Response Marketing Group, LLC

The Company has received the complaint filed by the customer with the Revdex.com (Revdex.com) and will immediately investigate the claims and contact the customer directly to more fully understand the situation and to reach an speedy and amicable resolutionAt the outset, it is important for
all parties to understand that the Company takes all complaints very seriously and will find a reasonable resolution as quickly as possibleThe Company will update the Revdex.com as soon as a resolution is reached

The Company has received the customer's response to the Revdex.comThe Company respectfully asks that the customer's show a good faith effort in working with the Company toward finding an amicable resolution, prior to requesting arbitration assistanceThe Company has no intention of using what the customer writes as "sales tactics" to "pressure" anyone in the course of resolving this matterWe believe this to be a reasonable request

The Company has received the complaint filed by the customer with the Utah Revdex.com (Revdex.com) and will immediately contact the customer directly to more fully understand the concern and to reach an amicable resolutionAt the outset, it is important for all parties to understand the
Company takes all complaints very seriously and seeks a resolution as quickly as possibleThe Company will update the Revdex.com as soon as a resolution is reached

The Company has received the reply by the customer and has reached out to them directly to work toward a resolutionUnfortunately, a resolution regarding the disputed purchase cannot be reachedFrom the perspective of the Company, the customer paid $1,to attend a 3-day workshop training classEach class is surveyed following the 3-days, asking for their feedback regarding (1) whether they will recommend the class to others, (2) whether the class exceeded their expectations, and (3) an overall score of their experience by rating 1-(being best)According to Company records and a survey completed by the customer (attached herein), the customer indicated that (1) they would recommend the training to others, (2) that the workshop fulfilled or exceeded their expectations, and (3) rated the experience out of There is not indication immediately following the fulfillment of the purchase that the customer was dissatisfiedThe Company takes all complaints seriously but considers the customer complaint to be disingenuous, as by all accounts, the customer received at least what they paid for and has only disputed it well after the services were renderedFurthermore, the Company considers the customers allegations to be untrue and unprofessionalTherefore, it is the Company's position that the customer is not entitled to a refund; however, they wish him nothing but the best as he continues to pursue real estate investing

The Company has received the complaint filed by the customer with the Revdex.com and will contact the customer directly to more fully understand the concern and to reach an amicable resolutionAt the outset, it is important for all parties to understand the Company takes all complaints
very seriously and will work to resolve the matter as quickly as possibleBased on an initial review of the complaint, it is clear there are many points of misunderstanding and miscommunicationThe Company will reply to the Revdex.com as soon as a resolution is reach, and will include a response to each of the claims made by the customer

According to Company records, an amicable resolution has been reached with the customerAccordingly, we ask that this complaint be closed

The Company has received this complaint from the Revdex.com, and has reached out to the customer directly to more fully understand the request and to reach an amicable resolutionAt the outset, it is very important for the customer to understand the Company takes all complaints very seriously and desires
to reach a resolutions as quickly as possibleThe customer is the Company's greatest asset.The Company will update the Revdex.com as soon as a resolution is reached

The Company has received the customer's rejection despite awarding the customer the desired resolution of a full refund (see attachments)The Company asks that the customer allow 3-business days and reminds the customer that February 20, was an official holiday, meaning federal branches and financial institutions were closed, and this day will not be counted as a "business day." There is no further obligation required by the Company to satisfy this complaint; therefore, they consider this matter closed

Complaint: ***
I am rejecting this response because: this was completed after a one on one sit down with a coach who satisfied my concerns at that timeonce the class was over and I continued with the "process" I realized that it wasn't as I was toldthey had me fill out an online form to get "funding" where they said every gets approved but I was rejected with a good credit score and now my credit dropped because of all the inquiries for credit that the funding source applied for on my behalf, at the seminar they told us the credit score wouldn't drop or be effected, they were wrong or lied They have you in a room for days and they are pumping you up with a whole lot of promises but when it gets down to it nothing was as it seemedIt is all an up-sell to buy more services and products for them if I would have known that I would have never signed up or payed for anything
Sincerely,
*** ***

The Company has received the complaint filed by the customer with the Revdex.com (Revdex.com) and will immediately reach out directly with the customer to more fully understand the concern and to reach an amicable resolutionAt the outset, it is important for all parties to understand that the
Company takes all complaints very seriously and will work to find a resolution and update the Revdex.com as quickly as possibleBy way of general information, the Company's introductory event is a free, private event covering general real estate principles and topics with an opportunity to purchase additional trainingFor those who choose to do so, they typically purchase access to attend a live workshop and includes the fundamentals to real estate, access to finance wholesale, quick flip, fix and flip, and buy and hold real estate transactionsThis workshop training also includes 12-months of customer support to help answer basic real estate questionsLike traditional education, like you'd find through a college or university, the Company's products include various courses, classes, products, and servicesIt has customers who purchase a la carte and in packages, depending on the customer's objectivesThe Company has customers all all levels completing real estate transactions and finding the training to be exceptionalThe Company is consistently evaluating customer feedback and experience and improving, where applicableThe Company will contact this customer directly and look at why she feels she did not receive what she says she was promisedThe Company will resolve and reply to the Revdex.com accordingly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The Company has received the complaint filed by the customer with the Revdex.com and will reach out directly to more fully understand the concern and to find an amicable resolutionAt the outset, it is important for all parties to understand the Company takes all complaints very
seriously and will update the Revdex.com when a resolution is reached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
They called me and said they will be refunding money.Signed release form from Response to release my refund to my accountThank You
Sincerely,
*** ***

The Company has record of email correspondence with the customer at ***, dated today, December 15, The customer claims that "zero services were rendered," but Company records indicate this to be inaccurate, as the customer purchased access to attend a 3-day training workshop, then attended the workshop, then purchased additional educationThe Company is prepared to cancel and refund everything except the workshop training purchaseHad the customer been unable to attend the training, or even expressed her dissatisfaction with the training immediately following the event, the Company would have considered refunding herHowever, it is not until months after the workshop training that a request is now being madeThe Company asks that the Revdex.com close this complaint, as the Company has already gone above and beyond the "good faith effort" in resolving the dispute directly with the customer, by offering a full refund of the advanced training education, despite having no obligation to do so

The Company has received the complaint filed by the customer with the Utah Revdex.com (Revdex.com) and Will immediately reach out to the customer directly to more fully understand the concern and to quickly find an amicable resolutionAt the outset, it is important for all parties to
understand the Company takes all complaints very seriouslyThe Company will update the Revdex.com as soon as a resolution with the customer is reached

Complaint: ***
I
am rejecting this response because: I have already attempted to resolve the compliant with Wendy, who is a supervisor in Quality ControlI provided her with detailed information before contacting Revdex.com regarding why this seminar did not meet the standards of the training indicated I was told that I could not speak to anyone else besides her when I made a second attempt to reach someone because I was not satisfied with the resolution she providedI was told she would contact me again, but that was almost a week agoI have requested a full refund for the seminar as I did not receive the training to do wholesale deals as indicated when I signed up during the first free seminarI paid $1,for surface-level real estate information, but the goal of the company was to get me to purchase " the real training", which cost 40kMy credit card company has indicated that the $for the stock training, which is supposed to take place on Friday June 23rd-June 25th has been refundedI am simply requested the remainder of $1,also be refunded to my credit card, which will make the total I paid the company $Thank you very much in advance for your assistance!
Sincerely,
*** ***

The Company has received the complaint filed by the customer with the Revdex.com (Revdex.com) and immediately reached out to the customer directly to more fully understand the concern and to find an amicable resolution.At the outset, it is important that all parties understand the Company takes
all complaints very seriously and desires a positive experience for all its customersThe Company quickly investigated the claims made by the customer and found that complaint details is contrary to Company records, including the feedback received from those attending the same classThe majority (96%) of the class said the training met their expectations and rated their overall experience 4.78/(being best)Further, the Company has no record of the customer claiming they were dissatisfied and wanted to cancel - that is, until this complaint was received.The Company has received awards for its support practices and answers over 97% of calls in seconds or lessConsequently, the Company was confused and concerned after reading the customer's complaint regarding hold times and being hung up onHowever, after looking at call records, there is history of many outbound phone calls to the customer, but none from the customer into the CompanyThe customer has not returned the Company's calls to learn more of this concern.The details within this complaint do not appear to the experience of other class members in identical circumstances, including satisfaction with the trainer, the consultants, and the training materialDespite having received no prior feedback from the customer, including a request for cancellation and refund, the Company has agreed to an amicable resolution with the customerThe Company has e-mailed an offer to the customer and asks that the customer review so that this complaint can be resolved and closed accordingly

The Company has received the complaint filed by the customer with the Utah Revdex.com (Revdex.com) and will immediately reach out to the customer to more fully understand their concern and to reach an amicable resolutionAt the outset, it is important for all parties involved to understand the
Company takes all complaints seriously and will seek a speedy resolutionThe customer is the Company's greatest assetThe Company will update the Revdex.com as soon as a resolution is reached

Complaint: ***
I am rejecting this response because:The company has not resolved the matterAll they have done is sent an acknowledgement of receiving complaint
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meProviding they do in fact refund the for the Real Estate course and the $for the Stock Market course
Sincerely,
*** ***