebate - many do not purchase additional training from the Company.Investing in the market can be a challenging endeavor and is not easy - it takes a lot of effortAnd, even with a robust education, tools, and support, there is still an element of riskRegardless, the Company has provided the customer with a refund, and has addressed the other concerns contained in the complaint with the management teamAccordingly, the Company considers this case closed

The Company has communicated with the customer and the parties have reached an amicable agreement

Complaint: ***
I am rejecting this response because: I had filed a compliant about this business under complaint#*** and the business stated that they wanted to work out a resolutionBut, they don't, they keep emailing me and do not want to offer me a full refundIn fact, they are trying to offer me a on demand real estate workshop insteadAlso, I keep speaking with a Representative named Rachel May and I will not speak with herIve also asked that she not contact me again and she has done so three times after I asked her not toShe is rude and unprofessional, and she says that the Revdex.com can't do anything to them and that the option that she offered me is the only option that I have
Sincerely,
*** ***

The Company has received the complaint filed by the customer with the Revdex.com (Revdex.com) and will immediately contact the customer directly to more fully understand the concern and to reach an amicable resolutionAt the outset, it is important that all parties understand the Company takes
all complaints very seriously and seeks a speedy resolution, wherever possibleThe Company will update the Revdex.com as soon as a resolution is reached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I accept their offer of a refund in full. I was waiting to see if it was really going to happen before I sent a response to Revdex.com. I have yet to receive a refund but will contact you if they do not follow through. Thank you for all your help in this matter Revdex.com
Sincerely,
*** ***

The Company has received the complaint filed by the customer and will reach out to the customer directly to more fully understand the concernAt the outset, it is important that all parties understand the Company takes all complaints very seriously and will work to find an amicable resolution
Accordingly, the Company will update the Revdex.com as soon as a resolution is reached

The Company has issued a refund for the amount requested by the customerThe Company asks that the customer allow 3-days for the credit to be reflected on their credit card statementAccordingly, they consider this complaint resolved